Future (Awards and Qualifications) Ltd · RQF Level 2
FAQ Level 2 Diploma in Aviation Operations on the Ground
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Guided learning312 hours
- Units in this qualification39
Awarded by Future (Awards and Qualifications) Ltd · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Future (Awards and Qualifications) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out airside maintenance operationsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare for airside maintenance operations
- Prepare for airside maintenance operations
- Carry out airside maintenance operations
- Carry out airside maintenance operations
Carry out effective communications and information transfer in an aviation environmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Carry out effective aviation communications
- Receive, record and follow guidelines for communications
- Carry out effective communications and information transfer
Carry out pre and post aircraft de-icing checksReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to carry out a de-icing check to identify the need for ground de-icing or confirm all critical surfaces are free from contamination
- Prepare to carry out a de-icing check to identify the need for ground de-icing or confirm all critical surfaces are free from contamination
- Carry out a de-icing check to confirm the need for ground de-icing and, post de-icing to confirm all critical surfaces are free from contamination
- Carry out a de-icing check to confirm the need for ground de-icing and, post de-icing to confirm all critical surfaces are f
Check in aviation passengers and baggageReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Check in aviation passengers
- Check in aviation passengers
- Receive and process passenger baggage
- Receive and process passenger baggage
Communicate with an aircraft operating crew using a headsetReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to use a headset
- Prepare to use a headset
- Operate a headset in an airport environment
- Operate a headset in an airport environment
Contribute to the maintenance of aviation health, safety and securityReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Follow healthy and safe working practices
- Follow healthy and safe working practices
- Follow emergency procedures
- Follow emergency procedures
- Contribute to the maintenance of security within own area of responsibility
- Contribute to the maintenance of security within own area of responsibility
Contribute to wildlife control on an airfieldReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain an environment which is unattractive to birds and other wildlife which may be hazardous to aircraft
- Maintain an environment which is unattractive to birds and other wildlife which may be hazardous to aircraft
- Disperse birds and other wildlife in the vicinity of the airfield
- Disperse birds and other wildlife in the vicinity of the airfield
De-ice aircraft on the groundReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to spray aircraft surfaces with de-icing fluid
- Prepare to spray aircraft surfaces with de-icing fluid
- Apply de-icing fluid to aircraft on the ground
- Apply de-icing fluid to aircraft on the ground
Deal Effectively with Difficult PassengersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Assess situations and decide on action needed
- Assess situations and decide on action needed
- Deal with difficult passengers
- Deal with difficult passengers
Dispatch aircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Complete the departure preparation for the dispatch of an aircraft
- Complete the departure preparation for the dispatch of an aircraft
- Complete the dispatch of an aircraft and complete all paperwork
- Complete the dispatch of an aircraft and complete all paperwork
Ensure the safe movement and operation of aircraft, vehicles and personnel on the apronReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Ensure vehicles and personnel operating airside comply with airport safety requirements
- Understand how to ensure vehicles and personnel operating airside comply with airport safety requirements
Escort AircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to escort aircraft
- Escort aircraft
- Prepare to escort and escort aircraft
Field test aircraft de-icing fluidsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Perform field tests on aircraft de-icing fluids and record results
- Perform field tests on aircraft de-icing fluids and record results
Give customers a positive impression of yourself and your organisation.Real unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Handle reports of lost or damaged baggageReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Deal with passengers who report that their baggage has not appeared following a flight
- Deal with passengers who report that their baggage has not appeared following a flight
- Deal with passengers who report theft from, or damage to, their baggage
- Deal with passengers who report theft from, or damage to, their baggage
Identify and resolve aviation problemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Identify aviation problems and propose options to resolve them
- Identify aviation problems and propose options to resolve them
- Implement the solution to aviation problems and check that the problems have been resolved
- Implement the solution to aviation problems and check that the problems have been resolved
Inspect airside pavement surfaces and systemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Inspect pavement surfaces
- Inspect pavement surfaces
- Inspect airside systems
- Inspect airside systems
Inspect and maintain ground power unitsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Inspect ground power units
- Inspect ground power units
- Maintain ground power units
- Maintain ground power units
Load and unload aircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare for the transfer of loads to and from aircraft
- Prepare for the transfer of loads to and from aircraft
- Transfer loads to and from aircraft
- Transfer loads to and from aircraft
Maintain a hazard free airside environmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Minimise risks from airside hazards
- Minimise risks from airside hazards
- Take action in the event of an airside emergency
- Take action in the event of an airside emergency
Maintain effective working practices in the aviation industryReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and create opportunities for effective working practices
- Understand how to prepare and create opportunities for effective working practices
- Create and maintain effective working relationships
- Understand how to create and maintain effective working relationships
- Improve their work
