NCFE · RQF Level 2

NCFE Level 2 Diploma in IT User Skills

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits38
  • Guided learning280 hours
  • Units in this qualification86

Awarded by NCFE · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

The NCFE Level 2 Diploma in IT User Skills is an occupational qualification. It allows learners to develop practical IT skills, including using spreadsheet software, collaborative technologies and mobile devices. This qualification is for individuals looking to improve their IT user skills for personal or professional use.

These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Audio SoftwareReal unit · NCFE
You'll use audio hardware and software to capture, combine, and edit audio sequences. The unit includes configuring settings for optimal recording, manipulating audio content, and presenting audio sequences appropriately.

What you'll be able to do

  • Use audio hardware to capture audio sequences
  • Use audio software to capture audio sequences
  • Use audio software tools to combine audio sequences
  • Use audio software techniques to edit audio sequences
  • Play audio sequences using appropriate hardware and software
  • Present audio sequences in a suitable format for the intended audience.
Audio SoftwareReal unit · NCFE
You'll learn to capture, edit, and present audio sequences using audio hardware and software. This unit covers advanced techniques for high-quality audio capture, editing to enhance sound, and presenting audio effectively.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences effectively
  • Use audio software tools and techniques to edit audio sequences to a professional standard
  • Play and present audio sequences in a suitable format
Audio SoftwareReal unit · NCFE
This unit equips learners with skills to capture, combine, edit, and present audio sequences using suitable hardware and software. You'll optimise audio quality and produce professional-standard audio content for various purposes.

What you'll be able to do

  • Use audio hardware and software to capture audio sequences effectively
  • Use audio software tools to combine and edit audio sequences to a professional standard
  • Play and present audio sequences in a suitable format
Bespoke SoftwareReal unit · NCFE
This unit equips learners to input, organise, combine, edit, process, format, and present information using bespoke software. You'll apply various tools and techniques to manage information accurately and efficiently within customised software environments.

What you'll be able to do

  • Input information using bespoke software
  • Organise information using bespoke software
  • Combine information using bespoke software
  • Use tools to edit information
  • Use techniques to edit information
  • Use tools to process information
  • Use techniques to process information
  • Use tools to format information
  • Use techniques to format information
  • Use tools to present information
  • Use techniques to present information
Bespoke SoftwareReal unit · NCFE
You'll input and combine information accurately using bespoke software applications. The unit focuses on organising, retrieving, processing, and presenting information effectively while applying appropriate file management techniques within bespoke software.

What you'll be able to do

  • Input and combine information accurately and efficiently using bespoke software applications
  • Use appropriate structures, such as folders and naming conventions, to organise and retrieve information efficiently within bespoke software
  • Use the functions of the bespoke software effectively to process and present information in a clear and understandable format
Bespoke SoftwareReal unit · NCFE
This unit develops learners' ability to input, combine, and organise information using bespoke software. You'll create and modify structures within the software and utilise its functions to process and present information efficiently.

What you'll be able to do

  • Input and combine information using bespoke software, ensuring accuracy and consistency of data entry.
  • Create and modify appropriate structures to organise and retrieve information efficiently within the bespoke software, such as databases, spreadsheets, or custom interfaces.
  • Exploit the functions of the software effectively to process and present information, utilising features such as reporting tools, data analysis functions, and visualisation options.
Computerised Accounting SoftwareReal unit · NCFE
This unit covers the secure access, accurate entry, and editing of accounting information using computerised accounting software. You'll learn to process business transactions and produce accounting documents and summary reports to meet specified requirements.

What you'll be able to do

  • Access, enter and edit accounting information accurately within computerised accounting software
  • Use appropriate tools and techniques to process business transactions efficiently
  • Produce accounting documents and summary reports that meet specified requirements
Computerised Accounting SoftwareReal unit · NCFE
It teaches you to securely access and efficiently use computerised accounting software to enter, edit, and process accounting information. You'll produce accurate accounting documents and summary reports to meet business requirements.

What you'll be able to do

  • Access computerised accounting software securely and efficiently
  • Enter accounting information accurately and completely into the software
  • Edit accounting information as required, ensuring accuracy and compliance with accounting principles
  • Select appropriate tools and techniques within the software to process business transactions, such as invoices, payments, and receipts
  • Use selected tools and techniques to process business transactions accurately and efficiently
  • Produce accounting documents, such as invoices, statements, and purchase orders, to meet business requirements
  • Produce summary reports, such as profit and loss statements and balance sheets, to meet reporting requirements
Computerised Accounting SoftwareReal unit · NCFE
You'll set up and use a computerised accounting system to process business transactions and generate management information reports. This unit covers secure access, accurate entry and editing of accounting data, and maintaining data integrity within the system.

