City and Guilds of London Institute · RQF Level 2
City & Guilds Level 2 Diploma In Legal Administration
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits64
- Guided learning466 hours
- Units in this qualification34
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Civil litigationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the civil court structure and the significance of the Civil Procedure Rules
- Understand pre-action matters
- Understand how a civil action may be financed
- Commence a case in the County Court
Collate and report dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to collate and report data
- Collate data
- Report data
Communication in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the requirements of written and verbal business communication
- Produce written business communications
- Communicate verbally in business environments
Consumer rightsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how consumer contracts are formed
- Understand the basic remedy of damages in consumer contracts
- Understand the role of consumer support organisations
ConveyancingReal unit · City and Guilds of London Institute
What you'll be able to do
- Distinguish between real and personal property
- Understand the purpose and process of land registration
- Understand the concept of the mortgage
- Know the procedures for transferring land from a seller to a buyer
Deliver customer serviceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand customer service delivery
- Understand the relationship between customer service and a brand
- Prepare to deal with customers
- Provide customer service
- Support improvements to customer service delivery
Develop working relationships with colleaguesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of effective team working
- Maintain effective working relationships with colleagues
- Collabourate with colleagues to resolve problems
Employee rights and responsibilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
Family LawReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the requirements for a valid marriage and civil partnership
- Understand the procedure for the dissolution of a marriage or civil partnership
- Understand the provisions relating to children following the breakdown of a relationship
Handle mailReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to deal with mail
- Deal with incoming mail
- Deal with outgoing mail
Health and safety in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand health and safety responsibilities in a business environment
- Work in a safe way in a business environment
- Comply with health and safety requirements in a business environment
Law in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the differences between a self employed person and an employed person
- Understand the importance of a contract of employment
- Understand how contracts of employment can be terminated
- Understand the requirements of an effective working environment
Legal audio processingReal unit · City and Guilds of London Institute
What you'll be able to do
- Transcribe business and legal documents from audio
Legal database processingReal unit · City and Guilds of London Institute
What you'll be able to do
- Use database software to create, modify and present data for the legal environment
Legal presentation techniquesReal unit · City and Guilds of London Institute
What you'll be able to do
- Use presentation software to create, modify and present information for the legal environment
Legal spreadsheet processingReal unit · City and Guilds of London Institute
What you'll be able to do
- Use spreadsheet software to create, modify and present data for the legal environment
Legal text processingReal unit · City and Guilds of London Institute
What you'll be able to do
- Use word processing software to create and amend business and legal documents
Manage diary systemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the management of diary systems
- Manage diary systems
Manage personal performance and developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Manage personal performance
- Manage their own time and workload
- Identify their own development needs
- Fulfil a personal development plan
Prepare text from shorthandReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to use shorthand to create text
- Use shorthand to prepare text
Principles of contract liabilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key elements of a contract
- Understand the circumstances in which a contract may be discharged and the main remedy on breach
Principles of criminal liabilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key elements of a crime
- Understand the main fatal and non-fatal offences against the person
Principles of negligenceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key elements of duty of care
- Understand the key elements of breach of duty of care
- Understand the principles of remoteness of damage
- Understand defences to an action of negligence
- Understand public policy requirements for claims for psychiatric harm
Process information about customersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to process customer information
- Process customer information
Produce business documentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to prepare business documents
- Prepare business documents
- Distribute business documents
Produce minutes of meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to take minutes of meetings
- Take notes of meetings
- Produce minutes of meetings
Proofreading in the legal environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to proofread legal and business documents to identify errors
Provide reception servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand reception services
- Provide a reception service
Store and retrieve informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand information storage and retrieval
- Gather and store information
- Retrieve information
The legal environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose of law and the framework within which it operates
- Understand the main sources of English law
- Understand the operation of the legal system
Use a telephone and voicemail systemReal unit · City and Guilds of London Institute
What you'll be able to do
- Use a telephone and voicemail system
- Make telephone calls
- Receive telephone calls
- Use voicemail systems
Use and maintain office equipmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to use office equipment
- Use and maintain office equipment
Wills and successionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal requirements of a valid Will
- Know the standard format of a simple Will
- Understand the rules of intestacy
- Know the different types of grant of representation issued by the Probate Registry
- Understand the provisions of the Inheritance (Provision for Family and Dependents) Act 1975
Working in the legal environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the roles and responsibilities of personnel within a legal office
- Understand the role and responsibilities of the legal secretary
- Know the relevant legislation, policies and procedures that apply to the business environment
- Understand how to work as a member of a legal team
- Understand the importance of establishing and maintaining customer relationships in the legal environment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Legal Administrative Assistant
Your journey starts here, and we're excited to see where it takes you. We'll provide the training, the challenges, and the support; you bring the enthusiasm and the hard work. Together, we'll build a rewarding career for you in the legal sector.
See the whole journey →Showing 6 roles, drawn from 78 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 2 Diploma In Legal Administration
34 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Civil litigation
- Collate and report data
- Communication in a business environment
- Consumer rights
- Conveyancing
- Deliver customer service
and 28 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.