Open Awards · RQF Level 2
Open Awards Level 2 Certificate in Understanding European and International Freight Forwarding (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits15
- Guided learning92 hours
- Units in this qualification31
Awarded by Open Awards · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Business CommunicationReal unit · Open Awards
What you'll be able to do
- Communicate formally in writing.
- Communicate effectively by telephone.
- Take part in a meeting.
- Know about the use of technology to enable “remote access”.
Contribute to Effective Working Relationships Within a Freight Forwarding CompanyReal unit · Open Awards
What you'll be able to do
- Contribute to effective working relationships within Freight Forwarding company
Contribute to the Provision of Customer Service Within Freight ForwardingReal unit · Open Awards
What you'll be able to do
- Contribute to the Provision of Customer Service Within Freight Forwarding
International and European Exports for the Airfreight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand basic International and European Freight exports through Airfreight Forwarding
Introduction to Airports and Seaports for the Freight ForwarderReal unit · Open Awards
What you'll be able to do
- Identify main seaports and airports around the world used in conjuction with Freight Forwarding
Introduction to Exports for the Airfreight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand basic International and European Freight exports through Airfreight Forwarding
Introduction to Exports for the Sea Freight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand basic International and European Freight exports through Sea Freight Forwarding
Introduction to Her Majesty’s Revenue and Customs (HMRC) in relation to Freight ForwardingReal unit · Open Awards
What you'll be able to do
- Understand what part HMRC plays in the international trade Freight Forwarding
Introduction to Imports for the Air Freight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand basic International and European freight imports through Airfreight Forwarding
Introduction to Imports for the Sea Freight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand basic International and European Freight imports through Sea Freight Forwarding
Introduction to International Commercial Terms - INCOTERMS for the Freight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand what part of INCOTERMS play in international trade Freight Forwarding
Introduction to Sea, Air, and Road Bills and Notes for the Freight ForwarderReal unit · Open Awards
What you'll be able to do
- Understand some advantages and some disadvantages of using different Bills when moving goods into and out of the UK
Introduction to Trade Associations, Organisations and Regulating Bodies within Freight ForwardingReal unit · Open Awards
What you'll be able to do
- Understand what part the trade organisations play in international trade Freight Forwarding
Key Regulations and Procedures Associated with UK Air Freight ForwardingReal unit · Open Awards
What you'll be able to do
- Understand UK HMRC regulations and procedures for movement of cargo by Airfreight.
- Understand the meaning of the term Dangerous Goods within Airfreight Forwarding.
Key Regulations and Procedures Associated with UK Sea Freight ForwardingReal unit · Open Awards
What you'll be able to do
- Understand UK HMRC regulations and procedures for movement of cargo by Sea Freight.
- Understand the meaning of the term 'Dangerous Goods' within Sea Freight Forwarding.
Make an Effective Contribution to a Freight Forwarding BusinessReal unit · Open Awards
What you'll be able to do
- Understand how to make an effective contribution to a Freight Forwarding business
Manage Own Performance in a Business EnvironmentReal unit · Open Awards
What you'll be able to do
- Understand how to plan work and be accountable to others.
- Understand how to behave in a way that supports effective working.
- Plan and be responsible for own work, supported by others.
- Support effective working.
Manage own performance in a business environmentReal unit · Open Awards
What you'll be able to do
- Understand how to plan work and be accountable to others,
- Understand how to behave in a way that supports effective working,
- Plan and be responsible for own work, supported by others,
- Behave in a way that supports effective working
Obtain Freight Forwarding Information Required for the Movement of GoodsReal unit · Open Awards
What you'll be able to do
- Obtain Freight Forwarding information required in the movement of goods
Obtain Relevant Freight Forwarding Information on Collection of Cargo for International or European ShipmentsReal unit · Open Awards
What you'll be able to do
- Obtain Freight Forwarding information on the collection of cargo for International OR European shipments,
- Identify and deal with problems when obtaining Freight Forwarding information on the collection of cargo
Obtain Relevant Freight Forwarding Information on Import Delivery of Cargo Within the EUReal unit · Open Awards
What you'll be able to do
- Obtain Freight Forwarding information on import delivery of cargo within the EU,
- Identify and deal with problems when obtaining Freight Forwarding information on the delivery of import cargo within the UK
Organise the Preparation of Documents for a Sea Freight Forwarding CustomerReal unit · Open Awards
What you'll be able to do
- Organise the preparation of documentation for Sea Freight Forwarding customer
Organise the Preparation of Documents for an Airfreight Forwarding CustomerReal unit · Open Awards
What you'll be able to do
- Organise the preparation of documentation for Airfreight Forwarding customer
Process Relevant Airfreight Forwarding Documents for Her Majesty’s Revenue and Customs - HMRCReal unit · Open Awards
What you'll be able to do
- Identify required Airfreight Forwarding documents for HMRC for imports and exports.
- Identify problems that can occur when processing Airfreight Forwarding HMRC documentation for imports and exports.
Process Relevant Sea Freight Forwarding Documents for Her Majesty’s Revenue and Customs - HMRCReal unit · Open Awards
What you'll be able to do
- Identify required Sea Freight Forwarding documents for HMRC for imports and exports.
- Identify problems that can occur when processing Sea Freight Forwarding HMRC documentation for imports and exports.
Provide Leadership for Your Team in Freight Forwarding OperationsReal unit · Open Awards
What you'll be able to do
- Provide leadership for a team in Freight Forwarding operations
The Functions of a Freight Forwarding Office and How to Work There SafelyReal unit · Open Awards
What you'll be able to do
- Know the functions of a Freight Forwarding office and how to work there safely
Understand Freight Forwarding Operations to Meet Customer RequirementsReal unit · Open Awards
What you'll be able to do
- Understand Freight Forwarding operations to meet customer requirements
Understand Freight Forwarding in Conjunction with the Supply ChainReal unit · Open Awards
What you'll be able to do
- Understand the aspects of Freight Forwarding within the international supply chain and characteristics of related transport modes, roles and freight rates
Understand Key Terms for Freight Forwarding and International Supply ChainReal unit · Open Awards
What you'll be able to do
- Understand key areas of the international supply chain in relation to Freight Forwarding
Understand the Importance of Compliance with Legal, Regulatory, Ethical and Social Requirements in Freight Forwarding OperationsReal unit · Open Awards
What you'll be able to do
- Understand the importance of compliance with legal, regulatory, ethical, and social requirements in Freight Forwarding operations
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Open Awards Level 2 Certificate in Understanding European and International Freight Forwarding (RQF)
30 units in this credential, in the order it lists them, awarded by Open Awards.
- Business Communication
- Contribute to Effective Working Relationships Within a Freight Forwarding Company
- Contribute to the Provision of Customer Service Within Freight Forwarding
- International and European Exports for the Airfreight Forwarder
- Introduction to Airports and Seaports for the Freight Forwarder
- Introduction to Exports for the Airfreight Forwarder
and 24 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.