Awarding Body for Vocational Achievement (AVA) Ltd · RQF Level 5
BAA Level 5 Diploma in Hospitality and Hotel Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits120
- Guided learning480 hours
- Units in this qualification10
Awarded by Awarding Body for Vocational Achievement (AVA) Ltd · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Awarding Body for Vocational Achievement (AVA) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Business PlanningReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the key components, use and benefits of a business plan for a hotel or hospitality organisation
- Investigate the current performance and market position of a hotel or hospitality organisation
- Propose and implement a revised business plan for a hotel or hospitality organisation
Contemporary IssuesReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand nature of markets and recent developments relating to contemporary issues in Hospitality
- Identify developing trends and innovations in Hospitality
- Understand potential external influences on growth of Hospitality and assess future implications
Corporate Social ResponsibilityReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand how the key principles of CSR and sustainable development applies to the hotel industry
- Analyse the negative and positive impact hotels can have on social, cultural and environmental factors
- Suggest improvements in the way hotels can become more responsible and sustainable
Current Issues in HRMReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the key principles of HRM in a hospitality setting
- Identify current issues in HRM and apply change management to improve practices resolving these issues
- Understand how current employment legislation impacts on the HRM function in a hospitality organisation
Customer Relations ManagementReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the importance of CRM to the hospitality industry
- Understand how effective CRM isachieved
- Improve CRM systems
Events and Conference ManagementReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the nature of the events sector and the factors that influence it
- Identify the key issues involved in effective management of events and conferences
- Understand the considerations for the organisation and implementation of events and conferences
Food and Beverage Supply Chain ManagementReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the influence of the supply chain on food production
- Understand the operational challengesfacing food and beverage suppliers
- Understand the importance ofsustainability and its role in future developments
Managing PeopleReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the key principles of management behaviour including the roles and responsibilities associated
- Analyse the role of motivation, communication and teamwork in the effective management of people
- Review own potential as a prospective manager
- Understand organisational structureand culture within a hospitality setting
Quality ManagementReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the concept of quality management and its key components in hospitality
- Evaluate the effectiveness of a quality system in a hospitality setting
- Apply the principles of quality management to improve the performance in a hospitality organisation
Revenue ManagementReal unit · Awarding Body for Vocational Achievement (AVA) Ltd
What you'll be able to do
- Understand the concept and key principles of revenue management in hotels
- Consider a range of factors when creating a pricing strategy for hotel bedrooms and setting the room’s revenue budget
- Implement the practice of yield management in a hotel
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
General Manager (GM)
Your journey as a General Manager is a fantastic foundation for a truly impactful career. Whether you climb the operational ladder, specialise in a niche, or even take your skills to another industry, the leadership, financial acumen, and problem-solving abilities you develop here will serve you incredibly well.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for BAA Level 5 Diploma in Hospitality and Hotel Management
10 units in this credential, in the order it lists them, awarded by Awarding Body for Vocational Achievement (AVA) Ltd.
- Business Planning
- Contemporary Issues
- Corporate Social Responsibility
- Current Issues in HRM
- Customer Relations Management
- Events and Conference Management
and 4 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.