FAQ Level 2 Diploma in Clinical Healthcare Support (QCF)

What you'll be able to do

• Understand how to administer and receive individuals for appointments
• Make appointments for individuals in line with local policy and protocol
• Receive individuals for appointments
• Process completed appointments

What you'll be able to do

• Know the current legislation, guidelines and policies relevant to the administration of medication
• Understand own role in assisting in the administration of medication
• Understand the requirements and procedures for assisting in the administration of medication
• Understand the requirements and procedures for ensuring patient safety
• Prepare for the administration of medication
• Assist in the administration of medication
• Contribute to the management of medications and administration records

What you'll be able to do

• Know about current legislation, national guidelines, policies, protocols and good practice when assisting the practitioner to carry out health care activities
• Assist the practitioner in carrying out health care activities

What you'll be able to do

• Understand the importance of the Mental Capacity Act 2005
• Understand the key elements of the Mental Capacity Act 2005
• Understand ‘restraint’ as defined in the s6(4) Mental Capacity Act 2005
• Understand the importance of complying with the Mental Capacity Act 2005 Code of Practice when working with individuals who lack capacity

What you'll be able to do

• Know current legislation national guidelines, policies, protocols, standard operating procedures and good practice guidelines related to assessment for blood donation
• Know the process ofpre-donation assessment
• Promote individuals understanding of procedures for blood donation
• Obtain information from individuals attending blood donor sessions
• Support individuals following pre-donation assessment

What you'll be able to do

• Understand the causes of infection
• Understand the transmission of infection

What you'll be able to do

• Understand how to maintain a clean environment to prevent the spread of infection
• Understand the principles and steps of the decontamination process
• Understand the importance of good waste management practice in the prevention of the spread of infection

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to the conclusion of collecting donations
• Understand the procedures involved in concluding donation
• Conclude the collection of blood from individuals
• Provide relevant advice and information to donors

What you'll be able to do

• Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
• Understand the use of risk assessments in relation to health and safety
• Understand procedures for responding to accidents and sudden illness
• Reduce the spread of infection
• Move and handle equipment and other objects safely
• Handle hazardous substances and materials
• Understand how to promote fire safety in the work setting
• Implement security measures in the work setting
• Manage own stress

What you'll be able to do

• Understand monitoring of the health of individuals affected by health conditions
• Carry out observations of the health of individuals affected by health conditions
• Record and report on observations
• Respond to changes in an individual’s condition

What you'll be able to do

• Know the factors that affect how individuals are cared for after death
• Contribute to supporting those who are close to deceased individuals
• Contribute to preparing deceased individuals prior to transfer
• Contribute to transferring deceased individuals
• Manage own feelings in relation to the death of individuals

What you'll be able to do

• Explain the importance of own role and how it contributes to the team performance
• Use feedback to improve personal team performance
• Manage time and commitments effectively
• Establish effective working relationships with all members of the team
• Comply with organisational, national and European legislation

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to sessions and services
• Contribute to effective team work for the delivery of services
• Suggest areas for improving systems at blood donation sessions
• Offer assistance and information at donation sessions

What you'll be able to do

• Understand what dementia is
• Understand key features of the theoretical models of dementia
• Know the most common types of dementia and their causes
• Understand factors relating to an individual’s experience of dementia

What you'll be able to do

• Understand the role and responsibilities of a first aider
• Assess an incident
• Manage an unresponsive casualty who is breathing normally
• Manage an unresponsive casualty who is not breathing normally
• Recognise and assist a casualty who is chocking
• Manage a casualty with external bleeding
• Manage a casualty who is in shock
• Manage a casualty with a minor injury

What you'll be able to do

• Establish rapport with customers
• Respond appropriately to customers
• Communicate information to customers
• Understand how to give customers a positive impression of themselves and the organisation

What you'll be able to do

• Understand the need for secure handling of information in health and social care settings
• Access support for handling information
• Handle information in accordance with agreed ways of working

What you'll be able to do

• Understand person centred approaches for care and support
• Work in a person-centred way.
• Establish consent when providing care or support
• Encourage active participation
• Support the individual’s right to make choices
• Promote individuals’ well-being

