Pearson Education Ltd · RQF Level 2
Pearson Edexcel Level 2 Award in Retail Skills (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits9
- Units in this qualification47
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise customers on the fixing and care of tilesReal unit · Pearson Education Ltd
What you'll be able to do
- Establish customer requirements for fixing tiles
- Explain to customers how to fix tiles
- Recommend additional products to customers
Assemble products for display in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Assemble products for display in a retail environment
Assemble visual merchandising displaysReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of layout design
- Interpret instructions for assembling visual merchandising displays
- Assemble visual merchandising displays
Carry out promotional campaigns in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand opportunities to promote particular products
- Promote products to customers as part of a promotional campaign
- Contribute to the evaluation of a promotional campaign
Cash up in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Cash up accurately in a retail environment
Check stock levels and sort out problems with stock levels in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of checking stock levels in a retail environment
- Check stock levels in a retail environment as instructed
- Deal with or report stock-related problems that arise when checking stock levels in a retail environment
Check the accuracy of records of hours worked by staff in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of maintaining accurate records of the hours worked by staff in a retail environment
- Understand the level of service that needs to be provided to colleagues in relation to records of the number of hours they have worked
- Check the accuracy of records of hours worked by staff in a retail environment
- Provide information about the number of hours worked by staff in a retail environment
Deal with customer queries and complaints in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how resolving customer queries and complaints contributes to customer loyalty and confidence
- Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
- Deal with customer queries in a retail environment
- Deal with customer complaints in a retail environment
Deliver goods from a retail environment to the customer’s delivery addressReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the role of the delivery person in promoting a positive impression of the retail organisation
- Prepare to deliver goods from a retail environment to customers’ delivery addresses
- Convey goods from a retail environment to customers’ delivery addresses
- Complete deliveries of goods at customers’ delivery addresses
Demonstrate make-up and skincare products to customers at a beauty counter in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the commercial value of demonstrating make-up and skincare products
- Understand the elements of a demonstration of make-up and skincare products
- Prepare to demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
- Apply make-up or skincare products to customers as part of a demonstration
- Conclude a demonstration of make-up or skincare products
Demonstrate products to customers in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how product demonstrations can help to increase sales
- Make the preparations needed to ensure a safe and efficient product demonstration
- Communicate to customers the features and benefits of the products being demonstrated
- Tidy the demonstration area when a product demonstration is finished
Dismantle and store props and graphics from visual merchandising displaysReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of storing props and graphics for future use in visual merchandising displays
- Dismantle visual merchandising displays
- Store props and graphics from dismantled visual merchandising displays
Display stock to promote sales to customers in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of checking for potential health and safety issues before setting up and dismantling displays to ensure a safe environment
- Understand how effective displays help to promote sales and attract customers in a retail environment
- Know about legal requirements for labelling products in a display, including pricing and product information
- Establish the availability of space and other resources needed for a display, such as shelving and lighting
- Prepare a display area for use in a retail environment, ensuring it is clean and organised
- Set up a display in a retail environment, following established guidelines and best practices
- Label a display of stock in a retail environment accurately and clearly
- Dismantle a display in a retail environment safely and efficiently
Dress visual merchandising displays to attract customersReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of visual merchandising displays
- Understand how visual merchandising displays achieve their intended purposes
- Dress in-store displays and window displays
Finish bake-off food products in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the baking and cooling processes that apply to bake-off food products
- Know the legal and organisational requirements that apply to bake-off products
- Finish the baking process of bake-off products in a retail environment
Finish meat products by hand in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Check the suitability of meat products for finishing in a retail environment
- Organise own work area and equipment for finishing meat products in a retail environment
- Achieve meat product yield and finish in a retail environment
Follow guidelines for planning and preparing visual merchandising displaysReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of visual merchandising displays and design briefs
- Understand the selection of approaches and effects in visual merchandising displays
- Understand the sourcing of merchandise and props to be featured in visual merchandising displays
- Plan visual merchandising displays to fulfil a design brief
- Source merchandise and props to be featured in visual merchandising displays
Follow point-of-sale procedures for age-restricted products in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know about legislation relating to the retail sale of age-restricted products
- Understand the importance of maintaining customer goodwill when requesting proof of age
- Follow point-of-sale procedures for age-restricted products in a retail environment
Glaze, coat or decorate bake-off products for sale in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know the legal and organisational requirements that apply when glazing, coating and decorating bake-off products in a retail environment
- Glaze, coat and decorate bake-off products in a retail environment
Hand-process fish in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand safe working practices in relation to hand-processing fish
- Understand the relationship between the anatomy of fish and the way fish are hand-processed
- Hand-process fish
- Maintain own work area in a condition fit for hand-processing fish
Help customers to apply for a retail store’s credit card and associated insurance productsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legal requirements relating to informing customers about insurance products associated with a retail store’s credit card
- Understand the importance of helping customers to understand the implications of applying for a retail store’s credit card and associated insurance products
- Understand the legal requirements relating to helping customers to apply for the store’s credit card and associated insurance products
- Offer customers insurance products associated with the store’s credit card
- Help customers to apply for a retail store’s credit card and associated
Help customers to choose delicatessen products in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Find out what customers are looking for at the delicatessen counter
- Suggest delicatessen products that meet customer needs
Help customers to choose products in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of focusing on the individual customer’s requirements
- Know how sales are confirmed with the customer and closed
- Find out what products customers may be interested in buying
- Help customers to choose the products that best meet their needs
- Close sales
Keep stock on sale at required levels in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the relationship between stock levels and demand for stock
- Understand the relationship between stock levels and the quality of stock on sale
