City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Diploma in Mental Health Care
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits65
- Guided learning286 hours
- Units in this qualification42
Awarded by City and Guilds of London Institute · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist with the transfer of individuals who have mental health problems between agencies and servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how legislation and organisational policies impact on the transfer of individuals between agencies and service.
- Apply agency and service procedures correctly in preparing people for and supervising them during transfer from one service to another.
- Respect the rights of the individual and value diversity.
- Ba able to use communication skills effectively in working with individuals and the agencies and services to which they are being transferred.
Contribute to raising awareness of health issuesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand factors affecting awareness-raising activities about health issues
- Recognise the need for raising awareness of health issues
- Assist in planning activities to raise awareness of health issues
- Contribute to implementing activities for raising awareness of health issues
- Review the effectiveness of activities to raise awareness of health issues
Effective team and joint working in mental healthReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to contribute to an effective team working environment
- Apply strategies to promote effective team and joint working
Enable individuals with behavioural difficulties to develop strategies to change their behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how legislation, policies and practice affect the support provided to individuals to manage their behaviour.
- Understand the factors that influence behaviour.
- Work with individuals to recognise the impact of their behaviour on others
- Enable people to develop strategies for changing behavioural responses
- Evaluate and review strategies for changing behavioural responses
Enable individuals with mental health problems to develop alternative coping strategiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal, service and social context of work with individuals in relation to their behaviour.
- Gather and use relevant information to explore behavioural responses.
- Work with an individual to plan a strategy for changing patterns of behaviour that have a negative impact.
- Work with an individual and significant others to review a strategy for changing patterns of behaviour that have a negative impact.
Enable mental health service users and carers to manage changeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the different ways in which individuals may react to change
- Apply an active approach in supporting service users or carers to manage change
Engage in personal development in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand what is required for competence in own work role
- Reflect on practice
- Evaluate own performance
- Agree a personal development plan
- Use learning opportunities and reflective practice to contribute to personal development
Facilitate learning and development activities to meet individual needs and preferencesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of learning and development activities in meeting individual needs
- Identify learning and development activities to meet individual needs and preferences
- Plan learning and development activities with individuals
- Prepare for learning and development activities
- Facilitate learning and development activities with individuals
- Evaluate and review learning and development activities
Facilitate person centred assessment, planning, implementation and reviewReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of person centred assessment and care planning
- Facilitate person centred assessment
- Contribute to the planning of care or support
- Support the implementation of care plans
- Monitor a care plans
- Facilitate a review of care plans and their implementation
Increase awareness about drugs, alcohol or other substances with individuals and groupsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand legislation and policy relevant to substance use
- Understand substance use, its effects and treatments
- Identify individuals’ knowledge and values about substances
- Increase individuals’ knowledge and understanding of substances
Interact with and support individuals using telecommunicationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal and local requirements relating to the use of telecommunications when supporting individuals
- Use telecommunication technology
- Engage with individuals using telecommunications
- Identify and evaluate any risks or dangers for individuals during the interaction
- Terminate the interaction
Principles for implementing duty of care in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how duty of care contributes to safe practice
- Address conflicts or dilemmas that may arise between an individual’s rights and the duty of care
- Respond to complaints
Promote and implement health and safety in health and social careReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand own responsibilities, and the responsibilities of others, relating to health and safety
- Carry out own responsibilities for health and safety
- Understand procedures for responding to accidents and sudden illness
- Reduce the spread of infection
- Move and handle equipment and other objects safely
- Handle hazardous substances and materials
- Promote fire safety in the work setting
- Implement security measures in the work setting
- Manage stress
Promote communication in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why effective communication is important in the work setting
- Meet the communication and language needs, wishes and preferences of individuals
- Overcome barriers to communication
- Apply principles and practices relating to confidentiality
Promote equality and inclusion in health, social care or children’s and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of diversity, equality and inclusion
- Work in an inclusive way
- Promote diversity, equality and inclusion
Promote good practice in handling information in health and social care settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand requirements for handling information in health and social care settings
- Implement good practice in handling information
- Support others to handle information
Promote positive behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how legislation, frameworks, codes of practice and policies relate to positive behaviour support.
- Understand the context and use of proactive and reactive strategies.
- Promote positive behaviour.
