OCN London · RQF Level 3
OCNLR Level 3 Diploma in Clinical Healthcare Support
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits65
- Guided learning370 hours
- Units in this qualification124
Awarded by OCN London · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
These are the units OCN London registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Adapt and Fit Healthcare Equipment, Medical Devices, Assistive Technology, or Products to Meet Individuals’ NeedsReal unit · OCN London
What you'll be able to do
- Understand relevant legislation, policy and good practice related to adapting and fitting healthcare equipment, medical devices, assistive technology, associated systems or products to meet individuals’ needs.
- Understand anatomy and physiology relevant to adapting and fitting prescribed items to meet individuals’ needs.
- Understand specialist technical requirements of healthcare equipment, medical devices, assistive technology, associated systems or products.
- Adapt prescribed items to meet individuals’ needs.
- Fit prescribed items to meet the needs of individuals.
Administer Medication to Individuals, and Monitor the EffectsReal unit · OCN London
What you'll be able to do
- Understand legislation, policy and procedures relevant to administration of medication.
- Know about common types of medication and their use.
- Understand procedures and techniques for the administration of medication.
- Prepare for the administration of medication.
- Administer and monitor individuals’ medication.
Administer Oral Nutritional Products to IndividualsReal unit · OCN London
What you'll be able to do
- Understand how to administer oral nutritional products to individuals in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Understand common nutritional products and their uses.
- Understand how to manage possible reactions to the use of nutritional products.
- Prepare for oral administration of nutritional products.
- Administer oral nutritional products to individuals.
- Maintain stock of nutritional products.
Advise and Inform Individuals on Managing Their ConditionReal unit · OCN London
What you'll be able to do
- Understand good practice in identifying information requirements.
- Understand health conditions.
- Understand the effects of change on individuals’ lifestyles.
- Ascertain the information and advice needs of individuals.
- Agree plans with individuals to adapt their lifestyle.
Analyse and Present Health Related Data and InformationReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the analysis and presentation of health related data and information.
- Prepare to analyse data and information and present outputs in a health context.
- Carry out analysis of data and information
- Review and present outputs of the analysis
Anatomical and Physiology Structure of the Human BodyReal unit · OCN London
What you'll be able to do
- Know the 11 major structures of the human body.
- Understand the functions of the major systems of the human body.
Assist Others to Monitor Individuals’ Progress in Managing DysphagiaReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice guidelines related to monitoring individuals with dysphagia.
- Understand how to assist others in monitoring the progress of individuals with dysphagia.
- Know the action to take as a result of the monitoring undertaken.
- Assist others in monitoring individual’s progress in managing dysphagia.
- Report and record an individual’s progress in managing their dysphagia.
Assist Others to Plan PresentationsReal unit · OCN London
What you'll be able to do
- Understand techniques and resources involved in planning presentations.
- Assist others to plan presentations
Assist in the Administration of MedicationReal unit · OCN London
What you'll be able to do
- Understand current legislation, guidelines and policies relevant to the administration of medication.
- Understand own role in assisting in the administration of medication.
- Understand the requirements and procedures for assisting in the administration of medication.
- Understand the requirements and procedures for ensuring patient safety.
- Prepare for the administration of medication.
- Assist in the administration of medication.
- Contribute to the management of medications and administration records.
Assist the Practitioner to Carry Out Health Care ActivitiesReal unit · OCN London
What you'll be able to do
- Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities.
- Assist the practitioner in carrying out health care activities.
Assure the Effective Functioning of Radiographic Image Processing EquipmentReal unit · OCN London
What you'll be able to do
- Understand the legislation, policy and good practice guidelines related to assuring the effective functioning of radiographic image processing equipment.
- Understand the procedures and techniques involved in radiographic image processing equipment.
- Monitor the functioning of radiographic image processing equipment and environments.
- Report on the functioning of radiographic image processing equipment.
Awareness of the Mental Capacity Act 2005Real unit · OCN London
What you'll be able to do
- Understand the importance of the Mental Capacity Act 2005
- Understand the key elements of the Mental Capacity Act 2005.
- Understand ‘restraint’ as defined in the s6(4) Mental Capacity Act 2005.
- Understand the importance of complying with the Mental Capacity Act 2005 Code of Practice when working with individuals who lack capacity.
Care for Individuals with Nasogastric TubesReal unit · OCN London
What you'll be able to do
- Understand how to care for individuals with nasogastric tubes in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy and physiology of the upper gastrointestinal system and its relevance to nasogastric procedures.
- Prepare to carry out nasogastric procedures.
- Support individuals undergoing nasogastric procedures.
Care for Individuals with Urethral CathetersReal unit · OCN London
What you'll be able to do
- Understand current legislation national guidelines, policies, protocols and good practice related to caring for individuals with urethral catheters.
- Understand the procedure of urethral catheterisation.
- Understand the use and application of catheter care equipment.
- Prepare individuals to carry out urethral catheters care.
- Carry out care for individuals with urethral catheters.
- Monitor and check individuals undergoing urethral catheter care.
