City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Extended Award in Employment and Personal Learning at Work (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits7
- Units in this qualification109
Awarded by City and Guilds of London Institute · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Alternatives to Paid WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand different beneficial alternatives to paid work
- Understand the role of organisations associated with beneficial alternatives to paid work
- Understand the skills, qualities and knowledge that can be gained from beneficial alternatives to paid work
- Understand how to transfer the skills, qualities and knowledge gained from beneficial alternatives to paid work to other areas of life
Applying for WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Recognise different ways of applying for jobs.
- Produce a Curriculum Vitae (CV).
- Write a covering letter.
- Complete job application forms.
Applying for a JobReal unit · City and Guilds of London Institute
What you'll be able to do
- Access different methods of applying for a job
- Prepare a job application
- Present the job application appropriately
- Reflect on the appropriateness of the job application
Building Working Relationships with ColleaguesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how people in the workplace depend on one another
- Understand how an individual’s behaviour affects other people at work
- Demonstrate positive behaviours that promote effective working with others
Building Working Relationships with CustomersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole
- Understand why organisations normally have protocols for dealing with customers
- Interact positively with customers in line with given protocols
Building and Managing Workplace RelationshipsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand acceptable boundaries to behaviour in the workplace.
- Recognise and respond to different behaviours.
- Give and respond to constructive criticism.
- Understand how conflict can be dealt with constructively in the workplace.
Business and customer awarenessReal unit · City and Guilds of London Institute
What you'll be able to do
- Research local businesses and identify how they differ in purpose and customer base.
- Understand the relationship between qualities and business and how this changes depending on the nature of the business.
- Source information on a local business and identify the qualities they are likely to look for in employees.
Candidate project for learning and workReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan a project (activity or piece of research)
- Carry out a project
- Present a project
- Evaluate a project
Career DevelopmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Use careers information
- Understand your career attributes
- Sample career choices
- Plan a career pathway
Career ProgressionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand that personal skills, qualities and experience influence career progression
- Access information and guidance related to career progression
- Understand the importance of work or study opportunities in career progression
- Plan their career progression
Career planning and making applicationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Choose a suitable career pathway
- Select a suitable job, training programme or course
- Communicate own skills, qualities and experience in relation to the chosen career pathway
- Understand the application process
Coaching skills for the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the value of coaching to the coach, coachee and stakeholder
- Understand what characteristics and skills are required to be a coach and coachee
- Coach
Communicating Solutions to OthersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why they need tosolve a problem
- Communicate the solutioneffectively to others
- Provide appropriate responsesto questions or objections
- Evaluate their performance
Communication in the WorkplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of positive verbal and non-verbal interaction in the workplace.
- Demonstrate positive verbal and non-verbal interaction.
- Produce positive written communications in the workplace.
Contributing to MeetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know key aspects of meetings
- Know solutions to common meeting problems
- Contribute to the discussion at a meeting
- Take responsibility for an agenda item at a meeting
Dealing with challengesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand different types of challenge
- Understand how to cope with challenges
- Respond positively to challenges
Dealing with conflictReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how conflicts can arise and how they are commonly resolved.
- Understand what attitudes and behaviours help when dealing with conflict.
- Understand employee rights in the place of work and recognise unacceptable behaviour.
Developing Enterprise SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify a viable product or service to market and sell.
- Plan an enterprise activity.
- Run an enterprise activity.
- Evaluate an enterprise activity.
Developing Meeting SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand that there are different purposes to meetings.
- Understand meeting conventions and processes.
- Participate in a meeting.
Developing Personal Confidence and Self AwarenessReal unit · City and Guilds of London Institute
What you'll be able to do
- Have an understanding of reasons for feeling confident and lacking confidence.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Have an understanding of effective participation in social situations.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Have an understanding of ways to manage stress.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Set personal objectives and plan for personal progression.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
Developing Personal Development SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify and recognise their strengths and weaknesses.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Identify and recognise their skills and investigate ways of self-improvement.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Acknowledge and assess their current life situation and relationships.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Develop the ability to make positive decisions.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Set personal objectives and make action plans for self-improvement.(Wt/L2; Rs/L2; Ws/L2; Ww/L2)
Developing Personal Skills For LeadershipReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the main features of leadership
- Plan how to demonstrate leadership skills
- Prepare for a leadership activity
Developing Practical Skills and TechniquesReal unit · City and Guilds of London Institute
What you'll be able to do
- Use practical skills and techniques for a chosen activity.
