BIIAB · RQF Level 2

BIIAB Level 2 Diploma In Professional Competence for IT and Telecoms Professionals (PROCOM)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

LevelRQF Level 2
Total credits48
Guided learning195 hours
Units in this qualification89

Awarded by BIIAB · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

Aimed at IT and telecoms professionals, this Level 2 diploma develops professional competence. The qualification covers testing ICT systems, installing Wi-Fi networks, and software upgrades. Learners will also develop customer care skills specific to the ICT sector.

These are the units BIIAB registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Computer Games DevelopmentReal unit · BIIAB

This unit provides knowledge of computer game components, industry roles, and game specification development. You'll apply practical skills to implement components of a computer game.

What you'll be able to do

Know the different components of computer games, including graphics, audio, artificial intelligence, and user interface.
Know the structure and organisation of the computer games industry, including different roles, companies, and market trends.
Develop a computer game specification, including defining the game's objectives, target audience, and features.
Implement a component of a computer game, such as a character, level, or gameplay mechanic.

Computer Games DevelopmentReal unit · BIIAB

You'll gain an understanding of computer game architecture, components, and the industry context. They will evaluate existing games, develop game specifications, and implement elements of a computer game using relevant tools and techniques.

What you'll be able to do

Understand computer game architecture and components.
Understand the computer games industry.
Evaluate existing computer games.
Develop a computer game specification.
Implement elements of a computer game.

Creating a procedural computer programReal unit · BIIAB

It teaches you to implement procedural programming techniques to develop software solutions. You'll refine and test procedural programmes, applying coding standards and using variables, data types, and control structures appropriately.

What you'll be able to do

Implement software solutions using procedural programming techniques
Refine a procedural programme to improve its overall quality, including factors such as efficiency and readability
Test the operation of a procedural programme to ensure it functions correctly and meets specified requirements

Creating a procedural computer programReal unit · BIIAB

You'll learn to implement, refine, test, and document procedural computer programs. The unit covers procedural programming techniques, modular code creation, effective use of data types, and input/output operations.

What you'll be able to do

Implement a software design by using procedural programming techniques and principles
Refine a procedural program to improve its overall quality, efficiency, and maintainability
Test the operation of a procedural program to ensure it functions correctly and meets specified requirements
Document a computer program, including its design, functionality, and usage, to facilitate understanding and maintenance

Creating an event driven computer programReal unit · BIIAB

This unit covers the implementation of event-driven programming designs, including event handlers, data structures, and modular programming. You'll refine, test, and document event-driven programs to improve quality and ensure operational stability.

What you'll be able to do

Implement a software design using event driven programming.
Refine an event driven program to improve quality.
Test the operation of an event driven program.
Document an event driven program.

Creating an event driven computer programReal unit · BIIAB

You'll implement event-driven programming techniques to create interactive applications. The unit includes refining and testing programs to improve performance and usability, and understanding event-driven programming principles.

What you'll be able to do

Implement software using event driven programming techniques to create interactive applications
Refine an event driven program to improve quality, addressing issues such as performance and usability
Test the operation of an event driven program to ensure it functions correctly and meets requirements
Document the event driven program to facilitate maintenance and future development

Creating an object oriented computer programReal unit · BIIAB

It teaches you to develop, refine, and test object oriented computer programs. You'll apply principles such as classes, inheritance, polymorphism, encapsulation, and design patterns to create reusable and secure code.

What you'll be able to do

Implement software using object oriented programming principles and best practises
Refine an object oriented program to improve its quality, performance, and adherence to design principles
Test the operation of an object oriented driven program to verify its functionality and reliability

Creating an object oriented computer programReal unit · BIIAB

This unit equips learners with skills to implement and refine object oriented computer programs. You'll apply programming principles, improve program quality, conduct thorough testing, and document the program comprehensively.

What you'll be able to do

Implement a software design using object oriented programming principles and techniques.
Refine an object oriented program to improve quality, addressing issues such as performance, maintainability, and usability.
Test the operation of an object oriented driven program thoroughly to ensure it meets specified requirements.
Document an object oriented driven program comprehensively, including its design, functionality, and usage.

Customer Apparatus and Line InstallationReal unit · BIIAB

This unit equips learners with the skills to install customer apparatus and lines to industry standards. You'll safely run cables and dropwires, fit telephone sockets, cross-connect circuits, and adhere to relevant safety regulations and manual handling techniques.

What you'll be able to do

Run cables into the 'End User' premises and fit main and extension telephone sockets to industry standards.
Run dropwires in the BT overhead network, adhering to safety regulations.
Cross connect circuits in primary and secondary cross connection points accurately.
Work safely on wooden poles, steps and ladders, using appropriate safety equipment.
Carry out manual handling using the kinetic method to minimise the risk of injury.

Customer Care in ICTReal unit · BIIAB

You'll gain knowledge of establishing positive customer relationships and understanding customer needs in an ICT context. The unit develops skills in demonstrating empathy and professional communication to provide effective customer care.

What you'll be able to do

Provide customer care by establishing customer relationships, understanding customer needs and expectations.
Provide customer care by establishing customer relationships, demonstrating empathy and professionalism.

Customer Care in ICTReal unit · BIIAB

This unit provides learners with knowledge and skills to deliver effective ICT customer care. You'll develop customer relationships, apply communication techniques, and contribute to improving service delivery within an ICT environment.

What you'll be able to do

Understand how to provide ICT customer care by developing customer relationships.
Provide ICT customer care by developing customer relationships.
Contribute to improving the delivery of service.

Customer Care in ICTReal unit · BIIAB

This unit covers the provision of customer care within a familiar ICT context. You'll understand the importance of customer care, identify customer needs and expectations, and demonstrate effective communication skills to meet those needs.