Care for the ElderlyReal unit · OCN London
What you'll be able to do
- Understand the ageing process
- Adapt communication techniques when caring for elderly patients.
- Care for elderly patients.
Carry Out Transactions in a Health FacilityReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the carrying out of transactions in a health facility.
- Carry out financial transactions.
- Check completed financial transactions for accuracy.
- Deal with any discrepancies in transactions.
Carry out Arterial Puncture and Collect Arterial BloodReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice in arterial puncture and collecting arterial blood.
- Understand the procedures involved in carrying out arterial puncture and the collection of arterial blood.
- Prepare to carry out arterial puncture and collect arterial blood.
- Carry out arterial puncture and collect arterial blood.
- Monitor and report on arterial puncture and the collection of arterial blood.
- Record, report and forward on blood samples.
Carry out Blood Collection from Fixed or Central LinesReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the procedures involved in the collection of arterial blood.
- Prepare to carry out blood collection.
- Carry out blood collection procedures.
- Record, report and forward on blood samples.
- Monitor and report on blood collection.
Carry out Intravenous InfusionReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice for performing intravenous cannulation.
- Understand the purpose and functions of intravenous infusion.
- Prepare to carry out intravenous infusion.
- Carry out intravenous infusion.
- Monitor and report on the intravenous infusion.
Carry out Personal Hygiene for Individuals Unable to Care for ThemselvesReal unit · OCN London
What you'll be able to do
- Know about safety measures specific to undertaking personal hygiene for individuals.
- Know the anatomy and physiology of the skin, nose, mouth, eyes and ears.
- Prepare to undertake personal hygiene activities for individuals.
- Undertake personal hygiene activities for individuals.
- Record and report the outcome of the activity.
Carry out Vision ScreeningReal unit · OCN London
What you'll be able to do
- Understand current legislation, policy and good practice related to carrying out vision screening.
- Understand the factors related to vision screening.
- Prepare to carry out vision screening.
- Carry out vision screening.
- Support individuals during and after the procedure.
Carry out Wound Drainage CareReal unit · OCN London
What you'll be able to do
- Understand safety measures specific to undertaking wound drainage care.
- Understand the principles of wound drainage and use of related equipment.
- Understand procedures and techniques involved in wound drainage.
- Prepare for wound drainage care.
- Carry out wound drainage care.
- Record and report outcomes from procedure.
Causes and Spread of InfectionReal unit · OCN London
What you'll be able to do
- Understand the causes of infection.
- Understand the transmission of infection.
Cleaning, Decontamination and Waste ManagementReal unit · OCN London
What you'll be able to do
- Understand how to maintain a clean environment to prevent the spread of infection.
- Understand the principles and steps of the decontamination process.
- Understand the importance of good waste management practice in the prevention of the spread of infection.
Collate and Communicate Health Information to IndividualsReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice in collating and communicating health information to individuals.
- Identify the information to be collated and communicated.
- Communicate health information.
Communicate with Individuals about Promoting their Health and Wellbeing while Working as a Health TrainerReal unit · OCN London
What you'll be able to do
- Analyse concepts of health and wellbeing.
- Understand factors influencing health and wellbeing.
- Encourage individuals to address issues relating to their health and wellbeing.
- Communicate appropriately with individuals.
Conduct External Ear ExaminationsReal unit · OCN London
What you'll be able to do
- Understand how to conduct external ear examinations in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy of the ear as related to conducting ear examinations.
- Understand reasons for conducting an examination of the external ear.
- Prepare to conduct external ear examinations.
- Conduct external ear examinations.
- Record and report results from external ear examinations.
Conduct Hearing AssessmentsReal unit · OCN London
What you'll be able to do
- Understand how to conduct hearing assessments in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Know the anatomy and physiology of the ear related to hearing.
- Understand how to maintain equipment required to assess individuals’ hearing.
- Prepare to conduct hearing assessments.
- Conduct hearing assessments.
- Record and report the results of hearing assessments.
Conduct Routine Maintenance on Clinical EquipmentReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to conducting routine maintenance on clinical equipment.
- Understand the procedures involved in conducting routine maintenance on clinical equipment.
- Prepare to carry out routine maintenance on clinical equipment.
- Carry out routine maintenance on clinical equipment.
- Report and record on routine maintenance carried out on clinical equipment.
Contribute to Effective Multidisciplinary Team WorkingReal unit · OCN London
What you'll be able to do
- Understand the workings of the multidisciplinary team.
- Participate in multidisciplinary team working.
- Communicate effectively when working in a multidisciplinary team.
Contribute to the Discharge of Individuals to CarersReal unit · OCN London
What you'll be able to do
- Understand the procedures for discharging individuals to a carer.
- Prepare individuals for discharge.
- Contribute to the discharge of individuals to carers.
Contribute to the Effectiveness of TeamsReal unit · OCN London
What you'll be able to do
- Explain the importance of own role and how it contributes to the team performance.
- Use feedback to improve personal team performance.
