Highfield Qualifications · RQF Level 3
Highfield Level 3 Diploma in Healthcare Support (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits65
- Guided learning390 hours
- Units in this qualification57
Awarded by Highfield Qualifications · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Highfield Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer oral nutritional products to individualsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to administer oral nutritional products to individuals in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Understand common nutritional products and their uses
- Understand how to manage possible reactions to the use of nutritional products
- Prepare for oral administration of nutritional products
- Administer oral nutritional products to individuals
- Maintain stock of nutritional products
Assist in testing individuals’ abilities prior to planning physical activitiesReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities
- Understand health related topics in relation to physical activities
- Understand motivation factors for physical activities
- Carry out preparations to assess individuals’ ability to exercise
- Assist the practitioner to administer tests to assess individuals’ ability to exercise
Assist in the administration of oxygenReal unit · Highfield Qualifications
What you'll be able to do
- Understand current organisational policies and procedures relating to the use of oxygen
- Understand respiratory conditions that may require the use of oxygen
- Understand the adverse effects of oxygen and how they can be minimised or prevented
- Understand resources and equipment used when administering care in response to respiratory conditions
- Monitor and record saturation levels
- Assist in the preparation and administration of oxygen for individuals
Assist individuals who have mental health problems when they are transferring between agencies and servicesReal unit · Highfield Qualifications
What you'll be able to do
- Understand how legislation and organisational policies impact on the transfer of individuals between agencies and services
- Apply agency and service procedures correctly in preparing people for, and supervising them during, transfer from one service to another
- Respect the rights of the individual and value diversity
- Use communication skills effectively in working with individuals and the agencies and services to which they are being transferred
Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy servicesReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Understand the communication needs and abilities of individuals from diverse linguistic and cultural backgrounds
- Understand how to provide speech and language therapy related care and support for individuals from diverse linguistic and cultural backgrounds
- Know the types of information and materials required to support individuals from diverse linguistic and cultural
Awareness of the Mental Capacity Act 2005Real unit · Highfield Qualifications
What you'll be able to do
- Understand the importance of the Mental Capacity Act 2005
- Understand the key elements of the Mental Capacity Act 2005
- Understand ‘restraint’ as defined in the s6(4) Mental Capacity Act 2005
- Understand the importance of complying with the Mental Capacity Act 2005 Code of Practice when working with individuals who lack capacity
Care for individuals with naso-gastric tubesReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines
- Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures
- Prepare to carry out naso-gastric procedures
- Support individuals undergoing naso-gastric procedures
Care for individuals with urethral cathetersReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation national guidelines, policies, protocols and good practice related to caring for individuals with urethral catheters
- Understand the procedure of urethral catheterisation
- Understand the use and application of catheter care equipment
- Prepare individuals to carry out urethral catheters care
- Carry out care for individuals with urethral catheters
- Monitor and check individuals undergoing urethral catheter care
Care for the elderlyReal unit · Highfield Qualifications
What you'll be able to do
- Understand the ageing process
- Adapt communication techniques when caring for elderly patients
- Understand how to care for elderly patients
Care for the physical and nutritional needs of babies and young childrenReal unit · Highfield Qualifications
What you'll be able to do
- Provide physical care for babies and young children
- Provide routines for babies and young children that support their health and development
- Provide opportunities for exercise and physical activity
- Provide safe and protective environments for babies and young children
- Provide for the nutritional needs of babies under 18 months
- Understand how to provide for the nutritional needs of young children from 18-36 months
Carry out arterial puncture and collect arterial bloodReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines in relation to carrying out arterial puncture and collecting arterial blood
- Understand the procedures involved in carrying out arterial puncture and the collection of arterial blood
- Prepare to carry out arterial puncture and collect arterial blood
- Carry out arterial puncture and collect arterial blood
- Monitor and report on arterial puncture and the collection of arterial blood
- Report, record and forward on arterial blood samples
Carry out blood collection from fixed or central linesReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the procedures involved in the collection of arterial blood
- Prepare to carry out blood collection
- Carry out blood collection procedures
- Record, report and forward on blood samples
- Monitor and report on blood collection
Collate and communicate health information to individualsReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals
- Identify the information to be collated and communicated
- Communicate health information
Communicate with children and young people in care settingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand why effective communication with children and young people is important in the work setting
