NOCN · RQF Level 2
NOCN Level 2 Diploma in Business Administration
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits45
- Guided learning229 hours
- Units in this qualification49
Awarded by NOCN · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer financeReal unit · NOCN
What you'll be able to do
- Understand finance for administrators
- Administer finance
Administer human resource recordsReal unit · NOCN
What you'll be able to do
- Understand the principles and processes involved in the administration of human resource (HR) records within an organisation
- Understand the legal and organisational requirements relating to the storage, security, and confidentiality of HR information
- Accurately administer HR information in accordance with organisational policies and procedures
- Maintain and update HR records, ensuring data integrity and compliance
- Respond to requests for HR information in a timely and appropriate manner
Administer parking dispensationsReal unit · NOCN
What you'll be able to do
- Understand the administration of parking dispensations
- Process applications for parking dispensations
- Issue parking dispensations
Administer the recruitment and selection processReal unit · NOCN
What you'll be able to do
- Understand the recruitment and selection process
- Administer the recruitment process
- Administer the selection process
Archive informationReal unit · NOCN
What you'll be able to do
- Understand archiving requirements
- Archive information
Buddy a colleague to develop their skillsReal unit · NOCN
What you'll be able to do
- Understand how to buddy a colleague
- Plan to buddy a colleague
- Support a buddy colleague carrying out work activities
Collate and report dataReal unit · NOCN
What you'll be able to do
- Understand how to collate and report data
- Collate data
- Report data
Communication in a business environmentReal unit · NOCN
What you'll be able to do
- Understand the requirements of written and verbal business communication
- Produce written business communications
- Communicate verbally in business environments
Contribute to the development and implementation of an information systemReal unit · NOCN
What you'll be able to do
- Understand the design and implementation of an information system
- Contribute to the development of an information system
- Contribute to the implementation of an information system
Contribute to the organisation of an eventReal unit · NOCN
What you'll be able to do
- Understand event organisation
- Carry out pre-event actions
- Set up an event
- Carry out post-event actions
Deliver a presentationReal unit · NOCN
What you'll be able to do
- Understand the principles underpinning the delivery of presentations
- Prepare to deliver a presentation
- Deliver a presentation
Deliver customer serviceReal unit · NOCN
What you'll be able to do
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Prepare to deal with customers
- Provide customer service
- Support improvements to customer service delivery
Develop a presentationReal unit · NOCN
What you'll be able to do
- Understand how to develop a presentation
- Develop a presentation
Develop customer relationshipsReal unit · NOCN
What you'll be able to do
- Understand how to develop customer relationships
- Develop relationships with customers
Develop working relationships with colleaguesReal unit · NOCN
What you'll be able to do
- Understand the principles of effective team working
- Maintain effective working relationships with colleagues
- Collabourate with colleagues to resolve problems
Employee rights and responsibilitiesReal unit · NOCN
What you'll be able to do
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
Exploring Social MediaReal unit · NOCN
What you'll be able to do
- Understand the opportunities and threats associated with using social media.
- Understand the application of social media.
Handle mailReal unit · NOCN
What you'll be able to do
- Understand how to deal with mail
- Deal with incoming mail
- Deal with outgoing mail
Health and safety in a business environmentReal unit · NOCN
What you'll be able to do
- Understand health and safety responsibilities in a business environment
- Work in a safe way in a business environment
- Comply with health and safety requirements in a business environment
Know how to publish, integrate and share using social mediaReal unit · NOCN
What you'll be able to do
- Know the current social networks used to publish, integrate and share online
- Understand how social media is used by individuals, organisations/businesses, governments and social groups
- Understand best practices for safe social networking
- Use browser software to communicate information online
- Understand the need for safety and security practices
Maintain and issue stationery and suppliesReal unit · NOCN
What you'll be able to do
- Understand the maintenance of stationery and supplies
- Maintain stocks of stationery and supplies
- Issue stock of stationery and supplies
Manage diary systemsReal unit · NOCN
What you'll be able to do
- Understand the management of diary systems
- Manage diary systems
Manage personal performance and developmentReal unit · NOCN
What you'll be able to do
- Manage personal performance
- Manage their own time and workload
- Identify their own development needs
- Fulfil a personal development plan
Meet and welcome visitors in a business environmentReal unit · NOCN
What you'll be able to do
- Meet visitors in a business environment
- Meet visitors in a business environment
Monitor information systemsReal unit · NOCN
What you'll be able to do
- Understand how information systems are used
- Monitor information systems
Organise business travel or accommodationReal unit · NOCN
What you'll be able to do
- Understand the organisation of business travel or accommodation for others
- Research business travel or accommodation options for others
- Make business travel or accommodation arrangements for others
Participate in a projectReal unit · NOCN
What you'll be able to do
- Understand how to manage a project
- Support the delivery of a project
Payroll ProcessingReal unit · NOCN
What you'll be able to do
- Use HMRC approved tools to calculate income tax
- Determine national insurance contributions to be deducted from gross pay
- Determine voluntary deductions and non-standard statutory deductions
- Produce relevant pay period reports
