NCFE Level 3 Extended Diploma in IT

What you'll be able to do

• Understand the techniques and historical development of 2D animation.
• Devise a 2D animation concept, including a suitable soundtrack.
• Produce a 2D animation, incorporating a soundtrack, to a professional standard.
• Evaluate audience responses to own 2D animation work and identify areas for improvement.

What you'll be able to do

• Understand the theory underpinning 3D modelling and its various applications.
• Devise detailed 3D models based on given specifications.
• Create 3D models, adhering to recognised industry best practice.

What you'll be able to do

• Know how human resources are effectively managed within a business context, including recruitment, training, and performance management.
• Know the purpose and importance of managing physical resources (e.g., equipment, premises) and technological resources (e.g., software, hardware) to support business operations.
• Access various sources of finance available to businesses, including loans, grants, and investment.
• Interpret financial statements, such as balance sheets and profit and loss accounts, to assess business performance and financial health.

What you'll be able to do

• Understand the principles of Routing Services, including routing protocols and network topologies
• Implement an EIGRP-Based Solution, including configuration and troubleshooting
• Implement an OSPF-based Solution, including configuration and troubleshooting
• Understand the manipulation of Routing Updates, including route filtering and redistribution
• Understand path control mechanisms, including policy-based routing and traffic shaping
• Implement a BGP solution for ISP connectivity, including configuration and troubleshooting
• Implement Routing Facilities for Branch Offices and Mobile Workers, including VPNs and remote access
• Implement IPv6 in an Enterprise Network, including addressing and routing

What you'll be able to do

• Understand the analysis process for an Enterprise Campus Architecture
• Implement VLANs in Campus Networks according to best practises
• Implement Spanning Tree Protocol (STP) to prevent network loops
• Implement inter-VLAN Routing to enable communication between VLANs
• Understand High Availability and Redundancy mechanisms in a Campus Network
• Understand Campus Infrastructure Security measures to protect the network
• Understand the preparation steps required for a Campus Infrastructure to support Advanced Services

What you'll be able to do

• Plan maintenance schedules for complex enterprise networks.
• Understand troubleshooting processes for complex enterprise networks, including systematic approaches and methodologies.
• Implement maintenance and troubleshooting tools and applications effectively.
• Maintain and troubleshoot campus switched solutions, identifying and resolving issues related to network switches.
• Maintain and troubleshoot routing solutions, ensuring proper network routing and connectivity.
• Maintain and troubleshoot addressing services, such as DHCP and DNS, to ensure proper IP address allocation and name resolution.
• Maintain and troubleshoot network performance issues on converged networks, addressing problems related to bandwidth, latency, and packet loss.
• Maintain and troubleshoot network security implementations, including firewalls, intrusion detection systems, and VPNs.
• Maintain and troubleshoot integrated, complex enterprise networks, addressing issues that span multiple network domains and technologies.

What you'll be able to do

• Design a network infrastructure that meets specified requirements, considering factors such as scalability, security, and performance.
• Implement a prototype network based on the designed infrastructure, configuring network devices and services.
• Maintain a prototype network, performing tasks such as troubleshooting, monitoring, and applying updates.

What you'll be able to do

• Configure a switched infrastructure, including VLANs, spanning tree protocol, and other relevant technologies.
• Test and troubleshoot a routed and switched infrastructure, identifying and resolving network connectivity issues.
• Understand traffic filtering and implement a solution to manage network traffic based on defined criteria.

What you'll be able to do

• Understand the diverse types of network systems and devices in common use within home and small business environments.
• Understand how different network technologies operate and communicate with each other.
• Understand basic network security principles and their impact on the user experience.
• Configure cross-network communication between different devices and systems.
• Troubleshoot issues related to cross-network communication.

What you'll be able to do

• Identify and understand the purpose and operation of different routing protocols
• Configure a router to communicate effectively with a Wide Area Network (WAN) infrastructure
• Test and troubleshoot a network system to identify and resolve connectivity issues
• Implement address management strategies to ensure efficient network operation

What you'll be able to do

• Implement a Wide Area Network (WAN) according to given specifications.
• Test a WAN implementation to ensure it meets performance requirements.
• Troubleshoot a WAN implementation to identify and resolve issues.
• Plan security measures for a WAN to protect against unauthorised access and data breaches.
• Evaluate the performance and security of a WAN.
• Implement security technologies to protect a WAN.
• Implement network address management technologies within a WAN environment.