What you'll be able to do

Provide customer care in a familiar context, including understanding customer needs and expectations
Provide customer care in a familiar context, demonstrating effective communication and problem-solving skills

Data ModellingReal unit · BIIAB

You'll understand logical data modelling concepts and techniques to create and refine data models. The unit covers identifying data requirements, defining entities, attributes, relationships, and improving model accuracy and completeness.

What you'll be able to do

Understand the fundamental concepts of logical data modelling, including entities, attributes, and relationships
Use appropriate data modelling techniques to create logical data models that accurately represent data requirements
Use data modelling techniques to refine existing logical data models, improving their accuracy, completeness, and efficiency

Data modellingReal unit · BIIAB

This unit introduces learners to the fundamental concepts of logical data modelling, including entities, attributes, and relationships. You'll learn to create simple logical data models using appropriate notation and techniques.

What you'll be able to do

Know the basic concepts of logical data modelling, including entities, attributes, and relationships
Use simple data modelling techniques to create logical data models that represent data requirements

Data structures and algorithmsReal unit · BIIAB

This unit provides learners with an understanding of various data structures and associated algorithms, including their structure, operation, and application. You'll be able to select suitable data structures and algorithms for specific problems and describe them using pseudocode.

What you'll be able to do

Understand the structure and uses of various data structures and their associated algorithms, including arrays, linked lists, trees, and graphs.
Understand the operation of established algorithms, including sorting, searching, and traversal algorithms.
Select appropriate data structures and associated algorithms for specified problems, considering efficiency and scalability.
Describe the data structures and associated algorithms in a non-executable program specification language, using pseudocode or similar notation.
Implement data structures and algorithms in an executable programming language, ensuring correctness and performance.
Understand how strings are structured and processed, including string manipulation and pattern matching.

Database SoftwareReal unit · BIIAB

You'll learn to create, modify, and organise non-relational database tables. They will enter and edit structured information, run queries, and produce reports using database software tools.

What you'll be able to do

Create non-relational database tables.
Modify non-relational database tables.
Enter structured information into a database.
Edit structured information in a database.
Organise structured information in a database.
Use database software tools to run queries.
Use database software tools to produce reports.

Database SoftwareReal unit · BIIAB

You'll recognise the purpose and structure of databases and develop skills to store, retrieve, and manipulate data. The unit covers basic database components such as tables, fields, and records, and their functionality.

What you'll be able to do

Recognise how to use a database, including understanding its purpose, structure, and functionality
Use a database to store, retrieve, and manipulate data effectively

Database SoftwareReal unit · BIIAB

You'll learn to plan, create, and modify relational database tables using database software. The unit covers entering and organising structured information, running data queries, and producing reports to meet specified requirements.

What you'll be able to do

Plan relational database tables to meet specified requirements.
Create relational database tables to meet specified requirements.
Modify relational database tables to meet specified requirements.
Enter structured information into a database.
Edit structured information in a database.
Organise structured information in a database.
Use database software tools to create data queries.
Use database software tools to edit data queries.
Use database software tools to run data queries.
Use database software tools to produce reports.

Designing and developing a Web siteReal unit · BIIAB

You'll learn to design, develop, and test websites using (X)HTML and CSS based on loosely-defined requirements. The unit covers web standards, multimedia integration, accessibility features, and the use of internet technologies to create functional websites.

What you'll be able to do

Design a Web site to address loosely-defined requirements, considering user needs, accessibility, and functionality.
Use web development tools to build (X)HTML- and CSS-based websites to address well-defined specifications, ensuring code quality and maintainability.
Understand the technology and tools needed to use multimedia in the context of a website, including image optimisation, video embedding, and audio integration.
Develop test strategies and apply these to a Web site, identifying and resolving errors and ensuring functionality.
Understand the need for Web standards, including accessibility guidelines and coding best practices.
Understand the concepts associated with using the Internet and the World Wide Web for business, including e-commerce, online marketing, and social media.

Designing and developing event-driven computer programsReal unit · BIIAB

You'll design event-driven programs to solve loosely-defined problems, considering user interface and functionality. The unit includes producing working programs that follow programming and software engineering practices, alongside developing and applying test strategies.

What you'll be able to do

Design event-driven programs to address loosely-defined problems.
Produce a working event-driven program which meets the design specification.
Develop event-driven programs that reflect established programming practice.
Develop event-driven programs that reflect established software engineering practice.
Develop test strategies for event-driven programs.
Apply test strategies to event-driven programs.
Develop design documentation for use in program maintenance.
Develop design documentation for use in end-user documentation.

Designing and developing object-oriented computer programsReal unit · BIIAB

It teaches you to design, develop, and test object-oriented computer programs addressing loosely-defined problems. You'll apply design patterns and software engineering practices to produce working programs that meet design specifications.

What you'll be able to do

Design object-oriented programs to address loosely-defined problems, using appropriate design patterns and principles
Produce a working object-oriented program which meets the design specification, demonstrating functionality and adherence to requirements
Develop object-oriented programs that reflect established programming and software engineering practice, including coding standards and version control
Develop test strategies and apply these to object-oriented programs, ensuring code quality and reliability
Develop design documentation for use in program maintenance and end-user documentation, facilitating understanding and future development

Designing and developing procedural computer programsReal unit · BIIAB

It teaches you to design procedural programs addressing loosely-defined problems, considering user needs and constraints. You'll produce working programmes, adhere to programming standards, and develop test strategies and documentation.

