Industry Qualifications · RQF Level 3
IQ IAM Level 3 Certificate in Professional PA and Administration Skills
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits15
- Units in this qualification13
Awarded by Industry Qualifications · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Industry Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
An introduction to neuro-linguistic programmingReal unit · Industry Qualifications
What you'll be able to do
- Understand the principles and techniques of neuro-linguistic programming (NLP)
- Understand the purpose of planning communications
- Understand the art of verbal communication
- Understand how to identify and evaluate areas of professional and personal development
Creating effective eventsReal unit · Industry Qualifications
What you'll be able to do
- Understand what makes a good event
- Plan and organise an event
- Understand the different types of venues and resources needed for different types of events
- Understand how to organise and run events
- Understand how to evaluate an event
Essential business writing skillsReal unit · Industry Qualifications
What you'll be able to do
- Understand the purpose of planning communication
- Understand the purpose and value of designing and producing high quality and attractive documents
- Understand how to communicate in writing
- Communicate in writing
Finance for the PA and administration personnelReal unit · Industry Qualifications
What you'll be able to do
- Understand the different types of investment businesses use
- Understand how to use financial statements
- Understand the need for financial controls within organisations
HR for the PA and administration personnelReal unit · Industry Qualifications
What you'll be able to do
- Understand the processes involved in the recruitment of individuals to an organisation.
- Understand how to effectively conduct interviews with potential candidates.
- Understand how to monitor and manage the performance of individuals within an organisation.
- Understand the organisational requirements for administering human resource records, including data protection and confidentiality.
- Understand the legal requirements for administering human resource records, ensuring compliance with relevant legislation.
Managing Self DevelopmentReal unit · Industry Qualifications
What you'll be able to do
- Understand own values, career and personal goals in relation to a work role and professional development
- Understand how to plan development effectively
- Understand how to monitor and evaluate development activities
Marketing for the PA and Administration PersonnelReal unit · Industry Qualifications
What you'll be able to do
- Understand the fundamental principles underpinning marketing activities.
- Understand the importance of the customer to the success of an organisation.
- Understand the role of the customer in shaping marketing strategies.
- Understand the concept of the marketing mix and assess its practical application within an organisation.
- Understand relevant marketing theories and the structure of marketing teams within organisations.
- Evaluate how different marketing strategies and campaigns can benefit businesses, considering various factors and contexts.
Persuading and influencing skills for the PA and administration personnelReal unit · Industry Qualifications
What you'll be able to do
- Understand how to recognise and work with other people’s communication styles
- Understand how to influence others
- Understand how to persuade others
- Understand different questioning techniques
Project management skills for the PA and administration personnelReal unit · Industry Qualifications
What you'll be able to do
- Understand the key differences between routine work and active participation in a project.
- Understand how to prepare for a project, including defining objectives and scope.
- Understand how to plan a project, including resource allocation and timelines.
- Understand how to monitor the progress of a project against the project plan.
- Understand the purpose of evaluating a project upon completion.
- Understand different methods for evaluating a project's success and impact.
Take minutesReal unit · Industry Qualifications
What you'll be able to do
- Understand the task of taking minutes at meetings
- Understand the role of the chair and other formal responsibilities in meetings
- Take minutes at meetings
- Prepare for taking minutes
- Minute meetings
The New PAReal unit · Industry Qualifications
What you'll be able to do
- Understand the role and skills required of a PA
- Understand how to communicate, to network and to influence others successfully
- Understand different management styles and skills to work effectively in the business environment
- Understand the principle skills of time management, organising meetings, goal setting and how to apply them
The green PA and office managerReal unit · Industry Qualifications
What you'll be able to do
- Understand why the environment is important to organisations
- Understand the efficiency of your organisation’s energy consumption
- Understand ways of supporting sustainability in an organisation
- Understand the procedures for, and purpose of, keeping waste to a minimum in a business environment
- Support the minimisation of waste in an organisation
- Understand how environmental policies are communicated in organisations
Time managementReal unit · Industry Qualifications
What you'll be able to do
- Understand how time management can help the achievement of targets and objectives
- Understand the range of factors that can impact on time management, and identify strategies for minimising their impact
- Understand how to, and the purpose of, evaluating a project
- Understand how to be assertive to achieve a desired outcome
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Marketing Administrator
Your journey starts here, making sure the day-to-day marketing actually happens. But where it goes is really up to you and how much you want to learn and grow. We're here to support that, whichever path you choose.
See the whole journey →Showing 6 roles, drawn from 236 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for IQ IAM Level 3 Certificate in Professional PA and Administration Skills
13 units in this credential, in the order it lists them, awarded by Industry Qualifications.
- An introduction to neuro-linguistic programming
- Creating effective events
- Essential business writing skills
- Finance for the PA and administration personnel
- HR for the PA and administration personnel
- Managing Self Development
and 7 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.