Education Qualifications and Awards · RQF Level 2
AoFAQ Level 2 Certificate in Providing Security Services (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits22
- Guided learning139 hours
- Units in this qualification28
Awarded by Education Qualifications and Awards · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Education Qualifications and Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Arrest by Security OperativeReal unit · Education Qualifications and Awards
What you'll be able to do
- Carry out a lawful arrest, preserve the scene and any potential evidence
- Apprehend people suspected of committing a crime for which they can be arrested
- Detain people who have been arrested on suspicion of committing a crime for which they can be arrested
- Preserve the integrity of potential evidence
Assess and address risk to the environmentReal unit · Education Qualifications and Awards
What you'll be able to do
- Identify the risks to the environment arising as a result of workplace activities
- Minimise risks to the environment arising as a result of workplace activities
Carry out searches of people and their propertyReal unit · Education Qualifications and Awards
What you'll be able to do
- Search people and their property for unauthorised items
- Respond to finding unauthorised items
Carry out searches of vehicles for unauthorised itemsReal unit · Education Qualifications and Awards
What you'll be able to do
- Control entry and exit of vehicles
- Search vehicles for unauthorised items
- Respond to finding unauthorised items
Communicate effectively with othersReal unit · Education Qualifications and Awards
What you'll be able to do
- Develop and maintain communication with people
- Maintain the security of information
Control a guard dog under operational conditionsReal unit · Education Qualifications and Awards
What you'll be able to do
- Patrol designated areas with a guard dog
- Control entry to premises whilst handling a guard dog
- Apprehend suspects with the aid of a guard dog
- Deal with incidents caused by guard dogs
Control entry to and egress from premisesReal unit · Education Qualifications and Awards
What you'll be able to do
- Control entry and egress by employees
- Control entry and egress by visitors
- Respond to unauthorised entry and egress from premises
Control security incidentsReal unit · Education Qualifications and Awards
What you'll be able to do
- Deal with security incidents and emergencies safely
- Deal with security threats
- Recognise and deal with actual or potential breaches of the law or security requirements
Deal with disorderly and aggressive behaviourReal unit · Education Qualifications and Awards
What you'll be able to do
- Deter adverse behaviour through visible security presence
- Deal with adverse behaviour
Deal with lost and found propertyReal unit · Education Qualifications and Awards
What you'll be able to do
- Deal with lost and found property
- Deal with lost and found property
Detect loss and theft in retail environmentsReal unit · Education Qualifications and Awards
What you'll be able to do
- Gather and evaluate information to detect offences and suspects
- Respond to requests to identify and surveil suspects
Maintain CCTV recording media libraries and preserve potential evidenceReal unit · Education Qualifications and Awards
What you'll be able to do
- Maintain CCTV recording media storage system
- Preserve potential media evidence
Maintain the operational performance of CCTV systemsReal unit · Education Qualifications and Awards
What you'll be able to do
- Confirm operational performance of CCTV systems
- Arrange for unacceptable performance to be rectified
Maintain the security of property and premises through observationReal unit · Education Qualifications and Awards
What you'll be able to do
- Monitor property and premises using security and protection systems
- Patrol designated areas
- Respond to breaches in security or safety
Maintain understanding of current legislation and regulation relevant to the security officer roleReal unit · Education Qualifications and Awards
What you'll be able to do
- Know the current legislation and regulation relevant to the security officer role
- Implement new legislation and regulation
- Maintain and update codes of practice and procedures
Monitor areas using CCTV systemsReal unit · Education Qualifications and Awards
What you'll be able to do
- Prepare to monitor areas using CCTV systems
- Monitor CCTV camera images and react to incidents
- Locate pre-determined targets using CCTV
Portray a positive personal imageReal unit · Education Qualifications and Awards
What you'll be able to do
- Establish an effective rapport with customers
- Respond appropriately to customers
- Communicate information to customers
Preventing unauthorised items passing through portsReal unit · Education Qualifications and Awards
What you'll be able to do
- Prevent unauthorised items passing through ports
- Screen people, belongings and baggage passing through ports
- Search people, belongings and baggage passing through ports
- Screen and search vehicles, cargo, goods and stores passing through ports
Promote a healthy and safe workplaceReal unit · Education Qualifications and Awards
What you'll be able to do
- Develop plans to promote health and safety culture in the workplace
- Implement plans to promote a health and safety culture in the workplace
Protecting from the risk of violence at workReal unit · Education Qualifications and Awards
What you'll be able to do
- Understand the job role, responsibilities and limitations
- Use verbal and non-verbal communication to help calm a potentially violent situation
- Dynamically risk assess a potentially violent situation
- Take action that will help calm a potentially violent situation whilst maintaining personal safety
- Review an incident and support processes
- Accurately report an incident
Provide covert security in retail environmentsReal unit · Education Qualifications and Awards
What you'll be able to do
- Maintain covert security presence
- Respond to security alarms
Provide security at licensed venuesReal unit · Education Qualifications and Awards
What you'll be able to do
- Understand the law, regulations, codes of practice and guidelines as they apply to licenced premises
- Control entry to licenced venues
- Deter adverse behaviour at licenced venues
Record information relevant to the security operative roleReal unit · Education Qualifications and Awards
What you'll be able to do
- Record relevant information relating to incidents accurately
- Record information relevant to the security operative role
- Maintain confidentiality and security of information
Reducing the risks to health and safety at workReal unit · Education Qualifications and Awards
What you'll be able to do
- Understand roles and responsibilities in the reduction of risks to health and safety in the workplace
- Assess the risks to health and safety in the workplace
- Take appropriate action when risks to health and safety in the workplace have been identified
- Maintain health and safety in his/her own workplace
Respond to keyholding visit requestsReal unit · Education Qualifications and Awards
What you'll be able to do
- Collate and confirm information about visit requests
- Take responsibility for keys and site information
- Prioritise keyholding response visits and other actions
- Allocate resources for keyholding responses
Use radio communications effectivelyReal unit · Education Qualifications and Awards
What you'll be able to do
- Use radio communication equipment effectively
- Use radio communication equipment effectively
Visit sites in response to keyholding requestsReal unit · Education Qualifications and Awards
What you'll be able to do
- Travel between sites safely and efficiently
- Carry out visual risk assessments on arrival
- Enter sites and premises
Work effectively with other agenciesReal unit · Education Qualifications and Awards
What you'll be able to do
- Develop effective working arrangements with staff in other agencies
- Sustain effective working with staff in other agencies
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Action and enforce warrants of arrest
- Arrest people suspected of committing an offence
- Attend sites in response to keyholding requests Legacy
- Carry Out a Physical Search in the Aviation Security Environment
- Carry out searches of people and their property for unauthorised items
- Carry out searches of vehicles
- Carry out site inspections to support keyholding activities
- Complete and maintain search documentation
Where this can lead
International Security Manager
Your journey here starts with making a real difference on the ground, protecting our people and properties. Where you go from there is up to you, but we're committed to providing the opportunities and support for you to build a truly impactful and rewarding career in global security.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for AoFAQ Level 2 Certificate in Providing Security Services (RQF)
28 units in this credential, in the order it lists them, awarded by Education Qualifications and Awards.
- Arrest by Security Operative
- Assess and address risk to the environment
- Carry out searches of people and their property
- Carry out searches of vehicles for unauthorised items
- Communicate effectively with others
- Control a guard dog under operational conditions
and 22 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.