What you'll be able to do

• Configure a switched and trunked VLAN infrastructure to segment network traffic.
• Test and troubleshoot a VLAN infrastructure to ensure proper network functionality.
• Enable a VLAN Trunk Protocol (VTP) client/server structure to operate and manage a Local Area Network (LAN) efficiently.
• Understand the operation of wireless systems, including standards, security protocols, and deployment considerations.

What you'll be able to do

• Know the diverse types of network systems and devices in common use, including routers, switches, and firewalls.
• Know how different network technologies operate and communicate, such as Ethernet, Wi-Fi, and TCP/IP.
• Understand the Open Systems Interconnection (OSI) model and the Transmission Control Protocol/Internet Protocol (TCP/IP) suite and their relationship to the operation of network systems.
• Configure a workstation for connection to a network, including setting IP addresses, subnet masks, and default gateways.
• Design a sub-network scheme, including assigning IP addresses and configuring network devices.
• Recommend improvements to an existing network infrastructure based on performance, security, and scalability considerations.

What you'll be able to do

• Identify and understand different routing protocols, including their characteristics and functionalities.
• Configure a router to communicate with a WAN infrastructure, establishing connectivity and enabling data transmission.
• Test a network system to identify faults in communication.
• Troubleshoot a network system to identify faults in communication.
• Test a network system to identify quality of communication.
• Troubleshoot a network system to identify quality of communication.

What you'll be able to do

• Understand the hardware principles of a computer system, including the functions and interactions of key components such as the CPU, memory, storage, and peripherals.
• Safely assemble a range of computer systems by following established procedures and safety guidelines.
• Safely maintain a range of computer systems by performing routine tasks such as cleaning, updating drivers, and replacing components.
• Safely assemble and maintain a range of computer components, such as motherboards, power supplies, and graphics cards.
• Maintain operating system components by installing updates, configuring settings, and troubleshooting issues.
• Maintain security components by installing antivirus software, configuring firewalls, and implementing access controls.
• Maintain network communication for a computer system by configuring network settings, troubleshooting connectivity issues, and ensuring network security.

What you'll be able to do

• Understand the principles of managing computer systems, including hardware, software, and network components
• Manage the support of operating systems, including installation, configuration, and troubleshooting, and understand security requirements
• Maintain a networked system, including monitoring performance, resolving issues, and implementing security measures

What you'll be able to do

• Understand the fundamental principles of Cascading Style Sheets (CSS) and their application in web design.
• Understand the fundamental concepts of scripting languages used for client-side web development.
• Control the layout and presentation of web pages using CSS techniques.
• Create interactive web pages using client-side scripting languages.

What you'll be able to do

• Understand the communication principles of computer networks, including protocols, addressing, and network topologies.
• Identify the main elements of data communications systems, such as routers, switches, and network cables.
• Implement different forms of network communications, including setting up a local area network (LAN) and configuring network services.

What you'll be able to do

• Understand the personal attributes valued by employers.
• Understand the principles of effective communication.
• Use IT to communicate effectively.
• Address personal development needs.

What you'll be able to do

• Use personal computer components effectively.
• Understand personal computer troubleshooting techniques.
• Understand personal computer repair procedures.
• Understand personal computer maintenance practices.
• Understand operating systems and their functions.
• Understand basic networking fundamentals and concepts.
• Understand security concepts and technologies relevant to personal computers.
• Understand operational considerations when working with personal computers, including safety and best practices.

What you'll be able to do

• Understand Hardware components of a computer system, including their functions, specifications, and compatibility.
• Understand Operating Systems (including Microsoft Windows 2000, Windows XP Professional, XP Home, XP MediaCenter, Windows Vista Home, Home Premium, Business and Ultimate) in terms of installation, configuration, and troubleshooting.
• Understand Networking concepts, protocols, and technologies, including TCP/IP, Ethernet, and wireless networking.
• Understand Security principles and practices, including malware prevention, data protection, and network security.

What you'll be able to do

• Know the installation procedure for Linux-based systems.
• Manage Linux-based clients, including user accounts and software installations.
• Configure system settings, network services and access rights on Linux systems.
• Implement security options to protect Linux systems from unauthorised access.
• Complete documentation relating to Linux system configurations and procedures.
• Know the hardware that relates to typical Linux client and server systems, including their functions and compatibility.

