City & Guilds Limited · RQF Level 3
City & Guilds Level 3 Diploma in Healthcare Support
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits65
- Guided learning378 hours
- Units in this qualification186
Awarded by City & Guilds Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needsReal unit · City & Guilds Limited
What you'll be able to do
- Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs.
- Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs.
- Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products.
- Adapt prescribed items to meet individuals’ needs.
- Fit prescribed items to meet the needs of individuals.
Administer medication to individuals, and monitor the effectsReal unit · City & Guilds Limited
What you'll be able to do
- Understand legislation, policy and procedures relevant to administration of medication.
- Know about common types of medication and their use.
- Understand procedures and techniques for the administration of medication.
- Prepare for the administration of medication.
- Administer and monitor medication.
Administer oral nutritional products to individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to administer oral nutritional products to individuals in line with current legislation, national guidelines, policies, protocols and good practice guidelines. Understand common nutritional products and their uses. Understand how to manage possible reactions to the use of nutritional products. Be able to prepare for oral administration of nutritional products. Be able to administer oral nutritional products to individuals. Be able to maintain stock of nutritional products.
Advise and inform individuals on managing their conditionReal unit · City & Guilds Limited
What you'll be able to do
- Understand good practice in identifying information requirements.
- Understand health conditions.
- Understand the effects of change on individuals’ lifestyles.
- Ascertain the information and advice needs of individuals.
- Agree plans with individuals to adapt their lifestyle.
Anatomy and Physiology for Maternity Support WorkersReal unit · City & Guilds Limited
What you'll be able to do
- Know the anatomy and physiology of the female reproductive system,
- Know the anatomy and physiology of the breast,
- Understand physical changes during pregnancy
Assist and support individuals to use alternative and augmentative communication systems (AAC)Real unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use alternative and augmentative communication (AAC) systems.
- Understand how to assist and support the use of AAC systems.
- Understand how AAC systems support the needs of individuals.
- Prepare AAC equipment for individuals to use.
- Assist and support individuals to use AAC systems.
Assist in implementing treatment programmes for individuals with severely reduced movement/mobilityReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which inform own role in assisting in treatment programmes for individuals with severely reduced movement/mobility.
- Understand anatomical and physiological issues related to providing treatment programmes for individuals with severely reduced movement/mobility.
- Understand treatment programmes for individuals with severely reduced movement/mobility.
- Implement treatment programmes for individuals with severely reduced movement/mobility.
Assist in planning and evaluating learning activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Know current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities.
- Understand learning styles.
- Understand roles and responsibilities in planning, implementing and evaluating learning activities.
- Assist in planning learning activities.
- Evaluate learning activities.
Assist in receiving, handling and dispatching clinical specimensReal unit · City & Guilds Limited
What you'll be able to do
- Understand how health and safety measures are implemented when receiving, handling and dispatching clinical specimens.
- Understand the reasons for different containers and transport media for different clinical specimens.
- Assist others to receive, handle, label and dispatch clinical specimens.
Assist in testing individuals’ abilities prior to planning physical activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities.
- Understand health related topics in relation to physical activities.
- Understand motivation factors for physical activities.
- Carry out preparations to assess individuals’ ability to exercise.
- Assist the practitioner to administer tests to assess individuals’ ability to exercise.
Assist in the administration of medicationReal unit · City & Guilds Limited
What you'll be able to do
- Know the current legislation, guidelines and policies relevant to the administration of medication.
- Understand own role in assisting in the administration of medication.
- Understand the requirements and procedures for assisting in the administration of medication.
- Understand the requirements and procedures for ensuring an individual’s safety.
- Prepare for the administration of medication.
- Assist in the administration of medication.
- Contribute to the management of medications and administration records.
Assist in the administration of oxygenReal unit · City & Guilds Limited
What you'll be able to do
- Understand current organisational policies and procedures relating to the use of oxygen.
- Understand respiratory conditions that may require the use of oxygen.
- Understand the adverse effects of oxygen and how they can be minimised or prevented.
- Understand resources and equipment used when administering care in response to respiratory conditions.
- Monitor and record saturation levels.
- Assist in the preparation and administration of oxygen for individuals.
Assist in the delivery of perioperative care and support to individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the potential effects of the perioperative environment and procedures on individuals undergoing perioperative care.
- Support individuals in a perioperative environment according to their care plan.
- Monitor individuals in a perioperative environment according to the requirements of their care plans.
Assist in the implementation of programmes to increase mobility, movement and functional independenceReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence.
- Understand health topics related to restoring movement and functional independence.
- Understand treatment programmes related to restoring movement and functional independence.
- Assist in implementing programmes to restore mobility, movement and functional independence.
- Make records and provide information to the practitioner.
Assist individuals who have mental health problems when they are transferring between agencies and servicesReal unit · City & Guilds Limited
What you'll be able to do
- Understand how legislation and organisational policies impact on the transfer of individuals between agencies and services.
- Apply agency and service procedures correctly in preparing people for, and supervising them during, transfer from one service to another.
- Respect the rights of the individual and value diversity.
- Use communication skills effectively in working with individuals and the agencies and services to which they are being transferred.
Assist others to monitor individuals’ progress in managing dysphagiaReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia.
- Understand how to assist others in monitoring the progress of individuals with dysphagia.
- Know the action to take as a result of the monitoring undertaken.
- Assist others in monitoring an individual’s progress in managing dysphagia.
- Report and record an individual’s progress in managing their dysphagia.
Assist others to plan presentationsReal unit · City & Guilds Limited
What you'll be able to do
- Understand techniques and resources involved in planning presentations.
- Assist others to plan presentations.
Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy servicesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services.
- Understand the communication needs and abilities of individuals from diverse linguistic and cultural backgrounds.
- Understand how to provide speech and language therapy related care and support for individuals from diverse linguistic and cultural backgrounds.
- Know the types of information and materials required to support individuals from diverse linguistic and cultural backgr
Assist the practitioner to carry out health care activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities.
- Assist the practitioner in carrying out health care activities.
Awareness of the Mental Capacity Act 2005Real unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of the Mental Capacity Act 2005.
- Understand the key elements of the Mental Capacity Act 2005.
- Understand ‘restraint’ as defined in the s6(4) Mental Capacity Act 2005.
- Understand the importance of complying with the Mental Capacity Act 2005 Code of Practice when working with individuals who lack capacity.
Care for a newborn babyReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to caring for newborn babies.
- Understand how to meet the physical, social, emotional and developmental needs of newborn babies.
- Contribute to the safety of newborn babies within own care.
- Feed, bathe and clothe newborn babies in line with local policy and protocol.
Care for individuals with naso-gastric tubesReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures.
- Prepare to carry out naso-gastric procedures.
- Support individuals undergoing naso-gastric procedures.