What you'll be able to do

Design procedural programs to address loosely-defined problems, considering user needs and system constraints
Produce a working procedural program which meets the design specification, demonstrating functionality and reliability
Develop procedural programs that reflect established programming and software engineering practice, adhering to coding standards and best practices
Develop test strategies and apply these to procedural programs to ensure quality and identify potential errors
Develop design documentation for use in program maintenance and end-user documentation, providing clear and concise information

Develop own effectiveness and professionalismReal unit · BIIAB

You'll develop personal and professional skills to enhance effectiveness within an IT context. The unit covers professional practice, relevant legislation, teamwork, self-reflection, and methods to improve personal performance.

What you'll be able to do

Develop own personal skills to enhance performance in the workplace
Develop own professional skills to enhance career prospects
Work effectively as a member of a team to achieve defined goals
Implement agreed plans collaboratively within a team environment
Understand the meaning of professional practice in the context of IT
Know the relevant legislative environment relating to IT activities and their implications
Improve personal effectiveness through self-reflection and development activities

Fibre Telecommunications TechniquesReal unit · BIIAB

You'll gain comprehensive knowledge of fibre telecommunications networks, including properties, structures, components, and quality standards. The unit also covers safe working practices and practical skills for preparing, installing, and maintaining optical fibre networks.

What you'll be able to do

Understand the properties of components included in typical fibre telecommunications networks
Understand the structures of components included in typical fibre telecommunications networks
Understand the components included in typical fibre telecommunications networks
Understand safe working practices when working with optical fibre networks
Know the quality standards when working on the optical fibre network
Know the documentation requirements when working on the optical fibre network
Prepare optical fibre components in exchanges and customer premises
Install optical fibre components in exchanges and customer premises
Build an external fibre network
Construct a fibre closure
Re-enter a fibre closure

Health and Safety in ICTReal unit · BIIAB

This unit ensures learners understand and comply with Health and Safety procedures relevant to ICT environments. You'll gain knowledge of legal requirements and organisational policies to maintain a safe working environment.

What you'll be able to do

Comply with relevant Health & Safety procedures in an ICT environment, adhering to legal requirements and organisational policies.

ICT System OperationReal unit · BIIAB

This unit provides foundational knowledge of ICT operating systems and practical skills in operating specified system parts. You'll manage file systems, user accounts, permissions, and perform basic system operations.

What you'll be able to do

Know the relevant parts of the operating system
Operate specified parts of the system

Imaging SoftwareReal unit · BIIAB

This unit provides learners with skills to obtain, insert, and combine information within images using imaging software. You'll create, manipulate, and edit images, applying suitable tools and techniques to enhance visual content.

What you'll be able to do

Obtain information for images using appropriate methods.
Insert information into images.
Combine information to create images.
Use imaging software tools to create images.
Use imaging software tools to manipulate images.
Use imaging software tools to edit images.

Imaging SoftwareReal unit · BIIAB

You'll learn to obtain, insert, and combine images from various sources while adhering to copyright and licensing regulations. The unit covers the use of imaging software tools to create, manipulate, and edit images effectively.

What you'll be able to do

Obtain information for images from specified sources
Insert information into images using appropriate techniques
Combine different pieces of information to create composite images
Use imaging software tools to create new images from scratch
Use imaging software tools to manipulate existing images
Use imaging software tools to edit images, making necessary alterations and improvements

Imaging SoftwareReal unit · BIIAB

You'll learn to obtain, insert, combine, create, manipulate, and edit images using imaging software tools. The unit also covers copyright and licensing considerations relevant to image use.

What you'll be able to do

Obtain information for images using appropriate methods.
Insert information into images using appropriate techniques.
Combine different pieces of information to create composite images.
Use imaging software tools to create images.
Use imaging software tools to manipulate images.
Use imaging software tools to edit images.

Installation and Operation of Wi-Fi NetworksReal unit · BIIAB

You'll understand the properties, components, and quality standards of typical Wi-Fi networks. The unit covers safe working practices, preparation, installation, operation of Wi-Fi equipment, and diagnosing and rectifying common Wi-Fi issues.

What you'll be able to do

Understand the properties of typical Wi-Fi networks, including their range and limitations.
Understand the components included in typical Wi-Fi networks, such as routers, access points and adapters.
Understand the quality standards applicable to Wi-Fi networks, including signal strength and data transfer rates.
Understand safe working practices when installing and maintaining Wi-Fi networks, including electrical safety and the use of appropriate personal protective equipment.
Prepare Wi-Fi equipment for installation, including configuring settings and updating firmware.
Install Wi-Fi equipment according to manufacturer's instructions and industry best practice.
Understand common Wi-Fi issues, including connectivity problems and slow speeds.
Diagnose routine Wi-Fi issues using appropriate tools and techniques.
Rectify routine Wi-Fi issues by applying appropriate solutions, such as resetting devices or reconfiguring settings.

Installation and Operation of Wi-Fi NetworksReal unit · BIIAB

You'll develop a comprehensive understanding of Wi-Fi networks, including hardware and software components, evolution of standards, and quality measures. The unit covers safe working practices and skills to prepare, install, diagnose, and rectify Wi-Fi issues on customer premises.

What you'll be able to do

Understand the properties and components included in typical Wi-Fi networks, including hardware, software, and network protocols.
Understand the evolution, progression, and quality standards of Wi-Fi networks, including different Wi-Fi standards and their capabilities.
Understand safe working practices when working with Wi-Fi networks, including electrical safety, working at heights, and handling equipment.
Prepare and install Wi-Fi equipment on customer premises, following industry best practices and customer requirements.
Understand, diagnose, and rectify routine and non-routine Wi-Fi issues, using appropriate tools and techniques.

Interpersonal and written communicationReal unit · BIIAB

You'll learn to communicate complex information effectively through interpersonal and written methods. The unit covers adapting communication styles, active listening, and providing guidance to colleagues on communication techniques.