What you'll be able to do

  • Access, enter and edit accounting information accurately within a computerised accounting system
  • Process business transactions from source documents using computerised accounting software
  • Develop and interpret management information reports generated from a computerised accounting system
  • Set up a computerised accounting system ready for use, including configuring settings and inputting initial data
Data Management SoftwareReal unit · NCFE
You'll learn to accurately enter, edit, and maintain data records within a data management system. The unit emphasises ensuring data integrity and consistency, as well as retrieving and displaying data to meet specific requirements.

What you'll be able to do

  • Enter data records accurately and completely into a data management system
  • Edit data records as required, ensuring data integrity and consistency
  • Maintain data records in a data management system, including updating information and removing obsolete records
  • Retrieve data records from the data management system using appropriate search criteria
  • Display data records in a clear and organised manner to meet specific requirements, such as reports or queries
Data Management SoftwareReal unit · NCFE
This unit provides learners with the skills to enter, edit, maintain, and retrieve data records accurately using data management software. Emphasis is placed on adhering to data entry standards, maintaining data integrity, and displaying data to meet specific requirements.

What you'll be able to do

  • Enter data records into a data management system accurately and efficiently
  • Edit and maintain data records in a data management system, ensuring data integrity and consistency
  • Retrieve and display data records from a data management system to meet specific requirements, using appropriate search and filtering techniques
Data Management SoftwareReal unit · NCFE
You'll gain skills to enter, edit, and maintain data records within a data management system accurately and efficiently. This unit covers retrieving and displaying data records using appropriate search and filtering techniques to meet specified requirements.

What you'll be able to do

  • Enter, edit and maintain data records accurately and efficiently within a data management system
  • Retrieve and display data records to meet specified requirements, using appropriate search and filtering techniques
Database SoftwareReal unit · NCFE
This unit develops learners’ skills to enter, edit, and organise structured information within a database. You'll use database software tools to extract information and produce reports, ensuring data accuracy and effective data management.

What you'll be able to do

  • Enter structured information into a database
  • Edit structured information within a database
  • Organise structured information within a database
  • Use database software tools to extract information from a database
  • Use database software tools to produce reports from a database
Database SoftwareReal unit · NCFE
It teaches you to create and modify non-relational database tables, enter and organise structured information, and use database software tools to run queries and produce reports. You'll manage database content effectively.

What you'll be able to do

  • Create non-relational database tables
  • Modify non-relational database tables
  • Enter structured information in a database
  • Edit structured information in a database
  • Organise structured information in a database
  • Use database software tools to run queries
  • Use database software tools to produce reports
Database SoftwareReal unit · NCFE
You'll plan, create, and modify relational database tables using database software. The unit covers understanding data types, relationships, and normalisation principles to ensure data integrity and efficient database organisation.

What you'll be able to do

  • Plan relational database tables, considering data types, relationships, and normalisation principles
  • Create relational database tables using appropriate database software tools
  • Modify relational database tables to meet evolving requirements, ensuring data integrity
  • Enter structured information into a database accurately and efficiently
  • Edit existing data within a database to maintain data accuracy
  • Organise structured information in a database using appropriate indexing and sorting techniques
  • Use database software tools to create data queries to retrieve specific information
  • Edit data queries to refine search criteria and improve results
  • Run data queries to extract relevant information from the database
  • Produce reports from database queries, presenting data in a clear and organised manner
Design SoftwareReal unit · NCFE
You'll learn to obtain, insert, combine, and manipulate text, images, and graphics using design software. The unit covers creating and editing designs by applying software tools and techniques to enhance visual communication.

What you'll be able to do

  • Obtain, insert and combine information, including text, images and graphics, for designs.
  • Use design software tools to create, manipulate and edit designs, applying appropriate techniques and principles.
Design SoftwareReal unit · NCFE
You'll obtain, insert, and combine information to create designs using design software. The unit covers manipulating and editing design elements to produce original and well-structured design outputs.