Care for individuals with urethral cathetersReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation national guidelines, policies, protocols and good practice related to caring for individuals with urethral catheters.
- Understand the procedure of urethral catheterisation.
- Understand the use and application of catheter care equipment.
- Prepare individuals to carry out urethral catheters care.
- Carry out care for individuals with urethral catheters.
- Monitor and check individuals undergoing urethral catheter care.
Care for the elderlyReal unit · City & Guilds Limited
What you'll be able to do
- Understand the ageing process.
- Adapt communication techniques when caring for elderly patients.
- Understand how to care for elderly patients.
Care for the physical and nutritional needs of babies and young children.Real unit · City & Guilds Limited
What you'll be able to do
- Provide respectful physical care for babies and young children, Be able to provide routines for babies and young children that support their health and development, Be able to provide opportunities for exercise and physical activity, Be able to provide safe and protective environments for babies and young children, Be able to provide for the nutritional needs of babies under 18 months, Understand how to provide for the nutritional needs of young children from 18-36 months
Carry out arterial puncture and collect arterial bloodReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines in relation to carrying out arterial puncture and collecting arterial blood.
- Understand the procedures involved in carrying out arterial puncture and the collection of arterial blood.
- Prepare to carry out arterial puncture and collect arterial blood.
- Carry out arterial puncture and collect arterial blood.
- Monitor and report on arterial puncture and the collection of arterial blood.
- Report, record and forward on arterial blood samples.
Carry out blood collection from fixed or central linesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the procedures involved in the collection of arterial blood.
- Prepare to carry out blood collection.
- Carry out blood collection procedures.
- Record, report and forward on blood samples.
- Monitor and report on blood collection.
Carry out intravenous infusionReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice for performing intravenous cannulation.
- Understand the principles intravenous infusion.
- Prepare to carry out intravenous infusion.
- Carry out intravenous infusion.
- Monitor and report on the intravenous infusion.
Carry out vision screeningReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, policy and good practice related to carrying out vision screening
- Understand the factors related to vision screening
- Prepare to carry out vision screening
- Carry out vision screening
- Support individuals during and after the procedure
Carry out wound drainage careReal unit · City & Guilds Limited
What you'll be able to do
- Understand safety measures specific to undertaking wound drainage care.
- Understand the principles of wound drainage and use of related equipment.
- Understand procedures and techniques involved in wound drainage.
- Prepare for wound drainage care.
- Carry out wound drainage care.
- Record and report outcomes from procedure.
Causes and Spread of InfectionReal unit · City & Guilds Limited
What you'll be able to do
- Understand the causes of infection. Understand the transmission of infection
Cleaning, Decontamination and Waste ManagementReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to maintain a clean environment.
- Understand the principles and steps of the decontamination process.
- Understand the importance of good waste management practice.
Collaborate in the assessment of environmental and social support in the communityReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community.
- Understand how to assess the need for, and provision of, environmental and social support in the community.
- Carry out assessments in collabouration with others to establish the need for, and provision, of environmental and social support in the community.
- Plan changes to be made to the environment and social support with individuals and relevant others.
Collate and communicate health information to individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals.
- Identify the information to be collated and communicated.
- Communicate health information.
Communicate with children and young people in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand why effective communication with children and young people is important in the work setting. Be able to meet the communication and language needs, wishes and preferences of children and young people and those involved in their care. Understand the rationale for the use of play and distraction techniques for communicating with children and young people. Understand the implementation of play and distraction techniques in the work setting.
Communicate with individuals about promoting their health and wellbeingReal unit · City & Guilds Limited
What you'll be able to do
- Analyse concepts of health and wellbeing.
- Understand factors influencing health and wellbeing.
- Communicate appropriately with individuals and others.
- Encourage individuals to address issues relating to their health and wellbeing.
Conduct external ear examinationsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to conduct external ear examinations in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy of the ear as related to conducting ear examinations.
- Understand reasons for conducting an examination of the external ear.
- Prepare to conduct external ear examinations.
- Conduct external ear examinations.
- Record and report results from external ear examinations.
Conduct hearing assessmentsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to conduct hearing assessments in line with current legislation, national guidelines, policies, protocols and good practice guidelines. Know the anatomy and physiology of the ear related to hearing. Understand how to maintain equipment required to assess individuals’ hearing. Be able to prepare to conduct hearing assessments. Be able to conduct hearing assessments. Be able to record and report the results of hearing assessments.
Conduct routine maintenance on clinical equipmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment. Understand the procedures involved in conducting routine maintenance on clinical equipment. Prepare to carry out routine maintenance on clinical equipment. Carry out routine maintenance on clinical equipment. Report and record on routine maintenance carried out on clinical equipment.
Contribute to monitoring the health of individuals affected by health conditionsReal unit · City & Guilds Limited
What you'll be able to do
- Understand monitoring of the health of individuals affected by health conditions.
- Carry out observations of the health of individuals affected by health conditions.
- Record and report on observations.
- Respond to changes in an individual’s condition.
Contribute to the care of a deceased personReal unit · City & Guilds Limited
What you'll be able to do
- Know the factors that affect how individuals are cared for after death.
- Contribute to supporting those who are close to deceased individuals.
- Contribute to preparing deceased individuals prior to transfer.
- Contribute to transferring deceased individuals.
- Manage own feelings in relation to the death of individuals.
Contribute to the discharge of individuals to carersReal unit · City & Guilds Limited
What you'll be able to do
- Understand the procedures for discharging individuals to a carer.
- Prepare individuals for discharge.
- Contribute to the discharge of individuals to carers.
Control the use of physical resources in a health settingReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to control the use of physical resources in a health setting in line with local policy and protocol.
- Advise team members on the control of expenditure and physical resource usage in a health setting.
- Monitor expenditure and physical resource usage in a health setting.
Coordinate the progress of individuals through care pathwaysReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines in relation to coordinating the progress of individuals through care pathways.
- Understand the coordination of individuals through care pathways.
- Coordinate the progress of individuals through care pathways.
Deliver exercise sessions to improve individuals’ health and wellbeingReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions.
- Understand the role of exercise and its physical effects.
- Understand the principles and rationales for exercise programmes.
- Understand the use of exercise equipment.
- Deliver exercise sessions
Deliver training through demonstration and instructionReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to deliver training through demonstration and instruction. Be able to deliver training by demonstration and instruction. Be able to review learning and training.
Develop activities and materials to enable individuals to reach specific communication goalsReal unit · City & Guilds Limited
What you'll be able to do
- Know the normal patterns of learning and communication development of individuals. Understand how speech and language disorders can affect an individual’s learning, communication development and lifestyle. Understand how therapy programmes can enable individuals to achieve communication goals. Be able to develop activities and materials for therapy programmes based on the identified communication goals of individuals.
