Chartered Institute of Housing · RQF Level 3
CIH Level 3 Certificate In Housing Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits13
- Guided learning102 hours
- Units in this qualification17
Awarded by Chartered Institute of Housing · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Community DevelopmentReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand different approaches to community development.
- Understand current issues relating to community development.
- Know the skills and resources required for effective and community development.
Customer Service in a Housing ContextReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of customer service in a housing context.
- Understand how to communicate effectively with the housing customer.
- Understand the role of customer feedback in a housing context and how to respond.
Dealing with Anti-Social Behaviour _ASB_ in HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the definition of, and background to 'Anti-Social Behaviour' (ASB).
- Understand the statutory and non statutory bases for dealing with ASB.
- Understand approaches to tackling and preventing ASB in a housing context.
Delivery of Affordable Housing ServicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the main types of affordable housing providers nationally and the services they deliver.
- Understand the importance of partnership working in the delivery of housing and community services.
- Know a range of opportunities for resident participation in housing and housing related services.
- Understand the regulatory system for affordable housing and the use of performance measures.
Housing Maintenance SystemsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the process systems to deliver a service for responsive/day to day repairs.
- Understand the process systems to deliver long term asset management programmes.
- Understand the relationship between the client and contractor roles in the delivery of housing maintenance systems.
Involving Housing Service UsersReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand why service user involvement is important in housing in a range of settings.
- Know a range of opportunities for service user involvement in housing.
- Understand how to plan for service user involvement.
Managing Leasehold Housing ServicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the legal and regulatory framework for leasehold housing management.
- Understand the features of the leasehold housing sector.
- Consult on, and calculate leasehold housing service charges.
Managing NeighbourhoodsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the principles of managing neighbourhoods.
- Understand the range of issues affecting neighbourhoods, especially deprived neighbourhoods.
- Understand the approach to managing a particular neighbourhood.
Occupancy, Tenure and LettingsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand types of occupancy and tenure.
- Understand different types of tenancy.
- Understand different approaches to allocation and lettings.
Planning and Development for Housing RegenerationReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the factors that enable housing regeneration.
- Know the development process for housing regeneration.
Prevention and Management of Rent ArrearsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand rent arrears strategies, policies and procedures.
- Understand good practice in effective arrears management.
- Understand the legal framework for arrears management.
Professional practice skills for housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key skills required for the housing professional.
- Assess own professional performance.
- Manage own professional development.
Regeneration and RenewalReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy and strategic framework governing regeneration and renewal.
- Know the wider social, economic and spatial processes in the regeneration and renewal of areas and communities.
- Understand the key organisations, agencies and groups, and their roles in the regeneration and renewal process.
Repairs and Maintenance in Housing OrganisationsReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the legal obligations relating to repairs and maintenance.
- Understand how housing organisations manage and deliver long term and cyclical maintenance.
- Know the methods landlords use to manage and monitor their responsive repairs and maintenance service.
Sustainable CommunitiesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand what is meant by the term community.
- Understand what is meant by the term 'sustainable communities'.
- Know the context of sustainable communities.
- Understand the role of partnership working in initiatives aimed at developing sustainable communities.
The Legal Framework for HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the legal framework of the country within the EU in which you live or work.
- Know about the implications of the law for housing.
- Know how housing disputes are resolved through judicial intervention and non-judicial processes.
The Social Context of Housing in the UKReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the key demographic trends in the UK and the implications for housing provision.
- Understand the key social processes that are relevant to social housing organisations.
- Understand how the diverse backgrounds of customers impact on the housing service.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Deliver new housing supply in conjunction with partners
- Manage rents and service charges
- Respond to customer requests for repairs
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CIH Level 3 Certificate In Housing Services (QCF)
17 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Community Development
- Customer Service in a Housing Context
- Dealing with Anti-Social Behaviour _ASB_ in Housing
- Delivery of Affordable Housing Services
- Housing Maintenance Systems
- Involving Housing Service Users
and 11 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.