BIIAB · RQF Level 2
BIIAB Level 2 Certificate In ICT Systems and Principles for Practitioners
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits24
- Guided learning150 hours
- Units in this qualification35
Awarded by BIIAB · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
This Level 2 Certificate is an occupational qualification in ICT systems and principles for practitioners. The content includes customer care, hardware installation, data representation, service delivery, and telecommunications principles. It is designed for individuals working, or intending to work, in the digital technology sector.
These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advanced data representation and manipulation for ITReal unit · BIIAB
What you'll be able to do
- Apply matrix methods to solve IT-related problems
- Apply series, probability, and recursions in IT contexts
- Apply graph theory to model and analyse IT systems
Asset managementReal unit · BIIAB
What you'll be able to do
- Understand asset management activities in an IT environment
- Understand configuration management activities in an IT environment
- Carry out identified IT/technology asset management activities
- Carry out identified IT/technology configuration management activities
- Document IT/technology assets
- Document configuration management activities
- Monitor IT/technology assets
- Monitor configuration management activities
Asset managementReal unit · BIIAB
What you'll be able to do
- Evaluate asset management activities in an IT environment
- Evaluate configuration management activities in an IT environment
- Carry out asset management activities for an identified task
- Carry out configuration management activities for an identified task
- Document IT/technology assets
- Document configuration management activities
- Monitor IT/technology assets
- Monitor configuration management activities
Computer forensicsReal unit · BIIAB
What you'll be able to do
- Understand the structure and function of computer storage systems, including hard drives, solid-state drives, and memory
- Understand the architecture and operation of software systems, including operating systems, applications, and file systems
- Know the methods used to secure computer systems, including access controls, encryption, and intrusion detection systems
- Understand the statutory and regulatory requirements of computer forensic investigation, including data protection laws, evidence handling procedures, and legal admissibility
- Know the software tools required to carry out a computer forensic investigation, including disk imaging tools, data recovery tools, and analysis tools
Computer forensicsReal unit · BIIAB
What you'll be able to do
- Know the fundamental principles of digital storage devices, including their structure and operation.
- Know the physical and logical topologies relevant to computer networks, including common network systems.
- Understand how to use appropriate software tools to investigate digital storage devices and retrieve information.
- Carry out imaging of a storage device using appropriate tools and techniques, ensuring data integrity.
Customer careReal unit · BIIAB
What you'll be able to do
- Analyse different customer types and their specific requirements, in order to provide appropriate support and solutions.
- Effectively manage customer expectations, ensuring clear communication and realistic service delivery promises.
- Research the varying workplace cultures that exist, and understand how these cultures can impact customer interactions.
- Apply appropriate communication techniques to effectively interact with customers in a professional and courteous manner.
Customer careReal unit · BIIAB
What you'll be able to do
- Identify different types of customers and their specific requirements
- Understand the appropriate conduct for a professional workplace environment
- Apply different types of communication methods to interact effectively with customers
Data Representation and Manipulation for ITReal unit · BIIAB
What you'll be able to do
- Manipulate real numbers
- Manipulate integers
- Use co-ordinate systems
- Use vectors
- Use linear transformations
- Use simple functions
- Use basic algebraic operations
- Apply Boolean algebra to problem situations
Fibre Telecommunications TechniquesReal unit · BIIAB
What you'll be able to do
- Understand the properties of components included in typical fibre telecommunications networks
- Understand the structures of components included in typical fibre telecommunications networks
- Understand the components included in typical fibre telecommunications networks
- Understand safe working practices when working with optical fibre networks
- Know the quality standards when working on the optical fibre network
- Know the documentation requirements when working on the optical fibre network
- Prepare optical fibre components in exchanges and customer premises
- Install optical fibre components in exchanges and customer premises
- Build an external fibre network
- Construct a fibre closure
- Re-enter a fibre closure
Hardware installationReal unit · BIIAB
What you'll be able to do
- Know the hardware components and functionality of an ICT system, including their specifications and compatibility requirements.
- Plan the installation of an ICT system, taking into account factors such as site survey, resource allocation, and safety considerations.
- Carry out the planned installation of hardware components, following manufacturer's instructions and adhering to safety regulations.
Hardware installationReal unit · BIIAB
What you'll be able to do
- Understand the hardware components of an ICT system, including processors, memory, storage devices, and peripherals, and their functionality.
- Develop a plan for the installation of hardware components, considering compatibility, power requirements, and environmental factors.
- Justify the plan of the installation, considering cost, performance, and reliability.
- Carry out the installation of hardware components according to the plan, following safety procedures and manufacturer guidelines.
- Evaluate the installation of hardware, verifying functionality and performance, and identifying any issues.