- Understand how to improve their work
Maintain flight control operations and operating conditionsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain flight control operations and operating conditions
- Understand how to maintain flight control operations and operating conditions
- Devise and implement contingency plans to maintain flight operations
- Understand how to devise and implement contingency plans to maintain flight operations
Maintain the comfort of passengers using the executive loungeReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain access to the executive lounge
- Maintain access to the executive lounge
- Maintain high customer service standards in the executive lounge
- Maintain high customer service standards in the executive lounge
Marshal Aircraft _Fixed and Rotary_Real unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to marshal aircraft
- Prepare to marshal aircraft
- Marshal aircraft (Fixed and Rotary)
- Marshal aircraft (Fixed and Rotary)
Operate a vehicle airsideReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare a vehicle for airside use
- Prepare a vehicle for airside use
- Manoeuvre a vehicle airside
- Manoeuvre a vehicle airside
- Maintain procedures and practices which contribute to the safety of airside traffic and apron operations
- Maintain procedures and practices which contribute to the safety of airside traffic and apron operations
- Comply with airside accident, hazard and emergency procedures
- Comply with airside accident, hazard and emergency procedures
Operate aeronautical ground lighting systemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Inspect aeronautical ground lighting systems
- Inspect aeronautical ground lighting systems
- Operate aeronautical ground lighting systems
- Operate aeronautical ground lighting systems
Operate an IT System in the Aviation IndustryReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Use an IT System
- Use an IT System
Operate specialist equipment in an airport environmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Select and check specialist equipment prior to use
- Select and check specialist equipment prior to use
- Use specialist equipment safely
- Use specialist equipment safely
- Shut down and secure equipment
- Shut down and secure equipment
Plan the loading of aircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Plan loading the aircraft
- Understand how to plan loading the aircraft
- Plan the load and complete relevant documents
- Understand how to plan the load and complete relevant documents
Plan the loading of helicoptersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Specify loads for helicopter and flights
- Specify loads for helicopter and flights
- Specify helicopter loading procedures for flights
- Specify helicopter loading procedures for flights
- Monitor and approve helicopter loads and loading for flights
- Monitor and approve helicopter loads and loading for flights
Prepare loads for and receive loads from aircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare loads for transportation to aircraft
- Prepare loads for transportation to aircraft
- Receive loads from aircraft
- Receive loads from aircraft
Provide Ticket Desk ServicesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Provide correct travel booking information
- Provide correct travel booking information
- Process travel requirements and other services
- Process travel requirements and other services
Pushback AircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to pushback aircraft
- Pushback aircraft
- Prepare to and pushback aircraft
Receive, call and escort passengers to and from aircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Receive and call passengers for their flight
- Receive and call passengers for their flight
- Escort passengers to and from the aircraft
- Escort passengers to and from the aircraft
Recognise airside hazards and minimise risksReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how to recognise airside hazards and associated risks
- Understand how to work safely on the ramp area ensuring their own safety and that of others
Respond to Fire and Rescue Incidents at an airportReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain operational readiness
- Maintain operational readiness
- Save and preserve endangered life at aircraft incidents
- Save and preserve endangered life at aircraft incidents
- Control and extinguish fire at aircraft incidents
- Control and extinguish fire at aircraft incidents
- Test and maintain operational equipment and resources
- Test and maintain operational equipment and resources
- Respond to fire and rescue incidents at an airport
Support aviation operations on the groundReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Collect and collate relevant aviation information
- Collect and collate relevant aviation information
- Communicate relevant aviation information
- Communicate relevant aviation information
- Respond to aviation emergencies
- Respond to aviation emergencies
Tow aircraftReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to tow an aircraft
- Tow aircraft
- Prepare to and tow aircraft
Use Radio Telephony when driving on the manoeuvring areaReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Check radio equipment prior to use
- Check radio equipment prior to use
- Use radio telephony in aviation
- Use radio telephony in aviation
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Airline Management and Legislation
- Carry Out Routine Checks within the Aviation Environment
- Carry out a Technical Assessment of the Aviation Security Equipment
- Carry out airside maintenance operations
- Carry out pre and post aircraft de-icing checks
- Carry out start and end of working procedures
- Carrying out aircraft handling operations
- Check in aviation passengers and baggage
Where this can lead
Director of Ground Operations
This role is a springboard to the very top echelons of aviation leadership. It demands resilience, strategic foresight, and an unwavering commitment to safety and excellence. If you're ready to take on one of the most challenging and rewarding roles in operations, we want to hear from you.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for FAQ Level 2 Diploma in Aviation Operations on the Ground
39 units in this credential, in the order it lists them, awarded by Future (Awards and Qualifications) Ltd.
- Carry out airside maintenance operations
- Carry out effective communications and information transfer in an aviation environment
- Carry out pre and post aircraft de-icing checks
- Check in aviation passengers and baggage
- Communicate with an aircraft operating crew using a headset
- Contribute to the maintenance of aviation health, safety and security
and 33 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.