What you'll be able to do

  • Obtain information from relevant sources for use in designs
  • Insert information accurately into design software
  • Combine different elements and information to create complete designs
  • Use design software tools to create original designs
  • Manipulate design elements to achieve desired effects
  • Edit designs to refine and improve their quality.
Design SoftwareReal unit · NCFE
You'll develop the ability to source, insert, and combine information within designs using design software tools. This unit covers creating, manipulating, and editing designs by applying appropriate software techniques and understanding information characteristics.

What you'll be able to do

  • Obtain information from various sources for use in designs
  • Insert information into designs
  • Combine different types of information within designs
  • Use design software tools to create designs
  • Use design software tools to manipulate designs
  • Use design software tools to edit designs
Desktop Publishing SoftwareReal unit · NCFE
It teaches you to create effective publications using desktop publishing software. You'll select suitable designs and layouts, input and combine text and other information, and apply editing and formatting techniques to produce professional publications.

What you'll be able to do

  • Select appropriate designs for publications
  • Use appropriate designs for publications
  • Select appropriate page layouts for publications
  • Use appropriate page layouts for publications
  • Input text and other information within publications
  • Combine text and other information within publications
  • Use desktop publishing software techniques to edit publications
  • Use desktop publishing software techniques to format publications
Desktop Publishing SoftwareReal unit · NCFE
You'll select and apply appropriate designs and page layouts for desktop publishing. This unit covers inputting and combining text and other information, and using desktop publishing software techniques to edit and format publications to meet purpose and audience needs.

What you'll be able to do

  • Select appropriate designs for publications
  • Use appropriate designs for publications
  • Select appropriate page layouts for publications
  • Use appropriate page layouts for publications
  • Input text within publications
  • Combine text and other information within publications
  • Use desktop publishing software techniques to edit publications
  • Use desktop publishing software techniques to format publications
Desktop Publishing SoftwareReal unit · NCFE
You'll learn to select and use appropriate designs and page layouts for publications based on target audience and purpose. The unit includes inputting and combining text and other information, and applying desktop publishing techniques to edit and format content.

What you'll be able to do

  • Select appropriate designs and page layouts for publications, considering the target audience and purpose
  • Use appropriate designs and page layouts for publications, ensuring consistency and visual appeal
  • Input text accurately into publications using desktop publishing software
  • Combine text and other information, such as images and graphics, effectively within publications
  • Use desktop publishing software techniques to edit text, including formatting, spell checking, and grammar checking
  • Use desktop publishing software techniques to format publications, including adjusting margins, spacing, and alignment
Developing personal and team effectiveness using ITReal unit · NCFE
This unit explores how IT supports personal development and team effectiveness. You'll use IT tools to access learning resources, track progress, support collabourative activities, and review the use of IT to enhance team performance.

What you'll be able to do

  • Know how IT can support personal development.
  • Use IT to support personal development.
  • Know how IT can support the development of team effectiveness.
  • Review the use of IT for team activities.
  • Review the use of IT for collaborative activities.
Drawing and Planning SoftwareReal unit · NCFE
You'll learn to input, organise, and combine information accurately within drawings or plans using drawing and planning software. The unit covers editing, manipulating, formatting, and presenting drawings or plans clearly and logically.

What you'll be able to do

  • Input information accurately for drawings or plans using drawing and planning software
  • Organise information logically within drawings or plans to ensure clarity and ease of understanding
  • Combine different types of information, such as text, symbols, and dimensions, effectively in drawings or plans
  • Use drawing and planning software tools to edit drawings or plans, including modifying lines, shapes, and colours
  • Use drawing and planning software techniques to manipulate drawings or plans, such as rotating, scaling, and mirroring objects
  • Use drawing and planning software to format drawings or plans, including adding annotations, labels, and legends
  • Present drawings or plans in a clear and professional manner, considering the intended audience and purpose
Drawing and Planning SoftwareReal unit · NCFE
This unit covers inputting, organising, and combining information from various sources to create drawings or plans using specialist software. You'll use editing and formatting tools to manipulate and present drawings effectively.

What you'll be able to do

  • Input information from various sources for use in drawings or plans
  • Organise information effectively for inclusion in drawings or plans
  • Combine different types of information to create comprehensive drawings or plans
  • Use appropriate tools within drawing and planning software to edit drawings or plans
  • Apply techniques to manipulate elements within drawings or plans
  • Format drawings or plans to meet specific requirements
  • Present drawings or plans in a clear and professional manner.
Drawing and Planning SoftwareReal unit · NCFE
It teaches you to input, organise, and combine information to create drawings or plans using specialised software. You'll use tools and techniques to edit, manipulate, format, and present drawings or plans effectively.

