Skillsfirst Awards Ltd · RQF Level 3
Skillsfirst Level 3 Diploma in ICT Professional Competence (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits72
- Guided learning316 hours
- Units in this qualification39
Awarded by Skillsfirst Awards Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
Aimed at ICT practitioners, this diploma develops professional competence in the digital technology sector. It includes units on testing ICT systems, technical fault diagnosis, and customer care, enabling learners to meet customer requirements.
These are the units Skillsfirst Awards Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Computer Games DevelopmentReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know the different components of a computer game and their functions
- Know the structure and key players within the computer games industry
- Develop a comprehensive computer game specification
- Implement a specific component of a computer game, demonstrating practical development skills
Computer Games DevelopmentReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand computer game architecture and components, including game engines, rendering pipelines, and physics engines
- Understand the computer games industry, including different game genres, development roles, and publishing models
- Evaluate existing computer games, analysing their gameplay mechanics, graphics, and overall design
- Develop a computer game specification, outlining the game's features, target audience, and technical requirements
- Implement elements of a computer game, such as character movement, collision detection, and user interface elements
Configuring Windows Server 2008 Active DirectoryReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Configure Domain Name System (DNS) for Active Directory to ensure proper name resolution
- Configure the Active Directory infrastructure, including domain controllers and sites
- Configure additional Active Directory server roles, such as DHCP and WINS
- Create and maintain Active Directory objects, including users, groups, and computers
- Maintain the Active Directory environment to ensure its stability and security
- Configure Active Directory Certificate Services to enable secure communication and authentication
Configuring Windows Server 2008 Network InfrastructureReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Configure IP addressing and services within a Windows Server 2008 network infrastructure.
- Configure name resolution within a Windows Server 2008 network infrastructure.
- Configure network access within a Windows Server 2008 network infrastructure.
- Configure file and print services within a Windows Server 2008 network infrastructure.
- Monitor and manage a Windows Server 2008 network infrastructure.
Creating an object oriented computer programReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Implement a software design using object oriented programming principles, including encapsulation, inheritance, and polymorphism
- Refine an object oriented program to improve quality, including code readability, maintainability, and performance
- Test the operation of an object oriented driven program to ensure it meets the specified requirements and functions correctly
- Document an object oriented driven program, including its design, implementation, and testing, to facilitate understanding and maintenance
Customer Care in ICTReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Provide customer care by establishing customer relationships, including effective communication techniques and active listening skills
- Provide customer care by establishing customer relationships, demonstrating empathy, and addressing customer needs and concerns effectively
Customer Care in ICTReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand how to provide ICT customer care by developing positive customer relationships.
- Provide ICT customer care by developing positive customer relationships.
- Contribute to improving the delivery of ICT customer service.
Data ModellingReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the concepts of logical data modelling, including its purpose and benefits
- Use data modelling techniques to create logical data models, representing data entities and relationships
- Use data modelling techniques to refine logical data models, ensuring accuracy and efficiency
Data structures and algorithmsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the structure and uses of various data structures and their associated algorithms.
- Understand the operation of established algorithms.
- Select appropriate data structures and associated algorithms for specified problems.
- Describe the data structures and associated algorithms in a non-executable program specification language.
- Implement data structures and algorithms in an executable programming language.
- Understand how strings are structured and processed.
Database SoftwareReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Plan relational database tables to meet requirements
- Create and modify relational database tables to meet requirements
- Enter, edit and organise structured information in a database
- Use database software tools to create data queries
- Use database software tools to edit data queries
- Use database software tools to run data queries
- Use database software tools to produce reports
Develop own effectiveness and professionalismReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Develop own personal skills to enhance performance in the workplace
- Develop own professional skills to enhance career prospects
- Work effectively as a member of a team to achieve defined goals
- Implement agreed plans collaboratively within a team environment
- Understand the meaning of professional practice in an IT context
- Understand the ethical considerations relevant to IT activities
- Understand the legislative environment impacting IT activities
- Improve organisational effectiveness through the application of acquired skills and knowledge
Fibre Telecommunications TechniquesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the properties, structures and components included in typical fibre telecommunications networks.
- Understand safe working practices when working with optical fibre networks.
