City and Guilds of London Institute · RQF Level 5
City & Guilds Level 5 Diploma in Leadership and Management (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits46
- Units in this qualification23
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analysing and Interpreting Statistics to Inform Management DecisionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to analyse data using a statistical tool
- Interpret results generated from a statistical analysis to inform a management decision
Assessing Your Own Leadership Capability and PerformanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand leadership styles within an organisation
- Review effectiveness of own leadership capability and performance in meeting organisational values and goals
- Adopt an effective leadership style to motivate staff to achieve organisational values and goals
Becoming an Effective LeaderReal unit · City and Guilds of London Institute
What you'll be able to do
- Evaluate own ability to fulfil key responsibilities of the leadership role
- Evaluate own awareness of emotions in shaping performance
- Evaluate own ability to set direction and to gain the commitment of others
Data collection and analysis to justify management decision-makingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to gather, analyse, and present data
- Use data analysis to justify a management decision
Developing Critical ThinkingReal unit · City and Guilds of London Institute
What you'll be able to do
- Critically assess own beliefs, attitudes and value systems
- Critically assess the validity of management theories in relation to own beliefs, attitudes and values
Improving Own Leadership Performance Through Action LearningReal unit · City and Guilds of London Institute
What you'll be able to do
- Use action learning for leadership development
- Plan and undertake activities to develop own leadership performance
Making professional PresentationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan a professional presentation
- Deliver a professional presentation
- Evaluate own ability to make professional presentations
Management CommunicationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of effective communication in management
- Develop effective communication skills as a reflective manager
Managing Customer RelationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Use environmental scanning to find and retain customers
- Understand how the customer supply chain operates to meet customer requirements
Managing ImprovementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the effectiveness of the organisation and own ability to manage and improve quality to meet customer requirements
- Plan and implement projects to meet, and if possible exceed, customer requirements
Managing Individual DevelopmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Evaluate individual performance in an organisation
- Implement a personal development plan, for an individual in an organisation
Managing Marketing ActivitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the core concepts and theories involved in the effective management of marketing activities.
- Review and evaluate the overall effectiveness of marketing activities within an organisation.
Managing MeetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand different types of meetings and their suitability for different purposes
- Understand how to prepare effectively for a meeting
- Develop own performance in managing meetings
- Follow up and effectively manage actions from meetings
Managing RecruitmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand human resource planning in an organisation
- Plan and implement recruitment in line with legal and organisational requirements
Managing Stress and Conflict in the OrganisationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the effectiveness of own organisation in dealing with workplace stress and conflict
- Improve the management of workplace stress and conflict in own area of responsibility
Managing a healthy and safe environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of working in a healthy and safe environment
- Manage a healthy and safe environment
Managing for Efficiency and EffectivenessReal unit · City and Guilds of London Institute
What you'll be able to do
- Assess the organisation’s ability to manage efficiently and effectively to achieve targets and objectives
- Evaluate own ability to manage efficiently and effectively
Managing operations researchReal unit · City and Guilds of London Institute
What you'll be able to do
- Conduct operations research in an organisation
- Interpret the outcomes of operations research
Managing the analysis of secondary dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Gather and evaluate complex data from diverse secondary sources
- Review the findings from own analysis of data
- Review research activity and identify areas for future self development
Managing work analysisReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the strategic context and purpose of work analysis
- Conduct a work analysis to improve organisational performance
- Make decisions based on work analysis outcomes
Understanding organisational culture and ethicsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand organisational ethics and culture, in relation to own organisation
- Understand how an organisation’s ethics and culture influence leadership style and organisation structure
- Understand how to leverage ethics and culture to improve organisation performance
Understanding the Management RoleReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the organisation’s purpose, stakeholders, structure and functional areas and managerial roles
- Understand the specific responsibilities of middle managers in enabling an organisation to achieve its goals
- Understand how communication and interpersonal relationships affect managerial performance in the workplace
- Evaluate personal development opportunities to improve own managerial
Understanding the Management of FacilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand facilities management roles and responsibilities and how they contribute to organisational goals
- Understand how to develop a facilities management plan in an organisation
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Head of Operations Research
Your journey here is what you make of it. We're committed to providing the opportunities and support for you to grow, whether that's becoming a deep technical expert, leading a team, or shaping the strategic direction of our operations. The future of Operations Research is bright, and we want you to be a part of it.
See the whole journey →Showing 6 roles, drawn from 42 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 5 Diploma in Leadership and Management (QCF)
23 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analysing and Interpreting Statistics to Inform Management Decisions
- Assessing Your Own Leadership Capability and Performance
- Becoming an Effective Leader
- Data collection and analysis to justify management decision-making
- Developing Critical Thinking
- Improving Own Leadership Performance Through Action Learning
and 17 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.