What you'll be able to do

Send and receive complex information by communicating interpersonally, using appropriate communication techniques.
Understand and use written communication techniques to convey information clearly and concisely.
Provide guidance to immediate colleagues on how to communicate information effectively.

Interpersonal and written communicationReal unit · BIIAB

This unit develops learners' interpersonal and written communication skills in familiar work contexts. You'll practise active listening, verbal and non-verbal communication, and produce written communications using specified formats.

What you'll be able to do

Communicate interpersonally on a familiar subject in a familiar work situation, demonstrating effective communication skills
Communicate in writing on familiar subjects using specified formats, ensuring clarity, accuracy, and appropriate tone

Interpersonal and written communicationReal unit · BIIAB

You'll learn to communicate effectively both interpersonally and in writing within familiar situations. The unit covers sending and receiving information using appropriate verbal and non-verbal techniques, active listening, and clear written communication.

What you'll be able to do

Send familiar information by communicating interpersonally in familiar situations
Receive familiar information by communicating interpersonally in familiar situations
Communicate in writing in familiar situations to convey information effectively

Introduction to IT systems developmentReal unit · BIIAB

This unit provides learners with foundational knowledge of IT systems, including hardware components, operating systems, networking, and software applications. You'll understand the roles of IT personnel and various Systems Development Life Cycle (SDLC) models and processes.

What you'll be able to do

Understand the fundamental components of IT systems and their interrelationships
Understand the diverse roles and responsibilities of IT personnel within an organisation
Understand different IT Systems Development Life Cycle (SDLC) models, including their strengths and weaknesses
Understand IT Systems Development Life Cycle (SDLC) concepts and processes, such as requirements gathering, design, implementation, testing, and deployment

Investigating and Defining Customer Requirements for ICT SystemsReal unit · BIIAB

You'll gain skills to investigate and define customer requirements for ICT systems. They will plan and control investigations, gather and analyse information to identify needs and constraints, and document findings clearly.

What you'll be able to do

Control the investigation of existing and proposed systems and processes to gather relevant information.
Analyse information to identify needs and constraints for ICT systems.

Investigating and defining customer requirements for ICT systemsReal unit · BIIAB

You'll investigate existing ICT systems and processes to analyse customer needs and constraints. The unit covers evaluating system functionality and limitations to define clear customer requirements for new ICT solutions.

What you'll be able to do

Investigate existing ICT systems and processes to understand their functionality and limitations
Analyse information gathered to identify customer needs and constraints related to ICT systems
Define customer requirements for ICT systems based on the investigation and analysis

Managing Software DevelopmentReal unit · BIIAB

This unit develops learners' ability to manage software development processes by understanding technical aspects such as code quality, design patterns, and testing methodologies. You'll supervise and provide guidance to others to ensure best practices.

What you'll be able to do

Understand the technical aspects of the software development work of others, including code quality, design patterns, and testing methodologies.
Supervise the technical aspects of the software development work of others, including providing guidance, reviewing code, and ensuring adherence to standards.

Presentation SoftwareReal unit · BIIAB

It teaches you to create and format effective presentations using presentation software. You'll input and combine text and other information, structure and edit slides, and prepare them to meet identified presentation needs.

What you'll be able to do

Input text within presentation slides.
Combine text and other information within presentation slides.
Use presentation software tools to structure slides.
Use presentation software tools to edit slides.
Use presentation software tools to format slides.
Prepare slides for presentation to meet identified needs.

Presentation SoftwareReal unit · BIIAB

You'll learn to input and combine text and other information within presentation slides. The unit covers structuring, editing, and formatting slide sequences logically and consistently, as well as preparing slideshows for effective presentation.

What you'll be able to do

Input and combine text and other information within presentation slides.
Use presentation software tools to structure, edit and format slide sequences logically and consistently.
Prepare slideshow for presentation, ensuring it is visually appealing and conveys the intended message effectively.

Presentation SoftwareReal unit · BIIAB

This unit develops learners' ability to create professional presentations using software tools. You'll input and combine text, images, and charts, structure and format slides logically, and prepare interactive slideshows for presentation.

What you'll be able to do

Input and combine text and other information, such as images and charts, within presentation slides.
Use presentation software tools to structure, edit and format presentations to a professional standard.
Prepare an interactive slideshow for presentation, incorporating multimedia elements and engaging features.

Project Management SoftwareReal unit · BIIAB

It teaches you to utilise project management software effectively. You'll create and define projects, manage task and resource information, update progress, and present project status reports using appropriate tools and techniques.

What you'll be able to do

Create and define a project, including its objectives, scope, and deliverables.
Enter and edit information about project tasks and resources accurately and efficiently.
Update information about project progress, including task completion, resource allocation, and any changes to the project plan.
Select and use appropriate tools and techniques to display and report on project status, ensuring clear and concise communication of project information.

Project Management SoftwareReal unit · BIIAB

You'll learn to create and manage project plans using project management software. They will define project scope and objectives, input and update task and resource information, and use tools to display and report on project progress.

What you'll be able to do

Create a project plan, defining its scope, objectives, and deliverables
Enter and edit information about project tasks, including dependencies, durations, and deadlines
Enter and edit information about project resources, including personnel, equipment, and materials
Update information about project progress, tracking actual start and finish dates, and percentage completion
Select and use appropriate tools and techniques to display and report on project status, such as Gantt charts, PERT charts, and status reports

Project Management SoftwareReal unit · BIIAB

You'll gain the ability to create and define projects using project management software, including entering and editing task and resource information. They will also learn to update project progress and use tools to display and report on project status effectively.