- Meet the communication and language needs, wishes and preferences of children and young people and those involved in their care
- Understand the rationale for the use of play and distraction techniques for communicating with children and young people
- Understand the implementation of play and distraction techniques in the work setting
Contribute to the discharge of individuals to carersReal unit · Highfield Qualifications
What you'll be able to do
- Understand the procedures for discharging individuals to a carer
- Prepare individuals for discharge
- Contribute to the discharge of individuals to carers
Coordinate the progress of individuals through care pathwaysReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines in relation to coordinating the progress of individuals through care pathways
- Understand the coordination of individuals through care pathways
- Coordinate the progress of individuals through care pathways
Deliver exercise sessions to improve individuals’ health and wellbeingReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions
- Understand the role of exercise and its physical effects
- Understand the principles and rationales for exercise programmes
- Understand the use of exercise equipment
- Deliver exercise sessions
Develop positive relationships with children and young peopleReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year
- Understand the need for developing positive relationships with children and young people
- Establish positive relationships with children and young people
- Provide information and advice to children and young people
Duty of Care in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how duty of care contributes to safe practice
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
- Respond to complaints
Effective communication and building relationships in mental health workReal unit · Highfield Qualifications
What you'll be able to do
- Understand key principles for communication and relationships in mental health work
- Understand effective communication skills in building and sustaining relationships in mental health work with individuals and others
- Understand how to support individuals in their relationships
Enable children and young people to understand their health and well-beingReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies and good practice guidelines related to supporting parents/carers to care for babies during their first year
- Understand factors which impact upon enabling children and young people to understand their health and well-being
- Establish positive relationships with children, young people and relevant others to enable children and young people to understand their health and well-being
- Develop a care plan in partnership with the child or young person to help them to achieve an understanding of the nature of t
Enable individuals with mental health problems to develop alternative coping strategiesReal unit · Highfield Qualifications
What you'll be able to do
- Understand the legal, service and social context of work with individuals in relation to their behaviour
- Gather and use relevant information to explore behavioural responses
- Work with an individual to plan a strategy for changing patterns of behaviour that have a negative impact
- Work with an individual, and significant others, to review a strategy for changing patterns of behaviour that have a negative impact
Enable mental health service users and carers to manage changeReal unit · Highfield Qualifications
What you'll be able to do
- Understand the different ways in which individuals may react to change
- Apply an active approach in supporting service users or carers to manage change
Inform an individual of discharge arrangementsReal unit · Highfield Qualifications
What you'll be able to do
- Understand discharge and post discharge information needs of individuals
- Inform individuals of discharge arrangements
Managing symptoms in end of life careReal unit · Highfield Qualifications
What you'll be able to do
- Understand the effects of symptoms in relation to end of life care
- Understand how to manage symptoms in end of life care
- Manage symptoms in end of life care
- Integrate symptom management in the care management process
Monitor and review individuals progress in relation to maintaining optimum nutritional statusReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status
- Monitor individuals’ progress in maintaining optimum nutritional status
- Support individuals to review their own progress in relation to maintaining optimum nutritional status
Obtain a client historyReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history
- Prepare to obtain a client history
- Obtain a client history
Perform intravenous cannulationReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role
- Understand the purpose and functions of intravenous cannulation
- Prepare to carry out intravenous cannulation
- Carry out intravenous cannulation
- Monitor and report on the intravenous cannulation
Promote Communication in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand why effective communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Overcome barriers to communication
- Apply principles and practices relating to confidentiality
Promote Effective Handling of Information in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand requirements for handling information in care settings
- Implement good practice in handling information
- Support others to handle information
Promote Equality and Inclusion in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the importance of diversity, equality and inclusion
- Work in an inclusive way
- Promote diversity, equality and inclusion
Promote Health, Safety and Wellbeing in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety
- Carry out own responsibilities for health and safety
- Understand procedures for responding to accidents and sudden illness
- Reduce the spread of infection
- Move and handle equipment and other objects safely
- Handle hazardous substances and materials
