Ascentis · RQF Level 2
Ascentis Level 2 Certificate In Work Preparation for the Service Industries
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits15
- Units in this qualification60
Awarded by Ascentis · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Ascentis registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying for a JobReal unit · Ascentis
What you'll be able to do
- Understand different methods of applying for a job.
- Prepare a job application.
Baking Bread, Pastry, Cakes and BiscuitsReal unit · Ascentis
What you'll be able to do
- Know ingredients used to make bread.
- Understand the use of yeast in bread making.
- Make different types of bread.
- Know techniques for making pastry.
- Make shortcrust and hot watercrust pastry.
- Make fancy biscuits.
- Make fancy biscuits.
- Work safely when cooking.
- Review own work.
Building a Personal Career PortfolioReal unit · Ascentis
What you'll be able to do
- Recognise own skills, abilities, experience, knowledge and personal qualities.
- Assess the potential of own skills, abilities, experience, knowledge and personal qualities for contributing towards the achievement of personal goals.
- Build a portfolio of information to evidence achievements and qualities.
- Produce a curriculum vitae (CV).
- Identify personal goals and the actions required to achieve these.
- Understand the value of a portfolio in personal, educational and career development.
Building working relationships with colleaguesReal unit · Ascentis
What you'll be able to do
- Understand how people in the workplace depend on one another.
- Understand how an individual’s behaviour affects other people at work.
- Demonstrate positive behaviours that promote effective working with others.
Chemicals and Equipment used for Cleaning in the Hospitality IndustryReal unit · Ascentis
What you'll be able to do
- Safely use different cleaning chemicals
- Safely use different types of cleaning equipment
Cleaning and Servicing of Hospitality AreasReal unit · Ascentis
What you'll be able to do
- Know the general cleaning procedures
- Clean and service toilet and bathroom areas
- Clean and service furnished areas
Communication in the workplaceReal unit · Ascentis
What you'll be able to do
- Know about ways of communicating.
- Know the methods used to communicate different types of information in the workplace.
- Use communication skills.
Cooking with Meat, Fish and VegetablesReal unit · Ascentis
What you'll be able to do
- Prepare and cook a range of meats
- Prepare and cook a range of fish
- Prepare and cook a range of vegetables
- Understand cooking methods appropriate to meat, fish and vegetable cookery
- Prepare and present a balanced meal using meat, fish and vegetables
- Evaluate own work
- Understand principles of health and safety
Customer CareReal unit · Ascentis
What you'll be able to do
- Understand the principles of good customer care.
- Provide good customer care.
- Communicate positively with customers.
- Understand the importance of keeping to organisational policies and practice.
Dealing with BookingsReal unit · Ascentis
What you'll be able to do
- Understand the importance of effective communication when dealing with bookings
- Understand how to deal effectively with booking enquiries
- Understand how to process bookings
Developing Cooking SkillsReal unit · Ascentis
What you'll be able to do
- Plan meals.
- Understand a range of cooking equipment, including care and maintenance.
- Use a variety of ingredients, basic cookery methods and equipment to produce dishes.
- Understand the importance of health and safety requirements in the kitchen.
Developing Good Practice Skills for use in the KitchenReal unit · Ascentis
What you'll be able to do
- Understand and use a variety of measuring methods.
- Understand the importance of health and safety requirements when working in a kitchen.
- Understand and apply the principles of food hygiene.
- Understand and apply the principles of personal hygiene.
- Understand and apply correct storage methods for food.
- Understand how to organise and maintain the work area for food preparation.
- Clear away safely and efficiently.
- Care for equipment correctly.
Developing meeting skillsReal unit · Ascentis
What you'll be able to do
- Understand the purpose and format of meetings.
- Prepare for meetings.
- Contribute to a meeting.
Display Stock to Promote Sales in a SalonReal unit · Ascentis
What you'll be able to do
- Understand the purpose of displaying stock in a salon and the various factors that influence the effectiveness of such displays.
- Assemble an attractive and effective display of stock to promote sales within a salon environment.
- Maintain the display area in good condition and dismantle it safely and efficiently when required.
Enterprise skillsReal unit · Ascentis
What you'll be able to do
- Understand the characteristics of successful entrepreneurs and how these are important in business situations.
- Understand own strengths as an enterprising person and ways to develop own enterprising characteristics.
Exploring job opportunitiesReal unit · Ascentis
What you'll be able to do
- Identify suitable job opportunities.
- Investigate job vacancies.
Food safety in cateringReal unit · Ascentis
What you'll be able to do
- Understand how individuals can take personal responsibility for food safety
- Understand the importance of keeping him/herself clean and hygienic
- Understand the importance of keeping the work areas clean and hygienic
- Understand the importance of keeping food safe
Health and Safety in a Practical EnvironmentReal unit · Ascentis
What you'll be able to do
- Know the Health and Safety requirements, procedures and equipment relevant to their work environment.
- Recognise and manage risk in their work environment by following safe working practices.
Identifying and Using Grains, Pulses and Dairy Produce in CookingReal unit · Ascentis
What you'll be able to do
- Understand the nutritive value of grains, pulses and dairy products.