What you'll be able to do

Create and define a project, including setting objectives and scope
Enter and edit information about project tasks, including dependencies and durations
Enter and edit information about project resources, including allocation and costs
Update information about project progress, including actual start and finish dates
Select and use appropriate tools and techniques to display and report on project status, including Gantt charts and resource histograms

Quality Management of ICT Products and ServicesReal unit · BIIAB

You'll understand specified organisational quality management procedures within an ICT context. They will identify, explain, and apply these procedures, as well as monitor compliance and identify areas for improvement.

What you'll be able to do

Understand specified organisational quality management procedures, including their purpose and application.
Monitor quality management procedures to ensure compliance and identify areas for improvement.

Remote Support for ICT Products or ServicesReal unit · BIIAB

This unit equips learners with knowledge and skills to provide effective remote support for ICT products or services. You'll understand the benefits and limitations of remote support and maintain customer support requirements while following security protocols.

What you'll be able to do

Understand the role of remote support in the organisation, including its benefits and limitations
Maintain and implement customer support requirements, ensuring adherence to service level agreements and organisational policies

Remote Support for Products and ServicesReal unit · BIIAB

It teaches you to understand organisational customer care policies and the features of supported products and services. You'll develop the ability to provide remote support by addressing customer inquiries, resolving issues, and documenting support interactions.

What you'll be able to do

Understand the organisational requirements for customer care.
Understand the supported products and services.
Support products or services remotely.

Remote Support for Products and ServicesReal unit · BIIAB

You'll gain knowledge and skills to provide remote support for products and services. They will understand customer care requirements, product features, common issues, and deliver effective remote assistance while adhering to organisational policies.

What you'll be able to do

Know relevant parts of customer care requirements.
Know details of the supported products.
Know details of the supported services.
Provide remote support on specified products.
Provide remote support on specified services.

Remote Support for Products or ServicesReal unit · BIIAB

You'll gain knowledge of customer care requirements and supported product details relevant to remote support. The unit develops skills to provide routine remote support adhering to organisational guidelines and documentation standards.

What you'll be able to do

Know the specified parts of customer care requirements that apply to remote support.
Know the details of the supported products and services that apply to remote support.
Provide routine support on specified products or services remotely.

Security of ICT SystemsReal unit · BIIAB

This unit covers common security threats to organisations' ICT systems and data, along with protection methods and procedures. You'll apply security measures, monitor their effectiveness, and support a secure IT environment.

What you'll be able to do

Know the common types of security threat to an organisation, its IT system and its data.
Know relevant methods and procedures for protecting an organisation, its IT system and its data from security threats.
Apply security measures to protect ICT systems and data.
Monitor security procedures to ensure their effectiveness.

Security of ICT SystemsReal unit · BIIAB

This unit provides knowledge of common ICT security threats, their operational impact, and methods to combat them. You'll learn to maintain, improve, and implement security procedures to protect ICT systems and data.

What you'll be able to do

Understand the various security threats to an IT system, their potential operational impact, and the methods available to combat them effectively
Maintain and improve existing ICT security procedures to mitigate risks and enhance system protection
Implement security procedures to safeguard ICT systems and data from unauthorised access, use, disclosure, disruption, modification, or destruction

Security of ICT SystemsReal unit · BIIAB

This unit provides learners with knowledge of IT system security threats such as malware and phishing, and methods for protecting systems and data. You'll demonstrate compliance with security requirements through appropriate protective procedures.

What you'll be able to do

Know the particular threats to an IT system and its data.
Know specified methods for protecting an IT system and its data.
Know specified procedures for protecting an IT system and its data.
Comply with relevant security requirements to protect an IT system.
Comply with relevant security requirements to protect data.

Software Installation and UpgradeReal unit · BIIAB

You'll understand the software installation and upgrade process, including pre-installation checks, configuration, and post-installation verification. They will gain practical skills to install and upgrade software following vendor instructions and organisational procedures.

What you'll be able to do

Understand the specified parts of the software installation and upgrade process, including pre-installation checks, configuration, and post-installation verification
Install and upgrade software according to vendor instructions and organisational procedures

Software installation and upgradeReal unit · BIIAB

This unit equips learners with knowledge of software installation and upgrade processes. You'll understand pre-installation checks, compatibility requirements, data backup, and managing dependencies to install and upgrade software effectively.

What you'll be able to do

Understand the relevant parts of the software installation process, including pre-installation checks and compatibility requirements.
Understand the relevant parts of the software upgrade process, including backing up data and managing dependencies.
Install software according to manufacturer's instructions and organisational procedures.
Upgrade software according to manufacturer's instructions and organisational procedures.

Software installation and upgradeReal unit · BIIAB

You'll gain understanding of software installation and upgrade processes for various applications and operating systems. They will be able to carry out or control installations and upgrades, adhering to best practices and troubleshooting common issues.

What you'll be able to do

Understand the installation/upgrade process for various software applications and operating systems.
Carry out or control a wide range of software installations or upgrades, adhering to best practices and organisational guidelines.

Spreadsheet SoftwareReal unit · BIIAB

It teaches you to use spreadsheet software to enter, edit, and organise numerical and other data accurately. You'll apply formulas and tools to summarise and present information effectively, including creating charts and graphs tailored to the audience and purpose.

What you'll be able to do

Use a spreadsheet to enter, edit, and organise numerical and other data, ensuring accuracy and consistency.
Use appropriate formulas and tools to summarise and display spreadsheet information, including calculations, charts, and graphs.
Select and use appropriate tools and techniques to present spreadsheet information effectively, considering the target audience and purpose.

Spreadsheet SoftwareReal unit · BIIAB

It teaches you to use spreadsheet software to enter, edit, and organise numerical and other data effectively. You'll select and apply appropriate formulas and data analysis tools, and use formatting techniques to present spreadsheet information clearly.

What you'll be able to do

Use a spreadsheet to enter, edit and organise numerical and other data.
Select and use appropriate formulas and data analysis tools to meet requirements.
Select and use tools and techniques to present and format spreadsheet information.