- Promote fire safety in the work setting
Promote Person-Centred Approaches in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to promote the application of person-centred approaches in care settings
- Work in a person-centred way
- Establish consent when providing care or support
- Implement and promote active participation
- Support the individual’s right to make choices
- Promote individuals’ well-being
- Understand the role of risk-assessment in enabling a person-centred approach
Promote Personal Development in Care SettingsReal unit · Highfield Qualifications
What you'll be able to do
- Understand what is required for competence in own work role
- Reflect on practice
- Evaluate own performance
- Agree a personal development plan
- Use learning opportunities and reflective practice to contribute to personal development
Provide information and advice to individuals on eating to maintain optimum nutritional statusReal unit · Highfield Qualifications
What you'll be able to do
- Know factors which can affect the nutritional status of individuals
- Advise individuals on maintaining optimal nutritional status
- Obtain specific body measurements from individuals
- Provide individuals with information and advice on eating to maintain optimum nutritional status
Study Skills for Senior Healthcare Support WorkersReal unit · Highfield Qualifications
What you'll be able to do
- Understand what is meant by study skills within the context of the role of Senior Healthcare Support Worker
- Understand how to use investigatory techniques
- Plan an extended piece of work
- Carry out research to inform an extended piece of work
- Present an extended piece of work
- Review an extended piece of own work
Support carers to meet the care needs of individualsReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to supporting individuals in the community
- Understand why individuals require support
- Understand how to ensure individuals receive the support they need from carers
- Support carers to meet the care needs of individuals
Support child and young person developmentReal unit · Highfield Qualifications
What you'll be able to do
- Assess the development needs of children or young people and prepare a development plan
- Support the development of children or young people
- Understand how to support the provision of environments and services that support the development of children or young people
- Understand how working practices can impact on the development of children and young people
- Support children and young people’s positive behaviour
- Understand how to support children and young people experiencing transitions
Support children and young people experiencing transitionsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the impact of transitions on children and young people
- Understand how to support children and young people experiencing transitions
- Understand influences on children and young people experiencing transitions
Support children and young people with mental health conditionsReal unit · Highfield Qualifications
What you'll be able to do
- Understand legal and organisational requirements which protect children and young people with mental health conditions
- Understand the needs of children and young people with mental health conditions
- Understand interventions available to support children and young people with mental health conditions and their parents or carers
- Understand education provision for children and young people within a mental health setting
- Support a child or young person with a mental health condition
Support individuals during emergency situationsReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and procedures related to supporting individuals during emergency situations
- Understand how being involved in an emergency situation can impact on individuals’ health and well being, and how the negative effects can be reduced
- Prepare to provide support to individuals during emergency situations
- Provide support to individuals during emergency situations
Support individuals to manage their own recovery from mental health problemsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the principles that promote and support well-being and recovery from mental health problems
- Know the range of issues that may be addressed in a recovery plan
- Support people to use approaches for managing their own recovery from mental health problems
Support individuals with cognition or learning difficultiesReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition or learning difficulties
- Understand cognitive or learning difficulties
- Assist the therapist to prepare learning activities
- Support individuals with learning tasks
- Assist in reviewing learning
Support individuals with speech and language disorders to develop their communication skillsReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills
- Understand range of developmental, progressive and acquired disorders that can impact on developing or developed communication across the lifespan
- Understand the factors affecting individuals’ ability to communicate
- Understand how therapeutic programmes and activities are used to support and enhance communication
- Prepare to support individuals with speech and language disorder
Supporting individuals with loss and grief before deathReal unit · Highfield Qualifications
What you'll be able to do
- Understand the impact of loss and grief on individuals approaching end of life and others
- Support individuals and others through the experience of loss and grief
- Manage own feelings in relation to loss and grief
Understand care and support planning and risk management in mental healthReal unit · Highfield Qualifications
What you'll be able to do
- Understand how to work within the care and support planning process
- Understand how to work within a risk management process
Understand child and young person developmentReal unit · Highfield Qualifications
What you'll be able to do
- Understand the expected pattern of development for children and young people from birth - 19 years
- Understand the factors that influence children and young people’s development and how these affect practice