- Check the level of stock on sale in a retail environment
- Replenish stock on sale in a retail environment
Maintain food safety while working with food in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know how food in a retail environment can become unsafe for consumers
- Know the routine working practices that contribute to food safety in a retail environment
- Maintain own work area in a safe condition for working with food
- Work with food in a way that keeps it safe for customers
- Record the condition of food
Make props and decorate fixtures and panels for visual merchandising displaysReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the purpose of props within visual merchandising displays
- Specify requirements for visual merchandising props
- Make props for use in visual merchandising displays
- Decorate fixtures and panels for visual merchandising displays
Operate a customer record card system on a beauty counter in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to maintain the customer record card system in a retail environment
- Set up record cards for customers at a beauty counter in a retail environment
- Use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment
Order and position signage and graphics for visual merchandising displaysReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the role of signage and graphics within visual merchandising
- Source signage and graphics to meet visual merchandising needs
- Position signage and graphics to support visual merchandising
Organise own work to meet a dough production schedule in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of maintaining health and safety and food safety during dough production
- Understand why efficient and effective dough production is important to the organisation and its customers
- Organise own work to meet a dough production schedule in a retail environment
Pick products in a retail environment to fulfil customer ordersReal unit · Pearson Education Ltd
What you'll be able to do
- Organise own work to pick orders within a retail environment
- Pick products in a retail environment to meet customer requirements
- Prepare picked orders for collection or despatch from a retail environment
Place goods and materials into storage in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the requirements for storing goods and materials in a retail environment
- Know procedures for resolving problems with storage facilities and equipment
- Place goods and materials into storage in a retail environment
Portion delicatessen products to meet customer requirements in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Cut and weigh delicatessen products to meet customer requirements
- Wrap or package portioned delicatessen products for customers
- Maintain the display of a delicatessen counter
Prepare newspapers and magazines for return to merchandisersReal unit · Pearson Education Ltd
What you'll be able to do
- Plan own work to prepare newspapers and magazines for return to merchandisers
- Gather together newspapers and magazines for return to merchandisers
- Prepare batches of newspapers and magazines for return to merchandisers
- Complete the administration associated with magazine and newspaper returns
Process applications for credit agreements offered in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legal aspects of offering credit agreements
- Understand legal aspects of processing credit agreement applications
- Process applications for credit agreements offered in a retail environment
Process customer orders for goods in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of customer service in relation to processing customers’ orders
- Understand the correct use of customer information in relation to processing customers’ orders
- Find out what customers want to order
- Check the availability of the goods customers want to order
- Process orders for customers
Process greengrocery products for sale in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Prepare greengrocery products for sale
- Replenish displays of greengrocery products
- Maintain the quality of greengrocery products on display
Process payments for purchases in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand legal and organisational requirements for processing payments in a retail environment
- Process payments for purchases in a retail environment
Process returned goods in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know about rights and responsibilities in relation to returned goods
- Understand the importance of stock control systems
- Help retail customers who need to return goods
- Process returned goods
Promote a retail store’s credit card to customers in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of promoting a retail store’s credit card to both potential and existing holders of the card
- Promote a retail store’s credit card to customers in a retail environment
Promote food or drink products by offering samples to customersReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the business reasons for offering samples of food or drink to customers
- Set up attractive and hygienic displays of food or drink samples
- Interact with customers at a display of food or drink samples
- Dispose of food or drink samples in line with organisational procedures
Promote loyalty schemes to customers in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the benefits to the organisation of signing customers up to the organisation’s loyalty scheme
- Understand the importance of giving customers a good impression when promoting the organisation’s loyalty scheme
- Communicate to customers the features and benefits of the organisation’s loyalty scheme
- Gain customers’ commitment to the organisation’s loyalty scheme
Protect own and others’ health and safety when working in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to promote health and safety in own workplace
- Understand own role in protecting own and others’ health and safety
- Deal with accidents and emergencies in a retail environment
- Protect own and others’ health and safety during day-to-day work activities
Provide National Lottery products to customersReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how the National Lottery operates
- Use the service terminal
- Communicate with customers concerning National Lottery products
- Process National Lottery prize payouts
Provide a bra fitting service in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand what a bra fitting session involves
- Know the features and benefits of different types of bra
- Understand how to prolong the life of a bra
- Know the arrangements for obtaining bras both in and out of stock
- Fit customers for bras
- Find potential customers for the bra fitting service
- Fit customer for bras
Provide service to customers in a dressing room in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Use the dressing room facilities in a retail environment to create sales opportunities
- Take measures to minimise stock loss while serving customers in a dressing room in a retail environment
- Keep dressing room facilities in a retail environment ready for customer use
- Process unsold merchandise in a dressing room in a retail environment
Receive goods and materials into storage in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of preparing for expected deliveries
- Understand own responsibility for handling goods and materials
- Prepare to receive deliveries in a retail environment
- Receive deliveries into storage in a retail environment
Reduce security risks in a retail environmentReal unit · Pearson Education Ltd
What you'll be able to do
- Know about security risks that can arise in a retail environment
- Reduce security risks in a retail environment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Returns Processing Specialist
Your journey starts here, but where it goes is really up to you. We're committed to giving you the tools and opportunities to grow, whether that's becoming an unparalleled expert in returns or stepping into leadership. We'll support you in figuring out what's next and how to get there.
See the whole journey →How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 2 Award in Retail Skills (QCF)
47 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Advise customers on the fixing and care of tiles
- Assemble products for display in a retail environment
- Assemble visual merchandising displays
- Carry out promotional campaigns in a retail environment
- Cash up in a retail environment
- Check stock levels and sort out problems with stock levels in a retail environment
and 41 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.