Spreadsheet SoftwareReal unit · BIIAB

It teaches you to use spreadsheet software for data management and analysis. You'll enter, edit, and organise data, apply formulas and analysis tools, and present spreadsheet information clearly and professionally.

What you'll be able to do

Use a spreadsheet to enter, edit and organise numerical and other data accurately and efficiently.
Select and use appropriate formulas and data analysis tools and techniques to meet requirements, ensuring accurate and meaningful results.
Use tools and techniques to present, and format and publish spreadsheet information in a clear, concise, and professional manner.

System ManagementReal unit · BIIAB

You'll understand system administration principles, including user account management, security settings, and resource allocation. The unit develops skills to administer systems according to organisational policies and procedures.

What you'll be able to do

Understand how to administer a system, including user account management, security settings and resource allocation.
Administer a system according to organisational policies and procedures.
Change system configurations to meet specific requirements, such as installing new software or adjusting network settings.

System ManagementReal unit · BIIAB

This unit provides learners with knowledge to assist in system administration. You'll understand organisational policies, roles and responsibilities, and established protocols for changing system configurations safely and effectively.

What you'll be able to do

Assist in administering a system in accordance with organisational policies and procedures.
Change system configurations effectively and safely, following established protocols.

System OperationReal unit · BIIAB

You'll gain knowledge and skills to operate systems effectively and safely. The unit covers system functions, controls, safety procedures, and maintaining and implementing system operating procedures.

What you'll be able to do

Operate the system, including understanding its functions, controls, and safety procedures.
Operate systems according to established procedures and guidelines.
Maintain and implement system operating procedures, ensuring they are up-to-date and effective.

System OperationReal unit · BIIAB

This unit covers the purpose, functionality, and interdependencies of specified system parts. You'll practise operating these parts correctly while following established procedures and safety guidelines.

What you'll be able to do

Know the functionality of specified parts of the system, including their purpose and interdependencies.
Operate specified parts of the system according to established procedures and safety guidelines.

Technical Advice and GuidanceReal unit · BIIAB

You'll learn to control the provision of technical advice and guidance according to organisational policies. The unit covers providing both reactive and proactive advice to customers, and evaluating the effectiveness of advisory approaches.

What you'll be able to do

Control the provision of technical advice and guidance in accordance with organisational policies and procedures.
Provide reactive technical advice and guidance to customers on a range of topics, addressing their specific needs and queries.
Provide proactive technical advice and guidance to customers, anticipating their needs and offering relevant solutions.

Technical advice and guidanceReal unit · BIIAB

You'll develop knowledge of methods for providing technical advice and guidance, emphasising clear and accurate communication. The unit covers handling a range of customer queries using appropriate information sources and communication techniques.

What you'll be able to do

Provide technical advice and guidance to customers.
Provide reactive technical advice and guidance to customers on a range of topics.

Technical advice and guidanceReal unit · BIIAB

This unit provides learners with an understanding of the context for providing technical advice and guidance, including relevant legislation and best practices. You'll learn to offer both reactive and proactive technical support to customers.

What you'll be able to do

Understand the context for providing technical advice and guidance, including relevant legislation, regulations, and industry best practices
Provide reactive technical advice and guidance to customers on a range of topics, responding to their specific queries and issues
Provide proactive technical advice and guidance to customers, anticipating their needs and offering solutions to potential problems

Technical fault diagnosisReal unit · BIIAB

This unit covers the processes, methods, and information used in technical fault diagnosis. You'll learn to diagnose faults with various causes, select appropriate remedies for non-routine faults, and maintain accurate diagnosis and remedy records.

What you'll be able to do

Understand the processes used in technical fault diagnosis.
Understand the methods used in technical fault diagnosis.
Understand the information that is used in the diagnostic process.
Diagnose faults with a wide range of causes.
Select appropriate remedies for non-routine faults.
Maintain accurate diagnosis and remedy records.

Technical fault diagnosisReal unit · BIIAB

You'll understand organisational maintenance philosophies and methods for technical fault diagnosis. The unit covers maintaining diagnostic processes, providing specialist support, selecting remedies for non-routine faults, and recording diagnosis and remedy actions.

What you'll be able to do

Understand the organisation’s maintenance philosophy and the methods and information it requires for effective fault diagnosis.
Maintain the diagnostic process and provide specialist support to others, ensuring efficient and accurate fault resolution.
Select and improve approaches to remedy for non-routine faults, adapting strategies to specific situations.
Implement processes for diagnosis and remedy records, maintaining accurate and up-to-date information.

Technical fault diagnosisReal unit · BIIAB

This unit provides learners with knowledge of technical fault diagnosis processes, methods, and information sources. You'll apply diagnostic techniques to identify faults, select appropriate remedies, and maintain accurate records of diagnosis and remedies.

What you'll be able to do

Know the processes, methods, and information sources used in technical fault diagnosis, including diagnostic tools and documentation.
Apply diagnostic processes to identify faults with a known range of causes, and assist in the diagnosis of other, more complex faults.
Select appropriate fault remedies from a given range of alternatives, based on the diagnosis and available resources.
Maintain accurate and comprehensive records of diagnosis processes and implemented remedies, adhering to organisational procedures.

Testing ICT SystemsReal unit · BIIAB

This unit provides learners with knowledge of various ICT products, testing procedures, and associated activities. You'll perform routine testing, understand equipment use, and comprehend the reasons for conducting specific tests within ICT systems.

What you'll be able to do

Know technical information about a range of ICT products relevant to testing.
Know technical information about testing procedures and associated activities.
Know technical information about the equipment to be used during testing.
Understand the reasons for carrying out specific tests on ICT systems.
Carry out routine testing of ICT systems according to established procedures.
Assist in other, more complex, testing activities under supervision.