- Understand how to monitor children and young people’s development and interventions that should take place if this is not following the expected pattern
- Understand the importance of early intervention to support the speech, language and communication needs of children and young people
- Understand the potential effects of transitions on children and young people’s development
Understand how to safeguard the well-being of children and young peopleReal unit · Highfield Qualifications
What you'll be able to do
- Understand the main legislation, guidelines, policies and procedures for safeguarding children and young people
- Understand the importance of working in partnership with other organisations to safeguard children and young people
- Understand the importance of ensuring children and young people’s safety and protection in the work setting
- Understand how to respond to evidence or concerns that a child or young person has been abused or harmed
- Understand how to respond to evidence or concerns that a child or young person has been bullied
- Understand how to work with children and young peo
Understand long term conditions and frailtyReal unit · Highfield Qualifications
What you'll be able to do
- Understand frailty and the impact of this on individuals
- Understand long term conditions
- Support individuals with frailty or long-term conditions
Understand mental health and behaviour management of children and young peopleReal unit · Highfield Qualifications
What you'll be able to do
- Understand mental health and mental well-being
- Understand mental health conditions that affect children and young people and reasons for classifying
- Understand legal and organisational requirements in relation to working with children and young people with mental health conditions
- Understand the use of behaviour management strategies for children and young people with mental health conditions
- Understand supervision of children and young people with mental health conditions
Understand mental health interventionsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the needs of people with mental health problems
- Understand the strengths and limitations of the main interventions in mental health
- Know the key principles and factors that underpin the choice of mental health interventions
Understand the administration of medicationReal unit · Highfield Qualifications
What you'll be able to do
- Understand the current legislation, guidelines and policies relevant to the administration of medication
- Understand the roles and responsibilities involved in the administration of medication
- Understand the requirements and procedures for the administration of medication
- Understand the requirements and procedures for ensuring an individual’s safety
- Contribute to the management of medications and administration records
Understand the process and experience of dementiaReal unit · Highfield Qualifications
What you'll be able to do
- Understand the neurology of dementia
- Understand the impact of recognition and diagnosis of dementia
- Understand how dementia care must be underpinned by a person centred approach
Understanding Suicide InterventionsReal unit · Highfield Qualifications
What you'll be able to do
- Understand the causes and prevalence of suicidal behaviour
- Understand the process of suicide intervention
- Understand the role of the main caregiver and other professionals in managing suicide interventions
Undertake stoma careReal unit · Highfield Qualifications
What you'll be able to do
- Understand current legislation national guidelines, policies, protocols and good practice related to assessment for stoma care
- Understand the anatomy and physiology in relation to conditions requiring stoma care
- Prepare individuals for stoma care
- Carry out stoma care for individuals
- Monitor and check individuals following stoma care
Undertake treatments and dressings of lesions and woundsReal unit · Highfield Qualifications
What you'll be able to do
- Understand safety measures specific to undertaking treatments and dressings of lesions and wounds
- Understand wound infection and healing
- Understand the rationale for carrying out procedures when treating wounds/lesions
- Prepare to treat and dress lesions and wounds
- Carry out treatments and dressings to lesions/wounds
- Record and report outcomes of the activities
Work with babies and young children to support their development and learningReal unit · Highfield Qualifications
What you'll be able to do
- Understand the development and learning of babies and young children
- Support the development and learning of babies and young children
- Understand the attachment needs of babies and young children
- Engage with babies and young children and be sensitive to their needs
- Work in partnership with carers in order to support the learning and development of babies and young children
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Administer oral nutritional products to individuals
- Advise on the fitness of individuals for police interview
- Assess individuals' needs and abilities before planning exercise and physical activities
- Assist in the research work
- Assist others to test individuals’ abilities before planning exercise and physical activities
- Care for a renal patient after the insertion of a central venous catheter
- Care for individuals with urethral catheters
- Carry out arterial puncture and collect arterial blood
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Highfield Level 3 Diploma in Healthcare Support (RQF)
57 units in this credential, in the order it lists them, awarded by Highfield Qualifications.
- Administer oral nutritional products to individuals
- Assist in testing individuals’ abilities prior to planning physical activities
- Assist in the administration of oxygen
- Assist individuals who have mental health problems when they are transferring between agencies and services
- Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services
- Awareness of the Mental Capacity Act 2005
and 51 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.