- Plan and execute an activity.
- Understand the Health and Safety requirements to undertake chosen craft.
- Review own development.
Developing confidence for workReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of confidence for work
- Understand how confidence is supported by assertive behaviour
- Develop confidence for work
Developing own Interpersonal SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Be aware of personal skills and their use.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Display awareness of the need for time management.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; WwL2)
- Show understanding of personal need to manage stress.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Understand the difference between constructive and destructive criticism.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Be aware of confident behaviour in themselves and others.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Be aware of body language and understand its application.(SLc/L2; Wt/L2; Rs/L2; Ws/L2; Ww/L2)
- Know the difference between aggressive, p
Developing self for learning and workReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to improve own performance through learning
- Understand which personal attributes (qualities and attitudes) are needed for success in learning and work
- Understand the importance of transferable skills for success in learning and work
- Action plan for self development
Effective skills, qualities and attitudes for learning and workReal unit · City and Guilds of London Institute
What you'll be able to do
- Demonstrate a range of positive qualities, attitudes and behaviours for learning and work
- Understand why effective communication is important
- Work effectively
Effectiveness at WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand effective workplace behaviour
- Demonstrate effective working practice
- Evaluate their own practice
Employment Rights and Responsibilities for New Entrants into the Engineering and Manufacturing IndustriesReal unit · City and Guilds of London Institute
What you'll be able to do
- Know their employment rights and responsibilities under the law.
- Know the main employment details and procedures
- Know the types of career pathways and qualifications that are open to them
- Know how the sector or occupation is seen from an external viewpoint by the public.
- Know the representative bodies relevant to their industry and organisation, and their main roles and responsibilities.
Employment opportunities and career progressionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key features of a vocational sector
- Understand the key features of a vocational subsector
- Establish own employment and career opportunities in a vocational sector
Employment opportunities and career progressionReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the key features of a vocational sector
- Know the key features of a vocational subsector
- Establish own employment and career opportunities in a vocational sector
Giving and Receiving FeedbackReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about constructive feedback
- Understand skills required to give and receive feedback
- Give and receive feedback
- Analyse own skills in giving and receiving feedback
Health and Safety in a Practical EnvironmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Be aware of relevant Health and Safety requirements, procedures and equipment.
- Recognise and manage risk by following safe working practices.
Health, safety and security in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Appreciate the role of health and safety legislation in keeping people safe in a work situation.
- Understand how health and safety legislation impacts a particular place of work.
Healthy LivingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why personal fitness is important.(SLlr/L2.1; SLc/L2.3)
- Recognise the role that exercise plays in a healthy life style.(SLc/L2.3; SLc/L2.4)(HD/L2.1, 2.2)
- Understand the role of a balanced diet in promoting good health.(SLc/L2.3; Wt/L2.3)
- Understand the importance of personal hygiene and good grooming.(SLc/L2.3)
- Understand and consider the basic issues of sex education and contraception.(SLc/L2.3; Wt/L2.2; Wt/L2.3; SLd/L2.4)
- Take responsibility for their health and life style through action planning for the future.(SLc/L2.2; SLc/L2.4)
Identity and Cultural DiversityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the meanings of the terms social diversity and inclusion
- Understand equality, discrimination and prejudice
- Understand the diversity of communities
Improving Own PerformanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Assess own performance.
- Create and implement an action plan to improve own performance.
- Review the effectiveness of an action plan to improve own performance.
Interview SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Present themselves appropriately at an interview
- Answer the interviewer’s questions appropriately
- Reflect on their performance in an interview
Investigating Rights and Responsibilities at WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why rights and responsibilities are important in a workplace
- Understand why employees and employers have certain rights and responsibilities
- Access sources of guidance and information about rights and responsibilities at work
Investigating a Vocational AreaReal unit · City and Guilds of London Institute
What you'll be able to do
- Research a vocational area.
- Develop the skills and knowledge for a chosen job role.
