Skills and Education Group Awards · RQF Entry Level
ABC Entry Level Award In Practical Office Skills (Entry 3) (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits8
- Guided learning60 hours
- Units in this qualification27
Awarded by Skills and Education Group Awards · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Skills and Education Group Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Archive informationReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand procedures for archiving information
- Archive information
Assist in handling mailReal unit · Skills and Education Group Awards
What you'll be able to do
- Receive, distribute and collect mail or packages to meet organisational procedures
- Identify and refer problems
- Assist with receiving, distributing and collecting mail or packages
Banking proceduresReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the banking process
- Understand document retention and storage requirements.
Communicate in a business environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Know the purpose of planning communication
- Understand how to communicate in writing
- Communicate verbally
- Understand the purpose of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of developing communication skills
Creating business documentsReal unit · Skills and Education Group Awards
What you'll be able to do
- Know that there are different types of business document
- Know why it is important to use the right communication style, in business documents
- Produce routine business documents
Improve own performance in a business environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to improve own performance
- Understand a learning plan
- Improve own performance using feedback
- Use a learning plan
Introduction to book-keepingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the job role and career path for a book-keeper
- Understand different types of business organisations
- Know the terminology used in book-keeping
Maintaining petty cash recordsReal unit · Skills and Education Group Awards
What you'll be able to do
- Complete a petty cash voucher
- Maintain an analysed petty cash book
- Maintain the petty cash balance
Making and receiving callsReal unit · Skills and Education Group Awards
What you'll be able to do
- Make calls
- Receive calls
- Know why it is important to an organisation that calls are handled appropriately
Making and receiving paymentsReal unit · Skills and Education Group Awards
What you'll be able to do
- Process cash receipts
- Process cheques received and other forms of receipts
- Process payments in cash.
- Make payments by cheque
- Prepare a remittance advice
Manage own performance in a business environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to be responsible for own work
- Understand how to behave in a way that supports effective working
- Take responsibility for own work, supported by others
- Behave in a way that supports effective working
Prepare text from notes using touch typing _20 wpm_Real unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to prepare text from notes using touch typing
- Understand the purpose and value of following procedures when preparing text using touch typing
- Prepare for tasks
- Produce texts using touch typing
Preparing and processing book-keeping documentsReal unit · Skills and Education Group Awards
What you'll be able to do
- Process sales invoices and credit notes
- Process supplier invoices and credit notes
Professional Behaviour in an Office EnvironmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Behave in an office environment
- Know about the rules that organisations have relating to confidentiality and security
Recording Credit transactionsReal unit · Skills and Education Group Awards
What you'll be able to do
- Complete the Day Books
Recording receipts and paymentsReal unit · Skills and Education Group Awards
What you'll be able to do
- Maintain a two column analysed cash book
- Reconcile the bank statement with the cash book
Solve business problemsReal unit · Skills and Education Group Awards
What you'll be able to do
- Identify business problems
- Understand techniques for solving straightforward business problems
- Recognise business problems
- Carry out a solution to the business problem
Use occupational health and safety guidelines when using keyboardsReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
- Use occupational health and safety guidelines
Using Office EquipmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Know the purpose of office equipment and systems
- Process, retrieve and archive information
- Use office equipment and systems safely
Using Office Equipment in a Business EnvironmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Know what equipment and resources are needed to carry out a range of routine office tasks
- Use key equipmentunder supervision
Using a Computer in Business AdministrationReal unit · Skills and Education Group Awards
What you'll be able to do
- Log on to the computer
- Create and save a business document.
- Create and send a business email.
Welcome visitorsReal unit · Skills and Education Group Awards
What you'll be able to do
- Welcome visitors in a positive way
- Know why it is important to an organisation that visitors are made welcome
Work in a business environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how to treat other people at work
- Understand how to maintain security and confidentiality at work
- Understand procedures for keeping waste to a minimum in a business environment
- Understand procedures for disposal of hazardous materials
- Respect and support other people at work in an organisation
- Maintain security and confidentiality
- Keep waste to a minimum and follow procedures for disposal and recycling
Work with other people in a business environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Work with others
- Know when to communicate when working with others
- Deal with problems when working with others
- Understand what is meant by feedback
- Work with others
- Deal with problems
- Receive and use feedback
Working in Business and AdministrationReal unit · Skills and Education Group Awards
What you'll be able to do
- Know what activities are routinely undertaken by administrators
- Follow instructions to carry out administrative tasks
Working in business & administrationReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand the role of an administrator within an office
- Carry out routine administrative tasks
- Present themselves positively
- Organise their work effectively
- Know the importance of confidentiality of information
Working within Book-keepingReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand single-entry book-keeping
- Know the general principles of VAT
- Understand what is meant by both cash and credit transactions
- Understand the principles of coding and batch control
- Understand how to process information in the books of prime entry (excluding the Journal)
- Understand responsibilities when working in a book-keeping environment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Office Operations Coordinator
Your career path here isn't a rigid ladder; it's more like a climbing wall with many different routes to the top. We're committed to helping you find the path that best suits your strengths and ambitions, whether that's leading teams, becoming a deep subject matter expert, or moving into broader operational strategy.
See the whole journey →Showing 6 roles, drawn from 30 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ABC Entry Level Award In Practical Office Skills (Entry 3) (QCF)
27 units in this credential, in the order it lists them, awarded by Skills and Education Group Awards.
- Archive information
- Assist in handling mail
- Banking procedures
- Communicate in a business environment
- Creating business documents
- Improve own performance in a business environment
and 21 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.