Gateway Qualifications Level 3 Diploma in Healthcare Support

What you'll be able to do

• Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs.
• Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs.
• Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products.
• Adapt prescribed items to meet individuals’ needs.
• Fit prescribed items to meet the needs of individuals

What you'll be able to do

• Understand legislation, policy and procedures relevant to administration of medication.
• Know about common types of medication and their use.
• Understand procedures and techniques for the administration of medication.
• Prepare for the administration of medication.
• Administer and monitor medication.

What you'll be able to do

• Understand how to administer oral nutritional products to individuals in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
• Understand common nutritional products and their uses.
• Understand how to manage possible reactions to the use of nutritional products.
• Prepare for oral administration of nutritional products.
• Administer oral nutritional products to individuals.
• Maintain stock of nutritional products.

What you'll be able to do

• Understand good practice in identifying information requirements.
• Understand health conditions.
• Understand the effects of change on individuals’ lifestyles.
• Ascertain the information and advice needs of individuals.
• Agree plans with individuals to adapt their lifestyle.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to assisting and supporting individuals to use alternative and augmentative communication (AAC) systems.
• Understand how to assist and support the use of AAC systems.
• Understand how AAC systems support the needs of individuals.
• Prepare AAC equipment for individuals to use.
• Assist and support individuals to use AAC systems.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice which inform own role in assisting in treatment programmes for individuals with severely reduced movement/mobility.
• Understand anatomical and physiological issues related to providing treatment programmes for individuals with severely reduced movement/mobility.
• Understand treatment programmes for individuals with severely reduced movement/mobility.
• Implement treatment programmes for individuals with severely reduced movement/mobility.

What you'll be able to do

• Know current legislation, national guidelines, policies, protocols and good practice which inform planning and evaluating learning activities.
• Understand learning styles.
• Understand roles and responsibilities in planning, implementing and evaluating learning activities.
• Assist in planning learning activities.
• Evaluate learning activities.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to assisting in testing individuals prior to planning physical activities.
• Understand health related topics in relation to physical activities.
• Understand motivation factors for physical activities.
• Carry out preparations to assess individuals’ ability to exercise.
• Assist the practitioner to administer tests to assess individuals’ ability to exercise.

What you'll be able to do

• Know the current legislation, guidelines and policies relevant to the administration of medication.
• Understand own role in assisting in the administration of medication.
• Understand the requirements and procedures for assisting in the administration of medication.
• Understand the requirements and procedures for ensuring an individual’s safety.
• Prepare for the administration of medication.
• Assist in the administration of medication.
• Contribute to the management of medications and administration records.

What you'll be able to do

• Understand current organisational policies and procedures relating to the use of oxygen.
• Understand respiratory conditions that may require the use of oxygen.
• Understand the adverse effects of oxygen and how they can be minimised or prevented.
• Understand resources and equipment used when administering care in response to respiratory conditions.
• Monitor and record saturation levels.
• Assist in the preparation and administration of oxygen for individuals.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to the implementation of programmes to restore mobility, movement and functional independence.
• Understand health topics related to restoring movement and functional independence.
• Understand treatment programmes related to restoring movement and functional independence.
• Assist in implementing programmes to restore mobility, movement and functional independence.
• Make records and provide information to the practitioner.

What you'll be able to do

• Understand how legislation and organisational policies impact on the transfer of individuals between agencies and services.
• Apply agency and service procedures correctly in preparing people for, and supervising them during, transfer from one service to another.
• Respect the rights of the individual and value diversity.
• Use communication skills effectively in working with individuals and the agencies and services to which they are being transferred.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia.
• Understand how to assist others in monitoring the progress of individuals with dysphagia.
• Know the action to take as a result of the monitoring undertaken.
• Assist others in monitoring an individual’s progress in managing dysphagia.
• Report and record an individual’s progress in managing their dysphagia.

What you'll be able to do

• Understand techniques and resources involved in planning presentations.
• Assist others to plan presentations.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals from diverse linguistic and cultural backgrounds to access speech and language therapy service.
• Understand the communication needs and abilities of individuals from diverse linguistic and cultural backgrounds.
• Understand how to provide speech and language therapy related care and support for individuals from diverse linguistic and cultural backgrounds.
• Know the types of information and materials required to support individuals from diverse linguistic and cultura

What you'll be able to do

• Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities.
• Assist the practitioner in carrying out health care activities.

What you'll be able to do

• Understand how to care for individuals with naso-gastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
• Know the anatomy and physiology of the upper gastrointestinal system and its relevance to naso-gastric procedures.
• Prepare to carry out naso-gastric procedures.
• Support individuals undergoing naso-gastric procedures.