- Know the quality standards and documentation requirements when working on the optical fibre network.
- Prepare and install optical fibre components in exchanges.
- Prepare and install optical fibre components in customer premises.
- Build an external fibre network.
- Describe how to construct and re-enter a fibre closure.
Health and Safety in ICTReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Comply with relevant Health and Safety procedures in an ICT environment.
ICT System OperationReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know the relevant parts of the operating system required for specific tasks.
- Operate specified parts of the system efficiently and effectively.
Investigating and Defining Customer Requirements for ICT SystemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Control the investigation of existing and proposed ICT systems and processes
- Analyse information to identify customer needs and constraints for ICT systems
Investigating and defining customer requirements for ICT systemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Investigate existing systems and processes to understand their functionality and limitations.
- Investigate existing systems and processes to identify areas for improvement.
- Analyse information gathered from investigations to identify customer needs and requirements.
- Analyse information gathered from investigations to identify constraints, such as budget, time, and technical limitations.
MTA: Database Administration FundamentalsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand core database concepts.
- Create database objects.
- Manipulate data within a database.
- Understand data storage methods and technologies.
- Administer a database effectively.
MTA: Microsoft .NET FundamentalsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand .NET framework concepts, including the Common Language Runtime (CLR) and the .NET class library
- Understand namespaces and classes in the .NET framework, and how they are used to organise and access code
- Understand .NET code compilation, including the roles of the compiler and the linker
- Understand I/O classes in the .NET framework, and how they are used to read and write data
- Understand security within the .NET framework, including authentication and authorisation mechanisms
- Understand memory management in the .NET framework, including garbage collection
MTA: Security FundamentalsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Demonstrate an understanding of security layers and their importance in protecting data and systems.
- Demonstrate an understanding of operating system security features and configurations.
- Demonstrate an understanding of network security principles and technologies.
- Demonstrate an understanding of security software and its role in mitigating threats.
MTA: Software Development FundamentalsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the core principles of programming, including data types, variables, and control structures
- Understand the fundamental concepts of object-oriented programming (OOP), such as classes, objects, inheritance, and polymorphism
- Understand general software development methodologies, including the software development lifecycle and different development models
- Understand the architecture and key components of web applications, including client-side and server-side technologies
- Understand the architecture and key components of desktop applications, including user interfaces and event handling
- Understand the fundamental concepts of databases, including data modelling, database design, and SQL queries
MTA: Web Development FundamentalsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Demonstrate programming web applications
- Demonstrate working with data and services in web applications
- Demonstrate troubleshooting and debugging web applications
- Demonstrate working with client-side scripting
- Demonstrate configuring and deploying web applications
MTA: Windows Development FundamentalsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand Windows programming basics, including key concepts and principles
- Create Windows Forms applications, utilising appropriate tools and techniques
- Create Windows Services applications, ensuring functionality and reliability
- Access data in a Windows Forms application, employing suitable data access methods
- Deploy a Windows application, following best practices for distribution and installation
Remote Support for Products and ServicesReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the organisational requirements for customer care in relation to supported products and services.
- Support products or services remotely.
Security of ICT SystemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know the common types of security threat to an organisation, its IT system and its data
- Know relevant methods and procedures for protecting an organisation, its IT system and its data from security threats
- Apply security measures to ICT systems
- Monitor security procedures for ICT systems
Security of ICT SystemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the security threats to an IT system.
- Understand the operational impact of security threats to an IT system.
- Understand the methods available to combat security threats to an IT system.
- Maintain and improve ICT security procedures.
- Implement security procedures for ICT systems.
Security of ICT SystemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know the particular threats to an IT system, including malware, phishing, and social engineering attacks, and understand their potential impact
- Know specified methods and procedures for protecting an IT system and its data, including firewalls, intrusion detection systems, and data encryption
- Comply with relevant security requirements to protect an IT system and its data, including password policies, access controls, and data backup procedures
Software installation and upgradeReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand relevant parts of the software installation/upgrade process, including system requirements, compatibility issues, and data migration
- Install/upgrade software, following documented procedures and troubleshooting common installation errors
Software installation and upgradeReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the processes involved in software installation and upgrades.
- Carry out a wide range of software installations or upgrades.