- Manage time and commitments effectively.
- Establish effective working relationships with all members of the team.
- Comply with organisational, national and European legislation.
Contribute to the Prevention of Aggressive and Abusive Behaviour of PeopleReal unit · OCN London
What you'll be able to do
- Take action to discourage aggressive and abusive behaviour of people.
- Understand the actions to take to discourage aggressive and abusive behaviour of people.
Control the Use of Physical Resources in a Health SettingReal unit · OCN London
What you'll be able to do
- Understand how to control the use of physical resources in a health setting in line with local policy and protocol.
- Advise team members on the control of expenditure and physical resource usage in a health setting.
- Monitor expenditure and physical resource usage in a health setting.
Coordinate the Progress of Individuals Through Care PathwaysReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to coordinating the progress of individuals through care pathways.
- Understand the requirements for the coordination of individuals through care pathways.
- Coordinate the progress of individuals through care pathways.
Deliver Training Through Demonstration and InstructionReal unit · OCN London
What you'll be able to do
- Understand how to deliver training through demonstration and instruction
- Deliver training by demonstration and instruction.
- Review learning and training.
Deliver, Monitor and Evaluate Customer Service to External CustomersReal unit · OCN London
What you'll be able to do
- Understand the meaning of external customers.
- Know the types of products and services relevant to external customers.
- Understand how to deliver customer service that meets or exceeds external customer expectations.
- Understand the purpose of quality standards and timescales for customer service to external customers.
- Understand how to deal with customer service problems for external customers.
- Understand how to monitor and evaluate external customer service and the benefits of this.
- Build positive working relationships with external customers.
- Deliver external custo
Develop and Sustain Effective Working Relationships with Staff in Other AgenciesReal unit · OCN London
What you'll be able to do
- Understand the context of working in partnership.
- Develop effective working relationships with staff in other agencies.
- Sustain effective working relationships.
Developing Innovation in Health and Social Care PracticeReal unit · OCN London
What you'll be able to do
- Understand innovation in health and social care.
- Understand the range and importance of innovation in health and social care practice.
- Understand the drivers and evidence base for innovation in health and social care.
- Evidence health and social care innovation research skills.
- Understand the process of innovation required to develop a private enterprise in health and social care.
Enable Individuals to Change their Behaviour to Improve their Health and Wellbeing while Working as a Health TrainerReal unit · OCN London
What you'll be able to do
- Encourage individuals to assess their behaviour.
- Establish one-to-one relationships with clients.
- Develop Personal Health Plans for individuals.
- Support individuals to achieve their plan.
- Support individuals to establish and maintain change.
- Keep records of work in line with organisational procedures.
Engage in Personal Development in Health, Social Care or Children’s and Young People’s SettingsReal unit · OCN London
What you'll be able to do
- Understand what is required for competence in own work role.
- Reflect on practice.
- Evaluate own performance.
- Agree a personal development plan.
- Use learning opportunities and reflective practice to contribute to personal development.
Establishing and Developing Relationships with Communities while Working as a Health TrainerReal unit · OCN London
What you'll be able to do
- Make contact with communities, organisations and groups.
- Collect accurate information on communities, organisations and groups.
- Develop working relationships with communities.
Examine the Feet of Individuals with DiabetesReal unit · OCN London
What you'll be able to do
- Understand good practice in diabetic foot care.
- Understand the factors affecting foot health in individuals with diabetes.
- Prepare to conduct an examination on the feet of individuals who have diabetes.
- Conduct an examination on the feet of an individual with diabetes.
- Report the outcome of foot examinations.
Extrication of Patients from Vehicles and Light RescueReal unit · OCN London
What you'll be able to do
- Know the factors that influence extrication of patients.
- Use extrication equipment to remove patients from a scene.
- Demonstrate the correct removal of a helmet.
First Aid EssentialsReal unit · OCN London
What you'll be able to do
- Understand the role and responsibilities of a first aider.
- Assess an incident.
- Manage an unresponsive casualty who is breathing normally.
- Manage an unresponsive casualty who is not breathing normally.
- Recognise and assist a casualty who is choking.
- Manage a casualty with external bleeding.
- Manage a casualty who is in shock.
- Manage a casualty with a minor injury.
Give Presentations to GroupsReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to group presentations.
- Understand factors which contribute to effective group presentations.
- Plan a presentation to facilitate learning.
- Present information to a group.
Identify Information Requirements in a Health ContextReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context.
- Find and select data requirements in a health context.
- Prepare resources to retrieve the agreed data and information
Implement Therapeutic Group ActivitiesReal unit · OCN London
What you'll be able to do
- Understand the principles of therapeutic group activities.
- Plan and prepare for therapeutic group activities.
- Support individuals during therapeutic group activities.
- Contribute to the evaluation of therapeutic group activities.
Influencing Others at WorkReal unit · OCN London
What you'll be able to do
- Understand the value of networking.
Inform an Individual of Discharge ArrangementsReal unit · OCN London
What you'll be able to do
- Understand discharge and post discharge information needs of individuals.