What you'll be able to do

• Understand different types of network media, including copper cables, fibre optic cables, and wireless technologies, and their characteristics
• Understand various network topologies, including bus, star, ring, and mesh, and their advantages and disadvantages
• Understand network protocols, including TCP/IP, HTTP, and DNS, and their functions in network communication
• Understand network standards, including IEEE 802.3 (Ethernet) and IEEE 802.11 (Wi-Fi), and their specifications
• Understand network implementation, including configuring network devices, setting up network services, and troubleshooting network problems
• Carry out network support tasks, including diagnosing network issues, resolving connectivity problems, and providing user assistance

What you'll be able to do

• Understand general security concepts, including confidentiality, integrity, and availability.
• Recognise and understand communication security protocols and methods used to protect data in transit.
• Understand and differentiate infrastructure security components, such as firewalls, intrusion detection systems, and access controls.
• Understand and apply the basics of cryptography, including encryption, hashing, and digital signatures.
• Understand and apply the basics of cryptography, including encryption, hashing, and digital signatures.
• Understand operational and organisational security measures, including policies, procedures, and training.

What you'll be able to do

• Know the key components of general server hardware.
• Install a server according to specified requirements.
• Configure a server to meet defined operational needs.
• Upgrade a server, ensuring minimal disruption to services.
• Proactively maintain a server to ensure optimal performance and reliability.
• Protect the server environment from potential threats and vulnerabilities.
• Troubleshoot and identify server problems efficiently and accurately.
• Know and understand the organisation's disaster recovery plan for servers.

What you'll be able to do

• Understand the core principles of effective computer game design, including gameplay mechanics, user interface, and narrative structure.
• Generate original and engaging ideas for a computer game concept, considering target audience and market trends.
• Prepare comprehensive game design documentation, including concept art, level designs, and technical specifications.
• Present a game concept clearly and persuasively to stakeholders, such as potential investors or development team members.

What you'll be able to do

• Understand the different types of game platforms available, including consoles, PCs, mobile devices, and virtual reality systems
• Understand the hardware technologies used in game platforms, such as processors, graphics cards, memory, and input devices
• Understand the software technologies used in game platforms, such as operating systems, game engines, and programming languages
• Connect and configure various game platforms and devices to enable gameplay, including troubleshooting common issues

What you'll be able to do

• Know the different types of network systems, including LANs, WANs, and wireless networks, and their respective protocols
• Understand the key components used in networking, such as routers, switches, and firewalls, and their functions
• Know the services provided by network systems, including email, file sharing, and web hosting
• Implement security measures to protect networked systems from threats and vulnerabilities

What you'll be able to do

• Understand the components of computer systems, including hardware and software elements
• Understand the function of each component within a computer system
• Recommend computer systems for a business purpose, based on specific requirements and constraints
• Justify the selection of computer system components for a business purpose
• Set up computer systems, including installing hardware and software
• Maintain computer systems, including performing routine maintenance tasks and troubleshooting problems

What you'll be able to do

• Understand how different types of data, such as text, numbers, images, and audio, can be represented within computer systems using various encoding schemes.
• Understand the functions and interrelationships of key computer system components, including the CPU, memory, storage devices, and input/output devices.
• Understand the fundamental principles of processor operations, including instruction fetching, decoding, and execution.

What you'll be able to do

• Understand the types and uses of animation
• Know the software techniques used in animation
• Design and implement digital animations

What you'll be able to do

• Configure Domain Name System (DNS) for Active Directory to ensure proper name resolution and functionality.
• Configure the Active Directory infrastructure, including domain controllers, sites, and replication.
• Configure additional Active Directory server roles, such as DHCP and Certificate Services, to extend functionality.
• Create and maintain Active Directory objects, including users, groups, and computers, according to organisational policies.
• Maintain the Active Directory environment, including monitoring performance, troubleshooting issues, and applying updates.
• Configure Active Directory Certificate Services to enable secure communication and authentication.

What you'll be able to do

• Configure IP addressing and related services on a Windows Server 2008 network.
• Configure name resolution services, such as DNS, on a Windows Server 2008 network.
• Configure network access policies and security settings on a Windows Server 2008 network.
• Configure file and print services on a Windows Server 2008 network.
• Monitor and manage a Windows Server 2008 network infrastructure, identifying and resolving issues.

What you'll be able to do

• Understand the requirements and specifications of control systems in various applications.
• Know how data is represented and processed within control systems.
• Understand the principles of control loop operation and its components.
• Design and implement functional control systems for specific purposes.

