Open College Network West Midlands · RQF Level 2
Open College Network West Midlands Level 2 Award in Hospitality and Operational Support
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits12
- Guided learning77 hours
- Units in this qualification15
Awarded by Open College Network West Midlands · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Open College Network West Midlands registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry Out Maintenance and Minor RepairsReal unit · Open College Network West Midlands
What you'll be able to do
- Understand the importance of preparation prior to carrying out maintenance and minor repairs.
- Know how environmental and other site conditions can influence how maintenance and minor repairs are carried out.
- Carry out maintenance or minor repairs.
- Work safely according to approved working practices when carrying out maintenance and repairs.
Clean and Maintain External Surfaces and AreasReal unit · Open College Network West Midlands
What you'll be able to do
- Prepare to clean or maintain external surfaces and areas.
- Clean or maintain external surfaces and areas.
- Complete the cleaning or maintenance of external surfaces and areas.
Clean and Service Bathrooms and BedroomsReal unit · Open College Network West Midlands
What you'll be able to do
- Prepare to clean and service bathrooms and bedrooms.
- Clean bathroom and toilet areas.
- Clean and service a bedroom.
Display and Sell GoodsReal unit · Open College Network West Midlands
What you'll be able to do
- Handle and maintain merchandise when displaying and selling goods.
- Display merchandise for sale.
- Deal with customers when selling goods.
- Deal with customers when selling goods.
- Process payments when selling goods.
- Process payments when selling goods.
Driving Company VehiclesReal unit · Open College Network West Midlands
What you'll be able to do
- Carry out relevant safety checks prior to driving a company vehicle.
- Carry out relevant checks prior to driving a company vehicle.
- Use the controls of a company vehicle.
- Drive company vehicles safely.
- Know organisational procedures for checking in, or handing over company vehicles after use.
- Follow organisational procedures for checking in or handing over company vehicles after use.
Essentials of customer care for outdoor centre staffReal unit · Open College Network West Midlands
What you'll be able to do
- Understand the basic principles of customer care relevant to an outdoor centre context.
- Deliver the basic principles of customer care relevant to an outdoor centre context.
General induction for outdoor centre staffReal unit · Open College Network West Midlands
What you'll be able to do
- Understand the organisation and how it operates in the industry sector.
- Understand the organisation’s procedures and rules.
- Know about the terms and conditions of employment.
Maintain Food Safety in a Catering EnvironmentReal unit · Open College Network West Midlands
What you'll be able to do
- Understand why personal hygiene is important in a catering environment.
- Maintain a high standard of personal hygiene in a catering environment.
- Understand why it is important to keep work areas clean and hygienic in a catering environment.
- Keep work areas and equipment clean and hygienic in a catering environment.
- Know why it is important to store food in a catering environment correctly.
- Store food in a catering environment correctly.
Maintain a Safe, Healthy and Secure Work EnvironmentReal unit · Open College Network West Midlands
What you'll be able to do
- Help maintain a safe, healthy and secure workplace.
- Help maintain a safe and healthy workplace.
- Behave in line with legal and organisational requirements.
- Present self according to legal and organisational policy.
Maintain the Security of Property and PremisesReal unit · Open College Network West Midlands
What you'll be able to do
- Understand how to maintain the security and safety of property and premises.
- Monitor the security and safety of property and premises.
- Comply with organisational policies and procedures when monitoring the security and safety of property and premises.
- Communicate with customers when monitoring the security and safety of property and premises.
- Ensure own safety when responding to security issues.
Provide Reception ServicesReal unit · Open College Network West Midlands
What you'll be able to do
- Understand procedures to be followed when providing reception services.
- Know health and safety procedures for a reception area.
- Provide a reception service.
- Follow organisational health and safety procedures for a reception area.
Provide a Food Counter ServiceReal unit · Open College Network West Midlands
What you'll be able to do
- Serve customers at a food counter.
- Understand why it is important to give correct information to customers when serving food.
- Serve customers at a food counter.
- Maintain food counter and service areas.
- Maintain food counter and service areas.
Serve Alcoholic and Soft DrinksReal unit · Open College Network West Midlands
What you'll be able to do
- Take customer orders when serving alcoholic and soft drinks.
- Take customer orders when serving alcoholic and soft drinks.
- Serve alcoholic and non-alcoholic drinks.
- Serve alcoholic and non-alcoholic drinks.
Work Effectively as Part of a TeamReal unit · Open College Network West Midlands
What you'll be able to do
- Work effectively as part of a team.
- Work effectively to achieve team objectives.
Working in an Office EnvironmentReal unit · Open College Network West Midlands
What you'll be able to do
- Use office equipment.
- Store and retrieve information in an office environment.
- Store and retrieve information in an office environment.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to the security of the premises
- Ensure statutory fire and other security procedures are in place and followed (team and whole establishment)
- Help keep the hire and rental unit secure
- Identify and rectify unsatisfactory performance in the void property security solution
- Maintain Basic Food Safety in Catering
- Maintain food safety in a hospitality environment Legacy
- Maintain security within a gambling business
- Provide Reception Services Legacy
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Open College Network West Midlands Level 2 Award in Hospitality and Operational Support
15 units in this credential, in the order it lists them, awarded by Open College Network West Midlands.
- Carry Out Maintenance and Minor Repairs
- Clean and Maintain External Surfaces and Areas
- Clean and Service Bathrooms and Bedrooms
- Display and Sell Goods
- Driving Company Vehicles
- Essentials of customer care for outdoor centre staff
and 9 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.