Pearson EDI · RQF Level 2
Pearson EDI Level 2 Certificate in the Principles of Providing Security Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits15
- Guided learning79 hours
- Units in this qualification13
Awarded by Pearson EDI · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson EDI registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Communicating Information and Knowledge in the WorkplaceReal unit · Pearson EDI
What you'll be able to do
- Understand how to identify information required and its reliability for communication
- Understand communication techniques and how to communicate effectively with colleagues
- Understand how to adapt communication techniques and methods with teams
- Understand how to plan and allocate work for a team
- Understand how to lead team members to achieve team objectives
- Understand how to monitor and evaluate the performance of team members
- Understand how to manage conflict when leading a team
Conflict Management for the Private Security IndustryReal unit · Pearson EDI
What you'll be able to do
- Understand the principles of conflict management appropriate to their role
- Understand how to recognise, assess and reduce risk in conflict situations
- Understand how to communicate effectively in emotive situations and de-escalate conflict
- Understand how to develop and use problem solving strategies for resolving conflict
- Understand good practice to follow after conflict situations
Delivery of effective customer serviceReal unit · Pearson EDI
What you'll be able to do
- Describe the principles of customer service
- Understand how customer needs and expectations are formed
- Understand principles of responding to customers’ problems or complaints
- Identify the interpersonal and team working skills required in the customer service environment
- Identify the legislation which supports the customer service process
Health, safety and security in the workplaceReal unit · Pearson EDI
What you'll be able to do
- Monitor and maintain a safe working environment
- Apply security procedures in the workplace
Introduction to disability awarenessReal unit · Pearson EDI
What you'll be able to do
- Know the difference between the terms disability and impairment
- Know how key legislation protects people who have a disability
- Understand attitudes and barriers faced by people who have a disability
- Understand the social model of disability and how it is put into practice
Managing yourself and providing direction to your teamReal unit · Pearson EDI
What you'll be able to do
- Understand the principles of resource management and managing resources
- Understand how to plan and undertake development effectively
- Understand how to monitor your own development
- Understand how to identify team leading qualities
- Understand the importance of planning within team leading
- Understand leadership styles and ways of motivating, supporting and encouraging teams
- Understand how to manage conflict and difficulties when leading a team
Problem Solving at WorkReal unit · Pearson EDI
What you'll be able to do
- Understand problem solving processes
- Know about evaluating and implementing problem solving techniques
Team Leading ResponsibilitiesReal unit · Pearson EDI
What you'll be able to do
- Understand how to develop productive working relationships with colleagues
- Understand how to communicate effectively with colleagues
- Understand how to manage conflict with colleagues
- Understand how to manage diversity in working relationships
- Understand the importance of information exchange and feedback
- Understand leadership styles and ways of motivating, supporting and encouraging teams
- Understand how to manage conflict when leading a team
- Understand how to identify work-related difficulties and how to find potential solutions
Understanding security and loss prevention in a retail businessReal unit · Pearson EDI
What you'll be able to do
- Know the range of security risks faced by a retail business
- Understand the effect which crime has on a retail business and its staff
- Know what actions can be taken to prevent crime in a retail business
- Know how security incidents should be dealt with
Working as a CCTV OperatorReal unit · Pearson EDI
What you'll be able to do
- Understand CCTV Codes of Practice, Operational Procedures and Guidelines
- Understand relevant Legislation and how it impacts on CCTV operations
- Understand the Roles and Responsibilities of the CCTV Operator and other CCTV Staff
- Understand the characteristics of a CCTV system
- Understand how to make effective use of CCTV equipment
- Understand Emergency Procedures in the CCTV Control Room
Working as a Door SupervisorReal unit · Pearson EDI
What you'll be able to do
- Understand the behaviour appropriate for individual door supervisors, as defined by the Security Industry Authority’s (SIA) Standards of Behaviour
- Understand the elements of civil and criminal law relevant to door supervisors
- Understand search procedures and the reasons for having them
- Understand the powers of arrest and related procedures
- Understand relevant drug legislation and its relevance to the role of the door supervisor
- Understand incident recording and crime scene preservation
- Understand licensing law and social responsibility
- Understand and be able to follow procedures for eme
Working as a Security OfficerReal unit · Pearson EDI
What you'll be able to do
- Understand the role of a security officer within the private security industry.
- Understand the importance of, and reasons for, patrolling.
- Understand how to control access to and egress from a site.
- Understand basic search procedures.
- Understand the purpose and function of different types of technology, security and monitoring systems in the security environment.
- Understand the law and its relevance to the role of a security officer.
- Understand the importance and purpose of reporting and record keeping.
Working in the Private Security IndustryReal unit · Pearson EDI
What you'll be able to do
- Know the purpose and main features of the private security industry
- Understand the legislation that is relevant to people working in the private security industry
- Understand relevant aspects of health and safety in the workplace
- Apply the principles of fire safety
- Deal with non-fire-related workplace emergencies
- Understand the principles of effective communication and customer care in the private security industry
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Communicate Information During Consultancy Assignments for IT Enabled Systems, Under Supervision
- Communicate Information Effectively: Understand Audiences and Adapt
- Comply with CCTV operational and management standards
- Ensure Information Collected Through CCTV Meets Requirements
- Gather and Communicate Information About Anti-Money Laundering and Countering Terrorist Financing Requirements in Your Organisation
- Present information to courts or other hearings (PCSO)
- Provide recorded media produced by CCTV systems to authorised third parties and internal clients
- Receive and provide information
Where this can lead
Security Coordinator
Your journey starts here, learning the essentials. If you're keen to learn, reliable, and genuinely care about keeping people safe, there's a clear path for you to build a really rewarding career in security operations with us. We're looking for people who want to grow, and we'll give you the tools and opportunities to do just that.
See the whole journey →Showing 6 roles, drawn from 25 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson EDI Level 2 Certificate in the Principles of Providing Security Services (QCF)
13 units in this credential, in the order it lists them, awarded by Pearson EDI.
- Communicating Information and Knowledge in the Workplace
- Conflict Management for the Private Security Industry
- Delivery of effective customer service
- Health, safety and security in the workplace
- Introduction to disability awareness
- Managing yourself and providing direction to your team
and 7 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.