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols and good practice related to caring for individuals with urethral catheters.
• Understand the procedure of urethral catheterisation.
• Understand the use and application of catheter care equipment.
• Prepare individuals to carry out urethral catheters care.
• Carry out care for individuals with urethral catheters.
• Monitor and check individuals undergoing urethral catheter care.

What you'll be able to do

• Understand the ageing process.
• Adapt communication techniques when caring for elderly patients.
• Understand how to care for elderly patients.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines in relation to carrying out arterial puncture and collecting arterial blood.
• Understand the procedures involved in carrying out arterial puncture and the collection of arterial blood.
• Prepare to carry out arterial puncture and collect arterial blood.
• Carry out arterial puncture and collect arterial blood.
• Monitor and report on arterial puncture and the collection of arterial blood.
• Report, record and forward on arterial blood samples.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
• Understand the procedures involved in the collection of arterial blood.
• Prepare to carry out blood collection.
• Carry out blood collection procedures.
• Record, report and forward on blood samples.
• Monitor and report on blood collection.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice for performing intravenous cannulation.
• Understand the principles intravenous infusion.
• Prepare to carry out intravenous infusion.
• Carry out intravenous infusion.
• Monitor and report on the intravenous infusion.

What you'll be able to do

• Understand current legislation, policy and good practice related to carrying out vision screening.
• Understand the factors related to vision screening.
• Prepare to carry out vision screening.
• Carry out vision screening.
• Support individuals during and after the procedure.

What you'll be able to do

• Understand safety measures specific to undertaking wound drainage care.
• Understand the principles of wound drainage and use of related equipment.
• Understand procedures and techniques involved in wound drainage.
• Prepare for wound drainage care.
• Carry out wound drainage care.
• Record and report outcomes from procedure.

What you'll be able to do

• Understand the causes of infection.
• Understand the transmission of infection.

What you'll be able to do

• Understand how to maintain a clean environment.
• Understand the principles and steps of the decontamination process.
• Understand the importance of good waste management practice.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to the provision of environmental and social support in the community.
• Understand how to assess the need for, and provision of, environmental and social support in the community.
• Carry out assessments in collabouration with others to establish the need for, and provision, of environmental and social support in the community.
• Plan changes to be made to the environment and social support with individuals and relevant others.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals.
• Identify the information to be collated and communicated.
• Communicate health information.

What you'll be able to do

• Analyse concepts of health and wellbeing.
• Understand factors influencing health and wellbeing.
• Communicate appropriately with individuals and others.
• Encourage individuals to address issues relating to their health and wellbeing.

What you'll be able to do

• Understand how to conduct external ear examinations in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
• Know the anatomy of the ear as related to conducting ear examinations.
• Understand reasons for conducting an examination of the external ear.
• Prepare to conduct external ear examinations.
• Conduct external ear examinations.
• Record and report results from external ear examinations.

What you'll be able to do

• Understand how to conduct hearing assessments in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
• Know the anatomy and physiology of the ear related to hearing.
• Understand how to maintain equipment required to assess individuals’ hearing.
• Prepare to conduct hearing assessments.
• Conduct hearing assessments.
• Record and report the results of hearing assessments.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment.
• Understand the procedures involved in conducting routine maintenance on clinical equipment.
• Prepare to carry out routine maintenance on clinical equipment.
• Carry out routine maintenance on clinical equipment.
• Report and record on routine maintenance carried out on clinical equipment.

What you'll be able to do

• Understand monitoring of the health of individuals affected by health conditions.
• Carry out observations of the health of individuals affected by health conditions.
• Record and report on observations.
• Respond to changes in an individual’s condition.

What you'll be able to do

• Know the factors that affect how individuals are cared for after death.
• Contribute to supporting those who are close to deceased individuals.
• Contribute to preparing deceased individuals prior to transfer.
• Contribute to transferring deceased individuals.
• Manage own feelings in relation to the death of individuals.

What you'll be able to do

• Understand the procedures for discharging individuals to a carer.
• Prepare individuals for discharge.
• Contribute to the discharge of individuals to carers.

What you'll be able to do

• Understand how to control the use of physical resources in a health setting in line with local policy and protocol.
• Advise team members on the control of expenditure and physical resource usage in a health setting.
• Monitor expenditure and physical resource usage in a health setting.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice guidelines in relation to coordinating the progress of individuals through care pathways.
• Understand the coordination of individuals through care pathways.
• Coordinate the progress of individuals through care pathways.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to delivering exercise sessions.
• Understand the role of exercise and its physical effects.
• Understand the principles and rationales for exercise programmes.
• Understand the use of exercise equipment.
• Deliver exercise sessions.

