NCFE · RQF Level 3
NCFE Level 3 Diploma in Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits55
- Guided learning284 hours
- Units in this qualification45
Awarded by NCFE · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Buddy a colleague to develop their skillsReal unit · NCFE
What you'll be able to do
- Understand how to buddy a colleague
- Plan to buddy a colleague
- Support a buddy colleague carrying out work activities
Chair and lead meetingsReal unit · NCFE
What you'll be able to do
- Prepare to lead meetings
- Chair and lead meetings
- Deal with post-meeting matters
Collaborate with other departmentsReal unit · NCFE
What you'll be able to do
- Understand how to collabourate with other departments
- Identify opportunities for collabouration with other departments
- Collabourate with other departments
Conduct quality auditsReal unit · NCFE
What you'll be able to do
- Understand the principles underpinning the management of quality
- Prepare to carry out quality audits
- Conduct quality audits
Contribute to the development and implementation of an information systemReal unit · NCFE
What you'll be able to do
- Understand the design and implementation of an information system
- Contribute to the development of an information system
- Contribute to the implementation of an information system
Contribute to the improvement of business performanceReal unit · NCFE
What you'll be able to do
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Solve problems in business
- Contribute to the improvement of activities
Deliver a presentationReal unit · NCFE
What you'll be able to do
- Understand the principles underpinning the delivery of presentations
- Prepare to deliver a presentation
- Deliver a presentation
Develop a presentationReal unit · NCFE
What you'll be able to do
- Understand how to develop a presentation
- Develop a presentation
Develop and implement an operational planReal unit · NCFE
What you'll be able to do
- Understand the principles of operational planning
- Develop an operational plan
- Implement an operational plan
- Evaluate the effectiveness of an operational plan
Develop and maintain professional networksReal unit · NCFE
What you'll be able to do
- Understand the principles of effective networking
- Identify professional networks for development
- Maintain professional networks
Develop working relationships with stakeholdersReal unit · NCFE
What you'll be able to do
- Understand working relationships with stakeholders
- Determine the scope for collabouration with stakeholders
- Develop productive working relationships with stakeholders
- Evaluate relationships with stakeholders
Discipline and grievance managementReal unit · NCFE
What you'll be able to do
- Understand the principles supporting the management of discipline and grievance cases
- Manage a disciplinary case
- Manage a grievance
Employee rights and responsibilitiesReal unit · NCFE
What you'll be able to do
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
Encourage innovationReal unit · NCFE
What you'll be able to do
- Identify opportunities for innovation
- Generate and test ideas for innovation and improvement
- Implement innovative ideas and improvements
Encourage learning and developmentReal unit · NCFE
What you'll be able to do
- Understand the principles of learning and development
- Support individuals' learning and development
- Evaluate individuals’ learning and development
Gather, analyse and interpret customer feedbackReal unit · NCFE
What you'll be able to do
- Understand how to gather, analyse and interpret customer feedback
- Plan the collection of customer feedback on customer service issues
- Gather customer feedback
- Analyse and interpret customer feedback to recommend improvements
Health and Safety Procedures in the WorkplaceReal unit · NCFE
What you'll be able to do
- Know health and safety procedures in the workplace.
- Carry out tasks with regard to health and safety in the workplace.