- Control a wide range of software installations or upgrades.
System OperationReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Operate the system effectively.
- Operate systems according to established procedures.
- Maintain and implement system operating procedures to ensure optimal performance.
Systems ArchitectureReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the representation of information within a computer and the way it is processed.
- Use the operating environment of current computer systems.
- Develop the operating environment of current computer systems.
- Understand the communication process in distributed operating systems.
- Understand the communication process in computer networks.
- Understand distributed applications in mainframe systems.
- Understand transaction processing in mainframe systems.
Technical Advice and GuidanceReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Control the provision of technical advice and guidance to ensure quality and consistency.
- Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs.
- Provide proactive technical advice and guidance to customers to prevent issues and improve their understanding.
Technical advice and guidanceReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Provide technical advice and guidance to customers
- Provide reactive technical advice and guidance to customers on a range of topics
Technical advice and guidanceReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the context for providing technical advice and guidance to customers
- Provide reactive technical advice and guidance to customers on a range of topics, addressing their immediate needs
- Provide proactive technical advice and guidance to customers, anticipating their future needs and offering solutions
Technical fault diagnosisReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Understand the processes used in the diagnostic process for ICT systems.
- Understand the methods used in the diagnostic process for ICT systems.
- Understand the information that is used in the diagnostic process for ICT systems.
- Diagnose faults with a wide range of causes in ICT systems.
- Select appropriate remedies for non-routine faults in ICT systems.
- Maintain accurate and comprehensive diagnosis and remedy records.
Technical fault diagnosisReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know the process, methods and information that are used in the diagnostic process, including fault finding techniques and diagnostic tools
- Apply processes to diagnose faults with a known range of causes and assist in the diagnosis of other faults, using appropriate diagnostic methods
- Select fault remedies from given alternatives, based on the diagnosis and available resources
- Maintain diagnosis and remedy records, documenting the fault, diagnosis, and remedy implemented
Testing ICT SystemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know technical information about a range of ICT products.
- Know technical information about testing procedures and associated activities.
- Know technical information about the equipment to be used for testing.
- Understand the reasons for carrying out specific ICT system tests.
- Carry out routine testing of ICT systems according to established procedures.
- Assist in other, more complex, ICT system testing activities under supervision.
Testing ICT SystemsReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Know technical information about a wide range of ICT products, testing procedures and associated activities.
- Know the equipment to be used for testing and the reasons for each test.
- Carry out testing of ICT systems in accordance with specified procedures.
- Support others in the ICT systems testing process.
Windows Server 2008, Server AdministratorReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Plan for server deployment, considering hardware requirements, operating system configuration, and network integration
- Plan for server management, including user account management, security policies, and performance monitoring
- Monitor and maintain servers, ensuring optimal performance and availability
- Plan application and data provisioning, including software installation, data storage, and access control
- Plan for business continuity and high availability, including backup and recovery strategies, and failover mechanisms
Working with ICT hardware and equipmentReal unit · Skillsfirst Awards Ltd
What you'll be able to do
- Plan a range of ICT hardware and equipment work activities under direction.
- Carry out a range of ICT hardware and equipment work activities under direction.
- Plan a range of ICT hardware and equipment work activities under direction.
- Carry out a range of ICT hardware and equipment work activities under direction.
- Minimise risks related to ICT hardware and equipment work activities.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this

The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Associate Solutions Architect
Your journey starts here. We're not just offering a job; we're offering a launchpad for a significant career in technical architecture. Show us your curiosity, your drive to learn, and your meticulous approach, and we'll help you build the skills to shape the future of our technology.
See the whole journey →Showing 2 roles, drawn from 3 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will gain understanding of computer game development, including game components and industry structure. The unit covers developing game specifications and implementing components to create a functional game experience.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Skillsfirst Level 3 Diploma in ICT Professional Competence (QCF)
29 units in this credential, in the order it lists them, awarded by Skillsfirst Awards Ltd.
- Computer Games Development
- Configuring Windows Server 2008 Active Directory
- Configuring Windows Server 2008 Network Infrastructure
- Creating an object oriented computer program
- Customer Care in ICT
- Data Modelling
and 23 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.