What you'll be able to do

• Understand how to deliver training through demonstration and instruction.
• Deliver training by demonstration and instruction.
• Review learning and training.

What you'll be able to do

• Know the normal patterns of learning and communication development of individuals.
• Understand how speech and language disorders can affect an individual’s learning, communication development and lifestyle.
• Understand how therapy programmes can enable individuals to achieve communication goals.
• Develop activities and materials for therapy programmes based on the identified communication goals of individuals.

What you'll be able to do

• Understand how resources are used to support individuals who use alternative and augmentative communication (AAC) systems.
• Determine the resource needs of individuals who use AAC systems.
• Cost and order materials, equipment and resources for individuals who use AAC systems.
• Develop resources for individuals who use AAC systems.

What you'll be able to do

• Understand how duty of care contributes to safe practice.
• Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
• Respond to complaints.

What you'll be able to do

• Understand key principles for communication and relationships in mental health work.
• Understand effective communication skills in building and sustaining relationships in mental health work with individuals and others.
• Understand how to support individuals in their relationships.

What you'll be able to do

• Understand legislation, policies and practice in relation to supporting individuals to manage their behaviour.
• Understand the factors that influence behaviour.
• Work with individuals to recognise the impact of their behaviour on others.
• Support individuals to develop strategies for managing behavioural responses.
• Evaluate and review strategies for managing behavioural responses.

What you'll be able to do

• Understand the legal, service and social context of work with individuals in relation to their behaviour.
• Gather and use relevant information to explore behavioural responses.
• Work with an individual to plan a strategy for changing patterns of behaviour that have a negative impact.
• Work with an individual and significant others to review a strategy for changing patterns of behaviour that have a negative impact.

What you'll be able to do

• Understand the different ways in which individuals may react to change.
• Apply an active approach in supporting service users or carers to manage change.

What you'll be able to do

• Understand considerations for individuals with dementia at end of life.
• Understand how to support individuals with dementia affected by symptoms at end of life.
• Understand how to support carers of individuals with dementia at end of life.

What you'll be able to do

• Understand good practice in diabetic foot care.
• Understand the factors affecting foot health in individuals with diabetes.
• Prepare to conduct an examination on the feet of individuals who have diabetes.
• Conduct an examination on the feet of an individual with diabetes.
• Advise individuals with diabetes about foot health.
• Report the outcome of foot examinations.

What you'll be able to do

• Understand legislation, national guidelines, policies, protocols and good practice guidelines related to working with housing and accommodation agencies supporting individuals with mental health needs.
• Understand the nature and operation of the housing sector as related to people with mental health needs.
• Facilitate the arrangement of housing and accommodation services for individuals with mental health needs.
• Monitor the provision of housing and accommodation services for individuals with mental health needs.
• Keep records relating to individuals hou

What you'll be able to do

• Understand the role of learning and development activities in meeting individual needs.
• Identify learning and development activities to meet individual needs and preferences.
• Plan learning and development activities with individuals.
• Prepare for learning and development activities.
• Facilitate learning and development activities with individuals.
• Evaluate and review learning and development activities.

What you'll be able to do

• Understand policies, protocols and good practice related to group presentations.
• Understand factors which contribute to effective group presentations.
• Plan a presentation to facilitate learning.
• Present information to a group.

What you'll be able to do

• Understand the structure and function of the human body.
• Understand factors that affect the function of the human body.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to implementing hydrotherapy programmes.
• Know musculoskeletal aspects of the body.
• Understand the principles of hydrotherapy practice.
• Implement hydrotherapy programmes.
• Report to the practitioner on the outcomes of the hydrotherapy programme.

What you'll be able to do

• Understand the principles of therapeutic group activities.
• Plan and prepare for therapeutic group activities.
• Support individuals during therapeutic group activities.
• Contribute to the evaluation of therapeutic group activities.

What you'll be able to do

• Understand discharge and post discharge information needs of individuals.
• Inform individuals of discharge arrangements.

What you'll be able to do

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to inserting and securing nasogastric tubes.
• Understand purpose and functions of nasogastric tubes and associated procedures.
• Prepare for the insertion of a nasogastric tube.
• Insert a nasogastric tube.
• Provide aftercare for individuals following nasogastric tube insertion.

What you'll be able to do

• Understand the legal and local requirements relating to the use of telecommunications when supporting individuals.
• Use telecommunication technology.
• Engage with individuals using telecommunications.
• Identify and evaluate any risks or dangers for individuals during the interaction.
• Terminate the interaction.

What you'll be able to do

• Understand how to provide a quality service within legislation, policies and procedures.
• Understand the importance of working with others to provide a quality service.
• Monitor quality standards.
• Understand the importance of prioritising own workload to reduce risks to quality.