- Record and reconcile payments and deductions to employees and external agencies
Prepare text from notes using touch typingReal unit · NOCN
What you'll be able to do
- Understand how to create text from notes
- Produce text using touch typing
Prepare text from recorded audio instructionReal unit · NOCN
What you'll be able to do
- Understand the preparation of text from recorded notes
- Prepare text from recorded notes
Prepare text from shorthandReal unit · NOCN
What you'll be able to do
- Understand how to use shorthand to create text
- Use shorthand to prepare text
Principles of business document production and information managementReal unit · NOCN
What you'll be able to do
- Understand how to prepare business documents
- Understand the distribution of business documents
- Understand how information is managed in business organisations
Principles of digital marketingReal unit · NOCN
What you'll be able to do
- Understand the role of digital marketing within the broader marketing strategy of an organisation
- Understand the purpose and application of search engine optimisation (SEO) techniques to improve online visibility
- Understand the requirements for conducting effective marketing research using the internet and online tools
- Understand the various uses of digital marketing devices and messages, including social media, email, and mobile marketing
- Understand how to effectively use digital technology for marketing purposes, including website analytics and customer relationship management (CRM) systems
Principles of equality and diversity in the workplaceReal unit · NOCN
What you'll be able to do
- Understand the implications of equality legislation
- Understand organisational standards and expectations for equality and diversity and context in the workplace
Principles of marketing theoryReal unit · NOCN
What you'll be able to do
- Understand how to segment the market effectively, identifying different customer groups with specific needs and characteristics.
- Understand the value of marketing in achieving organisational objectives and building customer relationships.
- Understand the principles of socially responsible marketing and its importance in building a positive brand image and ethical business practices.
Principles of providing administrative servicesReal unit · NOCN
What you'll be able to do
- Understand the organisation and administration of meetings
- Understand the organisation of travel and accommodation
- Understand how to manage diary systems
- Understand how to use office equipment
- Understand the use of mail services in a business context
- Understand customer service in a business environment
Process information about customersReal unit · NOCN
What you'll be able to do
- Understand how to process customer information
- Process customer information
Processing customers’ financial transactionsReal unit · NOCN
What you'll be able to do
- Deal with customer transactions and documentation
- Comply with all codes, laws and regulatory requirements
Produce business documentsReal unit · NOCN
What you'll be able to do
- Understand how to prepare business documents
- Prepare business documents
- Distribute business documents
Produce minutes of meetingsReal unit · NOCN
What you'll be able to do
- Understand how to take minutes of meetings
- Take notes of meetings
- Produce minutes of meetings
Provide administrative support for meetingsReal unit · NOCN
What you'll be able to do
- Understand the administration of meetings
- Make administrative preparations for meetings
- Support the administration of meetings
Provide reception servicesReal unit · NOCN
What you'll be able to do
- Understand reception services
- Provide a reception service
Store and retrieve informationReal unit · NOCN
What you'll be able to do
- Understand information storage and retrieval
- Gather and store information
- Retrieve information
Understand employer organisationsReal unit · NOCN
What you'll be able to do
- Understand organisational structures
- Understand the organisational environment
Understand the safe use of online and social media platformsReal unit · NOCN
What you'll be able to do
- Understand that information stored on personal computers and mobile devices must be safeguarded
- Select and use approprite security methods to safeguard systems and data
- Understand the threats to personal safety when using the Internet
- Protect their online devices against fraud and security attacks
- Understand the implications of entering personal information onto social media networking sites
- Understand legal measures that address the protection of data
Understand the use of research in businessReal unit · NOCN
What you'll be able to do
- Understand the research process
- Understand how to use research in business
Understand working in a customer service environmentReal unit · NOCN
What you'll be able to do
- Know the importance of customer service
- Know the factors affecting customer service
- Work in a customer service role
- Refer customer queries and problems to others
Use a telephone and voicemail systemReal unit · NOCN
What you'll be able to do
- Use a telephone and voicemail system
- Make telephone calls
- Receive telephone calls
- Use voicemail systems
Use and maintain office equipmentReal unit · NOCN
What you'll be able to do
- Understand how to use office equipment
- Use and maintain office equipment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Archive Information
- Complete cash processing documentation
- Control payroll
- Deliver and evaluate customer service
- Process Customers’ Financial Transactions
- Process expenses and benefits in kind
Where this can lead
Payroll Administrator
Your journey as a Payroll Administrator is just the beginning. With dedication and a commitment to continuous learning, you can build a truly rewarding and impactful career in finance, becoming a trusted expert in a field that's absolutely essential to every organisation.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 2 Diploma in Business Administration
49 units in this credential, in the order it lists them, awarded by NOCN.
- Administer finance
- Administer human resource records
- Administer parking dispensations
- Administer the recruitment and selection process
- Archive information
- Buddy a colleague to develop their skills
and 43 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.