NCFE · RQF Level 2
NCFE CACHE Level 2 Certificate in Healthcare Support Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits26
- Guided learning150 hours
- Units in this qualification67
Awarded by NCFE · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer appointments in a healthcare environmentReal unit · NCFE
What you'll be able to do
- Understand how to administer and receive individuals for appointments
- Make appointments for individuals in line with local policy and protocol
- Receive individuals for appointments
- Process completed appointments
Administer the current records systemReal unit · NCFE
What you'll be able to do
- Know current legislation national guidelines, policies, protocols, standard operating procedures and good practice guidelines related to administering records systems
- Understand how to administer the records system
- Maintain access to records
- Withdraw records from current use
Archive informationReal unit · NCFE
What you'll be able to do
- Understand procedures for archiving information
- Archive information
Assemble orders for dispatch in logistics operationsReal unit · NCFE
What you'll be able to do
- Assemble orders for dispatch in logistics operations
- Assemble the orders for dispatch in logistics operations
Assess and respond to accidents, breakdowns and incidents during the transportation of people, materials and/or equipmentReal unit · NCFE
What you'll be able to do
- Understand how to assess and respond to accidents, breakdowns and incidents
- Assess risk following an accident, breakdown or incident
- Respond to accidents, breakdowns and incidents
Assist with maintaining structures and surfacesReal unit · NCFE
What you'll be able to do
- Assist with maintaining structures and surfaces
Assist with the Maintenance of Grass SurfacesReal unit · NCFE
What you'll be able to do
- Assist with maintaining grass surfaces.
- Work safely.
Carry out the washing processReal unit · NCFE
What you'll be able to do
- Make services and machinery ready for use
- Select work required for washing processes
- Load machines
- Control the washing process
- Unload machines
- Check that work has been carried out as planned
- Keep accurate records, complete forms, reports and other documentation
- Communicate effectively with colleagues and customers
Causes and Spread of InfectionReal unit · NCFE
What you'll be able to do
- Understand the causes of infection
- Understand the transmission of infection
Checking, connecting and disconnecting medical gas cylinders in a healthcare settingReal unit · NCFE
What you'll be able to do
- Understand health and safety guidelines for handling medical gas cylinders and associated equipment
- Know the safety requirements for storing and handling medical gas cylinders
- Carry out routine checks on medical gas cylinders in use
- Exchange cylinders
- Record and report on the procedure carried out
Classify items and make up loads for cleaningReal unit · NCFE
What you'll be able to do
- Handle items with care and remove those which are unsuitable for the cleaning process
- Check for foreign objects and deal with them according to the organisation’s procedures
- Sort items according to the appropriate classifications
- Make up loads of the correct weight and label loads clearly
- Prioritise loads and store them carefully
- Keep accurate records, complete forms, reports and other documentation
- Communicate effectively with colleagues and customers
Clean and maintain internal surfaces and areasReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas
- Understand how to clean and maintain internal surfaces
- Complete the cleaning activity
- Prepare to clean and maintain internal surfaces and areas
- Clean and maintain internal surfaces
- Complete the cleaning process
Clean and store care equipment to minimise the risks of spreading infectionReal unit · NCFE
What you'll be able to do
- Understand the guidelines to follow to reduce the risk of spreading infection
- Know the cleaning and storage requirements for different types of care equipment
- Carry out preparations for cleaning care equipment
- Carry out cleaning of care equipment to minimise the risks of spreading infection
- Maintain the cleaning equipment storage area
Clean and store crockery and cutleryReal unit · NCFE
What you'll be able to do
- Clean crockery and cutlery
- Clean crockery and cutlery
- Store crockery and cutlery
- Store crockery and cutlery
Clean food areasReal unit · NCFE
What you'll be able to do
- Understand how to prepare to clean food areas
- Understand how to identify signs of pest infestation
- Understand how to clean food areas
- Understand how to clean food production equipment
- Understand how to complete cleaning of food areas
- Clean food areas
- Clean food production equipment
- Complete cleaning of food areas
Clean glazed surfaces and facadesReal unit · NCFE
What you'll be able to do
- Understand how to clean glazed surfaces and façades
- Understand how to finish cleaning glazed surfaces and façades, and reinstate the work area
- Clean glazed surfaces and façades
- Finish cleaning of glazed surfaces and façades, and reinstate the work area
Clean surfaces using correct methodsReal unit · NCFE
What you'll be able to do
- Prepare for cleaning the work area
- Prepare equipment and surfaces for cleaning
- Clean surfaces and reinstate the work area