Develop and agree individualised care plans for babies and familiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year,
- Understand how to gather relevant information for care planning,
- Understand the factors which impact on care planning needs,
- Develop and agree individualised care plans for babies and families
Develop and prepare speech and language therapy resources for alternative and augmentative communication (AAC) useReal unit · City & Guilds Limited
What you'll be able to do
- Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems.
- Determine the resource needs of individuals who use AAC systems.
- Cost and order materials, equipment and resources for individuals who use AAC systems.
- Develop resources for individuals who use AAC systems.
Develop positive relationships with children and young peopleReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies during their first year, Understand the need for developing positive relationships with children and young people, Be able to establish positive relationships with children and young people, Be able to provide information and advice to children and young people
Duty of care in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how duty of care contributes to safe practice.
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
- Respond to complaints.
Effective communication and building relationships in mental health workReal unit · City & Guilds Limited
What you'll be able to do
- Understand key principles for communication and relationships in mental health work.
- Understand effective communication skills in building and sustaining relationships in mental health work with individuals and others.
- Understand how to support individuals in their relationships
Enable children and young people to understand their health and well-beingReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies and good practice guidelines related to supporting parents/carers to care for babies during their first year.
- Understand factors which impact upon enabling children and young people to understand their health and well-being.
- Establish positive relationships with children, young people and relevant others to enable children and young people to understand their health and well-being.
- Develop a care plan in partnership with the child or young person to help them to achieve an understanding of the nature of their n
Enable individuals to develop strategies to manage their behaviourReal unit · City & Guilds Limited
What you'll be able to do
- Understand legislation, policies and practice in relation to supporting individuals to manage their behaviour.
- Understand the factors that influence behaviour.
- Work with individuals to recognise the impact of their behaviour on others.
- Support individuals to develop strategies for managing behavioural responses.
- Evaluate and review strategies for managing behavioural responses.
Enable individuals with mental health problems to develop alternative coping strategiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the legal, service and social context of work with individuals in relation to their behaviour.
- Gather and use relevant information to explore behavioural responses.
- Work with an individual to plan a strategy for changing patterns of behaviour that have a negative impact.
- Work with an individual and significant others to review a strategy for changing patterns of behaviour that have a negative impact.
Enable mental health service users and carers to manage changeReal unit · City & Guilds Limited
What you'll be able to do
- Understand the different ways in which individuals may react to change
- Apply an active approach in supporting service users or carers to manage change
End of life and dementia careReal unit · City & Guilds Limited
What you'll be able to do
- Understand considerations for individuals with dementia at end of life.
- Understand how to support individuals with dementia affected by symptoms at end of life.
- Understand how to support carers of individuals with dementia at end of life.
Examine the feet of people with diabetesReal unit · City & Guilds Limited
What you'll be able to do
- Understand good practice in diabetic foot care.
- Understand the factors affecting foot health in individuals with diabetes.
- Prepare to conduct an examination on the feet of individuals who have diabetes.
- Conduct an examination on the feet of an individual with diabetes.
- Advise individuals with diabetes about foot health.
- Report the outcome of foot examinations.
Facilitate and monitor housing and accommodation services to support individuals with mental health needsReal unit · City & Guilds Limited
What you'll be able to do
- Understand legislation, national guidelines, policies, protocols and good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs
- Understand the nature and operation of the housing sector as related to people with mental health needs
- Facilitate the arrangement of housing and accommodation services for individuals with mental health needs
- Monitor the provision of housing and accommodation services for individuals with mental health needs
- Keep records relating to individuals housing and a
Facilitate learning and development activities to meet individual needs and preferencesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the role of learning and development activities in meeting individual needs. Be able to identify learning and development activities to meet individual needs and preferences. Be able to plan learning and development activities with individuals. Be able to prepare for learning and development activities. Be able to facilitate learning and development activities with individuals. Be able to evaluate and review learning and development activities.
Implement hydrotherapy programmes for individuals and groupsReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related toimplementing hydrotherapy programmes
- Know musculo skeletal aspects of the body
- Understand the principles of hydrotherapy practice
- Implement hydrotherapy programmes
- Report to the practitioner on the outcomes of the hydrotherapy programme
Implement therapeutic group activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of therapeutic group activities.
- Plan and prepare for therapeutic group activities.
- Support individuals during therapeutic group activities.
- Contribute to the evaluation of therapeutic group activities.
Inform an individual of discharge arrangementsReal unit · City & Guilds Limited
What you'll be able to do
- Understand discharge and post discharge information needs of individuals.
- Inform individuals of discharge arrangements.
Insert and secure nasogastric tubesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to inserting and securing nasogastric tubes.
- Understand purpose and functions of nasogastric tubes and associated procedures.
- Prepare for the insertion of a nasogastric tube.
- Insert a nasogastric tube.
- Provide aftercare for individuals following nasogastric tube insertion.
Interact with and support individuals using telecommunicationsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the legal and local requirements relating to the use of telecommunications when supporting individuals.
- Use telecommunication technology.
- Engage with individuals using telecommunications.
- Identify and evaluate any risks or dangers for individuals during the interaction.
- Terminate the interaction.
Maintaining quality standards in the health sectorReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to provide a quality service within legislation, policies and procedures.
- Understand the importance of working with others to provide a quality service.
- Monitor quality standards.
- Understand the importance of prioritising own workload to reduce risks to quality.
Make recommendations for the use of physical resources in a health settingReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to make recommendations for the use of physical resources in a health setting.
- Interpret information to inform expenditure proposals, in line with organisational plans and objectives.
- Present proposals for expenditure for physical resources to stakeholders.
- Negotiate proposals for expenditure for physical resources with stakeholders.
Manage the availability of physical resources to meet service delivery needs in a health settingReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to manage the availability and use of physical resources in a health setting.
- Understand factors which may have an effect on use of resources in a health setting.
- Manage the availability and use of physical resources to meet service delivery needs.
Managing symptoms in end of life careReal unit · City & Guilds Limited
What you'll be able to do
- Understand the effects of symptoms in relation to end of life care.
- Understand how to manage symptoms in end of life care.
- Manage symptoms in end of life care.
- Integrate symptom management in the care management process.
Manufacture equipment or medical devices for individuals within healthcareReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to manufacture of medical devices.
- Prepare to carry out the manufacturing of equipment or medical devices.
- Carry out the manufacturing of equipment or medical devices.
- Monitor operations and conditions .
- Test and adjust the finished equipment or medical device.
Measure and record individuals’ body fluid balance in a perioperative environmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand safe procedures relating to measuring and recording individuals’ fluid balance in a perioperative environment.
- Measure, record and review individuals’ body fluid balance in a perioperative environment.
- Manage equipment after measuring individuals’ body fluid balance.
Monitor and maintain the environment and resources during and after health care activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Know the procedures for monitoring and maintaining the environment and resources.
- Operate equipment.
- Monitor and maintain the environment and resources.