What you'll be able to do

• Know different modelling methodologies used in data analysis and design, including their strengths and weaknesses
• Understand the principles of logical data modelling, including entities, attributes, relationships, and normalisation
• Produce logical data models that accurately represent the structure and relationships of data
• Implement and test logical data models using appropriate database management systems and tools

What you'll be able to do

• Understand the features of relational databases
• Design, create and populate a relational database
• Test a relational database

What you'll be able to do

• Plan Microsoft Exchange Server 2007 upgrades and migrations, taking into account existing infrastructure and business requirements
• Plan for high availability implementation in Microsoft Exchange Server 2007, considering different availability options
• Plan the Exchange topology deployment, including server roles and site design
• Plan messaging security and compliance implementation, incorporating anti-spam, anti-virus, and data loss prevention measures
• Plan for messaging environment maintenance, including patching, backups, and disaster recovery

What you'll be able to do

• Design a database strategy that aligns with business requirements.
• Design database tables, considering data types, relationships, and normalisation.
• Design programming objects, such as stored procedures and functions, for data manipulation.
• Design a transaction and concurrency strategy to ensure data integrity.
• Design an XML strategy for data storage and exchange.
• Design queries for optimal performance, considering indexing and query optimisation techniques.
• Design a database for optimal performance, considering factors such as storage, memory, and network bandwidth.

What you'll be able to do

• Design and plan messaging services, considering factors such as user needs, security requirements, and scalability.
• Design and plan server high availability solutions to ensure continuous messaging service operation in the event of hardware or software failures.
• Design and plan coexistence and migration strategies for transitioning to Microsoft Exchange Server 2007 from previous versions or other messaging platforms.
• Define policies and security procedures to protect the messaging environment from threats and ensure compliance with relevant regulations.

What you'll be able to do

• Validate an application design against given specifications to ensure it meets the required functionality and performance criteria.
• Plan data management strategies for the application, considering data storage, retrieval, and security requirements.
• Plan a user interaction and presentation strategy to ensure a user-friendly and effective interface.
• Design security implementation measures to protect the application and its data from unauthorised access and cyber threats.
• Plan application deployment and maintenance procedures to ensure smooth installation, updates, and ongoing support.
• Design the application architecture, considering scalability, maintainability, and performance requirements.
• Design the application to ensure optimised performance, considering factors such as resource utilisation and response times.

What you'll be able to do

• Design a SQL Server Instance and a Database Solution to meet specific business requirements.
• Design a Database Server Security Solution to protect data and prevent unauthorised access.
• Design a Database Solution for High Availability to ensure continuous operation in the event of failures.
• Design a Backup and Recovery Solution to protect against data loss and enable quick restoration.
• Design a Monitoring Strategy to track performance and identify potential issues.
• Design a Strategy to Maintain and Manage Databases, including tasks such as indexing and defragmentation.
• Design a Strategy for Data Distribution to optimise performance and scalability.

What you'll be able to do

• Understand the significant impact of the gaming revolution on society, considering its cultural, economic, and social implications.
• Know the different types of computer game genres and platforms, including their characteristics and target audiences.
• Design and develop functional and engaging computer games, utilising appropriate software and programming techniques.
• Thoroughly test and document computer games, identifying and resolving bugs and ensuring user-friendliness.

What you'll be able to do

• Know the hardware and software resources required to work effectively with digital graphic images.
• Understand different types of graphic images and graphical file formats, and their respective uses.
• Use appropriate editing tools to edit and manipulate images to achieve desired effects.
• Create and modify graphic images to meet specific user requirements and project briefs.

What you'll be able to do

• Understand the fundamental theories underpinning digital graphics technology and their practical applications.
• Generate creative and innovative ideas for digital graphics suitable for use in an interactive media product.
• Create high-quality digital graphics for an interactive media product, adhering to recognised industry practices and standards.

What you'll be able to do

• Understand the key features and characteristics of event driven programming paradigms.
• Use the tools and techniques associated with an event driven programming language.
• Design event driven applications to meet specified requirements.
• Implement event driven applications using appropriate programming techniques.

What you'll be able to do

• Know the impact of Human Computer Interaction (HCI) on society, the economy, and culture.
• Understand the fundamental principles of effective interface design.
• Design and implement user interfaces that are functional and user-friendly.

