SFJ Awards · RQF Level 2
SFJ Awards Level 2 Certificate in Supporting Access to Legal Advice
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits15
- Guided learning90 hours
- Units in this qualification9
Awarded by SFJ Awards · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communicating with legal advice clientsReal unit · SFJ Awards
What you'll be able to do
- Know the importance of establishing communication with new and existing legal advice clients
- Communicate with legal advice clients
- Know the importance of following client confidentiality procedures
- Minimise communication difficulties with legal advice clients
- Take action in situations that require immediate action
Contributing to effective team workingReal unit · SFJ Awards
What you'll be able to do
- 1a. Contribute to effective team working
- 1b. Contribute to effective team working (continued)
- 2a. Know how to contribute to effective team working
- 2b. Know how to contribute to effective team working (continued)
Enabling legal advice clients to access signposting and referral opportunitiesReal unit · SFJ Awards
What you'll be able to do
- Know the referral opportunities available to legal advice clients
- Know the organisational and legal requirements relating to the referral of legal advice clients to other services
- Help legal advice clients to take up referral opportunities
Give customers a positive impression of yourself and your organisation.Real unit · SFJ Awards
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Obtaining and providing legal information materialsReal unit · SFJ Awards
What you'll be able to do
- Know why legal information materials may be required
- Provide legal information materials
- Assess the effectiveness of the legal information materials provided
Providing legal information and advice using the telephoneReal unit · SFJ Awards
What you'll be able to do
- Know the processes and procedures for providing legal information and advice using the telephone
- Respond to client queries on the telephone
- End the call
Recognise diversity when delivering customer serviceReal unit · SFJ Awards
What you'll be able to do
- Respect customers as individuals and promote equality in customer service
- Adapt customer service to recognise the different needs and expectations of diverse groups of customers
- Understand how to recognise diversity when delivering customer service
Reflective practice in a legal advice contextReal unit · SFJ Awards
What you'll be able to do
- Understand the principles of reflective practice in a legal advice context
- Reflect on own practice in a legal advice context
Supporting clients to make use of the legal advice serviceReal unit · SFJ Awards
What you'll be able to do
- Know the importance of supporting clients to make use of the legal advice service
- Support clients on their use of the legal advice service
- Provide information to meet the client’s needs
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Communicate with potential clients
- Develop the capacity of the organisation to meet the needs of clients
- Enable clients to act on their own behalf
- Engage with young people requiring legal advice
- Establish communication with clients
- Facilitate communication using interpreters
- Obtain and provide legal information materials
- Provide and receive referrals on behalf of clients
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SFJ Awards Level 2 Certificate in Supporting Access to Legal Advice
9 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Communicating with legal advice clients
- Contributing to effective team working
- Enabling legal advice clients to access signposting and referral opportunities
- Give customers a positive impression of yourself and your organisation.
- Obtaining and providing legal information materials
- Providing legal information and advice using the telephone
and 3 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.