- Clean resources in own work area.
Monitor and review individuals progress in relation to maintaining optimum nutritional statusReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status.
- Monitor individuals’ progress in maintaining optimum nutritional status.
- Support individuals to review their own progress in relation to maintaining optimum nutritional status.
Monitor individuals’ progress in relation to managing their body weight and nutritionReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to monitor individuals’ progress in relation to managing their weight and nutrition in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Monitor individuals’ progress in managing their body weight.
- Support individuals in re-establishing goals for further progress.
Move and position individuals in accordance with their care planReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals.
- Understand anatomy and physiology in relation to moving and positioning individuals.
- Minimise risk before moving and positioning individuals.
- Move and position an individual.
- Know when to seek advice and/or assistance from others when moving and positioning an individual.
Obtain a client historyReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history.
- Prepare to obtain a client history.
- Obtain a client history
Obtain and test capillary blood samplesReal unit · City & Guilds Limited
What you'll be able to do
- Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples.
- Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples.
- Prepare to obtain capillary blood samples.
- Obtain capillary blood samples.
- Test and record the results of blood samples.
- Pass on the results of blood samples.
Obtain and test specimens from individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.
- Understand the processes involved in obtaining and testing specimens from individuals.
- Prepare to obtain specimens from individuals.
- Obtain specimens from individuals.
- Test specimens.
- Report on the outcomes on the test of specimens.
Obtain venous blood samplesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to obtaining venous blood samples.
- Understand the anatomy and physiology relating to obtaining venous blood samples.
- Prepare to obtain venous blood samples.
- Obtain venous blood samples.
- Prepare venous blood samples for transportation.
Operate equipment for intraoperative cell salvage blood collectionReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the operation of equipment for intraoperative cell salvage blood collection.
- Understand blood physiology related to intraoperative cell salvage.
- Understand the rationale for intraoperative cell salvage blood collection.
- Understand the role and function of equipment used in intraoperative cell salvage blood collection.
- Understand the process and rationale of swab washing for intraoperative cell salvage blood collection.
- Prepare to operate equipment for intraoperative cell salvage blo
Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood processReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to operating equipment for intraoperative cell salvage blood processing and completing the intraoperative cell salvage blood process.
- Understand blood physiology in relation to processing intraoperative cell salvaged blood.
- Understand the rationale for using intraoperative cell salvage.
- Understand the process and rationale for swab washing in relation to intraoperative cell salvage.
- Understand the role and function of equipment used in intraoperative cell salvage.
- Understand the reinfusion proces
Perform first line calibration on clinical equipment to ensure it is fit for useReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the procedures involved in the calibration of equipment.
- Run tests on equipment.
- Conclude and report on tests on equipment.
Perform intravenous cannulationReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of intravenous cannulation.
- Prepare to carry out intravenous cannulation.
- Carry out intravenous cannulation.
- Monitor and report on the intravenous cannulation.
Perform routine electrocardiograph (ECG) proceduresReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of electrocardiographs.
- Prepare to carry out routine electrocardiograph procedures.
- Carry out routine electrocardiograph procedures.
Perform the non scrubbed circulating role for perioperative proceduresReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to perform the non scrubbed circulating role for perioperative procedures in line with policies, protocols and good practice
- Know how medical devices are used for surgical interventions
- Work with medical devices and equipment for clinical procedures in accordance with requirements
Prepare anaesthetic environment and provide support for pre and post operative anaesthesia and recoveryReal unit · City & Guilds Limited
What you'll be able to do
- Understand health and safety measures specific to carrying out activities in the anaesthetic/recovery environment.
- Understand the parametres for clinical readings taken in the anaesthetic/recovery environment.
- Prepare and maintain anaesthetic/recovery equipment for the reception of individuals.
- Assist the registered practitioner in caring for individuals in the anaesthetic/recovery environment.
Prepare and apply dressings and drains to individuals in the perioperative environmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand the health and safety measures related to preventing wound contamination and cross infection when preparing and applying dressings and drains.
- Understand how medical devices are used in the application of dressings, wound supports and drains in the learner environment.
- Select and prepare dressings and drains according to individual requirements.
- Apply dressings and attach drains according to individual requirements.
Prepare and dress for scrubbed clinical rolesReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to follow safe procedures when preparing and dressing for scrubbed clinical roles.
- Work within own sphere of competence.
- Understand how to dress for scrubbed clinical roles.
- Work within scrubbed clinical roles.
Prepare equipment for intraoperative cell salvage blood collectionReal unit · City & Guilds Limited
What you'll be able to do
- Know current legislation, national guidelines, policies, protocols and good practice related to the preparation of equipment for intraoperative cell salvage blood collection
- Understand transfusion issues related tointraoperative cell salvage
- Understand the role and function of equipment used in intraoperative cell salvage blood collection
- Prepare equipment for intraoperative cell salvage blood collection
Prepare equipment for intraoperative cell salvage blood processingReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to which inform the preparation of equipment for intraoperative cell salvage blood processing,
- Understand blood transfusion issues in relation to intraoperative cell salvage,
- Understand the rationale for the use of intraoperative cell salvage,
- Understand how the decision to proceed with intraoperative cell salvage blood processing is made,
- Understand the rationale for swab washing in relation to intraoperative cell salvage blood,
- Understand the role and function of equipment used for intraoperati
Prepare for and carry out extended feeding techniquesReal unit · City & Guilds Limited
What you'll be able to do
- Understand legislation and agreed ways of working when using extended feeding techniques. Understand anatomy and physiology in relation to extended feeding. Understand extended feeding techniques. Be able to manage risks relating to extended feeding. Be able to prepare for extended feeding. Be able to carry out and complete extended feeding techniques. Be able to maintain records and report on extended feeding.
Prepare individuals for healthcare activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
- Prepare individuals for healthcare activities.
- Record and report healthcare activities.
Principles of Health PromotionReal unit · City & Guilds Limited
What you'll be able to do
- Describe factors that influence health.
- Explore behaviour change.
- State the role of effective communication in health promotion.
Promote communication in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand why effective communication is important in the work setting.
- Meet the communication and language needs, wishes and preferences of individuals.
- Overcome barriers to communication.
- Apply principles and practices relating to confidentiality.
Promote effective handling of information in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand requirements for handling information in care settings.
- Implement good practice in handling information.
- Support others to handle information.
Promote equality and inclusion in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of diversity, equality and inclusion.
- Work in an inclusive way.
- Promote diversity, equality and inclusion.
Promote health, safety and wellbeing in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety.
- Carry out own responsibilities for health and safety.
- Understand procedures for responding to accidents and sudden illness.
- Reduce the spread of infection.
- Move and handle equipment and other objects safely.
- Handle hazardous substances and materials.
- Promote fire safety in the work setting.
- Implement security measures in the work setting.