- Inform individuals of discharge arrangements.
Insert and Secure Nasogastric TubesReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of nasogastric tubes and associated procedures.
- Prepare the insertion of a nasogastric tube.
- Insert a nasogastric tube.
- Provide aftercare for individuals following nasogastric tube insertion.
Interact with and Support Individuals using TelecommunicationsReal unit · OCN London
What you'll be able to do
- Understand the legal and local requirements relating to the use of telecommunications when supporting individuals.
- Use telecommunication technology.
- Engage with individuals using telecommunications.
- Identify and evaluate any risks or dangers for individuals during the interaction.
- Terminate the interaction.
Introduction to the Role and Responsibilities of a Health TrainerReal unit · OCN London
What you'll be able to do
- Understand the role of a Health Trainer.
- Understand legislation and policies related to the role of the Health Trainer.
- Collect accurate information on clients.
- Manage and organise own time effectively.
- Improve own competence, knowledge and skills.
Liaise between Primary, Secondary and Community TeamsReal unit · OCN London
What you'll be able to do
- Understand the relationships and tensions between primary, secondary and community teams.
- Understand the needs of individuals’ receiving treatment.
- Agree the needs of individuals with primary, secondary and community teams.
- Enable effective communication between individuals and primary, secondary and community teams
Maintaining Quality Standards in the Health SectorReal unit · OCN London
What you'll be able to do
- Understand how to provide a quality service within legislation, policies and procedures.
- Understand the importance of working with others to provide a quality service.
- Monitor quality standards.
- Understand the importance of prioritising own workload to reduce risks to quality.
Major Incidents Involving Emergency CarersReal unit · OCN London
What you'll be able to do
- Know the nature of major incidents.
- Understand the different roles in a major incident.
Make Recommendations for the Use of Physical Resources in a Health SettingReal unit · OCN London
What you'll be able to do
- Understand how to make recommendations for the use of physical resources in a health setting.
- Gather and interpret information to inform expenditure proposals, in line with organisational plans and objectives.
- Present proposals for expenditure for physical resources to stakeholders.
- Negotiate proposals for expenditure for physical resources with stakeholders.
Manage own Performance in a Business EnvironmentReal unit · OCN London
What you'll be able to do
- Understand how to plan work and be accountable to others.
- Understand how to behave in a way that supports effective working.
- Plan and be responsible for own work, supported by others.
- Behave in a way that supports effective working.
Manage the Availability of Physical Resources to Meet Service Delivery Needs in a Health SettingReal unit · OCN London
What you'll be able to do
- Understand how to manage the availability and use of physical resources in a health setting.
- Know factors which may have an effect on use of resources in a health setting.
- Manage the availability and use of physical resources to meet service delivery needs.
Managing Change in Health and Social Care PracticeReal unit · OCN London
What you'll be able to do
- Understand the change process in health and social care practice.
- Understand why change in health and social care practice may be resisted.
- Understand theories of change relating to the change process.
- Understand how to overcome common barriers to change in health and social care.
- Understand the forces for change in health and social care and the use of force field analysis.
- Understand how to plan and manage change in own health and/or social care practice.
Manufacture Equipment or Medical Devices for Individuals Within HealthcareReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to manufacture of medical devices.
- Prepare to carry out the manufacturing of equipment or medical devices.
- Carry out the manufacturing of equipment or medical devices.
- Monitor operations and conditions.
- Test and adjust the finished equipment or medical device.
Monitor and Maintain the Environment and Resources During and After Clinical / Therapeutic ActivitiesReal unit · OCN London
What you'll be able to do
- Know the procedures for monitoring and maintaining the environment and resources.
- Operate equipment.
- Monitor and maintain the environment and resources.
- Clean resources in own work area.
Monitor and Solve Customer Service ProblemsReal unit · OCN London
What you'll be able to do
- Solve immediate customer service problems.
- Identify repeated customer service problems and options for solving them.
- Take action to avoid the repetition of customer service problems.
- Understand how to monitor and solve customer service problems.
Monitor own Work Practice in Health, Social Care or Children’s and Young People’s SettingsReal unit · OCN London
What you'll be able to do
- Understand the importance of monitoring work practices.
- Prepare to carry out monitoring activities.
- Carry out monitoring activities.
- Respond to the outcomes of monitoring activities.
Move and Position Individuals in Accordance with their Plan of CareReal unit · OCN London
What you'll be able to do
- Understand anatomy and physiology in relation to moving and positioning individuals.
- Understand legislation and agreed ways of working when moving and positioning individuals.
- Minimise risk before moving and positioning individuals.
- Prepare individuals before moving and positioning.
- Move and position an individual.
- Know when to seek advice from and/or involve others when moving and positioning an individual.
Obtain Venous Blood SamplesReal unit · OCN London
What you'll be able to do
- Understand legislation, policy and good practice related to obtaining venous blood samples.
- Understand the anatomy and physiology relating to obtaining venous blood samples.
- Prepare to obtain venous blood samples.