- Prepare for cleaning the work area
- Prepare equipment and surfaces for cleaning
- Clean surfaces and reinstate the work area
Cleaning, Decontamination and Waste ManagementReal unit · NCFE
What you'll be able to do
- Understand how to maintain a clean environment to prevent the spread of infection
- Understand the principles and steps of the decontamination process
- Understand the importance of good waste management practice in the prevention of the spread of infection
Collect blood/blood products from storage for transfusionReal unit · NCFE
What you'll be able to do
- Understand own role in relation to legislation and guidelines when collecting blood or blood products for transfusion
- Understand the precautions to be taken when collecting and transporting blood/ blood products for transfusion
- Collect blood/ blood products for transfusion from the storage fridge
- Deliver blood or blood products for transfusion to a clinical area
Collect linen and make beds in a healthcare environmentReal unit · NCFE
What you'll be able to do
- Understand the processes involved in collecting linen and making beds
- Collect linen needed to complete the work schedule
- Make beds following all local policy and protocol
Collect mailReal unit · NCFE
What you'll be able to do
- Understand how to collect mail
- Collect mail
Contribute to health and safety in health and social careReal unit · NCFE
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety in the work setting
- Understand the use of risk assessments in relation to health and safety
- Understand procedures for responding to accidents and sudden illness
- Reduce the spread of infection
- Move and handle equipment and other objects safely
- Handle hazardous substances and materials
- Understand how to promote fire safety in the work setting
- Implement security measures in the work setting
- Manage own stress
Contribute to the effectiveness of teamsReal unit · NCFE
What you'll be able to do
- Explain the importance of own role and how it contributes to the team performance
- Use feedback to improve personal team performance
- Manage time and commitments effectively
- Establish effective working relationships with all members of the team
- Comply with organisational, national and European legislation
Deep cleaning of internal equipment surfaces and areasReal unit · NCFE
What you'll be able to do
- Prepare for deep cleaning of internal equipment, surfaces and areas
- Carry out deep cleaning of internal equipment, surfaces and areas
- Check cleaning and resources, dispose of waste and return equipment and items
Deliver a trolley service in a healthcare environmentReal unit · NCFE
What you'll be able to do
- Apply infection control measures during all aspects of the trolley service
- Prepare the trolley for service
- Provide the trolley service for individuals
- Maintain and store the trolley for next use
Deliver mailReal unit · NCFE
What you'll be able to do
- Understand how to deliver mail
- Deliver mail
Drive community transport safely and efficientlyReal unit · NCFE
What you'll be able to do
- Understand legislation, policy and good practice related to driving community transport safely and efficiently
- Understand the effects of personal driving style
- Understand the importance of maintaining physical and mental fitness when driving community transport
- Prepare to drive the vehicle
- Drive the vehicle safely and efficiently
- Pick up and set down passengers
- Complete driving duty
Give customers a positive impression of yourself and your organisation.Real unit · NCFE
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Introduction to communication in health, social care or children’s and young people’s settingsReal unit · NCFE
What you'll be able to do
- Understand why communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Reduce barriers to communication
- Apply principles and practices relating to confidentiality at work
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · NCFE
What you'll be able to do
- Understand the importance of equality and inclusion
- Work in an inclusive way
- Access information, advice and support about diversity, equality and inclusion
Introduction to personal development in health, social care or children's and young people’s settingsReal unit · NCFE
What you'll be able to do
- Understand what is required for competence in own work role
- Reflect on own work activities
- Agree a personal development plan
- Develop own knowledge, skills and understanding
Maintain and deal with paymentsReal unit · NCFE
What you'll be able to do
- Maintain and deal with payments
- Know how maintain and deal with payments
Maintain food safety when storing, holding and serving foodReal unit · NCFE
What you'll be able to do
- Maintain food safety
- Keep self clean and hygienic
- Keep self clean and hygienic
- Keep working area clean and hygienic
- Keep working area clean and hygienic
- Store food safely
- Store food safely
- Hold and serve food safely
- Hold and serve food safely
Maintain the arrangements of recordsReal unit · NCFE
What you'll be able to do
- Know current legislation national guidelines, policies, protocols, standard operating procedures and good practice guidelines related to maintaining the arrangement of records
- Maintain and store returned records
- Maintain and store records