- Manage stress.
Promote person-centred approaches in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to promote the application of person-centred approaches in care settings.
- Work in a person-centred way.
- Establish consent when providing care or support.
- Implement and promote active participation.
- Support the individual’s right to make choices.
- Promote individuals’ well-being.
- Understand the role of risk-assessment in enabling a person-centred approach.
Promote personal development in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand what is required for competence in own work role.
- Reflect on practice.
- Evaluate own performance.
- Agree a personal development plan.
- Use learning opportunities and reflective practice to contribute to personal development.
Promote positive behaviourReal unit · City & Guilds Limited
What you'll be able to do
- Understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support.
- Promote positive behaviour.
- Understand the context and use of proactive and reactive strategies.
- Understand the use of restrictive interventions.
- Respond appropriately to incidents of challenging behaviour.
- Support individuals and others following an incident of challenging behaviour.
- Review and revise approaches to promoting positive behaviour.
Promotion of General Health and Well-beingReal unit · City & Guilds Limited
What you'll be able to do
- Describe methods of health promotion planning.
- Identify opportunities for the practical application of health promotion.
- Outline the scientific basis of health promotion
Provide advice and information to enable parents to promote the health and well-being of their newborn babiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to providing advice and information to parents/carers on the health and wellbeing of newborn babies.
- Understand the requirements for the health and well-being of newborn babies and their parents/carers.
- Provide advice and information that enables parents/carers to meet the health and well-being needs of their newborn babies.
Provide advice on foot care for individuals with diabetesReal unit · City & Guilds Limited
What you'll be able to do
- Understand good practice in diabetic foot care.
- Understand the factors affecting foot health in individuals with diabetes.
- Discuss foot examination results with individuals/carers.
- Advise individuals/carers on the management of foot health.
- Complete records.
Provide agreed support for foot careReal unit · City & Guilds Limited
What you'll be able to do
- Understand the signs and causes of foot and toe-nail abnormalities.
- Provide support for assessed foot care needs.
- Promote the individual’s engagement in their own foot care.
- Provide foot care safely.
- Record and report on foot care.
Provide information and advice to individuals on eating to maintain optimum nutritional statusReal unit · City & Guilds Limited
What you'll be able to do
- Know factors which can affect the nutritional status of individuals.
- Advise individuals on maintaining optimal nutritional status.
- Obtain specific body measurements from individuals.
- Provide individuals with information and advice on eating to maintain optimum nutritional status.
Provide support for individuals with communication and interaction difficultiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with communication and interaction difficulties.
- Understand roles and responsibilities of those supporting individuals with communication and interaction difficulties.
- Understand normal and impaired communication.
- Understand methods of interacting with individuals with communication difficulties.
- Support individuals with communication and interaction difficulties to carry out learning tasks and activities.
- Support individuals with communication and
Provide support for leisure activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the role that leisure activities play in well-being. Be able to support individuals in planning for leisure activities. Be able to encourage and support individuals to participate in leisure activities. Be able to contribute to the review and revision of support for leisure activities.
Provide support for mobilityReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of mobility. Be able to prepare for mobility activities. Be able to support individuals to keep mobile. Be able to observe, record and report on activities to support mobility.
Provide support for sleepReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of sleep.
- Establish conditions suitable for sleep.
- Assist an individual to sleep.
- Monitor sleep.
- Access information and advice about difficulties with sleep.
Provide support to individuals to continue recommended therapiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of supporting individuals to continue recommended therapies.
- Encourage individuals to continue recommended therapies.
- Support individuals to continue recommended therapy.
- Monitor, record and report on observations during recommended therapy.
- Contribute to evaluation and review of recommended therapies.
Provide support to maintain and develop skills for every day lifeReal unit · City & Guilds Limited
What you'll be able to do
- Understand the context of supporting skills for everyday life.
- Support individuals to plan for maintaining and developing skills for everyday life.
- Support individuals to retain, regain or develop skills for everyday life.
- Evaluate support for developing or maintaining skills for everyday life.
Provide support to manage pain and discomfortReal unit · City & Guilds Limited
What you'll be able to do
- Understand approaches to managing pain and discomfort. Be able to assist in minimising individuals’ pain or discomfort. Be able to monitor, record and report on the management of individuals’ pain or discomfort.
Provide support to the surgical team when preparing individuals for operative and invasive proceduresReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to prepare individuals for operative and invasive procedures in line with national guidelines, policies, protocols and good practice.
- Understand the factors to be considered in the choice of surgical instruments and supplementary items during operative procedures.
- Support others to prepare individuals for operative and invasive procedures.
- Select, handle and dispose of surgical instruments and supplementary items for operative and invasive procedures.
Receive and handle clinical specimens within the sterile fieldReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to receive and handle clinical specimens within the sterile field in line with health and safety guidance.
- Receive and handle clinical specimens within the sterile field.
Recognise indications of substance misuse and refer individuals to specialistsReal unit · City & Guilds Limited
What you'll be able to do
- Know the regulations and legislation that applies to the misuse use of substances in line with organisational procedures.
- Understand the indications of substance misuse.
- Assess and monitor risk in accordance with organisational procedures.
- Understand how to handle information and maintain records in line with organisational procedures.
- Refer individuals to appropriate services in line with organisational requirements.
Remove wound closure materialsReal unit · City & Guilds Limited
What you'll be able to do
- Know the anatomy and physiology of the skin and underlying tissues.
- Understand wound healing and contamination.
- Understand the rationale for following approved procedures and techniques to remove wound closures.
- Prepare to remove wound closure materials.
- Remove wound closure materials.
- Record and report outcomes of procedures.
Remove wound drainsReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to removing wound drains.
- Understand factors related to the removal of wound drains.
- Prepare to remove wound drains.
- Remove wound drains.
- Care for and support the individual during and after the procedure.
Responsibilities of a care workerReal unit · City & Guilds Limited
What you'll be able to do
- Understand working relationships in care settings.
- Work in ways that are agreed with the employer.
- Work in partnership with others.
Safeguarding and protection in care settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand principles of safeguarding adults.
- Recognise signs of abuse.
- Respond to suspected or alleged abuse.
- Understand the national and local context of safeguarding and protection from abuse.
- Understand ways to reduce the likelihood of abuse.
- Recognise and report unsafe practices.
- Understand principles for online safety.
Select and wear appropriate personal protective equipment for work in healthcare settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand legislation, local policy and protocol in relation to dressing for work in a healthcare setting.
- Select and use personal protective equipment (PPE) in a healthcare setting.
Service improvement in the health sectorReal unit · City & Guilds Limited
What you'll be able to do
- Evaluate own work and that of others to identify improvements.
- Understand how to make constructive suggestions about how services can be improved.
- Understand how to discuss and agree improvements with others.