Testing ICT SystemsReal unit · BIIAB

You'll gain knowledge of ICT products, testing procedures, and associated equipment. They will carry out various testing activities, including functional, performance, and security tests, and support others in the testing process.

What you'll be able to do

Know technical information about a wide range of products.
Know technical information about testing procedures.
Know technical information about associated activities.
Know technical information about equipment to be used for testing.
Know the reasons for carrying out specific tests.
Carry out testing of ICT systems.
Support others in the testing process.

Testing ICT SystemsReal unit · BIIAB

You'll gain knowledge of ICT system components and testing procedures, including planning, execution, and reporting. The unit develops skills to assist with testing under direction and accurately record test results following established protocols.

What you'll be able to do

Know basic technical information about a system to be tested.
Know testing procedures and associated activities.
Know what equipment is to be used for testing.
Know the reasons for the test.
Assist with testing under direction.
Record test results accurately.

User Profile AdministrationReal unit · BIIAB

You'll gain knowledge of user access rights, security protocols, and data protection regulations relevant to user profile administration. The unit develops skills to assist in administering user profiles under supervision, following established procedures.

What you'll be able to do

Assist in the administration of user profiles, including understanding user access rights, security protocols, and data protection regulations.
Assist in the administration of user profiles, following established procedures and under appropriate supervision.

User Profile AdministrationReal unit · BIIAB

You'll gain knowledge of organisational policies and procedures relating to user profile administration. They will be able to create and manage user profiles effectively while ensuring compliance with organisational guidelines.

What you'll be able to do

Administer user profiles in accordance with organisational policies and procedures.
Administer user profiles effectively and efficiently.

Using EmailReal unit · BIIAB

It teaches you to use email software tools to compose and send professional messages. You'll also develop skills to manage incoming email effectively by prioritising and responding appropriately to maintain professional communication.

What you'll be able to do

Use e-mail software tools and techniques to compose and send messages professionally.
Manage incoming email effectively, prioritising and responding appropriately.

Using EmailReal unit · BIIAB

You'll learn to compose and send email messages using appropriate formatting and attachments. The unit also covers managing incoming email effectively through filtering, sorting, and prioritising messages to maintain efficient communication.

What you'll be able to do

Use e-mail software tools and techniques to compose and send messages, including formatting, attachments, and addressing
Manage incoming e-mail effectively, including filtering, sorting, and prioritising messages

Using EmailReal unit · BIIAB

You'll learn to use email software effectively, including composing and sending messages with appropriate formatting and attachments. The unit also covers managing inbox organisation, filtering spam, and maintaining contacts.

What you'll be able to do

Use e-mail software tools and techniques to compose and send messages, including formatting, attachments, and addressing.
Manage the use of e-mail software effectively, including organising messages, filtering spam, and managing contacts.

Using the InternetReal unit · BIIAB

You'll learn to connect to the internet and use browser software to navigate webpages, search for information, and communicate online. The unit also covers the importance of safety and security practices when working online.

What you'll be able to do

Connect to the Internet using appropriate hardware and software.
Use browser software to navigate webpages effectively, accessing relevant information and resources.
Use browser tools to search for information from the Internet, employing effective search strategies.
Use browser software to communicate information online, utilising various communication methods.
Understand the need for safety and security practices when working online, protecting personal data and preventing cyber threats.

Using the InternetReal unit · BIIAB

You'll develop the ability to select and configure appropriate Internet connections, use browser software to navigate and search the web effectively, communicate online, and apply safety and security practices when using the Internet.

What you'll be able to do

Select and set up an appropriate connection to access the Internet.
Set up and use browser software to navigate webpages.
Use browser tools to search effectively and efficiently for information from the Internet.
Use browser software to communicate information online.
Develop and apply appropriate safety and security practices and procedures when working online.

Using the InternetReal unit · BIIAB

You'll learn to connect to the internet and navigate web pages using browser software. The unit also covers searching for information, online communication, and the importance of following safety and security practices when working online.

What you'll be able to do

Connect to the internet using appropriate hardware and software.
Use browser software to navigate web pages effectively.
Use browser tools to search for information from the internet efficiently.
Use browser software to communicate information online in a clear and concise manner.
Follow and understand the need for safety and security practices when working online to protect personal data and prevent cyber threats.

Website SoftwareReal unit · BIIAB

You'll learn to plan, create, structure, format, and publish web pages using website software tools. The unit emphasises designing pages that consider purpose, target audience, accessibility, usability, and clear navigation.

What you'll be able to do

Plan web pages, considering their purpose and target audience.
Create web pages according to the plan.
Use website software tools to structure web pages effectively.
Use website software tools to format web pages appropriately.
Publish web pages to the Internet or an intranet, ensuring accessibility and functionality.

Website SoftwareReal unit · BIIAB

This unit equips learners to create website structures using HTML and apply CSS for consistent styling. You'll prepare and publish website content, ensuring usability, accessibility, and compatibility across devices and browsers.

What you'll be able to do

Create appropriate structures for websites, ensuring usability and accessibility
Create styles for websites, maintaining a consistent design and branding
Use website software tools effectively to prepare content for websites, optimising for different devices and browsers
Publish websites, ensuring they are accessible and functional for users

Website SoftwareReal unit · BIIAB

This unit covers the creation of website structures and styles, using website software tools to develop multiple page websites with multimedia and interactive features. You'll also learn to publish and test websites to ensure they meet specified requirements.

What you'll be able to do

Create website structures.
Create website styles.
Use website structures and styles to produce websites.
Select website software tools to develop multiple page websites with multimedia and interactive features.
Use website software features to develop multiple page websites with multimedia and interactive features.
Publish multiple page websites with multimedia and interactive features.
Test multiple page websites with multimedia and interactive features.