- Obtain venous blood samples.
- Prepare venous blood samples for transportation.
Obtain a Client HistoryReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to obtaining a client history.
- Prepare to obtain a client history.
- Obtain a client history.
Obtain and Test Capillary Blood SamplesReal unit · OCN London
What you'll be able to do
- Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples.
- Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples.
- Prepare to obtain capillary blood samples.
- Obtain capillary blood samples.
- Test and record the results of blood samples.
- Pass on the results of blood samples.
Perform First Line Calibration on Clinical Equipment to Ensure it is Fit for UseReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the procedures involved in the calibration of equipment.
- Run tests on equipment.
- Conclude and report on tests on equipment.
Perform Intravenous CannulationReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of intravenous cannulation.
- Prepare to carry out intravenous cannulation.
- Carry out intravenous cannulation.
- Monitor and report on the intravenous cannulation.
Perform Routine Electrocardiograph ECG ProceduresReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice which impact on own role.
- Understand the purpose and functions of electrocardiographs.
- Prepare to carry out routine electrocardiograph procedures.
- Carry out routine electrocardiograph procedures.
Plan and Organise MeetingsReal unit · OCN London
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings.
- Prepare for a meeting.
- Support running a meeting.
- How to follow up a meeting.
Planning and Monitoring WorkReal unit · OCN London
What you'll be able to do
- Understand how to work within the organisation’s policies, procedures and priorities.
- Understand how to plan and allocate work.
- Understand how to monitor a team’s work.
Prepare Individuals for Healthcare ActivitiesReal unit · OCN London
What you'll be able to do
- Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities.
- Prepare individuals for healthcare activities.
- Record and report healthcare activities.
Prepare and Reproduce Permanent Radiographic ImagesReal unit · OCN London
What you'll be able to do
- Understand the legislation and codes of practice related to the preparation and reproduction of radiographic images.
- Understand the materials and techniques involved in preparing and reproducing permanent images.
- Prepare equipment and materials to process radiographic images.
- Carry out the processing of radiographic images.
- Monitor the processing procedure for radiographic images.
Prepare for and Carry out Extended Feeding TechniquesReal unit · OCN London
What you'll be able to do
- Understand anatomy and physiology in relation to extended feeding.
- Understand extended feeding techniques.
- Understand legislation and agreed ways of working when using extended feeding techniques.
- Manage risks relating to extended feeding.
- Prepare for extended feeding.
- Carry out and complete extended feeding techniques.
- Maintain records and report on extended feeding.
Prepare, Conduct and Report the Results of a Clinical Coding AuditReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to reporting on the results of a clinical coding audit.
- Prepare to carry out a clinical coding audit.
- Carry out a clinical coding audit.
- Record and present the results of a clinical coding audit.
Principles for Implementing Duty of Care in Health, Social Care or Children’s and Young People’s SettingsReal unit · OCN London
What you'll be able to do
- Understand how duty of care contributes to safe practice.
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
- Respond to complaints.
Principles of Safeguarding and Protection in Health and Social CareReal unit · OCN London
What you'll be able to do
- Recognise signs of abuse.
- Respond to suspected or alleged abuse.
- Understand the national and local context of safeguarding and protection from abuse.
- Understand ways to reduce the likelihood of abuse.
- Recognise and report unsafe practices.
Produce Coded Clinical Data for External Audit PurposesReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to producing coded clinical data for an external audit.
- Understand procedures involved in producing clinical data.
- Prepare to produce coded clinical data.
- Carry out the production of coded clinical data.
- Complete the production procedure.
Promote Communication in Health, Social Care or Children’s and Young People’s SettingsReal unit · OCN London
What you'll be able to do
- Understand why effective communication is important in the work setting.
- Meet the communication and language needs, wishes and preferences of individuals.
- Overcome barriers to communication.
- Apply principles and practices relating to confidentiality.
Promote Equality and Inclusion in Health, Social Care or Children’s and Young People’s SettingsReal unit · OCN London
What you'll be able to do
- Understand the importance of diversity, equality and inclusion.
- Work in an inclusive way.
- Promote diversity, equality and inclusion.
Promote Good Practice in Handling Information in Health and Social Care SettingsReal unit · OCN London
What you'll be able to do
- Understand requirements for handling information in health and social care settings.
- Implement good practice in handling information.
- Support others to handle information.
Promote Person Centred Approaches in Health and Social CareReal unit · OCN London
What you'll be able to do
- Understand the application of person centred approaches in health and social care.
- Work in a person-centred way.
- Establish consent when providing care or support.
- Implement and promote active participation.
- Support the individual’s right to make choices.
- Promote individuals well-being.
- Understand the role of risk assessment in enabling a person centred approach.
Promote and Implement Health and Safety in Health and Social CareReal unit · OCN London
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety.
- Carry out own responsibilities for health and safety.
- Understand procedures for responding to accidents and sudden illness.
- Reduce the spread of infection.
- Move and handle equipment and other objects safely.
- Handle hazardous substances and materials.
