Future (Awards and Qualifications) Ltd · RQF Level 2
FAQ Level 2 Certificate in Principles of Providing Security Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits15
- Guided learning79 hours
- Units in this qualification17
Awarded by Future (Awards and Qualifications) Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Future (Awards and Qualifications) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist with the implementation of safety and security at a live eventReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Contribute to carrying out risk assessments in relation to security and safety at a live event.
- Evaluate security arrangements
- Make recommendations about the potential for crime and disorder
Building Working Relationships with ColleaguesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how people in the workplace depend on one another
- Understand how an individual’s behaviour affects other people at work
- Demonstrate positive behaviours that promote effective working with others
Building Working Relationships with CustomersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
- Understand why organisations normally have protocols for dealing with customers
- Interact positively with customers in line with given protocols
Communicating Solutions to OthersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand why they need tosolve a problem
- Communicate the solutioneffectively to others
- Provide appropriate responsesto questions or objections
- Evaluate their performance
Conflict Management for the Private Security IndustryReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the principles of conflict management appropriate to their role
- Understand how to recognise, assess and reduce risk in conflict situations
- Understand how to communicate effectively in emotive situations and de-escalate conflict
- Understand how to develop and use problem solving strategies for resolving conflict
- Understand good practice to follow after conflict situations
Developing Personal Skills For LeadershipReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the main features of leadership
- Plan how to demonstrate leadership skills
- Prepare for a leadership activity
Learning with Colleagues and Other LearnersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the importanceof learning with colleaguesor other learners
- Plan the learning they willundertake with colleagues orother learners
- Interactappropriately with colleaguesor other learners in a learningsituation
- Review the learning they have undertaken with colleagues or other learners
Practising Leadership Skills with OthersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how to lead agroup activity
- Demonstrate effectiveleadership skills with others
- Evaluate their leadershipperformance
Setting and Meeting Targets at WorkReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how to develop and confirm personal targets
- Review progress against owntargets
Solving Work-Related ProblemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand that both individuals and organisations encounter workplace problems
- Use sources of help effectively
- Consider possible solutions to workplace problems
- Apply appropriate strategies to solve workplace problems
Terrorism awarenessReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the history of terrorism
- Understand the classifications of terrorist groups
- Understand the current threats to the UK
- Understand how to report suspicious activity/objects and suspected threats
- Understand different government threat levels relevant to the UK
Understanding security and loss prevention in a retail businessReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Know what actions can be taken to prevent crime in a retail business
- Know how security incidents should be dealt with
Working as a CCTV OperatorReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand CCTV Codes of Practice, Operational Procedures and Guidelines
- Understand relevant Legislation and how it impacts on CCTV operations
- Understand the Roles and Responsibilities of the CCTV Operator and other CCTV Staff
- Understand the characteristics of a CCTV system
- Understand how to make effective use of CCTV equipment
- Understand Emergency Procedures in the CCTV Control Room
Working as a Door SupervisorReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the behaviour appropriate for individual door supervisors, as defined by the Security Industry Authority’s (SIA) Standards of Behaviour
- Understand the elements of civil and criminal law relevant to door supervisors
- Understand search procedures and the reasons for having them
- Understand the powers of arrest and related procedures
- Understand relevant drug legislation and its relevance to the role of the door supervisor
- Understand incident recording and crime scene preservation
- Understand licensing law and social responsibility
- Understand and be able to follow procedures for eme
Working as a Security OfficerReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the role of a security officer within the private security industry.
- Understand the importance of, and reasons for, patrolling.
- Understand how to control access to and egress from a site.
- Understand basic search procedures.
- Understand the purpose and function of different types of technology, security and monitoring systems in the security environment.
- Understand the law and its relevance to the role of a security officer.
- Understand the importance and purpose of reporting and record keeping.
Working in a TeamReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the advantages and disadvantages of having a team complete a task
- Understand the need for a team to work to an agreed code of conduct
- Recognise the different strengths, skills and experiences different people bring to a team
- Understand how to allocate roles and responsibilities within the team in relation to a given task
- Work positively as a member of a team
- Reflect on the performance of a team
Working in the Private Security IndustryReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know the purpose and main features of the private security industry
- Understand the legislation that is relevant to people working in the private security industry
- Understand relevant aspects of health and safety in the workplace
- Apply the principles of fire safety
- Deal with non-fire-related workplace emergencies
- Understand the principles of effective communication and customer care in the private security industry
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Arrange for deployment of CCTV cameras
- Comply with CCTV operational and management standards
- Confirm client’s Physical Security aims and objectives
- Confirm the need for system and service development
- Deal with conflict when making keyholding attendances
- Deal with lost and found property
- Develop operational requirements for CCTV
- Ensure Information Collected Through CCTV Meets Requirements
Where this can lead
Security Coordinator
Your journey starts here, learning the essentials. If you're keen to learn, reliable, and genuinely care about keeping people safe, there's a clear path for you to build a really rewarding career in security operations with us. We're looking for people who want to grow, and we'll give you the tools and opportunities to do just that.
See the whole journey →Showing 6 roles, drawn from 25 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for FAQ Level 2 Certificate in Principles of Providing Security Services (QCF)
17 units in this credential, in the order it lists them, awarded by Future (Awards and Qualifications) Ltd.
- Assist with the implementation of safety and security at a live event
- Building Working Relationships with Colleagues
- Building Working Relationships with Customers
- Communicating Solutions to Others
- Conflict Management for the Private Security Industry
- Developing Personal Skills For Leadership
and 11 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.