- Recognise different types of pulses and grains.
- Use different types of grains, pulses, and dairy foods.
- Understand principles of health and safety.
Interview SkillsReal unit · Ascentis
What you'll be able to do
- Demonstrate readiness for an interview.
- Respond to questions in an interview.
- Review own performance in an interview.
Introduction to CateringReal unit · Ascentis
What you'll be able to do
- Understand the Catering sector.
- Know about different types of career opportunities and training available in the Catering sector.
- Demonstrate and review an appropriate skill in the Catering sector.
Introduction to Hairdressing and BeautyReal unit · Ascentis
What you'll be able to do
- Understand the Hairdressing and Beauty sector.
- Know about different types of career opportunities and training available in the Hairdressing and Beauty sector.
- Demonstrate and review an appropriate skill in the Hairdressing and Beauty sector.
Introduction to HospitalityReal unit · Ascentis
What you'll be able to do
- Understand the Hospitality sector.
- Know about different types of career opportunities and training available in the Hospitality sector.
- Demonstrate and review an appropriate skill in the Hospitality sector.
Introduction to RetailReal unit · Ascentis
What you'll be able to do
- Understand the Retail sector.
- Know about different types of career opportunities and training available in the Retail sector.
- Demonstrate and review an appropriate skill in the Retail sector.
Personal presentation in the workplaceReal unit · Ascentis
What you'll be able to do
- Know conventions for personal presentation in the workplace.
- Demonstrate appropriate personal presentation for the workplace.
Planning and reviewing learningReal unit · Ascentis
What you'll be able to do
- Plan to meet targets.
- Follow a plan to meet targets and improve performance.
- Review own progress and achievements.
Preparation and Clearing of Service AreasReal unit · Ascentis
What you'll be able to do
- Prepare service areas and equipment for food and drink service
- Prepare customer areas for food and drink service
- Clear food and drink service areas after service
- Clean and store glassware
Principles of Completing Kitchen documentationReal unit · Ascentis
What you'll be able to do
- Complete kitchen documentation
Principles of Customer Service in Hospitality Leisure Travel and TourismReal unit · Ascentis
What you'll be able to do
- Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
- Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
- Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
Principles of Resolving Customer Service ProblemsReal unit · Ascentis
What you'll be able to do
- Know about customer service problems
- Resolve customer service problems
Principles of producing basic fish dishesReal unit · Ascentis
What you'll be able to do
- Cook basic fish dishes
- Finish basic fish dishes
Principles of producing basic pasta dishesReal unit · Ascentis
What you'll be able to do
- Cook basic pasta dishes
- Finish basic pasta dishes
Principles of producing basic rice, pulse and grain dishesReal unit · Ascentis
What you'll be able to do
- Cook rice, pulse and grain dishes
- Finish rice, pulse and grain dishes
Principles of producing basic vegetable dishesReal unit · Ascentis
What you'll be able to do
- Cook vegetable dishes
- Finish vegetable dishes
Principles of setting up and closing the kitchenReal unit · Ascentis
What you'll be able to do
- Set up the kitchen
- Close the kitchen
Promote Products and Services to Clients in a SalonReal unit · Ascentis
What you'll be able to do
- Understand the benefits of promoting products and services to the client.
- Promote products and services to the client.
- Promote products and services to the client.
Provide information and advice to customers in a salon environmentReal unit · Ascentis
What you'll be able to do
- Provide information and advice to customers
- Assist customers when dealing with complaints
- Provide information and advice to customers
- Understand the importance of assisting customers with complaints
Reception, Billing and Cashier Procedures for Front Office StaffReal unit · Ascentis
What you'll be able to do
- Understand the important role and function of front office within an organisation
- Know the different types of guest that come into an organisation and their requirements
- Deal with a guest on their arrival
- Understand how to allocate rooms and how to deal with ‘overbooking’
- Compile a guest’s account
- Understand procedures for secure cash handling
Recognising Leadership SkillsReal unit · Ascentis
What you'll be able to do
- Understand the key characteristics of effective leadership.
- Understand the skills involved in effective leadership.
Recognising Prejudice and DiscriminationReal unit · Ascentis
What you'll be able to do
- Understand how stereotyping people can lead to prejudice and discrimination.
- Understand the impact of discriminatory behaviour on individuals and the workplace.
Recognising and respecting diversity in the workplaceReal unit · Ascentis
What you'll be able to do
- Understand how recognising and respecting individual differences and diversity contributes to a positive environment in the workplace.
- Understand key responsibilities in relation to promoting equality in the workplace.
- Understand the importance of challenging discrimination at work.
Responsible Work PracticeReal unit · Ascentis
What you'll be able to do
- Understand the requirements of the workplace.
- Understand the importance of positive attitudes and behaviours at work.
- Understand the characteristics of effective work practice.
Rights and Responsibilities in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Understand why rights and responsibilities are important in the workplace.
- Understand how to access sources of support and guidance about rights and responsibilities in the workplace.
Salon Reception DutiesReal unit · Ascentis
What you'll be able to do
- Understand how to carry out salon reception duties effectively.
- Carry out salon reception duties.
- Book appointments.
- Deal with payments.