Learning from More Experienced PeopleReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand situations where they might interact with more experienced people
- Understand how more experienced people work effectively
- Understand how they can improve their performance by learning from those who have more experience
- Review what they have learned from more experienced people
Learning from Work PlacementReal unit · City and Guilds of London Institute
What you'll be able to do
- Present evidence of learning gained from tasks undertaken during the work placement
- Understand what skills were used or gained during the work placement
- Understand aspects of the work placement that could have been improved
- Use learning from the work placement to set career-related goals
Learning with Colleagues and Other LearnersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importanceof learning with colleaguesor other learners
- Plan the learning they willundertake with colleagues orother learners
- Interactappropriately with colleaguesor other learners in a learningsituation
- Review the learning they have undertaken with colleagues or other learners
Manage own learningReal unit · City and Guilds of London Institute
What you'll be able to do
- Organize and manage own learning goals
- Reflect on own learning
Manage own learningReal unit · City and Guilds of London Institute
What you'll be able to do
- Organize and manage own learning goals
- Reflect on own learning
Managing Your Own MoneyReal unit · City and Guilds of London Institute
What you'll be able to do
- Produce a budget
- Know ways to buy and invest on credit
- Understand the responsibilities of using credit for outgoings and investing
- Understand the potential problems of using credit
Managing a work-life BalanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about a work-life balance
- Understand the impact of stress on the work life balance
- Manage a work life balance
Managing personal financeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand sources of income and expenditure
- Understand pay slips and bank statements
- Understand the need to manage income and expenditure
- Reduce debt
- Understand a range of financial products and services
- Understand the advantages and disadvantages of saving money
- Understand the advantages and disadvantages of borrowing money
Managing your Health at WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the employee’s role in maintaining good health at work
- Know the services employers can provide to help maintain the health of the workforce
- Know sources of help to ensure good health at work
Managing your timeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how time can be managed and know why time management is important.
- Plan their own work actively with some autonomy.
Managing yourselfReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of life/work balance
- Understand the importance of a healthy lifestyle for personal effectiveness
- Understand how to ‘work smart’
- Carry out an analysis of self management skills
Meetings in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for meetings
- Participate in meetings
- Follow up on meetings
Mentoring skills for the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the purpose and benefits of mentoring
- Understand characteristics and skills required to be a mentor
- Mentor
Negotiation Skills and Persuasion in the WorkplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about persuasion in the workplace
- Understand negotiation in the workplace
- Use skills to negotiate
- Evaluate own skills in negotiating
Operating in a Work EnvironmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the structure and purpose of the organisation.
- Understand own role within the organisation and perform tasks accordingly.
- Comply with agreed conventions for personal presentation, behaviour and time-keeping.
- Understand and comply with safe working practices.
- Reflect on and learn from experience of work.
Oral Presentation SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Source information for and plan a presentation.
- Deliver a structured presentation to an audience.
- Demonstrate an awareness of the audience.
- Handle questions effectively.
- Understand the strengths and weaknesses of the presentation.
Organising and chairing meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Organise meetings
- Understand how the responsibilities and actions of different attendees can influence meetings
- Chair a meeting
- Review own skills in chairing the meeting
Participating in teamworkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the need for a team to work to an agreed code of conduct
- Work positively as a member of a team to complete a task
Participating through team leadingReal unit · City and Guilds of London Institute
What you'll be able to do
- Lead a team to complete a complex task
- Review the team task to improve work in the future
Performing effectively at interviewsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the interview process
- Prepare for an interview
- Participate in an interview
- Make an informed decision
- Reflect on own performance
Personal Money ManagementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand what is meant by income and expenditure.
- Record income and expenditure for a personal budget.
- Understand the problems of coping on a limited budget.
- Recognise different types of services that banks offer.
Personal Presentation in the WorkplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Know conventions for personal presentation in the workplace.
- Understand the value of first impressions.
