Open College Network Yorkshire and Humber Region trading as Certa · RQF Level 1
Certa Level 1 Diploma in Work Preparation for the Service Industries
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits39
- Guided learning351 hours
- Units in this qualification68
Awarded by Open College Network Yorkshire and Humber Region trading as Certa · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Open College Network Yorkshire and Humber Region trading as Certa registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying for a JobReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand different methods of applying for jobs.
- Complete a job application.
Assist in the Assembly and Presentation of Visual Merchandising DisplaysReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the purpose of visual merchandising.
- Know about diiferent in-store displays.
- Know about store layout.
- Know the importance of following company guidelines to assemble displays and display products.
- Assist in the assembly of visual merchandising displays.
- Display products to maximise impact on the customer.
Basic Food Preparation and CookingReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the principal methods of cooking
- Prepare, cook and present simple dishe
Basic Make-up ApplicationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for makeup
- Carry out make up
Beauty CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about the main features of the face and skin.
- Know about facial skin care techniques and products.
- Know about make-up.
- Know about beauty products.
Being Responsible for Other People’s MoneyReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know different methods of payment and when they could be used
- Understand the importance of handling other people’s money responsibly
- Know procedures that might apply when responsible for other people’s money
- Handle financial transactions responsibly
Being Security Conscious in a Retail EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know why it is important to keep own work area secure.
- Know of security risks associated with a retail environment.
- Report security risks in a retail environment.
Bookings, Orders and PaymentsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about booking systems in hospitality.
- Understand how to take a food order.
- Know the information that should appear on a customer bill.
- Know how different types of payment should be processed.
Building Working Relationships with ColleaguesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know why it is important to get on well with colleagues.
- Work with employers and/or managers.
- Work with peers in the workplace.
Building a Personal Career PortfolioReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about own skills, abilities, experience, knowledge and personal qualities
- Build a portfolio of personal/educational information
- Produce a Curriculum Vitae (CV)
- Identify personal goals
CV WritingReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the purpose of a CV.
- Complete a CV in an appropriate format.
Clean and Store Crockery and CutleryReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand why it is important to clean and store crockery and cutlery correctly.
- Clean and store crockery and cutlery.
Communicating in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about ways of communicating.
- Know the methods used to communicate different types of information in the workplace.
- Use communication skills.
Create and Maintain Retail Displays in the SalonReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Create and maintain a retail display
Customer CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the principles of good customer care.
- Provide good customer care.
- Communicate positively with customers.
- Communicate positively with customers.
- Respond to customers in accordance with policies and procedures.
Customer Service in the Hospitality IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the benefits of good customer service in the hospitality industry
- Communicate with customers in the hospitality environment
- Know the importance of good personal presentation in the hospitality industry
Dealing with Conflict in a WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand what can cause conflict in a work situation.
- Understand how conflict in a work situation can be prevented.
- Know the types of behaviour that are unacceptable in a work situation.
Developing meeting skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the purpose and format of meetings.
- Prepare for meetings.
- Contribute to a meeting.
Enterprise skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the characteristics of successful entrepreneurs and how these are important in business situations
- Understand own strengths as an enterprising person and ways to develop own enterprising characteristics
Equality and Diversity in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how recognising and respecting individual differences and diversity contributes to a positive environment in the workplace.
- Understand key responsibilities in relation to promoting equality in the workplace.
- Understand the importance of challenging discrimination at work.
Exploring job opportunitiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Identify suitable job opportunities
- Identify steps for working towards getting a job
Food ServiceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know different types of food service
- Work in a food service area according to instructions
Front Office OperationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the purpose of the front office.
- Know the structure of the front office.
- Work in the front office.
Hand CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for a basic hand care treatment.
- Provide basic hand care treatment.
Handling Cash PaymentsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the role of the sales assistant in the payment process.
- Process cash payments.
- Create a float and cash up.
- Handle a cash payment.
Health and Safety and Food Hygiene in CateringReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the importance of health and safety in a catering environment.
- Know the importance of food safety in a catering environment.
- Keep self safe, clean and hygienic.
- Keep the work area clean and hygienic.
Health and Safety in a Practical EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the Health and Safety requirements relevant to their work environment.
- Recognise risks in their work environment.
Improving own learning and performanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand different ways of learning.
- Set realistic learning targets.
- Review own performance in meeting learning targets.
Interview SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare to be interviewed.
- Respond to questions in an interview.
- Assess own performance in an interview.
Introduction to CateringReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Catering sector.
- Know about different types of career opportunities available in the Catering sector.
- Develop and demonstrate an appropriate skill in the Catering sector.
Introduction to Food CommoditiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the main food commodities.
- Know where the main food commodities can be obtained.
- Know how the main food commodities should be stored.
Introduction to Hairdressing and BeautyReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Hairdressing and Beauty sector.
- Know about different types of career opportunities available in the Hairdressing and Beauty sector.
- Develop and demonstrate an appropriate skill in the Hairdressing and Beauty sector.
Introduction to HospitalityReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Hospitality sector.
- Know about different types of career opportunities available in the Hospitality sector.
- Develop and demonstrate an appropriate skill in the Hospitality sector.
Introduction to RetailReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Retail sector.
- Know about different types of career opportunities available in the Retail sector.
- Develop and demonstrate an appropriate skill in the Retail sector.
Introduction to Warehousing and DistributionReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the warehousing and distribution sector.
- Know about different types of career opportunities available in the warehousing and distribution sector.