What you'll be able to do

• Understand how organisational policies and procedures can affect IT troubleshooting and repair processes, including security protocols and data protection regulations.
• Use appropriate diagnostic tools and techniques to effectively troubleshoot IT problems, identifying the root cause of faults.
• Select and apply appropriate fault remedies to IT systems, ensuring minimal disruption to business operations and data integrity.

What you'll be able to do

• Understand the tools and techniques used for technical support, including remote access software, diagnostic tools and knowledge bases
• Understand how organisational policies and procedures influence technical support, including service level agreements, escalation processes and data protection regulations
• Gather information effectively to provide appropriate advice and guidance to users experiencing IT issues
• Communicate advice and guidance clearly and concisely to users, using appropriate language and communication methods

What you'll be able to do

• Understand the effect of developments in information technology on organisations, considering factors such as efficiency, productivity, and competitive advantage.
• Understand how organisations respond to information technology developments, including strategic planning, resource allocation, and organisational structure.
• Propose improvements to business systems using IT, justifying recommendations with reference to cost, benefits, and potential risks.

What you'll be able to do

• Understand how organisations use business information, including data collection, storage, analysis, and dissemination.
• Understand the issues related to use of information, including data security, privacy, accuracy, and accessibility.
• Know the features and functions of information systems, including hardware, software, data, people, and processes.
• Use IT tools to produce management information, including spreadsheets, databases, and reporting software.

What you'll be able to do

• Understand why software installations or upgrades are necessary in various contexts.
• Prepare effectively for a software installation or upgrade process.
• Install or upgrade software according to specified procedures.
• Understand the processes involved in completion of the installation/upgrade and handover to the user.

What you'll be able to do

• Understand the fundamental principles that underpin interactive media authoring.
• Devise a detailed plan for an interactive media product, taking into account user needs and technical constraints.
• Create a functional and engaging interactive media product, adhering to recognised industry best practice.

What you'll be able to do

• Understand the organisational issues related to computer system maintenance, including policies and procedures
• Plan computer system maintenance activities, including scheduling and resource allocation
• Perform routine housekeeping tasks on computer systems, such as disk cleanup and defragmentation
• Monitor computer systems performance using appropriate tools and techniques
• Improve systems performance by implementing optimisation strategies

What you'll be able to do

• Know about networking management tools and technologies
• Understand network management functions
• Carry out network management activities

What you'll be able to do

• Apply matrix methods to solve IT-related problems, including matrix algebra and transformations
• Apply sequences and series to model and analyse IT-related phenomena
• Apply probability to assess risk and uncertainty in IT systems
• Apply recursion to design and implement algorithms
• Apply number systems, including binary, decimal, and hexadecimal, to represent and manipulate data
• Interpret data presented in various formats, including tables, charts, and graphs

What you'll be able to do

• Understand how multimedia is used to meet business objectives
• Design multimedia products to meet a specific business need
• Develop multimedia products
• Present multimedia products
• Review multimedia products

What you'll be able to do

• Know the types of network attacks, such as malware, phishing, and denial-of-service attacks.
• Know the sources of network attacks, such as internal and external threats.
• Know about security related hardware, such as firewalls and intrusion detection systems.
• Know about security related software, such as antivirus software and encryption tools.
• Understand organisational aspects of network security, including security policies and procedures.
• Apply system security measures, such as access controls and data encryption.

What you'll be able to do

• Understand the core features and principles of object-oriented programming (OOP), including encapsulation, inheritance, and polymorphism
• Use the tools and techniques of an object-oriented programming language to develop software applications
• Design object-oriented applications, considering modularity, reusability, and maintainability
• Implement object-oriented applications, writing clean, efficient, and well-documented code

What you'll be able to do

• Understand the context of database systems and the importance of effective data design
• Design an entity relationship diagram (ERD) to model data requirements
• Create a normalised data structure to ensure data integrity and efficiency

What you'll be able to do

• Understand the purpose and application of various SQL functions within database management systems.
• Construct Data Manipulation Language (DML) statements to manage data within a database.
• Construct Data Definition Language (DDL) statements to define and modify the structure of a database.
• Construct data views to present data in a specific format or for specific users.
• Manage database integrity through the implementation of constraints and validation rules.