IT Fault Diagnosis and RemedyReal unit · BIIAB
What you'll be able to do
- Understand the procedures used in the IT diagnostics process
- Identify the cause of common IT faults
- Apply suitable remedies to identified IT faults
Information managementReal unit · BIIAB
What you'll be able to do
- Understand the fundamental principles that underpin the effective management of information within an IT environment
- Understand how to provide support for the management of information within an IT environment
- Apply the core principles of information management to specific tasks within an IT environment
- Apply the principles of information management in an IT environment
- Carry out their role in information management area, adhering to organisational policies and procedures
Information managementReal unit · BIIAB
What you'll be able to do
- Understand the fundamental principles that underpin the effective management of information within an IT environment
- Understand how to provide support for the management of information within an IT environment
- Apply the core principles of information management to specific tasks within an IT environment
- Apply the principles of information management in the IT environment to identified tasks
- Understand individual responsibility for the security, accuracy, and accessibility of information assets within an organisation
Maintaining equipment and IT systemsReal unit · BIIAB
What you'll be able to do
- Understand routine preventative maintenance procedures for equipment components and sub-assemblies
- Understand routine remedial maintenance procedures for equipment components and sub-assemblies
- Understand health and safety procedures when carrying out routine maintenance
- Understand health and safety procedures when carrying out remedial maintenance
- Diagnose component faults for identified tasks
- Locate component faults for identified tasks
- Repair component faults for identified tasks
Maintaining equipment and IT systemsReal unit · BIIAB
What you'll be able to do
- Perform routine preventative maintenance procedures for equipment components and sub-assemblies, following manufacturer guidelines.
- Perform routine remedial maintenance procedures for equipment components and sub-assemblies, following manufacturer guidelines.
- Comply with relevant health and safety procedures when carrying out routine and remedial maintenance tasks.
- Diagnose, locate and repair component faults for identified tasks, using appropriate tools and techniques.
Networking principlesReal unit · BIIAB
What you'll be able to do
- Understand the characteristics of physical and logical network topologies, including bus, star, ring, and mesh topologies, and their associated advantages and disadvantages.
- Understand the functions and layers of the Open System Interconnection (OSI) model and their roles in network communication.
- Understand the components and protocols of the Internet Protocol Suite (TCP/IP), including IP addressing, routing, and transport protocols.
Networking principlesReal unit · BIIAB
What you'll be able to do
- Know the OSI model and the TCP/IP suite
- Know different network topologies and transmission systems
- Know the advantages and disadvantages of different types of network
- Know media access control methods used in local area networks
Organisation and planning of workloadReal unit · BIIAB
What you'll be able to do
- Plan and manage workload effectively to meet deadlines and objectives
- Improve performance through effective time management and prioritisation techniques
- Identify relevant Legislation and Regulations that affect your role and responsibilities
Principles of ICT system and data securityReal unit · BIIAB
What you'll be able to do
- Know the common types of threat to ICT systems and data
- Protect ICT systems and data from threats
- Be aware of the applications of cryptography to ICT systems and data
Principles of ICT system and data securityReal unit · BIIAB
What you'll be able to do
- Understand the common types of threat that can affect ICT systems and data, including malware, phishing, and social engineering
- Understand how to protect ICT systems from threats through the implementation of security measures such as firewalls, antivirus software, and access controls
- Understand the applications of cryptography to ICT systems and data, including encryption, digital signatures, and hashing
Project Planning using ITReal unit · BIIAB
What you'll be able to do
- Prepare for a project
- Produce a project plan
- Follow a project plan to implement a project
- Be able review a project to ensure it meets its goals
Service deliveryReal unit · BIIAB
What you'll be able to do
- Understand the operational activities involved in managing service events
- Understand how to prepare for designated service operations activities under supervision, following established procedures
- Monitor the progress and completion of designated service operational activities, reporting any issues promptly
- Understand organisational standards and procedures for service operations, ensuring compliance with professional, ethical, and legal standards
Service deliveryReal unit · BIIAB
What you'll be able to do
- Understand the operational procedures for service events, including incident management, problem management, and change management.
- Identify relevant stakeholders for service events, including internal teams, external suppliers, and end-users.
- Plan service operation activities, considering resource allocation, scheduling, and communication.
- Implement service operation activities according to the service operation plan, ensuring minimal disruption.
- Maintain the service operation plan for the service operational activities, updating it based on changing requirements and feedback.
- Support future decisions for service operations from the analysis of historical information, identifying trends and areas for improvement.
Software design fundamentalsReal unit · BIIAB
What you'll be able to do
- Understand the fundamental principles of software design, including modularity, abstraction, and information hiding.
- Apply various techniques of software design, including structured programming, object-oriented programming, and design patterns.