What you'll be able to do

• Understand how to make recommendations for the use of physical resources in a health setting.
• Interpret information to inform expenditure proposals, in line with organisational plans and objectives.
• Present proposals for expenditure for physical resources to stakeholders.
• Negotiate proposals for expenditure for physical resources with stakeholders.

What you'll be able to do

• Understand how to manage the availability and use of physical resources in a health setting.
• Understand factors which may have an effect on use of resources in a health setting.
• Manage the availability and use of physical resources to meet service delivery needs.

What you'll be able to do

• Understand the effects of symptoms in relation to end of life care.
• Understand how to manage symptoms in end of life care.
• Manage symptoms in end of life care.
• Integrate symptom management in the care management process.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to manufacture of medical devices.
• Prepare to carry out the manufacturing of equipment or medical devices.
• Carry out the manufacturing of equipment or medical devices.
• Monitor operations and conditions.
• Test and adjust the finished equipment or medical device.

What you'll be able to do

• Know the procedures for monitoring and maintaining the environment and resources.
• Operate equipment.
• Monitor and maintain the environment and resources.
• Clean resources in own work area.

What you'll be able to do

• Understand how to monitor and review individuals’ progress in relation to maintaining optimum nutritional status.
• Monitor individuals’ progress in maintaining optimum nutritional status.
• Support individuals to review their own progress in relation to maintaining optimum nutritional status.

What you'll be able to do

• Understand how to monitor individuals’ progress in relation to managing their weight and nutrition in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
• Monitor individuals’ progress in managing their body weight.
• Support individuals in re-establishing goals for further progress.

What you'll be able to do

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to moving and positioning individuals.
• Understand anatomy and physiology in relation to moving and positioning individuals.
• Minimise risk before moving and positioning individuals.
• Move and position an individual.
• Know when to seek advice and/or assistance from others when moving and positioning an individual.

What you'll be able to do

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to obtaining venous blood samples.
• Understand the anatomy and physiology relating to obtaining venous blood samples.
• Prepare to obtain venous blood samples.
• Obtain venous blood samples.
• Prepare venous blood samples for transportation.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history.
• Prepare to obtain a client history.
• Obtain a client history.

What you'll be able to do

• Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples.
• Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples.
• Prepare to obtain capillary blood samples.
• Obtain capillary blood samples.
• Test and record the results of blood samples.
• Pass on the results of blood samples.

What you'll be able to do

• Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.
• Understand the processes involved in obtaining and testing specimens from individuals.
• Prepare to obtain specimens from individuals.
• Obtain specimens from individuals.
• Test specimens.
• Report on the outcomes on the test of specimens.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
• Understand the procedures involved in the calibration of equipment.
• Run tests on equipment.
• Conclude and report on tests on equipment.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
• Understand the purpose and functions of intravenous cannulation.
• Prepare to carry out intravenous cannulation.
• Carry out intravenous cannulation.
• Monitor and report on the intravenous cannulation.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
• Understand the purpose and functions of electrocardiographs.
• Prepare to carry out routine electrocardiograph procedures.
• Carry out routine electrocardiograph procedures.

What you'll be able to do

• Understand legislation and agreed ways of working when using extended feeding techniques.
• Understand anatomy and physiology in relation to extended feeding.
• Understand extended feeding techniques.
• Manage risks relating to extended feeding.
• Prepare for extended feeding.
• Carry out and complete extended feeding techniques.
• Maintain records and report on extended feeding.

What you'll be able to do

• Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
• Prepare individuals for healthcare activities.
• Record and report healthcare activities.

What you'll be able to do

• Describe factors that influence health.
• Explore behaviour change.
• State the role of effective communication in health promotion.

What you'll be able to do

• Understand why effective communication is important in the work setting.
• Meet the communication and language needs, wishes and preferences of individuals.
• Overcome barriers to communication.
• Apply principles and practices relating to confidentiality.

What you'll be able to do

• Understand requirements for handling information in care settings.
• Implement good practice in handling information.
• Support others to handle information.

What you'll be able to do

• Understand the importance of diversity, equality and inclusion.
• Work in an inclusive way.
• Promote diversity, equality and inclusion.

What you'll be able to do

• Understand own responsibilities, and the responsibilities of others, relating to health and safety.
• Carry out own responsibilities for health and safety.
• Understand procedures for responding to accidents and sudden illness.
• Reduce the spread of infection.
• Move and handle equipment and other objects safely.
• Handle hazardous substances and materials.
• Promote fire safety in the work setting.
• Implement security measures in the work setting.
• Manage stress.

