AIM Qualifications · RQF Entry Level
AIM Qualifications Entry Level Extended Award in Skills for Employment and Further Learning in Business Administration (Entry 3)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits10
- Guided learning97 hours
- Units in this qualification21
Awarded by AIM Qualifications · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units AIM Qualifications registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Careers in Business and AdministrationReal unit · AIM Qualifications
What you'll be able to do
- Know about job opportunities in business and administration
- Know about working practices within business and administration
- Know about the qualifications and skills needed for jobs in business and administration
- Plan the early stages of a career within business and administration
Creating Business DocumentsReal unit · AIM Qualifications
What you'll be able to do
- Know about types of business documents
- Know why it is important to use the right communication style in business documents
- Produce business documents
Dealing with Queries and RequestsReal unit · AIM Qualifications
What you'll be able to do
- Know the services or products of a section or department within an organisation
- Answer customers' questions
- Respond to customers' queries or requests
Filing SkillsReal unit · AIM Qualifications
What you'll be able to do
- Know about the Data Protection Act
- Know about filing classification systems
- Know about the importance of pre-sorting documents
- File using different filing classification systems
- Use an index
Handling MailReal unit · AIM Qualifications
What you'll be able to do
- Know why it is important for a business to handle mail efficiently, securely and safely
- Deal with incoming mail
- Deal with outgoing mail
Handling Telephone Calls from CustomersReal unit · AIM Qualifications
What you'll be able to do
- Greet customers calling on the telephone
- Deal with customers calling on the telephone
- Deal with communication problems whilst on the telephone
Introduction to Self-EmploymentReal unit · AIM Qualifications
What you'll be able to do
- Know about self-employment opportunities in a given sector
- Know about income and expenditure
- Know about planning for self-employment
- Know about the support available to people considering self-employment
Introduction to Self-EmploymentReal unit · AIM Qualifications
What you'll be able to do
- Know what it means to be self-employed
- Know about planning for self-employment
- Know about income and expenditure
Making and Receiving CallsReal unit · AIM Qualifications
What you'll be able to do
- Make calls
- Receive calls
- Know why it is important to an organisation that calls are handled appropriately
Problem Solving in the WorkplaceReal unit · AIM Qualifications
What you'll be able to do
- Know about problems in the workplace
- Identify ways to solve problems in the workplace
- Know about ways of working collabouratively to solve a problem
- Reflect on the effectiveness of the solution to the problem
Professional Behaviour in an Office EnvironmentReal unit · AIM Qualifications
What you'll be able to do
- Conduct self appropriately in an office environment
- Know about the rules that organisations have relating to confidentiality and security
Reception and Filing SkillsReal unit · AIM Qualifications
What you'll be able to do
- Carry out reception duties in an office environment
- Carry out basic filing in an office environment
Solve Business ProblemsReal unit · AIM Qualifications
What you'll be able to do
- Identify business problems
- Know techniques for solving business problems
- Explore solutions to a business problem
- Carry out a solution to a business problem
Supporting Business MeetingsReal unit · AIM Qualifications
What you'll be able to do
- Know the preparation required to hold a business meeting
- Set up a room for a meeting
- Support a meeting
- Complete follow-up activities after a meeting
Undertaking an Enterprise ProjectReal unit · AIM Qualifications
What you'll be able to do
- Select an enterprise project for a particular target market
- Know about the costs involved in setting up the product or service
- Know the significance of effective marketing
- Plan, monitor and review the enterprise project
Using Fax Machines and PhotocopiersReal unit · AIM Qualifications
What you'll be able to do
- Use a fax machine for specified purpose
- Recognise and resolve problems with the fax machine
- Prepare the photocopier for use
- Perform photocopying tasks
Using the Telephone, Fax Machine and PhotocopierReal unit · AIM Qualifications
What you'll be able to do
- Use a telephone in an office environment
- Use a fax machine in an office environment
- Use a photocopier in an office environment
Welcoming VisitorsReal unit · AIM Qualifications
What you'll be able to do
- Welcome visitors in a positive way
- Know why it is important to an organisation that visitors are made welcome
Work in a Customer-Friendly WayReal unit · AIM Qualifications
What you'll be able to do
- Know about good customer service
- Provide effective customer service
Working in Business AdministrationReal unit · AIM Qualifications
What you'll be able to do
- Know about jobs in business administration
- Know about the skills needed to work in business administration
- Know about own suitability for working in business administration
Working in an OfficeReal unit · AIM Qualifications
What you'll be able to do
- Respect and support other people at work in an organisation
- Maintain security and confidentiality
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Associate Business Solutions Coordinator
This Associate role is more than just a job; it's a launchpad for a really interesting career. You'll gain skills that are in demand across every industry, learn how businesses truly function, and be part of a team that genuinely makes things better. If you're organised, curious, and ready to learn, we'd love to hear from you.
See the whole journey →Showing 3 roles, drawn from 4 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for AIM Qualifications Entry Level Extended Award in Skills for Employment and Further Learning in Business Administration (Entry 3)
20 units in this credential, in the order it lists them, awarded by AIM Qualifications.
- Careers in Business and Administration
- Creating Business Documents
- Dealing with Queries and Requests
- Filing Skills
- Handling Mail
- Handling Telephone Calls from Customers
and 14 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.