City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Diploma In Health Informatics (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits52
- Units in this qualification21
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analyse and present health related data and informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the analysis and presentation of health related data and information
- Prepare to analyse data and information and present outputs in a health context
- Carry out analysis of data and information
- Review and present outputs of the analysis
Analyse and report dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to organise and evaluate data that has been researched
- Understand how to report data that has been researched
- Analyse and evaluate data
- Report data
Communicate in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose and value of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of further developing communication skills
Communication skills for working in the health sectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to communicate effectively in different situations
- Understand how to manage barriers to effective communication
- Maintain accurate and complete records
- Understand how to develop own communication skills
Deliver training through demonstration and instructionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to deliver training through demonstration and instruction
- Deliver training by demonstration and instruction
- Review learning and training
Deliver, monitor and evaluate customer service to external customersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the meaning of external customers
- Know the types of products and services relevant to external customers
- Understand how to deliver customer service that meets or exceeds external customer expectations
- Understand the purpose of quality standards and timescales for customer service to external customers
- Understand how to deal with customer service problems for external customers
- Understand how to monitor and evaluate external customer service and the benefits of this
- Build positive working relationships with external customers
- Deliver external customer se
Identify information requirements in a health contextReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to identifying data requirements in a health context
- Find and select data requirements in a health context
- Prepare resources to retrieve the agreed data and information
Maintaining quality standards in the health sectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to provide a quality service within legislation, policies and procedures
- Understand the importance of working with others to provide a quality service
- Monitor quality standards
- Understand the importance of prioritising own workload to reduce risks to quality
Manage and evaluate an information systemReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to manage an information system
- Understand how to review and further develop an information system
- Manage an information system
- Evaluate an information system
Manage own performance in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan and be responsible for own work, supported by others
- Behave in a way that supports effective working
Managing health informatics in healthcare settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Comply with policies and procedures for information and data
- Understand how to take due care in the collection, storage and use of information and data
- Understand quality improvement in information and data
- Use information and data
- Reflect on personal practice in informatics
Plan and manage a projectReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management.
- Agree the scope and objectives of a project.
- Identify the budget in order to develop a project plan.
- Implement a project plan.
- Manage a project to its conclusion.
Prepare, conduct and report the results of a clinical coding auditReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to reporting on the results of a clinicial coding audit
- Prepare to carry out a clinical coding audit
- Carry out a clinical coding audit
- Record and present the results of a clinical coding audit
Principles of managing information and producing documentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose of information technology in a business environment
- Understand how to manage electronic and paper based information
- Understand the purpose of producing documents that are fit-for-purpose
- Know the procedures to be followed when producing documents
Principles of managing information and producing documents in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to design and monitor information systems
- Understand how to research information
- Understand how to organise, report and evaluate the relevance of information
- Understand how to store information
- Understand how to design and produce documents
- Understand how to maintain security and confidentiality in a business environment
Principles of working in the Public SectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the features of the public sector
- Understand how the public sector is structured
- Understand the role of the public sector in providing services and how individual roles contribute to service provision
- Understand finances in the public sector
- Understand how public sector organisations work together and with other organisations
- Understand how performance is monitored and measured in the public sector and the purpose of doing so
Produce coded clinical data for external audit purposesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to producing coded clinical data for an external audit
- Understand procedures involved in producing clinical data
- Prepare to produce coded clinical data
- Carry out the production of coded clinical data
- Complete the production procedure
Project Management SoftwareReal unit · City and Guilds of London Institute
What you'll be able to do
- Create and define a project, outlining its scope, objectives, and deliverables
- Enter and edit information about project tasks and resources, including timelines, dependencies, and resource allocation
- Update information about project progress, tracking milestones, and identifying potential delays or issues
- Select and use appropriate tools and techniques to display and report on project status, communicating effectively with stakeholders
Promote good practice in handling information in health and social care settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand requirements for handling information in health and social care settings
- Implement good practice in handling information
- Support others to handle information
Service improvement in the health sectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to evaluate own work and that of others to identify potential improvements
- Understand how to make constructive suggestions about how services can be improved
- Understand how to discuss and agree improvements with others
- Understand how to make agreed improvements to own work and how to support others to make changes
Understanding Bilingualism in WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of bilingualism in Wales.
- Understand the personal benefits of being bilingual.
- Understand the advantages within service industries / businesses of having bilingual staff.
- Understand the application of bilingualism within a chosen vocational area.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Analyse data and information and present outputs in a health context
- Assess the evidence and impact of health and healthcare interventions, programmes and services and apply the assessments to practice
- Assure the quality of data and information in a health context
- Capture and transmit information using electronic communication media
- Collect and validate data and information in a health context
- Comply with an external audit of data and information in a health context
- Critically appraise clinical information and evidence
- Develop a specification for systems that meet the needs of staff, patients and the public for health information
Where this can lead
Associate Health Informatics Specialist
Your journey starts here, learning the foundational elements of a critical and growing field. We're committed to your development and providing the opportunities for you to build a truly impactful career in health informatics.
See the whole journey →Showing 6 roles, drawn from 9 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma In Health Informatics (QCF)
21 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analyse and present health related data and information
- Analyse and report data
- Communicate in a business environment
- Communication skills for working in the health sector
- Deliver training through demonstration and instruction
- Deliver, monitor and evaluate customer service to external customers
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.