Future (Awards and Qualifications) Ltd · RQF Level 2
FAQ Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits16
- Guided learning110 hours
- Units in this qualification24
Awarded by Future (Awards and Qualifications) Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Future (Awards and Qualifications) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Dealing with PaymentsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Set up a payment point
- Operate a payment point
- Know the problems that may occur at the payment point
Effective TeamworkReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Organise their own work
- Support the work of a team
- Contribute to their own learning and development
Food safety in cateringReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how individuals can take personal responsibility for food safety
- Understand the importance of keeping him/herself clean and hygienic
- Understand the importance of keeping the work areas clean and hygienic
- Understand the importance of keeping food safe
Giving Customers a Positive ImpressionReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Establish positive relationships with customers
- Understand why organisations have standards and procedures
- Communicate information to customers
Preparation and Clearing of Service AreasReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare service areas and equipment for food and drink service
- Prepare customer areas for food and drink service
- Clear food and drink service areas after service
- Clean and store glassware
Principles of Cleaning Drink Dispense LinesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Clean drink dispense lines to the correct standard
- Safely use cleaning agents and equipment
Principles of Customer Service in Hospitality Leisure Travel and TourismReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the importance to the organisation in providing excellent customer service in the hospitality, leisure, travel and tourism industries
- Understand the role of the individual in delivering customer service in the hospitality, leisure, travel and tourism industries
- Understand the importance of customers’ needs and expectations in the hospitality, leisure, travel and tourism industries
Principles of Maintaining Cellars and KegsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain cellars
- Prepare kegs and gas for use
Principles of Maintaining Customer Service Through Effective HandoverReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know about responsibilities in a customer service team
- Follow up customer service actions
- Maintain customer service through effective handover
Principles of Preparing and Clearing Areas for Table ServiceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare service areas and equipment for table service
- Prepare customer and dining areas for table service
- Clear dining and service areas after table service
Principles of Preparing and Clearing Bar AreasReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare customer and service areas
- Clear customer and service areas
- Clean and store glassware
Principles of Preparing and Serving CocktailsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare service areas and equipment for serving cocktails
- Prepare and serve cocktails
Principles of Preparing and Serving Dispensed and Instant Hot DrinksReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare work area and equipment for service
- Prepare and serve instant hot drinks
Principles of Preparing and Serving Hot Drinks Using Specialist EquipmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare work area and equipment for service
- Prepare and serve hot drinks using specialist equipment
Principles of Preparing and Serving WinesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare service areas, equipment and stock for wine service
- Promote and serve wines to meet relevant legislation and customer needs
- Present and serve wine to meet relevant legislation and customer needs
Principles of Promoting Additional Services or Products to CustomersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know the importance of promoting additional services or products that are available
- Promote additional services or products to customers to benefit organisations and its customers
Principles of Providing a Buffet and Carvery ServiceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and maintain a buffet and carvery display
- Serve and assist customers at a buffet and carvery display
Principles of Providing a Counter and Takeaway ServiceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Serve customers at the counter
- Maintain counter and service areas
Principles of Providing a Silver ServiceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how to silver serve food
- Clear finished courses when providing a silver service
Principles of Receiving, Storing and Issuing Drinks StockReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Receive drinks deliveries
- Store and issue drinks stock
Principles of Resolving Customer Service ProblemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know about customer service problems
- Resolve customer service problems
Safe, Hygienic and Secure Working Environments in HospitalityReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know their personal responsibilities under the Health and Safety at Work Act
- 2: Know why it is important to work in a safe and hygienic way
- 3: Know about hazards and safety in the workplace
Service of Alcoholic and Non-Alcoholic DrinksReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Take customer orders
- Serve alcoholic and non-alcoholic drinks
- Know the appropriate legislation that relates to the serving of alcoholic drinks
Service of Food at TableReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Greet customers and take orders
- Serve customers in a dining area
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Conduct handover between healthcare personnel
- Maintain Basic Food Safety in Catering
- Maintain and deal with payments
- Maintain health and safety in hospitality
- Prepare and Clear Areas for Food and Beverage Service Legacy
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for FAQ Level 2 Certificate in Hospitality and Catering Principles (Food and Beverage Service)
24 units in this credential, in the order it lists them, awarded by Future (Awards and Qualifications) Ltd.
- Dealing with Payments
- Effective Teamwork
- Food safety in catering
- Giving Customers a Positive Impression
- Preparation and Clearing of Service Areas
- Principles of Cleaning Drink Dispense Lines
and 18 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.