What you'll be able to do

• Understand how to promote the application of person-centred approaches in care settings.
• Work in a person-centred way.
• Establish consent when providing care or support.
• Implement and promote active participation.
• Support the individual’s right to make choices.
• Promote individuals’ well-being.
• Understand the role of risk-assessment in enabling a person-centred approach.

What you'll be able to do

• Understand what is required for competence in own work role.
• Reflect on practice.
• Evaluate own performance.
• Agree a personal development plan.
• Use learning opportunities and reflective practice to contribute to personal development.

What you'll be able to do

• Understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support.
• Promote positive behaviour.
• Understand the context and use of proactive and reactive strategies.
• Understand the use of restrictive interventions.
• Respond appropriately to incidents of challenging behaviour.
• Support individuals and others following an incident of challenging behaviour.
• Review and revise approaches to promoting positive behaviour.

What you'll be able to do

• Describe methods of health promotion planning.
• Identify opportunities for the practical application of health promotion.
• Outline the scientific basis of health promotion.

What you'll be able to do

• Understand good practice in diabetic foot care.
• Understand the factors affecting foot health in individuals with diabetes.
• Discuss foot examination results with individuals/carer.
• Advise individuals/carers on the management of foot health.
• Complete records.

What you'll be able to do

• Understand the signs and causes of foot and toe-nail abnormalities.
• Provide support for assessed foot care needs.
• Promote the individual’s engagement in their own foot care.
• Provide foot care safely.
• Record and report on foot care.

What you'll be able to do

• Know factors which can affect the nutritional status of individuals.
• Advise individuals on maintaining optimal nutritional status.
• Obtain specific body measurements from individual.
• Provide individuals with information and advice on eating to maintain optimum nutritional status.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with communication and interaction difficulties.
• Understand roles and responsibilities of those supporting individuals with communication and interaction difficulties.
• Understand normal and impaired communication.
• Understand methods of interacting with individuals with communication difficulties.
• Support individuals with communication and interaction difficulties to carry out learning tasks and activities.
• Support individuals with commu

What you'll be able to do

• Understand the role that leisure activities play in well-being.
• Support individuals in planning for leisure activities.
• Encourage and support individuals to participate in leisure activities.
• Contribute to the review and revision of support for leisure activities.

What you'll be able to do

• Understand the importance of mobility.
• Prepare for mobility activities.
• Support individuals to keep mobile.
• Observe, record and report on activities to support mobility.

What you'll be able to do

• Understand the importance of sleep.
• Establish conditions suitable for sleep.
• Assist an individual to sleep.
• Monitor sleep.
• Access information and advice about difficulties with sleep.

What you'll be able to do

• Understand the importance of supporting individuals to continue recommended therapies.
• Encourage individuals to continue recommended therapies.
• Support individuals to continue recommended therapy.
• Monitor, record and report on observations during recommended therapy.
• Contribute to evaluation and review of recommended therapies.

What you'll be able to do

• Understand the context of supporting skills for everyday life.
• Support individuals to plan for maintaining and developing skills for everyday life.
• Support individuals to retain, regain or develop skills for everyday life.
• Evaluate support for developing or maintaining skills for everyday life.

What you'll be able to do

• Understand approaches to managing pain and discomfort.
• Assist in minimising individuals’ pain or discomfort.
• Monitor, record and report on the management of individuals’ pain or discomfort.

What you'll be able to do

• Know the regulations and legislation that applies to the misuse use of substances in line with organisational procedures.
• Understand the indications of substance misuse.
• Assess and monitor risk in accordance with organisational procedures.
• Understand how to handle information and maintain records in line with organisational procedures.
• Refer individuals to appropriate services in line with organisational requirements.

What you'll be able to do

• Know the anatomy and physiology of the skin and underlying tissues.
• Understand wound healing and contamination.
• Understand the rationale for following approved procedures and techniques to remove wound closures.
• Prepare to remove wound closure materials.
• Remove wound closure materials.
• Record and report outcomes of procedures.

What you'll be able to do

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to removing wound drains.
• Understand factors related to the removal of wound drains.
• Prepare to remove wound drains.
• Remove wound drains.
• Care for and support the individual during and after the procedure.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to the reprocessing of endoscopy equipment.
• Understand the procedures involved in reprocessing endoscopy equipment.
• Carry out the reprocessing procedure.
• Report on and record the reprocessing of endoscopy equipment.

What you'll be able to do

• Understand working relationships in care settings.
• Work in ways that are agreed with the employer.
• Work in partnership with others.