What you'll be able to do

• Understand why communication is important in the work setting
• Meet the communication and language needs, wishes and preferences of individuals
• Reduce barriers to communication
• Apply principles and practices relating to confidentiality at work

What you'll be able to do

• Understand the implications of duty of care
• Understand support available for addressing dilemmas that may arise about duty of care
• Respond to complaints

What you'll be able to do

• Understand the importance of equality and inclusion
• Work in an inclusive way
• Access information, advice and support about diversity, equality and inclusion

What you'll be able to do

• Understand what is required for competence in own work role
• Reflect on own work activities
• Agree a personal development plan
• Develop own knowledge, skills and understanding

What you'll be able to do

• Know how legislation, policies and procedures determine quality standards of work
• Know the limits of own expertise and knowledge and when to refer to others
• Use resources efficiently to support quality standards

What you'll be able to do

• Understand how to plan work and be accountable to others
• Understand how to behave in a way that supports effective working
• Plan and be responsible for own work, supported by others
• Behave in a way that supports effective working

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to managing the refreshment area
• Prepare the refreshment area at blood donation sessions
• Manage the refreshment area at blood donation sessions
• Offer assistance and information at the donation refreshment area

What you'll be able to do

• Know the procedures for monitoring and maintaining the environment and resources
• Operate equipment
• Monitor and maintain the environment and resources
• Clean resources in own work area

What you'll be able to do

• Understand anatomy and physiology in relation to moving and positioning individuals
• Understand legislation and agreed ways of working when moving and positioning individuals
• Minimise risk before moving and positioning individuals
• Prepare individuals before moving and positioning
• Move and position an individual
• Know when to seek advice from and/or involve others when moving and positioning an individual

What you'll be able to do

• Understand how legislation, policy and good practice guidelines relate to obtaining and testing capillary blood samples.
• Understand the anatomy and physiology in relation to obtaining and testing capillary blood samples.
• Prepare to obtain capillary blood samples.
• Obtain capillary blood samples.
• Test and record the results of blood samples.
• Pass on the results of blood samples.

What you'll be able to do

• Understand the processes involved in obtaining and testing specimens from individuals.
• Prepare to obtain specimens from individuals.
• Obtain specimens from individuals.
• Test specimens.
• Report on the outcomes on the test of specimens.
• Understand relevant legislation, policy and good practice in relation to obtaining, carrying, testing and storing specimens.

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to the preparation of donations, samples and documentation
• Receive and handle blood donations and samples
• Prepare documents, blood donations and samples for transportation

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to preparing donors
• Understand the procedures involved in blood donation
• Prepare donors for blood or blood component donation
• Prepare the venous access site for blood donation
• Monitor the condition of donors
• Complete the collection process

What you'll be able to do

• Understand current legislation, policy and good practice related to the preparation of individuals for healthcare activities
• Prepare individuals for healthcare activities
• Record and report healthcare activities

What you'll be able to do

• Describe factors that influence health
• Explore behaviour change
• State the role of effective communication in health promotion

What you'll be able to do

• Recognise signs of abuse.
• Respond to suspected or alleged abuse.
• Understand the national and local context of safeguarding and protection from abuse.
• Understand ways to reduce the likelihood of abuse.
• Recognise and report unsafe practices.

What you'll be able to do

• Describe methods of health promotion planning
• Identify opportunities for the practical application of health promotion
• Outline the scientific basis of health promotion

What you'll be able to do

• Understand the job role, responsibilities and limitations
• Use verbal and non-verbal communication to help calm a potentially violent situation
• Dynamically risk assess a potentially violent situation
• Take action that will help calm a potentially violent situation whilst maintaining personal safety
• Review an incident and support processes
• Accurately report an incident

What you'll be able to do

• Understand the importance of sleep
• Establish conditions suitable for sleep
• Assist an individual to sleep
• Monitor sleep
• Access information and advice about difficulties with sleep

What you'll be able to do

• Understand the benefits of therapy sessions
• Prepare for therapy sessions
• Provide support in therapy sessions
• Observe and record therapy sessions
• Contribute to the review of therapy sessions