- Promote fire safety in the work setting.
- Implement security measures in the work setting.
- Manage stress.
Provide Advice on Foot Care for Individuals with DiabetesReal unit · OCN London
What you'll be able to do
- Understand good practice in diabetic foot care.
- Understand the factors affecting foot health in individuals with diabetes.
- Discuss foot examination results with individuals/carers.
- Advise individuals/carers on the management of foot health.
- Complete records
Provide Agreed Support for Foot CareReal unit · OCN London
What you'll be able to do
- Understand the signs and causes of foot and toe-nail abnormalities.
- Prepare to provide support for assessed foot care needs.
- Promote the individual’s engagement in their own foot care.
- Provide foot care safely.
- Record and report on foot care.
Provide Support for MobilityReal unit · OCN London
What you'll be able to do
- Understand the importance of mobility.
- Prepare for mobility activities.
- Support individuals to keep mobile.
- Observe, record and report on activities to support mobility.
Provide Support to Continue Recommended TherapiesReal unit · OCN London
What you'll be able to do
- Understand the importance of supporting individuals to continue recommended therapies.
- Encourage individuals to complete activities recommended by therapists.
- Support individuals to continue recommended therapy.
- Observe, record and report on observations during recommended therapy.
- Contribute to evaluation and review of recommended therapies.
Provide Support to Maintain and Develop Skills for Everyday LifeReal unit · OCN London
What you'll be able to do
- Understand the context of supporting skills for everyday life.
- Support individuals to plan for maintaining and developing skills for everyday life.
- Support individuals to retain, regain or develop skills for everyday life.
- Evaluate support for developing or maintaining skills for everyday life.
Reablement in Health and Social CareReal unit · OCN London
What you'll be able to do
- Understand the concept of reablement in health and social care.
- Understand reablement services.
- Understand the benefits of reablement.
- Understand the work of a reablement team.
- Understand the individuals’ view of reablement.
- Understand the implementation of a reablement support plan.
Reflect on and Develop your PracticeReal unit · OCN London
What you'll be able to do
- Identify the competence requirements of the job role.
- Reflect on own performance.
- Implement a plan to improve performance.
- Evaluate the effectiveness of the development plan.
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards.
Remove Wound Closure MaterialsReal unit · OCN London
What you'll be able to do
- Know the anatomy and physiology of the skin and underlying tissues.
- Understand wound healing and contamination.
- Understand the rationale for following approved procedures and techniques to remove wound closures.
- Prepare to remove wound closure materials.
- Remove wound closure materials.
- Record and report outcomes of procedures.
Remove Wound DrainsReal unit · OCN London
What you'll be able to do
- Understand current legislation, policy and good practice related to removing wound drains.
- Understand factors related to the removal of wound drains.
- Prepare to remove wound drains.
- Remove wound drains.
- Care for and support the individual during and after the procedure.
Reprocess Endoscopy EquipmentReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the reprocessing of endoscopy equipment.
- Understand the procedures involved in reprocessing endoscopy equipment.
- Carry out the reprocessing procedure.
- Report and record on the reprocessing of endoscopy equipment.
Select and Wear Appropriate Personal Protective Equipment for Work in Health Care SettingsReal unit · OCN London
What you'll be able to do
- Understand legislation, local policy and protocol in relation to dressing for work in a health care setting.
- Select and use personal protective equipment (PPE) in a health care setting.
Service Improvement in the Health SectorReal unit · OCN London
What you'll be able to do
- Understand how to evaluate own work and that of others to identify potential improvements.
- Understand how to make constructive suggestions about how services can be improved.
- Understand how to discuss and agree improvements with others.
- Understand how to make agreed improvements to own work and how to support others to make changes.
Special Procedures for Hazardous SubstancesReal unit · OCN London
What you'll be able to do
- Know the principles governing labelling of hazardous substances.
- Know the role of the ambulance service when attending a hazardous substance incident.
Support Carers to Meet the Care Needs of IndividualsReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to supporting individuals in the community.
- Understand why some individuals may need to be supported.
- Understand how to ensure individuals receive the support they need from carers.
- Support carers to meet the care needs of individuals.
Support Emergency Care During Pregnancy and ChildbirthReal unit · OCN London
What you'll be able to do
- Support the clinician in the management of pregnancy-related conditions.
- Support the clinician in delivering a baby.
- Support the clinician in the management of complications of labour.
Support Independence in the Tasks of Daily LivingReal unit · OCN London
What you'll be able to do
- Understand principles for supporting independence in the tasks of daily living.
- Establish what support is required for daily living tasks.
- Provide support for planning and preparing meals.
- Provide support for buying and using household and personal items.
- Provide support for keeping the home clean and secure
- Identify and respond to changes needed in support for daily living tasks.
Support Individuals During a Period of ChangeReal unit · OCN London
What you'll be able to do
- Understand reasons for and responses to change.
- Support individuals to plan how to manage or adapt to change.
- Support individuals to manage or adapt to change.
- Evaluate the support provided during a period of change.