- Understand how to make agreed improvements to own work and how to support others to make changes
Study Skills for Senior Healthcare Support WorkersReal unit · City & Guilds Limited
What you'll be able to do
- Understand what is meant by study skills within the context of the role of Senior Healthcare Support Worker
- Understand how to use investigatory techniques
- Plan an extended piece of work
- Carry out research to inform an extended piece of work
- Present an extended piece of work.
- Review an extended piece of own work
Support Child and Young Person DevelopmentReal unit · City & Guilds Limited
What you'll be able to do
- Assess the development needs of children or young people and prepare a development plan.
- Support the development of children or young people.
- Understand how to support the provision of environments and services that support the development of children or young people.
- Understand how working practices can impact on the development of children and young people.
- Support children and young people’s positive behaviour.
- Understand how to support children and young people experiencing transitions
Support carers to meet the care needs of individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to supporting individuals in the community.
- Understand why individuals require support.
- Understand how to ensure individuals receive the support they need from carers.
- Support carers to meet the care needs of individuals.
Support children and young people experiencing transitionsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the impact of transitions on children and young people
- Understand how to support children and young people experiencing transitions
- Understand influences on children and young people experiencing transitions
Support children and young people with additional needsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of working with children and young people with additional needs.
- Work in partnership with families with children or young people with additional needs.
- Support age and developmentally appropriate learning, play or leisure opportunities for children or young people with additional needs.
- Understand how to evaluate, support and develop existing practice with children and young people with additional needs.
- Understand how to work in partnership with other agencies and professionals to support provision for children and young people with additional n
Support children and young people with mental health conditionsReal unit · City & Guilds Limited
What you'll be able to do
- Understand legal and organisational requirements which protect children and young people with mental health conditions.
- Understand the needs of children and young people with mental health conditions.
- Understand interventions available to support children and young people with mental health conditions and their parents or carers.
- Understand education provision for children and young people within a mental health setting.
- Support a child or young person with a mental health condition.
Support independence in the tasks of daily livingReal unit · City & Guilds Limited
What you'll be able to do
- Understand principles for supporting independence in the tasks of daily living.
- Establish what support is required for daily living tasks.
- Provide support for planning and preparing meals.
- Provide support for buying and using household and personal items.
- Provide support for keeping the home clean and secure.
- Identify and respond to changes needed in support for daily living tasks.
Support individuals at the end of lifeReal unit · City & Guilds Limited
What you'll be able to do
- Understand the aims and principles of end of life care.
- Understand factors affecting end of life care.
- Understand advance care planning in relation to end of life care.
- Provide support to individuals and key people during end of life care.
- Understand the role of organisations and support services available to individuals and key people in relation to end of life care.
- Support individuals through the process of dying.
- Take action following the death of individuals.
- Manage own feelings in relation to the dying or death of individuals.
Support individuals during a period of changeReal unit · City & Guilds Limited
What you'll be able to do
- Understand reasons for and responses to change.
- Support individuals to plan how to manage or adapt to change.
- Support individuals to manage or adapt to change.
- Evaluate the support provided during a period of change.
Support individuals during emergency situationsReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and procedures related to supporting individuals during emergency situations.
- Understand how being involved in an emergency situation can impact on individuals’ health and well being, and how the negative effects can be reduced.
- Prepare to provide support to individuals during emergency situations.
- Provide support to individuals during emergency situations.
Support individuals during the last days of lifeReal unit · City & Guilds Limited
What you'll be able to do
- Understand the impact of the last days of life on the individual and others.
- Understand how to respond to common symptoms in the last days of life.
- Support individuals and others during the last days of life.
- Respond to changing needs of an individual during the last days of life.
- Work according to national guidelines, local policies and procedures, taking into account preferences and wishes after the death of the individual.
- Manage own feelings in relation to an individual’s dying or death.
Support individuals in undertaking their chosen activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice when supporting individuals to undertake chosen activities.
- Understand concepts for supporting individuals to undertake chosen activities, services or facilities.
- Make plans with individuals to undertake chosen activities.
- Support individuals to undertake chosen activities.
Support individuals to access and manage direct paymentsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the role of direct payments.
- Support individuals to decide whether to use direct payments.
- Provide support to select services to be purchased with direct payments.
- Provide support for completing paperwork associated with direct payments.
- Understand how to address difficulties, dilemmas and conflicts relating to direct payments.
- Contribute to reviewing the support provided through direct payments.
- Contribute to reviewing the management of direct payments.
Support individuals to access and use information about services and facilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Know ways to support individuals to access information on services and facilities.
- Work with individuals to select and obtain information about services and facilities.
- Work with individuals to access and use information about services and facilities.
- Support individuals to evaluate the information accessed on services and facilities.
Support individuals to access and use services and facilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand factors that influence individuals’ access to services and facilities.
- Support individuals to select services and facilities.
- Support individuals to access and use services and facilities.
- Support individuals to review their access to and use of services and facilities.
Support individuals to access education, training or employmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand the value of engagement in training, education or employment for individuals.
- Understand how legislation, guidance and codes of practice support an individual to access training, education or employment.
- Understand the support available to individuals accessing education, training or employment.
- Support an individual to identify and access education, training or employment that meet needs and preferences.
- Support individuals to undertake education, training or employment.
- Evaluate engagement in education, training or employment.
Support individuals to access housing and accommodation servicesReal unit · City & Guilds Limited
What you'll be able to do
- Understand support available to access housing and accommodation services.
- Work with individuals to identify housing and accommodation services that meet their needs.
- Work with individuals to plan to access housing and accommodation services.
- Work with individuals to access housing and accommodation services.
- Work with housing and accommodation services to meet the needs of individuals.
- Contribute to the review of housing and accommodation services for individuals.
Support individuals to carry out their own health care proceduresReal unit · City & Guilds Limited
What you'll be able to do
- Understand health care procedures likely to be undertaken by individuals.
- Support individuals to prepare to carry out their own health care procedures.
- Support individuals to carry out health care procedures.
- Monitor health care procedures undertaken by individuals.
Support individuals to develop and run support groupsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the role of support groups.
- Support individuals to assess the need for additional support groups.
- Support individuals to develop their own support groups.
- Support individuals to run support groups.
- Support individuals to evaluate support groups.
Support individuals to eat and drinkReal unit · City & Guilds Limited
What you'll be able to do
- Support individuals to make choices about food and drink.
- Prepare to provide support for eating and drinking.
- Provide support for eating and drinking.
- Clear away after eating and drinking.
- Monitor eating and drinking and the support provided.
Support individuals to live at homeReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of supporting individuals to live at home.
- Contribute to planning support for living at home.
- Work with individuals to secure additional services and facilities to enable them to live at home.
- Work in partnership to introduce additional services for individuals living at home.
- Contribute to reviewing support for living at home.
Support individuals to manage continenceReal unit · City & Guilds Limited
What you'll be able to do
- Understand factors that affect the management of continence.