Personal Skills for LeadershipReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand leadership
- Assess personal skills for leadership
- Plan to develop personal skills for leadership
Planning an Enterprise ActivityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to choose a viable enterprise activity
- Draw up a plan for an enterprise activity
- Understand the risks involved in running the enterprise activity
Planning for professional developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify strengths and needs for own role
- Understand opportunities for professional development
- Produce a professional development plan
Practising Leadership Skills with OthersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to lead agroup activity
- Demonstrate effectiveleadership skills with others
- Evaluate their leadershipperformance
Preparing for Work PlacementReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about the placement
- Understand the expectations and responsibilities of the individual in work placement
- Set goals for developing personal and work skills on placement
Preparing for Work PlacementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the company or organisation where they plan to do the work placement
- Understand information they need before starting work placement
- Understand what the company or organisation expects of the learner during the work placement
- Set goals for the work placement including skills development
Preparing for a Level 3 ApprenticeshipReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how the Apprenticeship framework relates to the learner
- Plan realistic goals for own learning
- Understand the progression routes from the Apprenticeship
Preparing for a higher ApprenticeshipReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how the Apprenticeship framework relates to own learning
- Plan realistic goals for own learning
- Understand the progression routes
Preparing for an ApprenticeshipReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the components of the Apprenticeship
- Set goals for the coming year
- Understand the progression routes
Preparing for an InterviewReal unit · City and Guilds of London Institute
What you'll be able to do
- Anticipate key questions that they might be asked at the interview
- Prepare answers to anticipated interview questions
- Use information about the job/course to identify questions to ask the interviewer
Presentations for WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the purpose of presentations in the workplace
- Plan, prepare and deliver a presentation to a specific audience
- Review own performance
Presenting personal information effectivelyReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how personal information is presented
- Provide personal information in routine and non-routine telephone situations
- Complete forms requiring personal information
- Communicate qualifications, skills and experience
- Communicate personal achievements
- Reflect on skills in presenting personal information
Producing a ProductReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to plan the manufacture of a product or item
- Understand the new skills required to make the product or item
- Produce the product or item safely
- Evaluate the product or item produced
Project Management SkillsReal unit · City and Guilds of London Institute
You'll develop knowledge of project management principles, including the project lifecycle, methodologies, and team roles. The unit covers essential skills such as planning, organising, leading, and controlling projects to meet given specifications.
What you'll be able to do
- Know the purpose and process of project management, including the project lifecycle, key project management methodologies, and the roles and responsibilities of project team members.
- Understand skills and knowledge required for project management, including planning, organising, leading, controlling, and communication skills.
- Plan a project to a given specification, including defining project scope, identifying tasks, estimating resources, and creating a project schedule.
Recognising Prejudice and DiscriminationReal unit · City and Guilds of London Institute
What you'll be able to do
- Know how stereotyping people can lead to discrimination.
- Understand the impact of discrimination on individuals and society.
Recognition and resolution of bullying in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the effects of bullying in an organisation
- Know about resolution of bullying in an organisation
Recreational Involvement in Personal DevelopmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the term ‘recreation’
- Know about different types of recreational activities in own local area
- Understand the social and personal benefits of participating in recreational activities
Reflecting on Work PlacementReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the benefits of work placement for own development
- Understand the role of reflection in supporting the development of personal and work skills
- Reflect on personal and work skills demonstrated during work placement
Responsible Work PracticeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of motivation in the workplace.
- Understand the importance of punctuality and reliability in the workplace.
- Understand the importance of time management in the workplace.
Reviewing professional developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Review own professional development
- Understand how to assess professional development
- Plan for further professional development
Rights and Responsibilities in the WorkplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the need for policies to comply with employment legislation.
- Understand the purpose of and need for a contract of employment.
Running an Enterprise ActivityReal unit · City and Guilds of London Institute
What you'll be able to do
- Provide a strategy to ensure the success of an enterprise activity
- Complete an enterprise activity using appropriate skills and procedures
- Evaluate the success of the enterprise activity
- Review their personal involvement in an enterprise activity
Searching for a JobReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to use potential job sources
- Understand how their skills, interests and achievements might relate to potential job roles
- Investigate job vacancies
Self-AssessmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of self -assessment
- Reflect on personal strengths and weaknesses
- Understand why personal skills and qualities are important to all areas of life
- Understand the process of personal goal setting
- Evaluate personal achievements
Self-Management SkillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of managing themselves effectively in the workplace
- Demonstrate effective self -management skills
- Carry out an analysis of their self- management skills
Setting and Meeting Targets at WorkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to develop and confirm personal targets
- Review progress against owntargets
Skills for Starting a BusinessReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand skills required for starting up a business
- Review own personal and professional skills required to start up a business
Skills for a portfolio careerReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the benefits and risks of portfolio working
- Understand the skills and knowledge suitable for portfolio working
- Plan to develop portfolio working skills
Solving Problems in the WorkplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the types of problems that may occur in a workplace.
- Understand potential sources of advice and support to inform decision making.
- Understand and apply the process of problem solving.
