Open College Network Yorkshire and Humber Region trading as Certa · RQF Level 2
Certa Level 2 Diploma in Work Preparation for Business and Administration (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits39
- Guided learning79 hours
- Units in this qualification38
Awarded by Open College Network Yorkshire and Humber Region trading as Certa · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Open College Network Yorkshire and Humber Region trading as Certa registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying for a JobReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand different methods of applying for a job.
- Prepare a job application.
Building a Personal Career PortfolioReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Recognise own skills, abilities, experience, knowledge and personal qualities.
- Assess the potential of own skills, abilities, experience, knowledge and personal qualities for contributing towards the achievement of personal goals.
- Build a portfolio of information to evidence achievements and qualities.
- Produce a curriculum vitae (CV).
- Identify personal goals and the actions required to achieve these.
- Understand the value of a portfolio in personal, educational and career development.
Building working relationships with colleaguesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how people in the workplace depend on one another.
- Understand how an individual’s behaviour affects other people at work.
- Demonstrate positive behaviours that promote effective working with others.
Communicate in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan a communication.
- Communicate in writing.
- Communicate verbally.
- Identify and agree ways of developing communication skills.
Communication in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about ways of communicating.
- Know the methods used to communicate different types of information in the workplace.
- Use communication skills.
Customer CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the principles of good customer care.
- Provide good customer care.
- Communicate positively with customers.
- Understand the importance of keeping to organisational policies and practice.
Dealing with Conflict in a WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand what can cause conflict in a work situation.
- Understand how conflict in a work situation can be prevented.
- Know the types of behaviour that are unacceptable in a work situation.
- Know own rights at work.
Desktop Publishing Software SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Select and use appropriate designs and page layouts for publications
- Input and combine text and other information within publications
- Use desktop publishing software techniques to edit and format publications
Enterprise skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the characteristics of successful entrepreneurs and how these are important in business situations.
- Understand own strengths as an enterprising person and ways to develop own enterprising characteristics.
Exploring job opportunitiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Identify suitable job opportunities.
- Investigate job vacancies.
Handle MailReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand security procedures when handling mail or packages.
- Know the range of available internal and external mail services.
- Receive, distribute and collect internal mail or packages.
- Follow procedures for despatching mail or packages.
- Resolve, report or refer problems that may occur in handling mail or packages.
Health and Safety in a Practical EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the Health and Safety requirements, procedures and equipment relevant to their work environment.
- Recognise and manage risk in their work environment by following safe working practices.
Improve Own Performance in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how to improve own performance.
- Improve own performance using feedback.
- Agree own development needs using a learning plan.
Improving own learning and performanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand different ways of learning.
- Set realistic learning targets.
- Review own performance in meeting learning targets.
Introduction to Business AdministrationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the Business and Administration sector.
- Know about different types of career opportunities and training available in the Business and Administration sector.
- Demonstrate and review an appropriate skill in the Business and Administration sector.
Manage Own Performance in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan work and be accountable to others.
- Understand how to behave in a way that supports effective working.
- Behave in a way that supports effective working.
Meet and Welcome VisitorsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how to meet and welcome visitors.
- Meet and welcome visitors.
Oral Presentation SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan a presentation.
- Deliver a structured presentation to an audience.
- Review the presentation.
Personal presentation in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know conventions for personal presentation in the workplace.
- Demonstrate appropriate personal presentation for the workplace.
Planning and reviewing learningReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan to meet targets.
- Follow a plan to meet targets and improve performance.
- Review own progress and achievements.
Providing Customer Service in a Contact CentreReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the regulatory requirements governing UK contact centres.
- Know about the differences between inbound and outbound calls to a contact centre.
- Communicate with customers through a contact centre in accordance with organisational guidelines.
- Deal with customer complaints in accordance with organisational guidelines.
Recognising Leadership SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the key characteristics of effective leadership.
- Understand the skills involved in effective leadership.
Recognising Prejudice and DiscriminationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how stereotyping people can lead to prejudice and discrimination.
- Understand the impact of discriminatory behaviour on individuals and the workplace.
Recognising and respecting diversity in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how recognising and respecting individual differences and diversity contributes to a positive environment in the workplace.
- Understand key responsibilities in relation to promoting equality in the workplace.
- Understand the importance of challenging discrimination at work.
Responsible Work PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the requirements of the workplace.
- Understand the importance of positive attitudes and behaviours at work.
- Understand the characteristics of effective work practice.
Rights and Responsibilities in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand why rights and responsibilities are important in the workplace.
- Understand how to access sources of support and guidance about rights and responsibilities in the workplace.
Solve Business ProblemsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Recognise business problems and their causes.
- Know techniques for solving business problems.
- Plan a solution to a business problem.
- Carry out a solution to a business problem.
- Review a solution to a business problem.
Solving Problems in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the types of problems that may occur in the workplace.
- Understand how problems can be solved.
Teamwork SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how roles and responsibilities can be allocated within a team.
- Understand how to contribute to a team discussion.
- Understand how to participate in a team activity.
- Review own contribution to the team.
Understanding Business OrganisationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the different types and purpose of businesses.
- Understand the different types of business ownership.
- Understand organisational structures of different types of businesses.
- Understand the role of communication in business.
Understanding Change in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand that organisations need to respond to change and new directions.
- Understand the impacts of change in the workplace.
Understanding Opportunities in Work Based Learning and ApprenticeshipsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the purpose of work based learning and apprenticeships.
- Understand how work based learning and apprenticeship opportunities can benefit own learning and development.
Understanding Structures in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the importance of organisational objectives and values.
- Understand the need for effective communication routes within an organisation.
- Recognise the way in which decisions are made in relation to organisational structure.
Understanding the Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how external economic factors can affect business.
- Understand how political and legal factors can affect business.
- Understand the effect of technological progress and developments on business.
- Understand how business needs to meet external change.
Use Office EquipmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about different types of office equipment and its uses.
- Understand the purpose of following instructions and health and safety procedures.
- Understand how to use equipment in a way that minimises waste.
- Know about the different types of problems that may occur when using equipment and how to deal with them.
- Understand the purpose of meeting work standards and deadlines.
- Understand the purpose of leaving equipment and the work area ready for the next user.
Using the InternetReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Connect to the Internet
- Use browser software to navigate web pages
- Use browser tools to search for information on the Internet
- Use browser software to communicate information online
- Understand the need for safety and security practices when working online
Work in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Work in ways which respect other people in the workplace.
- Maintain security and confidentiality at work and deal with concerns.
- Support sustainability and minimise waste in an organisation.
Work with other people in a business environmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how to work as part of a team to achieve goals and objectives.
- Understand how to communicate as part of a team.
- Understand the contribution of individuals within a team.
- Understand how to deal with problems and disagreements.
- Understand the purpose of feedback when working as a team.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assess the risk to the organisation from postal threats
- Receive Mail Safely and Securely
- Use Office Equipment Legacy
Where this can lead
Call Centre Agent
Your journey starts here, but it definitely doesn't end here. We're committed to helping you grow, whether that's becoming a top-tier specialist or moving into leadership. It's about what you want to achieve, and we'll do our best to support you.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Certa Level 2 Diploma in Work Preparation for Business and Administration (QCF)
38 units in this credential, in the order it lists them, awarded by Open College Network Yorkshire and Humber Region trading as Certa.
- Applying for a Job
- Building a Personal Career Portfolio
- Building working relationships with colleagues
- Communicate in a Business Environment
- Communication in the Workplace
- Customer Care
and 32 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.