- Support individuals and their carers to manage continence issues.
- Support the use of equipment to manage continence.
- Maintain infection control when supporting individuals to manage continence.
- Monitor, record and report on support for managing continence.
Support individuals to manage dysphagiaReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Understand how dysphagia affects individuals.
- Know the importance of nutritional intake for individuals with dysphagia.
- Support individuals in managing dysphagia by developing skills through participating in therapy programmes.
- Provide information to colleagues regarding individuals’ treatment.
Support individuals to manage their financesReal unit · City & Guilds Limited
What you'll be able to do
- Access information and advice about financial affairs.
- Provide support for individuals to manage their finances.
- Contribute to applying for financial assistance.
- Contribute to reviewing support for managing finances.
Support individuals to manage their own recovery from mental health problemsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles that promote and support well-being and recovery from mental health problems.
- Know the range of issues that may be addressed in a recovery plan.
- Support people to use approaches for managing their own recovery from mental health problems.
Support individuals to meet personal care needsReal unit · City & Guilds Limited
What you'll be able to do
- Work with individuals to identify their needs and preferences in relation to personal care.
- Provide support for personal care.
- Support individuals to use the toilet.
- Support individuals to maintain personal hygiene.
- Support individuals to manage their personal appearance.
- Monitor and report on support for personal care.
Support individuals to prepare for and settle in to new home environmentsReal unit · City & Guilds Limited
What you'll be able to do
- Understand factors affecting a move to a new home environment.
- Support individuals to prepare to move into new home environments.
- Support individuals to settle into new home environments.
Support individuals undergoing healthcare activitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand healthcare activities in order to support individuals. Be able to prepare individuals to undergo healthcare activities. Be able to support individuals undergoing healthcare activities. Be able to support individuals following the healthcare activities.
Support individuals who are bereavedReal unit · City & Guilds Limited
What you'll be able to do
- Understand the effects of bereavement on individuals.
- Understand principles for supporting individuals who are bereaved.
- Support individuals to express their response to loss.
- Support individuals who are bereaved.
- Understand the role of specialist agencies in supporting individuals who are bereaved.
- Manage own feelings when providing support for individuals who are bereaved.
Support individuals who are distressedReal unit · City & Guilds Limited
What you'll be able to do
- Understand causes and effects of distress on individuals.
- Understand potential impacts on own well-being when supporting an individual who is distressed.
- Prepare to support individuals who are experiencing distress.
- Support individuals who are experiencing distress.
- Support individuals to manage distress.
- Record and report on an individual’s distress.
Support individuals with cognition or learning difficultiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition or learning difficulties.
- Understand cognitive or learning difficulties.
- Assist the therapist to prepare learning activities.
- Support individuals with learning tasks.
- Assist in reviewing learning.
Support individuals with feeding babiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and good practice guidelines related to feeding babies.
- Feed babies in line with evidence based practice.
- Communicate with individuals when assisting with feeding babies.
- Support the individual with feeding babies.
Support individuals with specific communication needsReal unit · City & Guilds Limited
What you'll be able to do
- Understand an individual’s specific communication needs.
- Understand how to support the use of communication technology and aids.
- Contribute to identifying and addressing specific communication needs of individuals.
- Interact with individuals using their preferred communication method.
- Promote communication between individuals and others.
- Review an individual’s communication needs and the support provided.
Support individuals with speech and language disorders to develop their communication skillsReal unit · City & Guilds Limited
What you'll be able to do
- Know current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills,
- Know the factors affecting individuals ability to communicate,
- Understand how therapeutic programmes and activities are used to support and enhance communication,
- Prepare to support individuals with speech and language disorders during agreed therapeutic activities,
- Support the implementation of agreed therapeutic programmes and activities to help individuals with speech and languag
Support parents or carers to interact with and care for their newborn babyReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents or carers to interact with and care for their newborn baby.
- Understand how to support parents or carers to interact and care for their newborn babies.
- Support parents or carers in caring for, interacting with and forming bonds with their newborn babies.
- Support parents or carers in feeding and keeping their babies clean and safe
Support parents/carers and those in a parental role to care for babies during their first yearReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to supporting parents/carers to care for babies.
- Understand how to support the physical, social, emotional and cognitive development of babies during their first year.
- Provide active support to parents/carers in relation to keeping their babies safe.
- Provide active support to parents/carers to look after the health needs of their babies.
- Provide active support to parents/carers in meeting the developmental needs of their babies.
Support positive risk taking for individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of risk-taking in everyday life.
- Understand the importance of a positive, person-centred approach to risk-assessment.
- Understand the framework which underpins an individual’s right to make decisions and take risks.
- Support individuals to make decisions about risks.
- Support individuals to take risks.
- Understand duty of care in relation to supporting positive risk-taking.
Support the spiritual wellbeing of individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of spiritual wellbeing for individuals.
- Identify the spiritual needs of an individual and others.
- Understand the impact of values and beliefs on own and an individual's spiritual wellbeing.
- Support individuals' spiritual wellbeing.
Supporting individuals with loss and grief before deathReal unit · City & Guilds Limited
What you'll be able to do
- Understand the impact of loss and grief on individuals approaching end of life and others.
- Support individuals and others through the experience of loss and grief.
- Manage own feelings in relation to loss and grief.
The Principles of Infection Prevention and ControlReal unit · City & Guilds Limited
What you'll be able to do
- Understand own and others roles and responsibilities in the prevention and control of infections.
- Understand legislation and policies relating to prevention and control of infections.
- Understand systems and procedures relating to the prevention and control of infections.
- Understand the importance of risk assessment in relation to the prevention and control of infections.
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
- Understand the importance of good personal hygiene in the prevention and control of infections.
Transport, transfer and position individuals and equipment within the perioperative environmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of health and safety measures when transporting, transferring and positioning individuals and equipment in the perioperative care environment. Understand the requirements for pressure area care in the perioperative environment. Be able to prepare to transport individuals within the perioperative care environment. Be able to assist in the transfer and positioning of individuals within the perioperative environment
Understand Advance Care PlanningReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of advance care planning.
- Understand the process of advance care planning.
- Understand person centred approaches to advance care planning.
Understand care and support planning and risk management in mental healthReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to work within the care and support planning process.
- Understand how to work within a risk management process.
Understand end of life care for individuals with specific health needsReal unit · City & Guilds Limited
What you'll be able to do
- Understand considerations for individuals at end of life.
- Understand how to support individuals affected by symptoms at end of life.
- Understand how to support significant others at the end of life of an individual with specific health needs.
Understand how to safeguard the welfare of children and young peopleReal unit · City & Guilds Limited
What you'll be able to do
- Know about the legislation, guidelines, policies and procedures for safeguarding the welfare of children and young people including e-safety
- Understand how to safeguard children, young people and practitioners in a work setting
- Respond to evidence or concerns that a child or young person has been abused, harmed or bullied
Understand long term conditions and frailtyReal unit · City & Guilds Limited
What you'll be able to do
- Understand frailty and the impact of this on individuals.