Solving Work-Related ProblemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand that both individuals and organisations encounter workplace problems
- Use sources of help effectively
- Consider possible solutions to workplace problems
- Apply appropriate strategies to solve workplace problems
Strategies to improve job interview skillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for a job interview
- Understand what is expected in an interview situation
- Participate in an interview
- Review own interview performance and make recommendations for improvement
Summarising DocumentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Distinguish betweenthe key points and supportingdetail in documents of severalpages
- Understand that the intended purpose and audience for asummary should influence theway in which it is written
- Summarise the keypoints of documents of severalpages in a way that is consistentwith the intended purpose andaudience
Teamworking skillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why effective teamwork is important
- Understand the roles people may take in a teamwork situation
- Understand the role of conflict
- Understand what needs to be done to achieve a particular goal
- Work with others towards achieving shared objectives
- Reflect on own performance and that of the team
Understand employment responsibilities and rights in health, social care or children and young people’s settingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the statutory responsibilities and rights of employees and employers within own area of work
- Understand agreed ways of working that protect own relationship with employer
- Understand how own role fits within the wider context of the sector
- Understand career pathways available within own and related sectors
- Understand how issues of public concern may affect the image and delivery of services in the sector
Understanding Employment Rights and ResponsibilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Know their employment rights and responsibilities under the law
- Understand documents relevant to their employment
- Know key employment procedures at work
Understanding Employment Rights and ResponsibilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand their employment rights and responsibilities under the law
- Understand documents relevant to their employment
- Know key employment procedures at work
- Understand how employee/er relations are undertaken within the workplace
Understanding and coping with changeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand why change can happen in the place of work and some of the positive and negative impacts.
- Understand the reactions of others to change and how these reactions can be supported.
Understanding employment responsibilities and rightsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the statutory rights and responsibilities of employees and employers within own area of work
- Understand agreed ways of working that protect own relationship with employer
- Know how own role fits within the wider context of the sector
- Know career pathways available within own and related sectors
Understanding the Employing OrganisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the structure of their organisation
- Know key aims and objectives of their organisation
- Understand their own contribution to the organisation’s aims and objectives
- Know the opportunities for entry, professional development and progression within the organisation
Understanding the business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand that there are different types of business
- Understand how businesses function
- Understand changing patterns of employment
- Understand how business activity is affected by market forces
Using enquiry and investigative techniques to solve problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Research questions related to a specific problem
- Assess enquiry outcomes on a specific problem
Using research skills to solve problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Research questions related to a specific problem
- Assess research on a specific problem
Valuing customersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of customers to organisations
- Understand the importance of customer confidence and retention
- Interact effectively with customers
- Understand how to develop productive relationships with customers
Work-based experienceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to plan effectively for work-based experience
- Understand what is expected during work-based experience
- Follow requirements during the work-based experience
- Complete a work experience review
Working as a VolunteerReal unit · City and Guilds of London Institute
What you'll be able to do
- Find voluntary work
- Understand what is expected of the volunteer in undertaking the voluntary work
- Undertake voluntary work
- Understand that the skills used during voluntary work may be of benefit to personal or career plans
Working for yourselfReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the rewards and risks of working for yourself
- Know the skills needed to start-up and run his/her business
- Understand how to fund his/her business
- Understand the legal and regulatory requirements of self-employment
Working in a TeamReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the advantages and disadvantages of having a team complete a task
- Understand the need for a team to work to an agreed code of conduct
- Recognise the different strengths, skills and experiences different people bring to a team
- Understand how to allocate roles and responsibilities within the team in relation to a given task
- Work positively as a member of a team
- Reflect on the performance of a team
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Alternatives to Paid WorkApplying for WorkApplying for a JobBuilding Working Relationships with ColleaguesBuilding Working Relationships with CustomersBuilding and Managing Workplace RelationshipsBusiness and customer awarenessCandidate project for learning and work
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Apprenticeship Coordinator
Your journey here starts with getting the fundamentals right, but the sky's the limit for where you can take your career in apprenticeships and talent development. We're investing in you for the long haul, and we'll support you in building a truly impactful career.
See the whole journey →How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Extended Award in Employment and Personal Learning at Work (QCF)
105 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Alternatives to Paid Work
- Applying for Work
- Applying for a Job
- Building Working Relationships with Colleagues
- Building Working Relationships with Customers
- Building and Managing Workplace Relationships
and 99 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.