What you'll be able to do

• Understand PL/SQL principles, including syntax, data types, and control structures
• Construct PL/SQL code, including procedures, functions, and triggers
• Construct PL/SQL structures, including cursors, exceptions, and packages

What you'll be able to do

• Understand the potential threats to IT systems, including malware, phishing, social engineering, and denial-of-service attacks, and their potential impact on organisational operations.
• Know how organisations can implement security measures to keep systems and data secure, including firewalls, intrusion detection systems, access controls, and encryption.
• Understand the organisational issues affecting the security of IT systems, including security policies, user training, and incident response planning.

What you'll be able to do

• Understand the features of procedural programming
• Use the tools and techniques of a procedural language
• Design procedural applications
• Implement procedural applications

What you'll be able to do

• Understand how projects are managed.
• Plan projects using IT.
• Follow project plans.
• Review the project management process.

What you'll be able to do

• Know the key features and characteristics of different programming languages, including their syntax, data types, control structures, and programming paradigms.
• Understand the fundamental principles of software design, including modularity, abstraction, encapsulation, and information hiding.
• Use appropriate tools and techniques, such as UML diagrams and flowcharts, to demonstrate and communicate software designs effectively.

What you'll be able to do

• Understand how spreadsheet software can be effectively utilised to solve complex problems across various domains
• Develop complex spreadsheet models incorporating advanced formulas, functions, and data validation techniques
• Automate and customise spreadsheet models using macros and other programming tools to enhance efficiency
• Thoroughly test and document spreadsheet models to ensure accuracy, reliability, and maintainability

What you'll be able to do

• Understand the aims and objectives of different types of organisation
• Know the business activities of organisations
• Know the impact of external factors on organisations

What you'll be able to do

• Understand the principles of systems analysis and design methodologies
• Carry out a structured analysis of business systems requirements, including data gathering and process modelling
• Design business systems solutions that meet identified requirements, considering factors such as usability and security

What you'll be able to do

• Understand virtualisation principles
• Manage complex virtualised environments
• Deploy vSphere solutions
• Administer vSphere enterprise components

What you'll be able to do

• Understand the fundamental principles of virtualisation technology
• Understand the various components of a data centre environment
• Design a virtualisation environment that meets specified requirements
• Implement a virtualisation design according to best practises

What you'll be able to do

• Understand the various uses and underlying principles of web animation.
• Devise effective web animations based on given requirements.
• Create web animations, adhering to recognised industry best practice.

What you'll be able to do

• Understand the underlying principles of web server scripting, including server-side processing, dynamic content generation, and database interaction.
• Use web server scripting languages, such as PHP or Python, to create dynamic web pages and applications.
• Understand the key issues affecting web server scripting, including security vulnerabilities, performance optimisation, and scalability.

What you'll be able to do

• Understand the fundamental concepts of web architecture and its key components
• Understand the various factors that can influence the overall performance of a website
• Design effective and user-friendly websites, considering accessibility and usability
• Create functional and visually appealing websites using appropriate technologies and techniques

What you'll be able to do

• Install, upgrade, and migrate to Windows 7, following best practises and addressing compatibility issues
• Deploy Windows 7 using various methods, such as image-based deployment and automated installation
• Configure hardware and applications in Windows 7, ensuring optimal performance and compatibility
• Configure network connectivity in Windows 7, including TCP/IP settings, wireless networks, and VPN connections
• Configure access to resources in Windows 7, including file sharing, printer sharing, and user permissions
• Configure mobile computing in Windows 7, including power management, synchronisation, and security settings
• Monitor and maintain systems that run Windows 7, including performance monitoring, troubleshooting, and security updates

What you'll be able to do

• Understand how to plan and manage a client life cycle strategy within an enterprise environment
• Understand how to design a standard image for Windows 7 deployment
• Understand how to design client configurations for Windows 7, considering user needs and security requirements
• Understand how to design a Windows 7 client deployment strategy, including methods and tools
• Understand how to design application packages for deployment within a Windows 7 environment

What you'll be able to do

• Identify the cause of desktop application issues
• Resolve desktop application issues
• Identify the cause of networking issues
• Resolve networking issues
• Manage systems that run Windows 7 Client
• Maintain systems that run Windows 7 Client
• Support mobile users

What you'll be able to do

• Know the technologies required for an e-commerce system, including hardware, software and network infrastructure
• Understand the impact of e-commerce on organisations, considering factors such as business models, marketing strategies and operational efficiency
• Understand the effects of e-commerce on society, including its influence on consumer behaviour, employment patterns and social interactions
• Plan e-commerce strategies, taking into account target markets, competitive landscapes and resource constraints