Ascentis · RQF Level 3
Ascentis Level 3 Certificate In Mediation Theory and Practice
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits15
- Guided learning104 hours
- Units in this qualification11
Awarded by Ascentis · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Ascentis registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Civil and Commercial MediationReal unit · Ascentis
What you'll be able to do
- Understand the advantages and disadvantages of using the mediation process to resolve different types of civil and commercial disputes.
- Understand the roles and responsibilities of the mediator, the disputants and their legal representatives in the civil and commercial mediation process.
- Manage each of the stages of a civil and commercial mediation case.
- Understand the basic principles of contract law in relation to civil and commercial disputes.
- Understand the purpose of the final agreement in the civil and commercial mediation process.
Community MediationReal unit · Ascentis
What you'll be able to do
- Understand the advantages and disadvantages of using mediation to resolve different types of community disputes.
- Understand the setting and context of community mediation.
- Manage all stages of the community mediation process.
- Understand safeguarding and child protection issues in relation to community mediation.
- Understand the procedures that need to be followed to enable the parties in a community mediation process to come to an agreement.
Conflict Theory in MediationReal unit · Ascentis
What you'll be able to do
- Understand the concept of conflict.
- Understand the factors that can contribute to conflict.
- Understand how conflict might be resolved through the mediation process.
- Understand the role of the mediator in conflict resolution.
- Understand conflict resolution strategies in the mediation process.
Facilitating MediationReal unit · Ascentis
What you'll be able to do
- Understand how to prepare for a mediation meeting.
- Facilitate a mediation meeting.
- Understand the use of co-mediation, shuttle mediation and caucus mediation.
- Understand how equality and diversity issues may impact on the facilitation of the mediation process.
- Evaluate own professional performance and development.
Family MediationReal unit · Ascentis
What you'll be able to do
- Understand the context of family mediation.
- Understand the different types of couple conflict.
- Understand the key issues involving children in the family mediation process.
- Understand key legal and financial issues relevant to the family law process.
- Manage the family mediation process.
Understanding Nonviolent Communication and ConceptsReal unit · Ascentis
What you'll be able to do
- Understand the origins and underpinning concepts of nonviolent communication.
- Understand how language affects others in conflict situations.
- Use the four key components of nonviolent communication.
- Understand the use of the three modes of nonviolent communication.
Understanding the Evaluative Approach to MediationReal unit · Ascentis
What you'll be able to do
- Understand the specific purpose of using the evaluative mediation process.
- Understand the advantages and disadvantages for the parties involved in using the evaluative mediation process.
- Understand the role of the mediator in the evaluative mediation process.
- Manage the evaluative mediation process.
Understanding the Narrative Approach to MediationReal unit · Ascentis
What you'll be able to do
- Understand the underlying principles of the narrative approach to mediation.
- Understand the use of storytelling in the narrative mediation process.
- Understand the use of different types of questioning in narrative mediation.
- Understand the different phases parties pass through during the narrative mediation process.
- Apply the narrative approach to mediation.
Understanding the Transformative Approach to MediationReal unit · Ascentis
What you'll be able to do
- Understand the transformative approach to the mediation process.
- Use the transformative framework during the different stages of the mediation process.
- Reflect on own application of the transformative framework.
Using People Skills in the Mediation ProcessReal unit · Ascentis
What you'll be able to do
- Use specific communication skills to support clients in the mediation process.
- Intervene appropriately in face-to-face mediation.
- Manage prejudice during the mediation process.
Workplace MediationReal unit · Ascentis
What you'll be able to do
- Understand the advantages and disadvantages of using the mediation process to resolve different types of workplace disputes.
- Understand where mediation fits into workplace policies and procedures.
- Understand the range of possible outcomes of a workplace mediation session.
- Manage the distinct stages of the workplace mediation process.
- Understand the core elements of problem-solving for workplace mediators.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Mediation Specialist
This role isn't just a job; it's a foundation for a really impactful career. Whether you want to become a leading expert in mediation, manage a team, or take your skills into a different sector, the experience you gain here will set you up for success. We're looking for someone who sees this as a journey, not just a stepping stone.
See the whole journey →How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Ascentis Level 3 Certificate In Mediation Theory and Practice
11 units in this credential, in the order it lists them, awarded by Ascentis.
- Civil and Commercial Mediation
- Community Mediation
- Conflict Theory in Mediation
- Facilitating Mediation
- Family Mediation
- Understanding Nonviolent Communication and Concepts
and 5 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.