NOCN · RQF Level 2
NOCN Level 2 Award in Sales (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits11
- Guided learning192 hours
- Units in this qualification11
Awarded by NOCN · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
The Level 2 Award in Sales develops an understanding of the sales process. It is intended for individuals working or aspiring to work in sales roles. Learners will explore topics such as the sales cycle, customer benefits, and sales time planning.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Customer Orders and Payments: Record KeepingReal unit · NOCN
What you'll be able to do
- Understand the purpose of record keeping in relation to customer orders and payments, including compliance, auditing, and customer service.
- Know how sales information is stored, indexed, and retrieved within an organisation's record-keeping system.
- Understand the importance of maintaining confidentiality and security of records relating to customer orders and payments, in line with data protection regulations and organisational policies.
Developing Sales Quotations or ProposalsReal unit · NOCN
What you'll be able to do
- Understand the use of benefits when creating sales quotations or proposals.
- Develop sales quotations or proposals that effectively incorporate customer benefits.
Developing and Implementing Sales Call PlansReal unit · NOCN
What you'll be able to do
- Understand the importance of sales call plans in achieving sales targets and improving customer relationships.
- Prepare a comprehensive sales call plan, including objectives, target audience, key messages, and planned activities.
- Implement a sales call plan effectively, ensuring that all activities are carried out in a timely and professional manner.
Monitoring Sales Call PlansReal unit · NOCN
What you'll be able to do
- Plan a sales call effectively, taking into account relevant factors and objectives.
- Monitor the implementation of sales call plans within the overall sales process, identifying any deviations and taking corrective action.
Planning to Achieve Sales TargetsReal unit · NOCN
What you'll be able to do
- Plan, prioritise, monitor, and review sales tasks to ensure targets are met
- Understand the importance of achieving sales targets effectively and efficiently, considering both time and resources
Sales Prospecting and Following Up LeadsReal unit · NOCN
What you'll be able to do
- Carry out sales prospecting activities effectively, identifying potential customers and generating leads.
- Understand an organisation’s legal responsibilities in relation to sales prospecting, including data protection and marketing regulations.
Sales Time PlanningReal unit · NOCN
What you'll be able to do
- Understand the role of personal goals and motivation in achieving sales success
- Prioritise sales-related activities to maximise efficiency and effectiveness
- Schedule appointments strategically to meet and exceed sales targets
Sales: Customer BenefitsReal unit · NOCN
What you'll be able to do
- Understand the concept of customer benefits and their importance in the sales process
- Effectively close a sale by highlighting and emphasising the benefits to the customer
Selling Products and Services at Trade Fairs, Trade Exhibitions and Trade ConferencesReal unit · NOCN
What you'll be able to do
- Understand the objectives of participating in trade fairs, trade exhibitions, and trade conferences, including lead generation, brand awareness, and market research.
- Understand the role of trade fairs, trade exhibitions, and trade conferences in the overall marketing process, and how they contribute to achieving marketing goals.
Telephone SalesReal unit · NOCN
What you'll be able to do
- Establish rapport with customers when engaging in telephone sales.
- Identify customer requirements effectively during telephone conversations.
- Sell products or services to customers using effective telephone sales techniques.
- Close sales successfully over the telephone.
The Sales CycleReal unit · NOCN
What you'll be able to do
- Understand the stages and key activities involved in the sales cycle
- Understand how marketing activities support and contribute to the effectiveness of the sales cycle
- Understand the relationship between the successful completion of the sales cycle and the achievement of overall sales targets
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Junior Telecommunications Sales Manager
Your journey starts here, learning the foundations. With hard work, continuous learning, and a bit of grit, there's a clear path to becoming a senior leader in our sales organisation, shaping how businesses connect across the UK and beyond.
See the whole journey →Showing 6 roles, drawn from 11 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain an understanding of record keeping related to customer orders and payments, including its importance for compliance, auditing, and customer service. The unit covers how sales information is stored, indexed, retrieved, and the significance of confidentiality and security in record management.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 2 Award in Sales (QCF)
11 units in this credential, in the order it lists them, awarded by NOCN.
- Customer Orders and Payments: Record Keeping
- Developing Sales Quotations or Proposals
- Developing and Implementing Sales Call Plans
- Monitoring Sales Call Plans
- Planning to Achieve Sales Targets
- Sales Prospecting and Following Up Leads
and 5 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.