Future (Awards and Qualifications) Ltd · RQF Level 2
FAQ Level 2 NVQ Diploma in Hospitality Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Guided learning266 hours
- Units in this qualification58
Awarded by Future (Awards and Qualifications) Ltd · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Future (Awards and Qualifications) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry Out Periodic Room Servicing and Deep CleaningReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Carry out periodic room servicing
- Understand how to carry out periodic room servicing
- Carry out periodic deep cleaning
- Understand how to carry out periodic deep cleaning
Clean Windows from the InsideReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to clean windows from inside
- Prepare to clean windows from inside
- Clean the inside surface of windows
- Clean the inside surface of windows
Clean and maintain soft floors and furnishingsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how to prepare to clean soft floors and furnishings
- Understand how to maintain soft floors and furnishings
- Prepare to maintain soft floors and furnishings
- Maintain soft floors and furnishings
Clean drink dispense linesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Clean drink dispense lines
- Understand how to clean drink dispense lines
Clean, maintain and protect semi-hard and hard floorsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand how to prepare to clean semi-hard and hard floors
- Understand how to clean semi-hard and hard floors
- Understand how to treat semi-hard and hard floors
- Understand how to protect hard floors
- Prepare to clean semi-hard and hard floors
- Clean semi-hard and hard floors
- Protect hard floors
Cleaning and Servicing a Range of Housekeeping AreasReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Clean and service toilet and bathroom areas
- Understand how to clean and service toilet and bathroom areas
- Clean and service furnished areas
- Understand how to clean and service furnished areas
- Dispose of waste
- Dispose of waste
Collect Linen and Make BedsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Collect clean linen and bed coverings
- Understand how to collect clean linen and bed coverings
- Strip and make beds
- Strip and make beds
Complete Kitchen DocumentationReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Complete kitchen documentation
- Understand how to complete kitchen documentation
Convert a Room for DiningReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Set up food dining areas
- Set up food dining areas
- Return food dining area to its original state
- Understand how to return food dining area to its original state
Deal with Arrival of CustomersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Deal with the arrival of customers
- Deal with the arrival of customers
Deal with BookingsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Deal with booking enquiries
- Deal with booking enquiries
- Confirm, cancel and amend bookings
- Confirm, cancel and amend bookings
Deal with Communications as Part of the Reception FunctionReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Deal with incoming communications
- Deal with incoming communications
- Deal with outgoing communications
- Deal with outgoing communications
Deal with customers across a language divideReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare to deal with customers with a different first language
- Deal with customers who speak a different first language from their own
- Deal with customers across a language divide
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures
- Know factors that affect own organisation and occupation
Give customers a positive impression of yourself and your organisation.Real unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Handle Mail and Book External ServicesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Handle mail and messages
- Handle mail and messages
- Book external services
- Book external services
Maintain Housekeeping SuppliesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Receive and check housekeeping supplies
- Understand how to receive and check housekeeping supplies
- Store and issue housekeeping supplies
- Understand how to store and issue housekeeping supplies
Maintain and deal with paymentsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain and deal with payments
- Know how maintain and deal with payments
Maintain cellars and kegsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain cellars
- Understand how to maintain cellars
- Prepare kegs and gas for use
- Understand how to prepare kegs and gas for use
Maintain customer service through effective handoverReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Agree joint responsibilities in a customer service team
- Check that customer service actions are seen through by working together with colleagues
- Understand how to maintain customer service through effective handover
Maintain food safety when storing, holding and serving foodReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain food safety
- Keep self clean and hygienic
- Keep self clean and hygienic
- Keep working area clean and hygienic
- Keep working area clean and hygienic
- Store food safely
- Store food safely
- Hold and serve food safely
- Hold and serve food safely
Maintain food safety when storing, preparing and cooking foodReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Keep yourself clean and hygienic
- Keep yourself clean and hygienic
- Keep working area clean and hygienic
- Keep working area clean and hygienic
- Store food safely
- Store food safely
- Prepare, cook and hold food safely
- Maintain food safety
- Prepare, cook and hold food safely
Maintenance of a safe, hygienic and secure working environmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Maintain personal health and hygiene
- Maintain personal health and hygiene
- Help maintain a hygienic, safe and secure workplace
- Maintain a hygienic, safe and secure workplace
Prepare Customer Accounts and Deal with DeparturesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and maintain customer accounts
- Understand how to prepare and maintain customer accounts
- Deal with the departure of customers
- Understand how to deal with the departure of customers
Prepare Hot and Cold SandwichesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare hot and cold sandwiches
- Understand how to prepare hot and cold sandwiches
Prepare and clear areas for counter and takeaway serviceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare areas for counter and takeaway service
- Prepare areas for counter and takeaway service
- Clear areas for counter and takeaway service
- Clear areas for counter and takeaway service
Prepare and clear areas for table serviceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare service areas and equipment for table service
- Understand how to prepare service areas and equipment for table service
- Clear dining and service areas after table service
- Understand how to clear dining and service areas after table service
- Prepare customer and dining areas for table service
- Understand how to prepare customer and dining areas for table service
Prepare and clear the bar areaReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare customer and service area
- Understand how to prepare customer and service area
- Clear customer and service area
- Understand how to clear customer and service area
- Clean and store glassware
- Understand how to clean and store glassware
Prepare and cook fishReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and cook fish
- Understand how to prepare and cook fish
Prepare and cook meat and poultryReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and cook meat/poultry
- Understand how to prepare and cook meat/poultry