Maintaining quality standards in the health sectorReal unit · NCFE
What you'll be able to do
- Know how legislation, policies and procedures determine quality standards of work
- Know the limits of own expertise and knowledge and when to refer to others
- Use resources efficiently to support quality standards
Manage own performance in a business environmentReal unit · NCFE
What you'll be able to do
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan and be responsible for own work, supported by others
- Behave in a way that supports effective working
Meet and welcome visitorsReal unit · NCFE
What you'll be able to do
- Understand procedures for meeting and welcoming visitors
- Meet and welcome visitors
Minimise the risk of infection during the removal of used linenReal unit · NCFE
What you'll be able to do
- Understand the guidelines to be followed in relation to infection prevention and control
- Remove linen for collection and disposal whilst minimising the risk of infection
- Prepare to remove used linen in a way that minimises the risk of spreading infection
- Remove used linen while reducing the risk of infection
- Minimise the risk of infection after removing used linen
Minimise the risk of infection when transporting and storing healthcare wasteReal unit · NCFE
What you'll be able to do
- Understand national and local policy and protocol relating to minimising the risk of spreading infection
- Transport and store waste containers in line with national and local policy and protocol
- Handle and transport waste containers safely
- Store healthcare waste in line with local policy and protocol
- Minimise the risk of infection after transporting and storing healthcare waste
Minimise the risks of spreading infection when storing and using clean linenReal unit · NCFE
What you'll be able to do
- Know current legislation, national guidelines, policies, protocols and good practice related to the storage and use of clean linen
- Understand the precautions to be taken to reduce the spread of infection when storing and using clean linen
- Take steps to minimise the spread of infection when storing and using clean linen
- Provide clean linen for individuals
- Maintain stock levels of clean linen
Minimise the risks of spreading infection when transporting linenReal unit · NCFE
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to the transportation of linen
- Understand the precautions to be taken to reduce the spread of infection when transporting linen
- Take steps to minimise the spread of infection when transporting used and clean linen
- Transport used linen
Move and transport individuals with special requirements who use community transport vehiclesReal unit · NCFE
What you'll be able to do
- Understand legislation, policy and good practice related to the rights of individuals with special requirements
- Understand how to move and transport individuals with special requirements and their equipment
- Use equipment when moving and transporting individuals with special requirements
- Prepare for the movement of individuals with special requirements
- Move and transport individuals with special requirements
Moving and transporting individuals within a healthcare environmentReal unit · NCFE
What you'll be able to do
- Understand own responsibilities and accountability in relation to policies and protocols in relation to moving and transporting individuals
- Move and transport individuals
- Prepare to move and transport individuals
- Move and transport individuals
- Complete the move
Periodic cleaning of soft floors and furnishingsReal unit · NCFE
What you'll be able to do
- Prepare for cleaning of soft floors and furnishings
- Carry out cleaning of soft floors and furnishings
- Check cleaning and resources, dispose of waste and return equipment and items
Plan and organise meetingsReal unit · NCFE
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Prepare and serve hot drinks using specialist equipmentReal unit · NCFE
What you'll be able to do
- Prepare work area and equipment for service
- Prepare work area and equipment for service
- Prepare and serve hot drinks
- Prepare and serve hot drinks
Prepare vehicles for the transport of people, materials and/or equipment within the health sectorReal unit · NCFE
What you'll be able to do
- Understand current legislation, national guidelines, policies, protocols and good practice related to transporting people, materials and equipment
- Prepare the vehicle prior to use
- Record and report faults and problems with the vehicle
- Safely load materials and equipment prior to transport
Press and finish garments following laundryReal unit · NCFE
What you'll be able to do
- Make machinery and equipment ready for use
- Select the work for pressing
- Correctly and safely operate presses
- Identify any problems which may arise
- Check that work has been carried out as planned
- Keep accurate records, complete forms and other documentation
- Communicate effectively with colleagues and customers
Principles of safeguarding and protection in health and social careReal unit · NCFE
What you'll be able to do
- Recognise signs of abuse.
- Respond to suspected or alleged abuse.
- Understand the national and local context of safeguarding and protection from abuse.
- Understand ways to reduce the likelihood of abuse.
- Recognise and report unsafe practices.