- Respond appropriately to incidents of challenging behaviour.
- Support individuals and others following an incident of challenging behaviour.
- Review and revise approaches to promoting positive behaviour.
Provide support for leisure activitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role that leisure activities play in well being
- Support individuals to identify and plan for leisure activities
- Encourage and support individuals to participate in leisure activities
- Contribute to the review and revision of support for leisure activities
Provide support to continue recommended therapiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of supporting individuals to continue recommended therapies
- Encourage individuals to complete activities recommended by therapists
- Support individuals to continue recommended therapy
- Observe, record and report on observations during recommended therapy
- Contribute to evaluation and review of recommended therapies
Provide support to maintain and develop skills for everyday lifeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the context of supporting skills for everyday life
- Support individuals to plan for maintaining and developing skills for everyday life
- Support individuals to retain, regain or develop skills for everyday life
- Evaluate support for developing or maintaining skills for everyday life
Recognise indications of substance misuse and refer individuals to specialistsReal unit · City and Guilds of London Institute
What you'll be able to do
- Recognise indications of substance misuse.
- Assess and monitor risk.
- Handle information and maintain records.
- Refer individuals to appropriate services.
Reflect on and develop your practiceReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify the competence requirements of the job role
- Reflect on own performance
- Implement a plan to improve performance
- Evaluate the effectiveness of the development plan
- Comply with current legislation, policy, good practice, organisational and professional codes of practice and ethical standards
Support Individuals With Specific Communication NeedsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand specific communication needs and factors affecting them
- Contribute to establishing the nature of specific communication needs of individuals and ways to address them
- Interact with individuals using their preferred communication
- Promote communication between individuals and others
- Support the use of communication technology and aids
- Review an individual’s communication needs and the support provided to address them
Support independence in the tasks of daily livingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand principles for supporting independence in the tasks of daily living
- Establish what support is required for daily living tasks
- Provide support for planning and preparing meals
- Provide support for buying and using household and personal items
- Provide support for keeping the home clean and secure
- Identify and respond to changes needed in support for daily living tasks
Support individuals to access and manage direct paymentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of direct payments
- Support individuals to decide whether to use direct payments
- Provide support to select services to be purchased with direct payments
- Provide support for completing paperwork associated with direct payments
- Understand how to address difficulties, dilemmas and conflicts relating to direct payments
- Contribute to reviewing the support provided through direct payments
- Contribute to reviewing the management of direct payments
Support individuals to access and use services and facilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand factors that influence individuals’ access to services and facilities
- Support individuals to select services and facilities
- Support individuals to access and use services and facilities
- Support individuals’ to review their access to and use of services and facilities
Support individuals to access education, training or employmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the value of engagement in training, education or employment for individuals
- Understand how legislation, guidance and codes of practice support an individual to access training, education or employment
- Understand the support available to individuals accessing education, training or employment
- Support an individual to identify and access education, training or employment that meet needs and preferences
- Support individuals to undertake education, training or employmen
- Evaluate engagement in education, training or employment
Support individuals to access housing and accommodation servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand support available to access housing and accommodation services
- Work with individuals to identify housing and accommodation services that meet their needs
- Work with individuals to plan to access housing and accommodation services
- Work with individuals to access housing and accommodation services
- Work with housing and accommodation services to meet the needs of individuals
- Contribute to the review of housing and accommodation services for individuals
Support individuals to manage their financesReal unit · City and Guilds of London Institute
What you'll be able to do
- Access information and advice about financial affairs
- Provide support for individuals to manage their finances
- Contribute to applying for financial assistance
- Contribute to reviewing support for managing finances
Support individuals to manage their own recovery from mental health problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that promote and support well-being and recovery from mental health problems.
- Know the range of issues that may be addressed in a recovery plan.
- Support people to use approaches for managing their own recovery from mental health problems.