Prepare and finish simple salad and fruit dishesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare simple salad and fruit dishes
- Understand how to prepare simple salad and fruit dishes
- Finish simple salad and fruit dishes
- Understand how to finish simple salad and fruit dishes
Prepare and present food for cold presentationReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and present food for cold presentation
- Understand how to prepare and present food for cold presentation
Prepare and serve cocktailsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare areas and equipment for serving cocktails
- Prepare areas and equipment for serving cocktails
- Serve cocktails
- Understand how to serve cocktails
Prepare and serve dispensed and instant hot drinksReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare equipment and work area for service
- Understand how to prepare equipment and work area for service
- Prepare and serve hot drinks
- Understand how to prepare and serve hot drinks
Prepare and serve hot drinks using specialist equipmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare work area and equipment for service
- Prepare work area and equipment for service
- Prepare and serve hot drinks
- Prepare and serve hot drinks
Prepare and serve winesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare service areas, equipment and stock for wine service
- Understand how to prepare service areas, equipment and stock for wine service
- Determine customer requirements for wine
- Understand how to determine customer requirements for wine
- Present and serve wine
- Understand how to present and serve wine
Produce Basic Egg DishesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Produce basic egg dishes
- Understand how to produce basic egg dishes
Produce Basic Fish DishesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Produce basic fish dishes
- Understand how to produce basic fish dishes
Produce Basic Pasta DishesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Produce basic pasta dishes
- Understand how to produce basic pasta dishes
Produce Basic Rice, Pulse and Grain DishesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Produce basic rice, pulse and grain dishes
- Understand how to produce basic rice, pulse and grain dishes
Produce Basic Vegetable DishesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Produce basic vegetable dishes
- Understand how to produce basic vegetable dishes
Produce documents in a business environmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Prepare for tasks
- Produce documents to agreed specifications
Promote additional services or products to customersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Identify additional services or products that are available
- Inform customers about additional services or products
- Gain customer commitment to using additional services or products
- Understand how to promote additional services or products to customers
Provide Tourism Information Services to CustomersReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Work with customers on their tourism information needs
- Understand how to work with customers on their tourism information needs
- Seek tourism information and offer advice to customers
- Understand how to seek tourism information and offer advice to customers
Provide a buffet and carvery serviceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare and maintain a buffet & carvery display
- Understand how to prepare and maintain a buffet & carvery display
- Serve and assist customers at the carvery & buffet
- Understand how to serve and assist customers at the carvery & buffet
Provide a counter and takeaway serviceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Serve customers at the counter
- Serve customers at the counter
- Maintain counter and service areas
- Maintain counter and service areas
Provide a silver serviceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Silver serve food
- Understand how to silver serve food
- Clear finished courses
- Clear finished courses
Provide reception servicesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the purpose of reception services in a business environment
- Understand the procedures to be followed when providing reception services
- Understand ways of improving reception services and developing own role
- Provide a reception service
Providing a Linen ServiceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Receive and check linen
- Understand how to receive and check linen
- Store and issue clean linen
- Understand how to store and issue clean linen
Receive, store and issue drinks stockReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Receive drink deliveries
- Understand how to receive drink deliveries
- Store and issue drinks stock
- Understand how to store and issue drinks stock
Resolve customer service problemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Spot customer service problems
- Pick the best solution to resolve customer service problems
- Take action to resolve customer service problems
- Resolve customer service problems
Serve alcoholic and soft drinksReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Take customers orders
- Understand how to take customers orders
- Serve alcoholic and non-alcoholic drinks
- Understand how to serve alcoholic and non-alcoholic drinks
Serve food at the tableReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Greet customers and take orders
- Understand how to greet customers and take orders
- Serve customers’ orders and maintain the dining area
- Understand how to serve customers’ orders and maintain the dining area
Set Up and Close KitchenReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Prepare kitchen for food operations
- Understand how to prepare kitchen for food operations
- Prepare food items for operation and service
- Understand how to prepare food items for operation and service
- Close kitchen after operations
- Understand how to close kitchen after operations
Store and retrieve informationReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand processes and procedures for storing and retrieving information
- Store information
- Retrieve information
Use of Different Chemicals and Equipment in HousekeepingReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Work using different chemicals
- Understand how to work using different chemicals
- Work using manual equipment
- Understand how to work using manual equipment
- Work using electrical equipment
- Work using electrical equipment
Use office equipmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Use office equipment
Working effectively as part of a hospitality teamReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Plan and organise own work
- Work effectively with team members
- Develop own skills
- Plan and organise own work
- Work effectively with team members
- Develop own skills
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Blend and stabilise fermented grape juice to produce UK wine
- Blend styled wine to produce British wine
- Carry out periodic room servicing and deep cleaning Legacy
- Clean and maintain soft floors and furnishings Legacy
- Clean and service a range of areas Legacy
- Clean drink dispense lines Legacy
- Collect linen and make beds Legacy
- Complete Kitchen Documentation Legacy
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for FAQ Level 2 NVQ Diploma in Hospitality Services
58 units in this credential, in the order it lists them, awarded by Future (Awards and Qualifications) Ltd.
- Carry Out Periodic Room Servicing and Deep Cleaning
- Clean Windows from the Inside
- Clean and maintain soft floors and furnishings
- Clean drink dispense lines
- Clean, maintain and protect semi-hard and hard floors
- Cleaning and Servicing a Range of Housekeeping Areas
and 52 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.