What you'll be able to do

• Understand principles of safeguarding adults.
• Recognise signs of abuse.
• Respond to suspected or alleged abuse.
• Understand the national and local context of safeguarding and protection from abuse.
• Understand ways to reduce the likelihood of abuse.
• Recognise and report unsafe practices.
• Understand principles for online safety.

What you'll be able to do

• Understand legislation, local policy and protocol in relation to dressing for work in a healthcare setting.
• Select and use personal protective equipment (PPE) in a healthcare setting.

What you'll be able to do

• Evaluate own work and that of others to identify improvements.
• Understand how to make constructive suggestions about how services can be improved.
• Understand how to discuss and agree improvements with others.
• Understand how to make agreed improvements to own work and how to support others to make changes.

What you'll be able to do

• Understand what is meant by study skills within the context of the role of Senior Healthcare Support Worker.
• Understand how to use investigatory techniques.
• Plan an extended piece of work.
• Carry out research to inform an extended piece of work.
• Present an extended piece of work.
• Review an extended piece of own work.

What you'll be able to do

• Understand support available to access housing and accommodation services.
• Work with individuals to identify housing and accommodation services that meet their needs.
• Work with individuals to plan to access housing and accommodation services.
• Work with individuals to access housing and accommodation services.
• Work with housing and accommodation services to meet the needs of individuals.
• Contribute to the review of housing and accommodation services for individuals.

What you'll be able to do

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to supporting individuals in the community.
• Understand why individuals require support.
• Understand how to ensure individuals receive the support they need from carers.
• Support carers to meet the care needs of individuals.

What you'll be able to do

• Understand principles for supporting independence in the tasks of daily living.
• Establish what support is required for daily living tasks.
• Provide support for planning and preparing meals.
• Provide support for buying and using household and personal items.
• Provide support for keeping the home clean and secure.
• Identify and respond to changes needed in support for daily living tasks.

What you'll be able to do

• Understand the aims and principles of end of life care.
• Understand factors affecting end of life care.
• Understand advance care planning in relation to end of life care.
• Provide support to individuals and key people during end of life care.
• Understand the role of organisations and support services available to individuals and key people in relation to end of life care.
• Support individuals through the process of dying.
• Take action following the death of individuals.
• Manage own feelings in relation to the dying or death of individuals.

What you'll be able to do

• Understand reasons for and responses to change.
• Support individuals to plan how to manage or adapt to change.
• Support individuals to manage or adapt to change.
• Evaluate the support provided during a period of change.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and procedures related to supporting individuals during emergency situations.
• Understand how being involved in an emergency situation can impact on individuals’ health and well being, and how the negative effects can be reduced.
• Prepare to provide support to individuals during emergency situations.
• Provide support to individuals during emergency situations.

What you'll be able to do

• Understand the impact of the last days of life on the individual and others.
• Understand how to respond to common symptoms in the last days of life.
• Support individuals and others during the last days of life.
• Respond to changing needs of an individual during the last days of life.
• Work according to national guidelines, local policies and procedures, taking into account preferences and wishes after the death of the individual.
• Manage own feelings in relation to an individual’s dying or death.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice when supporting individuals to undertake chosen activities.
• Understand concepts for supporting individuals to undertake chosen activities, services or facilities.
• Make plans with individuals to undertake chosen activities.
• Support individuals to undertake chosen activities.

What you'll be able to do

• Understand the role of direct payments.
• Support individuals to decide whether to use direct payments.
• Provide support to select services to be purchased with direct payments.
• Provide support for completing paperwork associated with direct payments.
• Understand how to address difficulties, dilemmas and conflicts relating to direct payments.
• Contribute to reviewing the support provided through direct payments.
• Contribute to reviewing the management of direct payments.

What you'll be able to do

• Know ways to support individuals to access information on services and facilities.
• Work with individuals to select and obtain information about services and facilities.
• Work with individuals to access and use information about services and facilities.
• Support individuals to evaluate the information accessed on services and facilities.

What you'll be able to do

• Understand factors that influence individuals’ access to services and facilities.
• Support individuals to select services and facilities.
• Support individuals to access and use services and facilities.
• Support individuals to review their access to and use of services and facilities.

What you'll be able to do

• Understand the value of engagement in training, education or employment for individuals.
• Understand how legislation, guidance and codes of practice support an individual to access training, education or employment.
• Understand the support available to individuals accessing education, training or employment.
• Support an individual to identify and access education, training or employment that meet needs and preferences.
• Support individuals to undertake education, training or employment.
• Evaluate engagement in education, training or employment.

What you'll be able to do

• Understand health care procedures likely to be undertaken by individuals.
• Support individuals to prepare to carry out their own health care procedures.
• Support individuals to carry out health care procedures.
• Monitor health care procedures undertaken by individuals.