Produce documents in a business environmentReal unit · NCFE
What you'll be able to do
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Prepare for tasks
- Produce documents to agreed specifications
Protect recordsReal unit · NCFE
What you'll be able to do
- Know current legislation national guidelines, policies, protocols, standard operating procedures and good practice guidelines related to protecting records
- Protect records
- Handle records according to local policy and protocol
Protecting from the risk of violence at workReal unit · NCFE
What you'll be able to do
- Understand the job role, responsibilities and limitations
- Use verbal and non-verbal communication to help calm a potentially violent situation
- Dynamically risk assess a potentially violent situation
- Take action that will help calm a potentially violent situation whilst maintaining personal safety
- Review an incident and support processes
- Accurately report an incident
Provide a counter and takeaway serviceReal unit · NCFE
What you'll be able to do
- Serve customers at the counter
- Serve customers at the counter
- Maintain counter and service areas
- Maintain counter and service areas
Provide a table/tray service in a healthcare environmentReal unit · NCFE
What you'll be able to do
- Understand how to provide a table/tray service
- Greet individuals and take orders
- Serve orders to individuals
- Maintain dining and food service areas
Provide authorised access to recordsReal unit · NCFE
What you'll be able to do
- Know current legislation, national guidelines, policies, protocols and good practice related to providing authorised access to records
- Provide authorised access to records
- Prepare to provide individuals with authorised access to records
- Select records
- Issue and record authorised access to records
Provide professional customer service to passengers with additional needs on a bus or coachReal unit · NCFE
What you'll be able to do
- Recognise the access needs of passengers with additional needs
- Recognise the access needs of passengers with additional needs
- Meet the access needs of passengers with additional needs
- Meet the access needs of passengers with additional needs
Receive goods in logistics operationsReal unit · NCFE
What you'll be able to do
- Receive goods in logistics operations
- Receive goods in logistics operations
Repair, alter and maintain fabrics and materialsReal unit · NCFE
What you'll be able to do
- Make equipment ready for use
- Select the work required
- Repair and alter items to the required standard safely
- Identify any problems which may occur
- Keep accurate records, complete forms and other documentation
- Communicate effectively with colleagues and customers
Service improvement in the health sectorReal unit · NCFE
What you'll be able to do
- Carry out evaluation of services
- Pass on constructive ideas for improving service provision
- Make changes to own practice to improve service provision
Sort mailReal unit · NCFE
What you'll be able to do
- Understand how to sort mail manually
- Sort mail manually
Store and retrieve informationReal unit · NCFE
What you'll be able to do
- Understand processes and procedures for storing and retrieving information
- Store information
- Retrieve information
Store and transport medical gas cylindersReal unit · NCFE
What you'll be able to do
- Understand how to store and transport medical gas cylinders safely and securely
- Store medical gas cylinders safely
- Transport medical gas cylinders safely
The principles of Infection Prevention and ControlReal unit · NCFE
What you'll be able to do
- Understand roles and responsibilities in the prevention and control of infections
- Understand legislation and policies relating to prevention and control of infections
- Understand systems and procedures relating to the prevention and control of infections
- Understand the importance of risk assessment in relation to the prevention and control of infections
- Understand the importance of using Personal Protective Equipment (PPE) in the prevention and control of infections
- Understand the importance of good personal hygiene in the prevention and control of infections
The role of the health and social care workerReal unit · NCFE
What you'll be able to do
- Understand working relationships in health and social care.
- Work in ways that are agreed with the employer.
- Work in partnership with others.
Transport physical resources within the work areaReal unit · NCFE
What you'll be able to do
- Transport physical resources within the work area
- Select, use and maintain relevant equipment
- Work safely and minimise environmental damage
- Transport physical resources within the work area
- Know the types of equipment required and how to maintain them
- Know relevant health and safety legislation and environmental good practice
Transporting passengers, materials and equipment within the health sectorReal unit · NCFE
What you'll be able to do
- Understand own responsibilities and accountability in relation to legislation, local policy and protocol
- Collect, transport and set down passengers and materials and equipment
- Operate and control vehicles
- Support passengers throughout collection, transport and setting down
- Load, unload and carry materials and specialist equipment
Use office equipmentReal unit · NCFE
What you'll be able to do
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Use office equipment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Administer appointments
- Carry out hand pressing in the sewing process
- Carry out non-routine repairs to custom made devices
- Carry out pressing in the Kilt Making process
- Carry out pressing in the sewing room
- Carry out routine repairs to custom made devices
- Check, connect and disconnect medical gas cylinders and outlets
- Collect linen and make beds
Where this can lead
Healthcare Operations Associate
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools, training, and opportunities to build a truly rewarding career, whether you want to become a team leader, a technical expert, or even move into broader management. We're excited to see what you'll achieve.
See the whole journey →Showing 3 roles, drawn from 4 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE CACHE Level 2 Certificate in Healthcare Support Services
67 units in this credential, in the order it lists them, awarded by NCFE.
- Administer appointments in a healthcare environment
- Administer the current records system
- Archive information
- Assemble orders for dispatch in logistics operations
- Assess and respond to accidents, breakdowns and incidents during the transportation of people, materials and/or equipment
- Assist with maintaining structures and surfaces
and 61 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.