Implement and maintain business continuity plans and processesReal unit · NCFE
What you'll be able to do
- Plan for the implementation of business continuity plans and processes
- Implement business continuity plans and processes
- Maintain the fitness for purpose of on-going business continuity plans and processes
Implement changeReal unit · NCFE
What you'll be able to do
- Understand the principles of change management
- Plan the implementation of change
- Manage the implementation of a change plan
- Evaluate the effectiveness of the implementation of change plans
Manage a budgetReal unit · NCFE
What you'll be able to do
- Understand how to identify financial requirements
- Understand how to set budgets
- Manage a budget
- Evaluate the use of a budget
Manage a projectReal unit · NCFE
What you'll be able to do
- Understand the management of a project
- Plan a project
- Manage a project
- Evaluate the effectiveness of a project
Manage business riskReal unit · NCFE
What you'll be able to do
- Understand the management of business risk
- Address business risk
- Mitigate business risk
Manage conflict within a teamReal unit · NCFE
What you'll be able to do
- Understand the principles of conflict management
- Reduce the potential for conflict within a team
- Deal with conflict within a team
Manage eventsReal unit · NCFE
What you'll be able to do
- Understand the management of an event
- Manage the planning of an event
- Manage an event
- Follow up an event
Manage individuals' development in the workplaceReal unit · NCFE
What you'll be able to do
- Carry out performance appraisals
- Support the learning and development of individual team members
Manage individuals’ performanceReal unit · NCFE
What you'll be able to do
- Understand the management of underperformance in the workplace
- Manage individuals' performance in the workplace
Manage knowledge in an organisationReal unit · NCFE
What you'll be able to do
- Understand the principles of knowledge management
- Identify knowledge to be managed within an organisation
- Manage knowledge within an organisation
Manage personal and professional developmentReal unit · NCFE
What you'll be able to do
- Identify personal and professional development requirements
- Fulfil a personal and professional development plan
- Maintain the relevance of a personal and professional development plan
Manage physical resourcesReal unit · NCFE
What you'll be able to do
- Identify the need for physical resources
- Obtain physical resources
- Manage the use of physical resources
Manage redundancy and redeploymentReal unit · NCFE
What you'll be able to do
- Understand the management of redundancy
- Understand the principles of redeployment
- Manage a redundancy
- Manage the redeployment of staff
Manage team performanceReal unit · NCFE
What you'll be able to do
- Understand the management of team performance
- Allocate and assure the quality of work
- Manage communications within a team
Manage the impact of work activities on the environmentReal unit · NCFE
What you'll be able to do
- Understand how to support environmentally-friendly working practices
- Organise work so as to minimise the impact on the environment
- Manage the environmental impact of the use of resources
Negotiate in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the principles underpinning negotiation
- Prepare for business negotiations
- Carry out business negotiations
Participate in a projectReal unit · NCFE
What you'll be able to do
- Understand how to manage a project
- Support the delivery of a project
Prepare for and support quality auditsReal unit · NCFE
What you'll be able to do
- Understand the principles underpinning the management of quality
- Prepare for quality audits
- Support quality audits
Principles of businessReal unit · NCFE
What you'll be able to do
- Understand business markets
- Understand business innovation and growth
- Understand financial management
- Understand business budgeting
- Understand sales and marketing
Principles of leadership and managementReal unit · NCFE
What you'll be able to do
- Understand the principles of effective decision making
- Understand leadership styles and models
- Understand the role, functions and processes of management
- Understand performance measurement
Principles of people managementReal unit · NCFE
What you'll be able to do
- Understand the principles of workforce management
- Understand equality of opportunity, diversity and inclusion
- Understand team building and dynamics
- Understand performance management
- Understand training and development
- Understand reward and recognition
Procure products and/or servicesReal unit · NCFE
What you'll be able to do
- Identify procurement requirements
- Select suppliers
- Buy products and/or services
Promote equality, diversity and inclusion in the workplaceReal unit · NCFE
What you'll be able to do
- Understand the organisational aspects of equality, diversity and inclusion in the workplace
- Understand the personal aspects of equality, diversity and inclusion in the workplace
- Support equality, diversity and inclusion in the workplace
Recruitment, selection and induction practiceReal unit · NCFE
What you'll be able to do
- Understand the principles and theories underpinning recruitment, selection and induction practice
- Recruit people into an organisation
- Select appropriate people for the role
- Induct people into an organisation
Resolve customers’ complaintsReal unit · NCFE
What you'll be able to do
- Understand the monitoring and resolution of customers’ complaints
- Deal with customers’ complaints
Resolve customers’ problemsReal unit · NCFE
What you'll be able to do
- Understand the monitoring and resolution of customers’ problems
- Deal with customers’ problems
Review the quality of customer serviceReal unit · NCFE
What you'll be able to do
- Understand how to review the quality of customer service
- Plan the measurement of customer service
- Evaluate the quality of customer service
Support remote or virtual teamsReal unit · NCFE
What you'll be able to do
- Assess the support needed by remote or virtual teams
- Support remote or virtual teams
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assist with budget setting within a record label context
- Collaborate with an Enterprise Venture Stakeholders
- Develop and Disseminate the Specification for the Procurement of Goods, Services or Works
- Develop professional networks in a food and drink environment
- Develop, maintain and evaluate business continuity plans and arrangements
- Devise sales strategies to win procured business
- Implement and evaluate change
- Liaise with stakeholders directly involved with the safety case
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE Level 3 Diploma in Management
45 units in this credential, in the order it lists them, awarded by NCFE.
- Buddy a colleague to develop their skills
- Chair and lead meetings
- Collaborate with other departments
- Conduct quality audits
- Contribute to the development and implementation of an information system
- Contribute to the improvement of business performance
and 39 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.