What you'll be able to do

• Understand the role of support groups.
• Support individuals to assess the need for additional support groups.
• Support individuals to develop their own support groups.
• Support individuals to run support groups.
• Support individuals to evaluate support groups.

What you'll be able to do

• Support individuals to make choices about food and drink.
• Prepare to provide support for eating and drinking.
• Provide support for eating and drinking.
• Clear away after eating and drinking.
• Monitor eating and drinking and the support provided.

What you'll be able to do

• Understand the principles of supporting individuals to live at home.
• Contribute to planning support for living at home.
• Work with individuals to secure additional services and facilities to enable them to live at home.
• Work in partnership to introduce additional services for individuals living at home.
• Contribute to reviewing support for living at home.

What you'll be able to do

• Understand factors that affect the management of continence.
• Support individuals and their carers to manage continence issues.
• Support the use of equipment to manage continence.
• Maintain infection control when supporting individuals to manage continence.
• Monitor, record and report on support for managing continence.

What you'll be able to do

• Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
• Understand how dysphagia affects individual.
• Know the importance of nutritional intake for individuals with dysphagia.
• Support individuals in managing dysphagia by developing skills through participating in therapy programmes.
• Provide information to colleagues regarding individuals’ treatment.

What you'll be able to do

• Access information and advice about financial affairs.
• Provide support for individuals to manage their finances.
• Contribute to applying for financial assistance.
• Contribute to reviewing support for managing finances.

What you'll be able to do

• Understand the principles that promote and support well-being and recovery from mental health problems.
• Know the range of issues that may be addressed in a recovery plan.
• Support people to use approaches for managing their own recovery from mental health problems.

What you'll be able to do

• Work with individuals to identify their needs and preferences in relation to personal care.
• Provide support for personal care.
• Support individuals to use the toilet.
• Support individuals to maintain personal hygiene.
• Support individuals to manage their personal appearance.
• Monitor and report on support for personal care.

What you'll be able to do

• Understand factors affecting a move to a new home environment.
• Support individuals to prepare to move into new home environments.
• Support individuals to settle into new home environments.
• Support individuals to review the impact of new home environments.

What you'll be able to do

• Understand healthcare activities in order to support individuals.
• Prepare individuals to undergo healthcare activities.
• Support individuals undergoing healthcare activities.
• Support individuals following the healthcare activities.

What you'll be able to do

• Understand the effects of bereavement on individuals.
• Understand principles for supporting individuals who are bereaved.
• Support individuals to express their response to loss.
• Support individuals who are bereaved.
• Understand the role of specialist agencies in supporting individuals who are bereaved.
• Manage own feelings when providing support for individuals who are bereaved.

What you'll be able to do

• Understand causes and effects of distress on individuals.
• Understand potential impacts on own well-being when supporting an individual who is distressed.
• Prepare to support individuals who are experiencing distress.
• Support individuals who are experiencing distress.
• Support individuals to manage distress.
• Record and report on an individual’s distress.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with cognition or learning difficulties.
• Understand cognitive or learning difficulties.
• Assist the therapist to prepare learning activities.
• Support individuals with learning tasks.
• Assist in reviewing learning.

What you'll be able to do

• Understand an individual’s specific communication needs.
• Understand how to support the use of communication technology and aids.
• Contribute to identifying and addressing specific communication needs of individuals.
• Interact with individuals using their preferred communication method.
• Promote communication between individuals and others.
• Review an individual’s communication needs and the support provided.

What you'll be able to do

• Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals with speech and language disorders to develop their communication skills.
• Understand range of developmental, progressive and acquired disorders that can impact on developing or developed communication across the lifespan.
• Understand the factors affecting individuals’ ability to communicate.
• Understand how therapeutic programmes and activities are used to support and enhance communication.
• Prepare to support individuals with speech and language disor

What you'll be able to do

• Understand the importance of risk-taking in everyday life.
• Understand the importance of a positive, person-centred approach to risk-assessment.
• Understand the framework which underpins an individual’s right to make decisions and take risks.
• Support individuals to make decisions about risks.
• Support individuals to take risks.
• Understand duty of care in relation to supporting positive risk-taking.

What you'll be able to do

• Understand the importance of spiritual wellbeing for individuals.
• Identify the spiritual needs of an individual and others.
• Understand the impact of values and beliefs on own and an individual's spiritual wellbeing.
• Support individuals' spiritual wellbeing.

What you'll be able to do

• Understand the impact of loss and grief on individuals approaching end of life and others.
• Support individuals and others through the experience of loss and grief.
• Manage own feelings in relation to loss and grief.

