SFJ Awards · RQF Level 3
SFJ Awards Level 3 Diploma In Working with Victims, Survivors and Witnesses
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning156 hours
- Units in this qualification14
Awarded by SFJ Awards · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units SFJ Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist victims, witnesses and survivors to manage the effects of their experienceReal unit · SFJ Awards
What you'll be able to do
- Understand the principles that underpin assisting those affected by crime or anti-social behaviour
- Assist victims, witnesses and survivors to assess options for managing the effects of their experience
- Support victims, witnesses and survivors to manage their experience of crime or anti-social behaviour
Assist witnesses and their associates to prepare for judicial and legal processesReal unit · SFJ Awards
What you'll be able to do
- Understand the impact legislative, regulatory and organisational requirements have on own area of operations
- Understand factors affecting victims, survivors and witnesses
- Understand the roles and responsibilities of the court
- Understand the importance of relationships with witnesses and associates
- Understand the roles and responsibilities of witnesses and associates
- Provide witnesses and associates with information on the services offered by own organisation
- Seek advice when needed
- Offer support to witnesses and associates to meet their needs
- Be able to
Communicate effectively with people whilst maintaining the security of informationReal unit · SFJ Awards
What you'll be able to do
- Understand how to communicate with people
- Understand how to maintain the security of information in communications with people
- Communicate with people
Contribute to the effectiveness of team workingReal unit · SFJ Awards
What you'll be able to do
- Understand the principles that underpin effective team working
- Contribute to effective team working
- Contribute to the development of team working
Develop a trusting relationship with individualsReal unit · SFJ Awards
What you'll be able to do
- Understand legislative, regulatory and organisational requirements for own area of operations
- Understand own job role and responsibilities within own area of operations
- Understand communication methods used for different individuals within own area of operations
- Understand how to establish boundaries within relationships
- Understand issues individuals may face within own area of operations
- Set up meetings with individuals which are appropriate to their needs
- Communicate with individuals in a manner suitable to their needs
- Address concerns individuals may
Develop effective working with staff from other agenciesReal unit · SFJ Awards
What you'll be able to do
- Understand relevant legal and organisational requirements when working with other agencies
- Understand the principles of effective working relationships with other agencies
- Develop effective working relationships with staff in other agencies
Develop own knowledge, skills and competenceReal unit · SFJ Awards
What you'll be able to do
- Understand the principles that underpin maintaining and developing own knowledge, skills and competence
- Maintain and develop own knowledge, skills and competence
Enable individuals to access services and facilitiesReal unit · SFJ Awards
What you'll be able to do
- Understand the principles that underpin enabling individuals to access services and facilities
- Help individuals find out about services and facilities
- Provide help to individuals to use services and facilities
Ensure your own actions reduce risks to health and safetyReal unit · SFJ Awards
What you'll be able to do
- Understand legal and organisational requirements in relation to health and safety
- Identify hazards and evaluate risks in the workplace
- Reduce risks to health and safety in the workplace
Promote equality and value diversityReal unit · SFJ Awards
What you'll be able to do
- Understand the key features of a culture which promotes equality and values diversity
- Understand the importance of promoting equality and valuing diversity for effective work in the sector
- Demonstrate behaviour appropriate to the promotion of equality and valuing of diversity
- Support others in the promotion of equality and valuing of diversity
Provide initial support to victims and witnessesReal unit · SFJ Awards
What you'll be able to do
- Understand the factors that affect victims and witnesses and impact on their need for support
- Communicate effectively with victims and witnesses
- Provide initial support to victims and witnesses
- Assess the needs and wishes of victims and witnesses for further support
Provide support and review achievements through mentoring and befriendingReal unit · SFJ Awards
What you'll be able to do
- Understand legislative, regulatory and organisational requirements
- Understand how to maintain effective mentor/befriender relationships
- Understand potential barriers in mentoring/befriending relationships
- Understand how to evaluate progress of action plans
- Understand how to support individuals to make own decisions
- Understand how to support individuals when signs of health issues are recognised
- Understand how to communicate with individuals
- Explore opportunities with individuals towards own development
- Support individuals to address any obstacles affecting own dev
Safeguarding AdultsReal unit · SFJ Awards
What you'll be able to do
- Understand the context of safeguarding for vulnerable adults
- Review policies and procedures for safeguarding of adults within a specific service setting
- Understand multi-agency approaches to safeguarding
Support victims and survivors of domestic and sexual abuse and violenceReal unit · SFJ Awards
What you'll be able to do
- Understand legislative, regulatory and organisational procedures for own area of operations
- Understand organisational procedures relating to domestic or sexual abuse
- Understand impact of own role within the organisation
- Understand what domestic and sexual abuse is
- Understand the impact domestic and sexual abuse can have on others
- Understand the supportive role performed by other agencies when dealing with victims and survivors of domestic and sexual abuse
- Understand when to use different forms of communication when dealing with victims and survivors of domestic and sexual abuse
- Be able
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assist victims and survivors of domestic violence and abuse
- Assist victims, survivors and witnesses to manage the effects of their experience LEGACY
- Assist victims, survivors, witnesses and their associates to prepare for judicial and legal processes
- Communicate and engage with individuals affected by domestic abuse or sexual violence
- Contribute to health and safety legal actions
- Contribute to the support of individuals who have experienced trauma, harm or abuse
- Develop a culture and ethos that promotes inclusion and values diversity
- Develop and implement strategies to promote awareness of domestic abuse and sexual violence
Where this can lead
Whistleblowing & Ethics Analyst
Your journey here starts with getting the fundamentals right, but the sky's the limit for where you can take your career in ethics and compliance. We're here to help you build a strong foundation and grow into a future leader.
See the whole journey →Showing 2 roles, drawn from 3 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SFJ Awards Level 3 Diploma In Working with Victims, Survivors and Witnesses
14 units in this credential, in the order it lists them, awarded by SFJ Awards.
- Assist victims, witnesses and survivors to manage the effects of their experience
- Assist witnesses and their associates to prepare for judicial and legal processes
- Communicate effectively with people whilst maintaining the security of information
- Contribute to the effectiveness of team working
- Develop a trusting relationship with individuals
- Develop effective working with staff from other agencies
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.