- Develop and demonstrate an appropriate skill in the warehousing and distribution sector.
Making and Storing Baked ProductsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know preparation methods for baked products.
- Follow recipes for baked products.
- Store baked products.
Nail Art ApplicationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for nail art techniques.
- Carry out nail art techniques.
Oral Presentation SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan an oral presentation.
- Deliver an oral presentation to a familiar audience.
- Review the presentation.
Personal presentation in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know conventions for personal presentation in the workplace.
- Demonstrate appropriate personal presentation for the workplace.
Plan and Review Own LearningReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan to meet learning targets.
- Follow a plan to meet learning targets and improve performance.
- Review own progress and achievements.
Prepare and Cook Fish, Meat and PoultryReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about different types of fish, meat and poultry.
- Prepare fish, meat and poultry.
- Cook fish, meat and poultry.
Prepare and Cook Fruit and Vegetable DishesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about some common fruit and vegetables.
- Know some common methods for preparing and cooking fruit and vegetables.
- Prepare and cook fruit and vegetable dishes.
Preparing and Serving DrinksReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare and serve different drinks.
- Work in a drinks service area.
Recognising Leadership SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the characteristics of effective leadership.
- Understand the skills required for effective leadership.
Recognising prejudice and discriminationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how stereotyping people can lead to prejudice and discrimination.
- Understand the impact of discriminatory behaviour on individuals and the workplace.
Responsible Work PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the requirements of the workplace.
- Understand the importance of positive attitudes and behaviours at work.
- Understand the characteristics of appropriate work practice.
Rights and responsibilities in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand that employees have rights in the workplace
- Understand that employees have responsibilities in the workplace
Salon Reception DutiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how to carry out salon reception duties effectively.
- Carry out salon reception duties.
- Record salon appointments.
Skin CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for basic skin care treatment.
- Provide basic skin care treatment.
Solving Problems in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the different types of problems they might encounter in the workplace.
- Understand how problems can be solved.
Styling Men's HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for styling for men
- Provide styling for men
Styling Women's HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for styling for women
- Provide styling for women
Teamwork SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how roles and responsibilities can be allocated within a team.
- Understand how to contribute to a team discussion.
- Understand how to participate in a team activity.
- Review own contribution to the team.
Themed Face PaintingReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for themed face painting.
- Carry out themed face painting.
Understand MenusReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the key purposes of menus.
- Know the uses of service items.
- Demonstrate knowledge of the items on a menu.
Understanding Change in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand that organisations need to respond to change and new directions.
- Understand the impacts of change in the workplace.
Understanding Opportunities in Work Based Learning and ApprenticeshipsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Identify types of work based learning and apprenticeships.
- Understand how to identify a relevant work based learning opportunity for own development.
Understanding Structures in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the importance of organisational objectives and values.
- Understand the need for effective communication routes within an organisation.
- Recognise the way in which decisions are made in relation to organisational structure.
Understanding customer service in the retail sectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the importance of customer service to a retail business
- Understand what gives customers a positive initial impression of a retail business and its staff
- Understand how customer service is adapted to meet the needs of individual customers
- Understand the importance of communication to the delivery of customer service
- Understand a variety of customer complaints and problems
Understanding how a retail business maintains health, safety and security on its premisesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the main provisions of health and safety legislation in relation to a retail business
- Know how health and safety are maintained on the premises of a retail business
- Know how cash and stock are kept secure on the premises of a retail business
Understanding how individuals and teams contribute to the effectiveness of a retail businessReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the key employment rights and responsibilities of employees and the employer
- Know the characteristics of effective team working in retail business
- Understand a range of activities for improving own skills and performance
Understanding the business of retailReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how retail outlets differ in size and type
- Understand the range of retail occupations
- Understand the retail supply chain
- Understand the contribution which the retail sector makes to the economy of the United Kingdom
- Understand how customers’ concerns influence the products and services offered by retailers
Understanding the control, handling and replenishment of stock in a retail businessReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the principles of stock control
- Understand how to move, handle and store stock
- Understand procedures for replenishing stock
Understanding the retail selling processReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the selling process
- Understand how to find out what the customer wants
- Understand how product information can be used to promote sales
Using Kitchen EquipmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about different types of kitchen equipment
- Use kitchen equipment safely and hygienically
Warehouse OperationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how to work safely in a warehouse environment.
- Maintain the security and quality of goods in a warehouse environment.
- Recycle waste in a warehouse environment.
- Understand roles, responsibilities in a warehouse environment.
- Process stock in a warehouse.
Work ExperienceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for their work experience placement.
- Work appropriately in their role.
- Review their work experience placement.
Working in Warehousing and StorageReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about the warehousing and storage sector.
- Know about jobs in the warehousing and storage sector.
- Know about the skills and qualifications needed to work in the warehousing and storage sector.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Warehouse Associate
Your journey starts here. With dedication, a willingness to learn, and a commitment to our values, there are genuine opportunities to build a long and rewarding career in logistics and operations with us. We're invested in your growth, so let's get to work.
See the whole journey →Showing 5 roles, drawn from 8 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Certa Level 1 Diploma in Work Preparation for the Service Industries
68 units in this credential, in the order it lists them, awarded by Open College Network Yorkshire and Humber Region trading as Certa.
- Applying for a Job
- Assist in the Assembly and Presentation of Visual Merchandising Displays
- Basic Food Preparation and Cooking
- Basic Make-up Application
- Beauty Care
- Being Responsible for Other People’s Money
and 62 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.