Word Processing SoftwareReal unit · BIIAB

It teaches you to create professional word processing documents. You'll accurately enter, edit, and combine text and other information, structure documents appropriately, and use software tools to format and present documents effectively.

What you'll be able to do

Enter, edit and combine text and other information accurately within word processing documents, ensuring clarity and consistency.
Structure information within word processing documents using appropriate formatting and layout techniques.
Use word processing software tools to format and present documents to a professional standard, meeting specified requirements.

Word Processing SoftwareReal unit · BIIAB

This unit covers the accurate entry and combination of text and other information within word processing documents. You'll learn to create and modify document layouts and structures, and use formatting tools to present documents effectively according to specified requirements.

What you'll be able to do

Enter and combine text and other information accurately within word processing documents.
Create and modify layout and structures for word processing documents to meet specific requirements.
Use word processing software tools to format and present documents effectively to meet requirements.

Word Processing SoftwareReal unit · BIIAB

This unit develops learners' proficiency in word processing software to create and format documents. You'll enter and combine text and other information accurately, apply layouts and styles, and use tools to present documents effectively.

What you'll be able to do

Enter and combine text and other information accurately within word processing documents, ensuring correct spelling, grammar, and formatting
Create and modify appropriate layouts, structures and styles for word processing documents, using features such as headings, paragraphs, and lists
Use word processing software tools and techniques to format and present documents effectively to meet requirements, including using styles, templates, and mail merge

Working with ICT hardware and equipmentReal unit · BIIAB

You'll understand how to carry out work under direction, including following instructions and using appropriate tools safely. The unit develops practical skills for completing specified ICT hardware and equipment tasks and reporting issues.

What you'll be able to do

Carry out work under direction
Carry out work under direction

Working with ICT hardware and equipmentReal unit · BIIAB

This unit provides knowledge and skills to plan and carry out ICT hardware and equipment work activities under direction. You'll identify resources, follow instructions, and minimise risks associated with these activities.

What you'll be able to do

Plan a range of ICT hardware and equipment work activities under direction
Carry out a range of ICT hardware and equipment work activities under direction
Plan a range of ICT hardware and equipment work activities under direction
Carry out a range of ICT hardware and equipment work activities under direction
Identify risks related to ICT hardware and equipment work activities
Minimise risks related to ICT hardware and equipment work activities

Working with ICT hardware and equipmentReal unit · BIIAB

This unit covers planning and executing a range of ICT hardware and equipment work activities. You'll understand resource requirements and the importance of risk assessments to ensure safe and effective work practices.

What you'll be able to do

Plan a wide range of work activities related to ICT hardware and equipment.
Carry out or direct a wide range of work activities related to ICT hardware and equipment.
Plan a wide range of work activities related to ICT hardware and equipment.
Carry out or direct a wide range of work activities related to ICT hardware and equipment.
Minimise risks related to work activities involving ICT hardware and equipment.

Working with ICT hardware and equipmentReal unit · BIIAB

This unit provides learners with knowledge of managing and improving working practices related to ICT hardware and equipment. You'll ensure compliance with health and safety regulations, identify hazards, and minimise organisational risks.

What you'll be able to do

Understand how to manage working practices for ICT hardware and equipment, including health and safety regulations
Manage working practices relating to ICT hardware and equipment to ensure efficiency and effectiveness
Improve working practices relating to ICT hardware and equipment to enhance productivity and reduce errors
Improve working practices to minimise risk to the organisation when working with ICT hardware and equipment

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Computer Games DevelopmentComputer Games DevelopmentCreating a procedural computer programCreating a procedural computer programCreating an event driven computer programCreating an event driven computer programCreating an object oriented computer programCreating an object oriented computer program

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration

BIIAB Level 2 Diploma In Professional Competence for IT and Telecoms Professionals (PROCOM)

Assist in Security Testing Under Supervision Effectively
Contribute to IT and Telecoms systems development
Develop and implement information management policies and standards
Implement security for Industrial Internet of Things (IIoT) systems
Test Industrial Internet of Things (IIoT) systems

This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Senior Head of IT

Your journey here as a Senior Head of IT is just one step. We're looking for someone who sees this role not just as a job, but as a launchpad for a significant career in technology leadership, whether that's through people management or deep technical specialisation. The opportunities are vast, and we're excited to help you explore them.

See the whole journey →

Opens the roleSenior Head of ITOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Medical Imaging EngineerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Assist in Security Testing Under Supervision EffectivelyContribute to IT and Telecoms systems developmentDevelop and implement information management policies and standardsImplement security for Industrial Internet of Things (IIoT) systemsTest Industrial Internet of Things (IIoT) systems

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.

Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.

Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.

Computer Games DevelopmentLevel 2

Applied to your work in any of these jobs

Which job do you mean?

Senior Head of IT Associate Medical Imaging Engineer

This unit provides knowledge of computer game components, industry roles, and game specification development. Learners will apply practical skills to implement components of a computer game.

How the thinking builds

Remember
Understand
Apply
Analyse
Evaluate
Create

An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

Your PlanIllustration

Built for BIIAB Level 2 Diploma In Professional Competence for IT and Telecoms Professionals (PROCOM)

43 units in this credential, in the order it lists them, awarded by BIIAB.

Computer Games Development
Creating a procedural computer program
Creating an event driven computer program
Creating an object oriented computer program
Customer Apparatus and Line Installation
Customer Care in ICT

and 37 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

6CreateThe Creative Catalyst
5EvaluateThe Evidence Evaluator
4AnalyseThe Analyst
3ApplyThe Coach
2UnderstandThe Connector
1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.