Software testingReal unit · BIIAB
What you'll be able to do
- Know about different testing strategies and techniques used in software development
- Contribute to a test process for a software solution, following established procedures and guidelines
Software testingReal unit · BIIAB
What you'll be able to do
- Understand testing strategies
- Understand testing techniques
- Manage a test process for a software solution
Supplier managementReal unit · BIIAB
What you'll be able to do
- Identify the existing products for an organisation
- Identify the existing suppliers for an organisation
- Understand how to develop agreements with partners and suppliers
- Understand how to maintain agreements with partners and suppliers
- Understand how to develop relationships with partners and suppliers
- Understand how to maintain relationships with partners and suppliers
- Understand the need to comply with organisation requirements
- Understand the need to comply with regulatory requirements
- Monitor preferred IT/Technology supplier performance
- Review preferred IT/Technology supplier performance
Supplier managementReal unit · BIIAB
What you'll be able to do
- Know how existing procedures and techniques are applied in IT/technology supplier management activities
- Understand how to develop and maintain agreements with IT/Technology partners and suppliers
- Understand how to develop and maintain relationships with IT/Technology partners and suppliers
- Understand the need to comply with organisational IT/technology requirements
- Understand the need to comply with regulatory IT/technology requirements
- Monitor preferred IT/Technology partner performance
- Review preferred IT/Technology partner performance
- Monitor preferred IT/Technology supplier performance
- Review preferred IT/Technology supplier performance
Systems ArchitectureReal unit · BIIAB
What you'll be able to do
- Know the different methods of representing information within a computer system, including binary, hexadecimal, and ASCII.
- Use an operating environment, including file management, process management, and user interface interaction.
- Be aware of the communication processes involved in distributed operating systems and computer networks, including client-server communication and peer-to-peer communication.
Systems ArchitectureReal unit · BIIAB
What you'll be able to do
- Understand the representation of information within a computer and the way it is processed
- Make effective use of the operating environment of current computer systems
- Know the communication process in distributed operating systems and computer networks
- Know distributed applications and transaction processing in mainframe systems
Telecommunications principlesReal unit · BIIAB
What you'll be able to do
- Understand the fundamental principles of alternating current (AC) circuits, including voltage, current, and impedance.
- Understand the effects of line impairments, such as attenuation, noise, and distortion, on a transmitted signal.
- Apply knowledge of the characteristics of transmission lines, including impedance matching and signal reflection.
- Understand the principles of transmitting digital signals over various transmission media, such as copper cables, fibre optic cables, and wireless channels.
- Understand the process of modulating an analogue carrier frequency using digital signals, including amplitude shift keying (ASK), frequency shift keying (FSK), and phase shift keying (PSK).
- Apply the process of multiplexing digital and analogue signals over transmission media, including time-division multiplexing (TDM) and frequency-division multiplexing (FDM).
Telecommunications principlesReal unit · BIIAB
What you'll be able to do
- Understand the electromagnetic spectrum and its application to telecommunications systems
- Know the relationship between telecommunication circuits and transmission lines and their effect on a digital signal's integrity
- Know how binary information is transmitted as a digital signal within telecommunications systems
- Understand the process of converting an analogue signal into a digital signal for telecommunications purposes
- Demonstrate an understanding of signal multiplexing techniques used in telecommunications
Web FundamentalsReal unit · BIIAB
What you'll be able to do
- Know web architecture and components
- Know about the technologies used to build and operate websites
- Implement specified components of a website
Web developmentReal unit · BIIAB
What you'll be able to do
- Understand web architecture and the various components that make up a website
- Understand the different technologies that can be used to build and operate a website, considering their advantages and disadvantages
- Develop a detailed web-site specification, outlining its functionality and design
- Implement elements of a web-site, using appropriate technologies and coding practices
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse and interpret the results of software testing activities
- Carry out DevOps digital delivery activities
- Interpret Digital Information
- Lead the Delivery of the Network Infrastructure Services Support Capability and Strategy
- Manage Digital Operations Delivery
- Manage Digital Service Delivery Operations
- Manage software testing activities
- Manage the operation of an IT service desk
Where this can lead
Service Delivery Specialist
Your journey starts here, but where it goes is really up to you. We're committed to providing the opportunities and support for you to build a truly rewarding career, whether that's leading teams, becoming a deep technical expert, or shaping the future of our operations.
See the whole journey →Showing 6 roles, drawn from 39 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit develops learners' ability to apply advanced mathematical methods such as matrix operations, series, probability, recursions, and graph theory to solve complex IT problems. Learners will interpret mathematical results within IT contexts.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for BIIAB Level 2 Certificate In ICT Systems and Principles for Practitioners
22 units in this credential, in the order it lists them, awarded by BIIAB.
- Advanced data representation and manipulation for IT
- Asset management
- Computer forensics
- Customer care
- Data Representation and Manipulation for IT
- Fibre Telecommunications Techniques
and 16 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.