Support Individuals Undergoing Healthcare ActivitiesReal unit · OCN London
What you'll be able to do
- Understand healthcare activities in order to support individuals.
- Prepare individuals to undergo healthcare activities.
- Support individuals undergoing healthcare activities.
- Support individuals following the healthcare activities.
Support Individuals Who are BereavedReal unit · OCN London
What you'll be able to do
- Understand the effects of bereavement on individuals.
- Understand principles for supporting individuals who are bereaved.
- Support individuals to express their response to loss.
- Support individuals who are bereaved.
- Understand the role of specialist agencies in supporting individuals who are bereaved.
- Manage own feelings when providing support for individuals who are bereaved.
Support Individuals at the End of LifeReal unit · OCN London
What you'll be able to do
- Understand the requirements of legislation and agreed ways of working to protect the rights of individuals at the end of life.
- Understand factors affecting end of life care.
- Understand advance care planning in relation to end of life care.
- Provide support to individuals and key people during end of life care.
- Understand how to address sensitive issues in relation to end of life care.
- Understand the role of organisations and support services available to individuals and key people in relation to end of life care.
- Access support for the individual or key people from t
Support Individuals in Undertaking their Chosen ActivitiesReal unit · OCN London
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice when supporting individuals to undertake chosen activities.
- Understand concepts for supporting individuals to undertake chosen activities.
- Make plans with individuals to undertake chosen activities.
- Support individuals to undertake chosen activities.
Support Individuals to Access and Use Services and FacilitiesReal unit · OCN London
What you'll be able to do
- Understand factors that influence individuals’ access to services and facilities.
- Support individuals to select services and facilities.
- Support individuals to access and use services and facilities.
- Support individuals to review their access to and use of services and facilities.
Support Individuals to Develop and Run Support GroupsReal unit · OCN London
What you'll be able to do
- Understand the role of support groups.
- Support individuals to assess the need for additional support groups.
- Support individuals to develop their own support groups.
- Support individuals to run support groups.
- Support individuals to evaluate support groups.
Support Individuals to Live at HomeReal unit · OCN London
What you'll be able to do
- Understand the principles of supporting individuals to live at home.
- Contribute to planning support for living at home.
- Work with individuals to secure additional services and facilities to enable them to live at home.
- Work in partnership to introduce additional services for individuals living at home.
- Contribute to reviewing support for living at home.
Support Individuals to Manage DysphagiaReal unit · OCN London
What you'll be able to do
- Understand how to support individuals to manage dysphagia in line with current legislation, national guidelines, policies, protocols and good practice guidelines.
- Understand how dysphagia affects individuals.
- Know the importance of nutritional intake for individuals with dysphagia.
- Support individuals in managing dysphagia by developing skills through participating in therapy programmes.
- Provide information to colleagues regarding individuals’ treatment.
Support the Development of Community PartnershipsReal unit · OCN London
What you'll be able to do
- Understand the role of community partnerships.
- Identify where community partnerships could inform and support practice.
- Bring people together to set up community partnerships.
- Support the setting up of community partnerships.
- Contribute to the running of community partnerships.
- Contribute to the review of community partnerships.
Support the Emergency Care of Babies and ChildrenReal unit · OCN London
What you'll be able to do
- Recognise a seriously ill child.
- Recognise a seriously ill baby.
- Assist the clinician in the management of seriously ill babies and children.
- Demonstrate resuscitation techniques for a new born.
- Demonstrate basic paediatric life support techniques.
The Principles of Infection Prevention and ControlReal unit · OCN London
What you'll be able to do
- Understand roles and responsibilities in the prevention and control of infections.
- Understand legislation and policies relating to prevention and control of infections.
- Understand systems and procedures relating to the prevention and control of infections.
- Understand the importance of risk assessment in relation to the prevention and control of infections.
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections.
- Understand the importance of good personal hygiene in the prevention and control of infections.
The Role of the Health and Social Care WorkerReal unit · OCN London
What you'll be able to do
- Understand working relationships in health and social care.
- Work in ways that are agreed with the employer.
- Work in partnership with others.
Understand Mental Health ProblemsReal unit · OCN London
What you'll be able to do
- Know the main forms of mental ill health.
- Know the impact of mental ill health on individuals and others in their social network.
Understand Mental Well-being and Mental Health PromotionReal unit · OCN London
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span.
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups.
Understand the Context of Supporting Individuals with Learning DisabilitiesReal unit · OCN London
What you'll be able to do
- Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities.
- Understand the nature and characteristics of learning disability.
- Understand the historical context of learning disability.
- Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families.
- Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers.
- Promote communication with ind
Understand the Process and Experience of DementiaReal unit · OCN London
What you'll be able to do
- Understand the neurology of dementia.
- Understand the impact of recognition and diagnosis of dementia.
- Understand how dementia care must be underpinned by a person centred approach.
Undertake Physiological MeasurementsReal unit · OCN London
What you'll be able to do
- Understand relevant legislation, policy and good practice for undertaking physiological measurements.