What you'll be able to do

• Understand approaches to managing pain and discomfort
• Assist in minimising individuals’ pain or discomfort
• Monitor, record and report on the management of individuals’ pain or discomfort

What you'll be able to do

• Understand relevant legislation, policy and good practice related to receiving and storing medication and products
• Receive and store medication and products

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to blood donation sessions
• Gather and record blood donation information
• Understand the types of donor information which needs to be recorded

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to blood donation sessions
• Obtain information from donors
• Offer assistance and information at blood donation sessions

What you'll be able to do

• Understand legislation, local policy and protocol in relation to dressing for work in a health care setting
• Select and use personal protective equipment (PPE) in a health care setting

What you'll be able to do

• Carry out evaluation of services
• Pass on constructive ideas for improving service provision
• Make changes to own practice to improve service provision

What you'll be able to do

• Understand the requirements of legislation and agreed ways of working to protect the rights of individuals at the end of life
• Understand factors affecting end of life care
• Understand advance care planning in relation to end of life care
• Provide support to individuals and key people during end of life care
• Understand how to address sensitive issues in relation to end of life care
• Understand the role of organisations and support services available to individuals and key people in relation to end of life care
• Access support for the individual or key people from the wid

What you'll be able to do

• Know ways to support individuals to access information on services and facilities
• Work with individuals to select and obtain information about services and facilities
• Work with individuals to access and use information about services and facilities
• Support individuals to evaluate the information accessed on services and facilities

What you'll be able to do

• Understand health care procedures likely to be undertaken by individuals
• Support individuals to prepare to carry out their own health care procedures
• Support individuals to carry out health care procedures
• Monitor health care procedures undertaken by individuals

What you'll be able to do

• Support individuals to make choices about food and drink
• Prepare to provide support for eating and drinking
• Provide support for eating and drinking
• Clear away after food and drink
• Monitor eating and drinking and the support provided

What you'll be able to do

• Understand factors that affect the management of continence
• Support individuals to manage their own continence
• Support the use of equipment to manage continence
• Support continence safely
• Monitor and report on support for managing continence

What you'll be able to do

• Work with individuals to identify their needs and preferences in relation to personal care
• Provide support for personal care safely
• Support individuals to use the toilet
• Support individuals to maintain personal hygiene
• Support individuals to manage their personal appearance
• Monitor and report on support for personal care

What you'll be able to do

• Understand healthcare activities in order to support individuals
• Prepare individuals to undergo healthcare activities
• Support individuals undergoing healthcare activities.
• Support individuals following the healthcare activities.

What you'll be able to do

• Understand causes and effects of distress
• Prepare to support individuals who are experiencing distress
• Support individuals through periods of distress
• Support individuals to reduce distress
• Record and report on an individual’s distress

What you'll be able to do

• Understand roles and responsibilities in the prevention and control of infections
• Understand legislation and policies relating to prevention and control of infections
• Understand systems and procedures relating to the prevention and control of infections
• Understand the importance of risk assessment in relation to the prevention and control of infections
• Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
• Understand the importance of good personal hygiene in the prevention and control of infections

What you'll be able to do

• Understand working relationships in health and social care.
• Work in ways that are agreed with the employer.
• Work in partnership with others.

What you'll be able to do

• Understand the importance of health and safety measures when transporting, transferring and positioning individuals and equipment in the perioperative care environment
• Understand the requirements for pressure area care in the perioperative environment
• Prepare to transport individuals within the perioperative care environment
• Assist in the transfer and positioning of individuals within the perioperative environment

What you'll be able to do

• Know the main forms of mental ill health
• Know the impact of mental ill health on individuals and others in their social network

What you'll be able to do

• Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
• Implement an effective strategy for promoting mental well-being and mental health with individuals and groups

What you'll be able to do

• Understand the anatomy and physiology of the skin in relation to pressure area care
• Understand good practice in relation to own role when undertaking pressure area care
• Follow the agreed care plan
• Understand the use of materials, equipment and resources are available when undertaking pressure area care
• Prepare to undertake pressure area care
• Undertake pressure area care

What you'll be able to do

• Understand current legislation national guidelines, policies, protocols, standard operating procedures and good practice related to own role
• Welcome donors at blood donation sessions
• Check blood donor details and information