Support individuals to prepare for and settle in to new home environmentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand factors affecting a move to a new home environment
- Support individuals to prepare to move into new home environments
- Support individuals to settle into new home environments
- Support individuals to review the impact of new home environments
Support individuals who are distressedReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand causes and effects of distress
- Prepare to support individuals who are experiencing distress
- Support individuals through periods of distress
- Support individuals to reduce distress
- Record and report on an individual’s distress
Support positive risk taking for individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of risk taking in everyday life
- Understand the importance of a positive, person-centred approach to risk assessment
- Understand the legal and policy framework underpinning an individual’s right to make decisions and take risks
- Support individuals to make decisions about risks
- Support individuals to take risks
- Understand duty of care in relation to supporting positive risk-taking
Support use of medication in social care settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legislative framework for the use of medication in social care settings
- Know about common types of medication and their use
- Understand roles and responsibilities in the use of medication in social care settings
- Understand techniques for administering medication
- Receive, store and dispose of medication supplies safely
- Promote the rights of the individual when managing medication
- Support use of medication
- Record and report on use of medication
Understand care and support planning and risk management in mental healthReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to work within the care and support planning process
- Understand how to work within a risk management process
Understand mental health interventionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the needs of people with mental health problems.
- Understand the strengths and limitations of the main interventions in mental health
- Know the key principles and factors that underpin the choice of mental health interventions.
Understand mental health problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the main forms of mental ill health
- Know the impact of mental ill health on individuals and others in their social network
Understand mental well-being and mental health promotionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups
Understand the legal, policy and service framework in mental healthReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the legal and current policy framework for mental health.
- Know the service framework for mental health
- Understand the rights of individuals using services and of those who give informal support
Understanding Suicide InterventionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand suicidal behaviour, its causes and prevalence.
- Understand the role of the caregiver in managing suicide interventions.
- Understand the process of suicide intervention.
- Reflect on the application and personal impact of suicide interventions.
Use effective communication and build relationships in mental health workReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand key principles for communication and relationships in mental health work
- Apply effective communication skills in building and sustaining relationships in mental health work with individuals and carers
- Understand how to support individuals in their relationships
Work in partnership with families to support individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand partnership working with families
- Establish and maintain positive relationships with families
- Plan shared approaches to the care and support of individuals with families
- Work with families to access support in their role as carers
- Exchange and record information about partnership work with families
- Contribute to reviewing partnership work with families
- Provide feedback about support for families
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Assist with the transfer of individuals who have mental health problems between agencies and servicesContribute to raising awareness of health issuesEffective team and joint working in mental healthEnable individuals with behavioural difficulties to develop strategies to change their behaviourEnable individuals with mental health problems to develop alternative coping strategiesEnable mental health service users and carers to manage changeEngage in personal development in health, social care or children’s and young people’s settingsFacilitate learning and development activities to meet individual needs and preferences
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
City & Guilds Level 3 Diploma in Mental Health Care
- Assess the need for, and plan awareness raising of health and wellbeing issues
- Assist customers to move and settle into new living environments
- Communicate significant news to individuals
- Develop as a reflective supported employment practitioner
- Develop yourself as a reflective supported employment practitioner
- Enable an individual to differentiate between positive and negative behaviours and understand the consequences
- Enable families to address issues with individuals’ behaviour
- Enable individuals to take their medication as prescribed
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assess the need for, and plan awareness raising of health and wellbeing issuesAssist customers to move and settle into new living environmentsCommunicate significant news to individualsDevelop as a reflective supported employment practitionerDevelop yourself as a reflective supported employment practitionerEnable an individual to differentiate between positive and negative behaviours and understand the consequencesEnable families to address issues with individuals’ behaviourEnable individuals to take their medication as prescribedEnable individuals with long term conditions to manage their medicinesEnable patients to access psychological supportEnable people to recover from distressing mental health experiencesHelp an individual prepare for transition from secure institutional to community livingHelp patients to transfer between satellite and hospital dialysis unitsIncrease the individual's capacity to manage negative or distressing thoughts and emotional statesManage an individual's medication to achieve optimum outcomesPrescribe medication for individuals with a long term conditionPromote effective communication and relationships with people who are troubled or distressedPromote your organisation and its services to stakeholders+8 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your own work
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Mental Health Care
42 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Assist with the transfer of individuals who have mental health problems between agencies and services
- Contribute to raising awareness of health issues
- Effective team and joint working in mental health
- Enable individuals with behavioural difficulties to develop strategies to change their behaviour
- Enable individuals with mental health problems to develop alternative coping strategies
- Enable mental health service users and carers to manage change
and 36 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.