- Understand the physiological states that can be measured.
- Prepare to take physiological measurements.
- Undertake physiological measurements.
- Record and report results of physiological measurements.
Undertake Stoma CareReal unit · OCN London
What you'll be able to do
- Understand current legislation national guidelines, policies, protocols and good practice related to assessment for stoma care.
- Understand the anatomy and physiology in relation to conditions requiring stoma care.
- Prepare individuals for stoma care.
- Carry out stoma care for individuals.
- Monitor and check individuals following stoma care.
Undertake Tissue Viability Risk AssessmentsReal unit · OCN London
What you'll be able to do
- Understand the need for tissue viability risk assessment.
- Undertake tissue viability risk assessment.
- Record and report on tissue viability risk assessment.
- Understand when the risk assessment should be reviewed.
Undertake Treatments and Dressings of Lesions and WoundsReal unit · OCN London
What you'll be able to do
- Understand safety measures specific to undertaking treatments and dressings of lesions and wounds.
- Understand wound infection and healing.
- Understand the rationale for carrying out procedures when treating wounds/lesions.
- Prepare to treat and dress lesions and wounds.
- Carry out treatments and dressings to lesions/wounds.
- Record and report outcomes of the activities.
Undertake Urethral Catheterisation ProcessesReal unit · OCN London
What you'll be able to do
- Understand relevant legislation, policy and good practice in relation to carrying out urethral catheterisation.
- Understand the relevant anatomy and physiology.
- Prepare to insert urethral catheters.
- Insert urethral catheters.
- Monitor and care for the urethral catheter after insertion.
- Care for and support the individual during and after the procedure.
Work in Partnership with Families to Support IndividualsReal unit · OCN London
What you'll be able to do
- Understand partnership working with families.
- Establish and maintain positive relationships with families.
- Plan shared approaches to the care and support of individuals with families.
- Work with families to access support in their role as carers.
- Exchange and record information about partnership work with families.
- Contribute to reviewing partnership work with families.
- Provide feedback about support for families.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Adapt and Fit Healthcare Equipment, Medical Devices, Assistive Technology, or Products to Meet Individuals’ NeedsAdminister Medication to Individuals, and Monitor the EffectsAdminister Oral Nutritional Products to IndividualsAdvise and Inform Individuals on Managing Their ConditionAnalyse and Present Health Related Data and InformationAnatomical and Physiology Structure of the Human BodyAssist Others to Monitor Individuals’ Progress in Managing DysphagiaAssist Others to Plan Presentations
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
OCNLR Level 3 Diploma in Clinical Healthcare Support
- Acquire images, data and reference material for radiotherapy processes
- Act as a resource to groups, communities and organisations as they address their issues and concerns around health and wellbeing
- Adapt healthcare equipment, medical devices, or products to meet individual’s needs
- Administer Anti-Cancer Therapy into the Urinary Bladder
- Administer Oral Anti-Cancer Therapy
- Administer drug treatments for individuals experiencing acute coronary syndrome (ACS)
- Administer medication to babies
- Administer oral nutritional products to individuals
Where this can lead
Associate Research Liaison
This Associate role is just the beginning. We're investing in you for the long term, and there are many exciting paths you can take within our organisation and the wider industry. Your journey here will be one of continuous learning, challenge, and significant contribution to advancing medical science.
See the whole journey →Opens the roleAssociate Research LiaisonOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Regional Research Liaison ManagerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Acquire images, data and reference material for radiotherapy processesAct as a resource to groups, communities and organisations as they address their issues and concerns around health and wellbeingAdapt healthcare equipment, medical devices, or products to meet individual’s needsAdminister Anti-Cancer Therapy into the Urinary BladderAdminister Oral Anti-Cancer TherapyAdminister drug treatments for individuals experiencing acute coronary syndrome (ACS)Administer medication to babiesAdminister oral nutritional products to individualsAdminister radioactive and non-radioactive medicinal products for diagnostic or therapeutic proceduresAdvise individuals how they can carry out routine testsAdvise on protocols for healthcare science investigations and proceduresAdvise on the health status and health care needs of individuals at a distant location using electronic communication mediaAdvise others on health and wellbeing, related issues and their impactAgree and Monitor a Plan to Manage a Renal Patient's Co-Morbid DiseaseAgree and monitor a plan to manage complications of established renal failureArrange services and support with other health care providersAssess suitability of acquired images for diagnostic purposesAssess the evidence and impact of health and healthcare interventions, programmes and services and apply the assessments to practice+149 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCNLR Level 3 Diploma in Clinical Healthcare Support
124 units in this credential, in the order it lists them, awarded by OCN London.
- Adapt and Fit Healthcare Equipment, Medical Devices, Assistive Technology, or Products to Meet Individuals’ Needs
- Administer Medication to Individuals, and Monitor the Effects
- Administer Oral Nutritional Products to Individuals
- Advise and Inform Individuals on Managing Their Condition
- Analyse and Present Health Related Data and Information
- Anatomical and Physiology Structure of the Human Body
and 118 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.