Education & Media Services Ltd trading as ITEC · RQF Level 2
ITEC Level 2 NVQ Certificate in Rail Services (Passenger Services) (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits28
- Guided learning79 hours
- Units in this qualification22
Awarded by Education & Media Services Ltd trading as ITEC · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Education & Media Services Ltd trading as ITEC registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist in the protection of revenue in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Verify and issue travel documents
- Verify and issue travel documents
- Deal with travel document irregularities
- Deal with travel document irregularities
Assist in the provision of a suitable environment for customers and other members of the public in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Provide a suitable environment for customers and other members of the public
- Provide a suitable environment for customers and other members of the public
Assist in the safe operation of trains in serviceReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Assist in the safe operation of trains in service
- Assist in the safe operation of trains in service
Contribute to the removal of accumulated waste in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Remove waste
- Remove waste
Contribute to the safe dispatch of trains from platformsReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Contribute to the safe dispatch of trains from platforms
- Contribute to the safe dispatch of trains from platforms
Couple and uncouple rail vehiclesReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Couple rail vehicles
- Uncouple rail vehicles
- Couple and uncouple rail vehicles
Display promotional materials in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Maintain stocks of promotional materials
- Maintain stocks of promotional materials
- Maintain promotional equipment
- Maintain promotional equipment
Maintain a clean and tidy environment for rail customers and other members of the publicReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Clean the location
- Clean the location
Maintain a safe and secure working environment in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Maintain safe working practices
- Maintain safe working practices
- Contribute to the security of the work environment
- Contribute to the security of the work environment
Maintain and develop personal knowledge, understanding and skills in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Develop within the work role
- Develop within the work role
Maintain effective working relationships with colleagues in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Maintain effective working relationships with colleagues
- Maintain effective working relationships with colleagues
- Maintain effective communications with colleagues
- Maintain effective communications with colleagues
- Promote equality and diversity in the workplace
- Promote equality and diversity in the workplace
Manage conflict in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Assess situations and decide on action needed
- Assess situations and decide on action needed
- Take action to deal with conflict
- Take action to deal with conflict
Obtain and communicate information in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Obtain and store information
- Obtain and store information
- Communicate information
- Communicate information
Operate the automatic ticket barriers on the gatelineReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Operate and monitor the automatic ticket barriers
- Operate and monitor the automatic ticket barriers
Prepare to undertake duties in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Complete personal preparation
- Complete personal preparation
- Prepare for duty
- Prepare for duty
Promote services and products in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Provide information and advice on services and products
- Contribute to the promotion of services and products
- Provide information and advice on, and contribute to the promotion of services and products
Provide a secure environment for customers’ property in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Assist in the safe carriage of customers' property
- Assist in the safe carriage of customers' property
- Deal with lost and found property
- Deal with lost and found property
Provide customer service in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Promote and maintain customer service
- Promote and maintain customer service
- Deal with customer complaints and enquiries
- Deal with customer complaints and enquiries
- Provide assistance to customers
- Provide assistance to customers
Provide travel products to customers in the rail industryReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Set up a point of sale
- Set up a point of sale
- Establish customer requirements for an entitlement to products
- Establish customer requirements for an entitlement to products
- Complete customer transactions to meet established requirements
- Complete customer transactions to meet established requirements
- Close point of sale
- Close point of sale
Respond to emergency situations on railway premisesReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Respond to emergency situations on railway premises
- Respond to emergency situations on railway premises
Respond to out of course and emergency situations on platformsReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Respond to out of course and emergency situations on platforms
- Respond to out of course and emergency situations on platforms
Respond to out of course and emergency situations on trains in serviceReal unit · Education & Media Services Ltd trading as ITEC
What you'll be able to do
- Respond to out of course and emergency situations on trains in service
- Respond to out of course and emergency situations on trains in service
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Assist in the local movement of rail vehicles to meet operational requirements
- Assist in the protection of revenue in the rail industry
- Assist in the provision of a secure environment for customers’ property in the rail industry
- Assist in the provision of a suitable environment for customers and other members of the public in the rail industry
- Assist in the safe operation of trains in service
- Assist with keeping vulnerable customers safe in the Tram and Tramway environment
- Contribute to the removal of accumulated waste in the rail industry
- Contribute to the safe dispatch of trains from platforms
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ITEC Level 2 NVQ Certificate in Rail Services (Passenger Services) (QCF)
22 units in this credential, in the order it lists them, awarded by Education & Media Services Ltd trading as ITEC.
- Assist in the protection of revenue in the rail industry
- Assist in the provision of a suitable environment for customers and other members of the public in the rail industry
- Assist in the safe operation of trains in service
- Contribute to the removal of accumulated waste in the rail industry
- Contribute to the safe dispatch of trains from platforms
- Couple and uncouple rail vehicles
and 16 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.