What you'll be able to do

• Understand own and others roles and responsibilities in the prevention and control of infections.
• Understand legislation and policies relating to prevention and control of infections.
• Understand systems and procedures relating to the prevention and control of infections.
• Understand the importance of risk assessment in relation to the prevention and control of infections.
• Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
• Understand the importance of good personal hygiene in the prevention and control of infections.

What you'll be able to do

• Understand the principles of advance care planning.
• Understand the process of advance care planning.
• Understand person centred approaches to advance care planning.

What you'll be able to do

• Understand how to work within the care and support planning process.
• Understand how to work within a risk management process.

What you'll be able to do

• Understand considerations for individuals at end of life.
• Understand how to support individuals affected by symptoms at end of life.
• Understand how to support significant others at the end of life of an individual with specific health needs.

What you'll be able to do

• Understand frailty and the impact of this on individuals.
• Understand long term conditions.
• Support individuals with frailty or long term conditions.

What you'll be able to do

• Understand the needs of people with mental health problems.
• Understand the strengths and limitations of the main interventions in mental health.
• Know the key principles and factors that underpin the choice of mental health interventions.

What you'll be able to do

• Understand the types of mental ill health.
• Understand the impact of mental ill health on individuals and others in their social network.

What you'll be able to do

• Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
• Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.

What you'll be able to do

• Understand the current legislation, guidelines and policies relevant to the administration of medication.
• Understand the roles and responsibilities involved in the administration of medication.
• Understand the requirements and procedures for the administration of medication.
• Understand the requirements and procedures for ensuring an individual’s safety.
• Contribute to the management of medications and administration records.

What you'll be able to do

• Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
• Understand the nature, causes and characteristics of learning disability.
• Understand the historical context of learning disability.
• Understand the principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families.
• Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers.
• Understand how to promote commun

What you'll be able to do

• Know the legal and current policy framework for mental health.
• Know the service framework for mental health.
• Understand the rights and responsibilities of individuals using services and of others.

What you'll be able to do

• Understand the neurology of dementia
• Understand the impact of recognition and diagnosis of dementia.
• Understand how dementia care must be underpinned by a person centred approach.

What you'll be able to do

• Understand the causes and prevalence of suicidal behaviour.
• Understand the process of suicide intervention.
• Understand the role of the main caregiver and other professionals in managing suicide interventions.

What you'll be able to do

• Understand relevant legislation, policy and good practice for undertaking physiological measurements.
• Understand the physiological states that can be measured.
• Prepare to take physiological measurements.
• Undertake physiological measurements.
• Record and report results of physiological measurements.

What you'll be able to do

• Understand the anatomy and physiology of the skin in relation to pressure area care.
• Understand good practice in relation to own role when undertaking pressure area care.
• Follow the agreed care plan.
• Understand the use of materials, equipment and resources are available when undertaking pressure area care.
• Prepare to undertake pressure area care.
• Undertake pressure area care.

What you'll be able to do

• Understand current legislation, national guidelines, policies, procedures and protocols in relation to undertaking personal hygiene activities with individuals.
• Know the anatomy and physiology of the skin, nose, mouth, eyes and ears in relation to cleansing.
• Prepare for undertaking personal hygiene activities with individuals.
• Undertake personal hygiene activities with individuals.
• Record and report the outcome of the personal hygiene activity.

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols and good practice related to assessment for stoma care.
• Understand the anatomy and physiology in relation to conditions requiring stoma care.
• Prepare individuals for stoma care.
• Carry out stoma care for individuals.
• Monitor and check individuals following stoma care.

What you'll be able to do

• Understand the need for tissue viability risk assessment.
• Undertake tissue viability risk assessment.
• Record and report on tissue viability risk assessment.
• Understand when the risk assessment should be reviewed.

What you'll be able to do

• Understand safety measures specific to undertaking treatments and dressings of lesions and wounds.
• Understand wound infection and healing.
• Understand the rationale for carrying out procedures when treating wounds/lesions.
• Prepare to treat and dress lesions and wounds.
• Carry out treatments and dressings to lesions/wounds.
• Record and report outcomes of the activities.

What you'll be able to do

• Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterisation.
• Understand the relevant anatomy and physiology.
• Prepare to insert urethral catheters.
• Insert urethral catheters.
• Monitor and care for the urethral catheter after insertion.
• Care for and support the individual during and after the procedure.

What you'll be able to do

• Understand partnership working with families and family members in care and/or support.
• Establish and maintain positive relationships with families and family members in care and/or support.
• Plan shared approaches to the care and support of individuals with families and family members in care and/or support.
• Work with families to access support in their role as carers.
• Exchange and record information about partnership work with families.
• Contribute to reviewing partnership work with families.
• Provide feedback abou