Service of Alcoholic and Non-Alcoholic DrinksReal unit · Ascentis
What you'll be able to do
- Take customer orders
- Serve alcoholic and non-alcoholic drinks
- Know the appropriate legislation that relates to the serving of alcoholic drinks
Service of Food at TableReal unit · Ascentis
What you'll be able to do
- Greet customers and take orders
- Serve customers in a dining area
Solving Problems in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Understand the types of problems that may occur in the workplace.
- Understand how problems can be solved.
Understanding Change in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Understand that organisations need to respond to change and new directions.
- Understand the impacts of change in the workplace.
Understanding How to Use Hotel Reservation SystemsReal unit · Ascentis
What you'll be able to do
- Understand the range of room reservation systems currently in operation in the hospitality industry.
- Know methods that can be applied to accommodation pricing.
- Understand the control mechanisms used in a reservations department to monitor sales and standards of customer service.
- Understand the main implications of contract law as applied to hotel reservation transactions.
Understanding Opportunities in Work Based Learning and ApprenticeshipsReal unit · Ascentis
What you'll be able to do
- Understand the purpose of work based learning and apprenticeships.
- Understand how work based learning and apprenticeship opportunities can benefit own learning and development.
Understanding Structures in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Understand the importance of organisational objectives and values.
- Understand the need for effective communication routes within an organisation.
- Recognise the way in which decisions are made in relation to organisational structure.
Understanding customer service in the retail sectorReal unit · Ascentis
What you'll be able to do
- Understand the effect of customer service on retail business
- Understand how retail businesses find out about customers’ needs and preferences
- Understand the importance to a retail business of customer service standards, policies and procedures
- Understand how customer complaints and problems are resolved in a retail business
Understanding environmental sustainability in the retail sectorReal unit · Ascentis
What you'll be able to do
- Understand the effect of climate change on the environment
- Understand the relevance of climate change issues to the retail sector
- Know the key environmental legislation which impacts on the retail sector
- Understand how waste is managed within the retail sector
- Understand energy conservation and how to reduce carbon emissions within the retail sector
- Understand water conservation and the demand on water consumption
Understanding how a retail business maintains health and safety on its premisesReal unit · Ascentis
What you'll be able to do
- Know the main provisions of health and safety legislation in relation to a retail business
- Know what actions to take in an emergency
- Understand the employees’ responsibilities in reporting hazards and accidents that typically occur on the premises of a retail business
- Understand safe handling, storage and disposal
- Understand safe working practices
Understanding how individuals and teams contribute to the effectiveness of a retail businessReal unit · Ascentis
What you'll be able to do
- Know the employment rights and responsibilities of an employee and the employer
- Understand the importance and characteristics of effective team work in retail business
- Understand the impact of effective communication skills when working in a retail team
- Understand how the roles and responsibilities of retail teams relate to the structure and function of organisations
- Understand how to improve personal performance
- Understand how personal performance contributes to business success
Understanding retail consumer lawReal unit · Ascentis
What you'll be able to do
- Understand how consumer legislation protects the rights of customers
- Know the main provisions for the protection of consumers from unfair trading practices
- Know the main provisions of consumer credit legislation in relation to retail
- Know the main provisions of data protection legislation in relation to retail
- Know the main provisions of the law relating to the sale of licenced and age-restricted products
- Understand the consequences for businesses and employees of contravening retail law
Understanding the control, receipt and storage of stock in a retail businessReal unit · Ascentis
What you'll be able to do
- Understand the importance of having the right stock levels
- Understand how goods are received on the premises of a retail business
- Understand how stock should be stored to prevent damage or loss
Understanding the handling of customer payments in a retail businessReal unit · Ascentis
What you'll be able to do
- Know the methods of payment accepted from retail customers
- Understand the risks involved in handling payments
- Understand the cashier’s responsibility for providing service at the payment point
- Understand the cashier’s responsibilities when processing age-restricted goods at the payment point
Understanding the retail selling processReal unit · Ascentis
What you'll be able to do
- Understand the five steps of the selling model
- Understand how questions are used to identify customers’ needs
- Understand the benefits and uses of product knowledge
- Understand how sales are closed
Work ExperienceReal unit · Ascentis
What you'll be able to do
- Plan their work experience.
- Work effectively in their role.
- Review their work experience placement.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Meet customers’ needs for locksmith information and advice
- Process information for the reception function Legacy
- Provide casino cash desk services
Where this can lead
Corporate Receptionist
Your journey starts here, but where it goes is really up to you. We're committed to supporting your growth, whether you want to climb the management ladder, become a deep subject matter expert, or even pivot into a related field. We want you to build a fulfilling career.
See the whole journey →Showing 3 roles, drawn from 5 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Ascentis Level 2 Certificate In Work Preparation for the Service Industries
60 units in this credential, in the order it lists them, awarded by Ascentis.
- Applying for a Job
- Baking Bread, Pastry, Cakes and Biscuits
- Building a Personal Career Portfolio
- Building working relationships with colleagues
- Chemicals and Equipment used for Cleaning in the Hospitality Industry
- Cleaning and Servicing of Hospitality Areas
and 54 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.