- Understand long term conditions.
- Support individuals with frailty or long term conditions.
Understand mental health and behaviour management of children and young peopleReal unit · City & Guilds Limited
What you'll be able to do
- Understand mental health and mental well-being. Understand mental health conditions that affect children and young people and reasons for classifying. Understand legal and organisational requirements in relation to working with children and young people with mental health conditions. Understand the use of behaviour management strategies for children and young people with mental health conditions. Understand supervision of children and young people with mental health conditions
Understand mental health interventionsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the needs of people with mental health problems.
- Understand the strengths and limitations of the main interventions in mental health.
- Know the key principles and factors that underpin the choice of mental health interventions.
Understand mental health problemsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the types of mental ill health.
- Understand the impact of mental ill health on individuals and others in their social network.
Understand mental well-being and mental health promotionReal unit · City & Guilds Limited
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.
Understand risk management in the paediatric mental health settingReal unit · City & Guilds Limited
What you'll be able to do
- Understand local trust policy in relation to absconsion, self-harm and behaviour management in paediatric mental health settings.
- Understand risk management in paediatric mental health settings.
- Understand the implementation of risk management plans within paediatric mental health settings.
Understand the administration of medicationReal unit · City & Guilds Limited
What you'll be able to do
- Understand the current legislation, guidelines and policies relevant to the administration of medication.
- Understand the roles and responsibilities involved in the administration of medication.
- Understand the requirements and procedures for the administration of medication.
- Understand the requirements and procedures for ensuring an individual’s safety.
- Contribute to the management of medications and administration records.
Understand the context of supporting individuals with learning disabilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
- Understand the nature and characteristics of learning disability.
- Understand the historical context of learning disability.
- Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families.
- Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers.
- Promote communication with individu
Understand the legal, policy and service framework in mental healthReal unit · City & Guilds Limited
What you'll be able to do
- Know the legal and current policy framework for mental health.
- Know the service framework for mental health.
- Understand the rights and responsibilities of individuals using services and of others.
Understand the process and experience of dementiaReal unit · City & Guilds Limited
What you'll be able to do
- Understand the neurology of dementia.
- Understand the impact of recognition and diagnosis of dementia.
- Understand how dementia care must be underpinned by a person centred approach.
Understanding Suicide InterventionsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the causes and prevalence of suicidal behaviour.
- Understand the process of suicide intervention.
- Understand the role of the main caregiver and other professionals in managing suicide interventions.
Undertake agreed pressure area careReal unit · City & Guilds Limited
What you'll be able to do
- Understand the anatomy and physiology of the skin in relation to pressure area care.
- Understand good practice in relation to own role when undertaking pressure area care.
- Follow the agreed care plan.
- Understand the use of materials, equipment and resources are available when undertaking pressure area care.
- Prepare to undertake pressure area care.
- Undertake pressure area care.
Undertake personal hygiene activities with individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to undertaking personal hygiene activities with individuals.
- Know the anatomy and physiology of the skin, nose, mouth, eyes and ears in relation to cleansing.
- Prepare for undertaking personal hygiene activities with individuals.
- Undertake personal hygiene activities with individuals.
- Record and report the outcome of the personal hygiene activity.
Undertake physiological measurementsReal unit · City & Guilds Limited
What you'll be able to do
- Understand relevant legislation, policy and good practice for undertaking physiological measurements. Understand the physiological states that can be measured. Be able to prepare to take physiological measurements. Be able to undertake physiological measurements. Be able to record and report results of physiological measurements.
Undertake stoma careReal unit · City & Guilds Limited
What you'll be able to do
- Understand current legislation national guidelines, policies, protocols and good practice related to assessment for stoma care.
- Understand the anatomy and physiology in relation to conditions requiring stoma care.
- Prepare individuals for stoma care.
- Carry out stoma care for individuals.
- Monitor and check individuals following stoma care.
Undertake tissue viability risk assessmentsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the need for tissue viability risk assessment.
- Undertake tissue viability risk assessment.
- Record and report on tissue viability risk assessment.
- Understand when the risk assessment should be reviewed.
Undertake treatments and dressings of lesions and woundsReal unit · City & Guilds Limited
What you'll be able to do
- Understand safety measures specific to undertaking treatments and dressings of lesions and wounds.
- Understand wound infection and healing.
- Understand the rationale for carrying out procedures when treating wounds/lesions.
- Prepare to treat and dress lesions and wounds.
- Carry out treatments and dressings to lesions/wounds.
- Record and report outcomes of the activities.
Undertake urethral catheterisation processesReal unit · City & Guilds Limited
What you'll be able to do
- Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterisation.
- Understand the relevant anatomy and physiology.
- Prepare to insert urethral catheters.
- Insert urethral catheters.
- Monitor and care for the urethral catheter after insertion.
- Care for and support the individual during and after the procedure
Work in partnership with families to support individualsReal unit · City & Guilds Limited
What you'll be able to do
- Understand partnership working with families and family members in care and/or support.
- Establish and maintain positive relationships with families and family members in care and/or support.
- Plan shared approaches to the care and support of individuals with families and family members in care and/or support.
- Work with families to access support in their role as carers.
- Exchange and record information about partnership work with families.
- Contribute to reviewing partnership work with families.
- Provide feedback about support for f
Work with babies and young children to support their development and learningReal unit · City & Guilds Limited
What you'll be able to do
- Understand the development and learning of babies and young children.
- Support the development and learning of babies and young children.
- Understand the attachment needs of babies and young children.
- Engage with babies and young children and be sensitive to their needs.
- Work in partnership with carers in order to support the learning and development of babies and young children.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Adapt healthcare equipment, medical devices, or products to meet individual’s needs
- Administer oxygen safely and effectively
- Advise how health improvement can be promoted in policy development
- Advise on the Suitability of Existing, New and Emerging Technology and Materials for Non-Routine Custom Made Devices
- Advise on the suitability of existing, new and emerging technology and materials for routine custom made devices
- Advise patients on conception and contraception health issues
- Advise the media about specific issues relating to health and wellbeing
- Agree a change in the level of security applying to an individual
Where this can lead
Clinical Trial Associate
This Clinical Trial Associate role is just the beginning. We're looking for someone who sees this as a launchpad, not just a job. If you bring the right attitude and a hunger to learn, there's a clear and exciting path ahead for you in clinical research.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Healthcare Support
186 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs
- Administer medication to individuals, and monitor the effects
- Administer oral nutritional products to individuals
- Advise and inform individuals on managing their condition
- Anatomy and Physiology for Maternity Support Workers
- Assist and support individuals to use alternative and augmentative communication systems (AAC)
and 180 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.