Confederation of Tourism and Hospitality · RQF Level 6
CTH Level 6 Diploma in Hospitality and Tourism Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 6
- Total credits270
- Guided learning2,000 hours
- Units in this qualification16
Awarded by Confederation of Tourism and Hospitality · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Confederation of Tourism and Hospitality registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Building Customer RelationshipsReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the link between customer relationships and business performance
- Use tools to create and improve customer relationships
- Understand how to make improvements to customer service levels in order to enhance customer relationships
Business Strategy for Hospitality and TourismReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Analyse the impact of the business environment on the success of an organisation
- Develop a strategic plan for a hospitality and tourism organisation
- Develop a strategic implementation plan
Decision Making for Hospitality and Tourism ManagersReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Critically evaluate the use of management information systems to support decision making
- Employ non-financial decision making models to support decision making
- Employ financial analysis to support decision making
- Employ research techniques to support hospitality and tourism decision making
Emerging Issues in the Tourism IndustryReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Critically appraise the strategic impact of culture and urban tourism on different worldwide destinations
- Critically appraise the strategic impact of eco-tourism on different worldwide destinations
Hospitality OperationsReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the operational aspects required of accommodation services to meet customer requirements
- Understand the operational aspects of Front Office services to provide high standards of customer service
- Understand the operational aspects required of food and beverage service to meet customer and regulatory requirements
- Understand the operational aspects required of food preparation and cooking to meet customer and regulatory requirements
Hospitality Operations ManagementReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand managerial responsibilities in upholding environmental obligations in hospitality operations
- Understand factors that contribute to the delivery of food and beverage service that meet customer needs in hospitality operations
- Understand the management of a procurement system in hospitality operations
- Understand technological developments in the day-to-day operations of hospitality organisations
- Understand the management of quality schemes in hospitality operations
Human Resource Management in Hospitality & TourismReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the managers' role and responsibilities for managing human resources within the hospitality and tourism industry.
- Understand the skills required for effective management in the hospitality and tourism industry.
- Understand the contribution of Human Resource Management to business success within the hospitality and tourism industry.
- Understand how to manage employee performance to achieve organisational strategy within the hospitality and tourism industry.
Managing Events for Hospitality and TourismReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Critically evaluate the issues involved in managing events for Hospitality and Tourism
- Develop plans for managing events in the hospitality and tourism industry
Marketing Strategies for Hospitality and TourismReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Contribute to the development of marketing strategies for hospitality and tourism organisations.
- Critically evaluate how public relations can contribute to marketing strategy for hospitality and tourism organisations.
Quality Management for Hospitality and TourismReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand how quality management can be used to improve Hospitality and Tourism Operations
- Develop Continuous Quality Improvement measures for Hospitality and Tourism Operations
Strategic Management for Hospitality and TourismReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the concept and role of strategic management in the hospitality and tourism industry
- Understand the strategic options used by organisations to achieve a competitive advantage
- Understand the factors influencing organisations' strategy development
- Understand the factors that influence the success of an organisation's strategy
Sustainable Tourism and Destination ManagementReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the scope of destination analysis
- Understand the importance of sustainable tourism development
- Understand the marketing of sustainable tourism destinations
The Financial Aspects of a Hospitality & Tourism BusinessReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Assess the financial performance of a hospitality or tourism business
- Evalute different methods of pricing products or services in the hospitality and tourism industry
- Understand the use of Cost Volume Profit (CVP) analysis in short term decision making in the tourism and hospitality industry
- Understand the use of budgets in managing tourism and hospitality organisations
- Understand how organisations can manage budgets to control financial performance
- Appraise capital investment projects for a hospitality or tourism organisation
The Strategic Impact of the Business EnvironmentReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Analyse how a hospitality and tourism business environment changes and evolves
- Analyse how changes in the business environment affect the strategy of a hospitality and tourism organisation
Travel and Tourism OperationsReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the role of retail travel agencies and their products and services
- Understand the operation of a travel agency
- Understand the management of a tour operation
- Understand the role of a Tour Guide
- Understand the legal and regulatory framework within the travel and tourism industry
Understanding the Global Hospitality and Tourism IndustriesReal unit · Confederation of Tourism and Hospitality
What you'll be able to do
- Understand the scope of global hospitality and tourism
- Evaluate the impact of macro environmental issues global on the global hospitality and tourism industry
- Evaluate the role of branding in global hospitality and tourism
- Evaluate factors that may influence future development in global hospitality and tourism industries
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 6 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Construct and solve decision analysis models
- Determine market opportunities and plan the future provision of services
- Manage operational aspects of refurbishment programmes
- Manage purchasing costs in hospitality
- Manage the use of the organisation’s systems to meet operational needs
- Use social media in hospitality
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CTH Level 6 Diploma in Hospitality and Tourism Management
16 units in this credential, in the order it lists them, awarded by Confederation of Tourism and Hospitality.
- Building Customer Relationships
- Business Strategy for Hospitality and Tourism
- Decision Making for Hospitality and Tourism Managers
- Emerging Issues in the Tourism Industry
- Hospitality Operations
- Hospitality Operations Management
and 10 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.