What you'll be able to do

  • Input information for drawings or plans
  • Organise information for drawings or plans
  • Combine information for drawings or plans
  • Use tools to edit drawings or plans
  • Use techniques to edit drawings or plans
  • Use tools to manipulate drawings or plans
  • Use techniques to manipulate drawings or plans
  • Use tools to format drawings or plans
  • Use techniques to format drawings or plans
  • Use tools to present drawings or plans
  • Use techniques to present drawings or plans
IT Communication FundamentalsReal unit · NCFE
You'll learn to select and use various information sources, including Internet-based resources. The unit covers searching, evaluating, and using information, alongside safe and responsible communication using IT tools.

What you'll be able to do

  • Select and use a variety of sources of information to meet specific needs.
  • Access, search for, select and use Internet-based information and evaluate its fitness for purpose.
  • Select and use IT to communicate and exchange information safely, responsibly and effectively.
IT Communication FundamentalsReal unit · NCFE
It teaches you to use IT tools to access, search for, select, and assess Internet-based information from various sources. You'll also develop skills to communicate and exchange information effectively using IT.

What you'll be able to do

  • Use a variety of information sources to meet specific needs
  • Access Internet-based information effectively
  • Search for relevant information online using appropriate techniques
  • Select appropriate Internet-based information for a given purpose
  • Use Internet-based information effectively
  • Assess the fitness for purpose of Internet-based information
  • Select appropriate IT tools for communication and information exchange
  • Use IT tools effectively to communicate with others
  • Use IT tools to exchange information efficiently.
IT Security for UsersReal unit · NCFE
You'll select, use, and develop procedures to monitor and minimise security risks to IT systems and data. The unit covers identifying vulnerabilities, detecting security breaches, recording incidents, and implementing appropriate preventative measures.

What you'll be able to do

  • Select appropriate procedures to monitor security risk to IT systems and data
  • Use appropriate procedures to monitor security risk to IT systems and data
  • Develop appropriate procedures to monitor security risk to IT systems and data
  • Select appropriate procedures to minimise security risk to IT systems and data
  • Use appropriate procedures to minimise security risk to IT systems and data
  • Develop appropriate procedures to minimise security risk to IT systems and data
IT Security for UsersReal unit · NCFE
You'll understand common IT security risks and apply methods to minimise them, including the use of strong passwords, secure data storage, and reporting suspicious activity. The unit emphasises protecting IT systems and data through appropriate security practices.

What you'll be able to do

  • Use appropriate methods to minimise security risks to IT systems.
  • Use appropriate methods to minimise security risks to data stored on IT systems.
IT Security for UsersReal unit · NCFE
This unit provides learners with an understanding of IT security risks and methods to minimise them. You'll select and apply appropriate measures to protect IT systems and data, including the use of strong passwords, encryption, and software updates.

What you'll be able to do

  • Select appropriate methods to minimise security risk to IT systems
  • Select appropriate methods to minimise security risk to data
  • Use appropriate methods to minimise security risk to IT systems
  • Use appropriate methods to minimise security risk to data
IT Software FundamentalsReal unit · NCFE
You'll gain foundational skills in selecting and using software applications to meet needs and solve problems. The unit includes entering, developing, formatting, and presenting different types of information appropriately for purpose and audience.

What you'll be able to do

  • Select software applications to meet needs
  • Use software applications to meet needs
  • Select software applications to solve problems
  • Use software applications to solve problems
  • Enter different types of information to suit its meaning and purpose
  • Develop different types of information to suit its meaning and purpose
  • Format different types of information to suit its meaning and purpose
  • Present information in ways that are fit for purpose
  • Present information in ways that are fit for the audience
  • Make effective use of IT tools to present information
  • Make effective use of IT facilities to present information
IT Software FundamentalsReal unit · NCFE
It teaches you to select and use suitable software applications to solve problems and manage information. You'll enter, combine, format, and present various types of information effectively to meet specific purposes and audiences.

What you'll be able to do

  • Select appropriate software applications to meet specific needs.
  • Use appropriate software applications to solve identified problems.
  • Enter different types of information accurately into software applications.
  • Develop information effectively using software applications.
  • Combine different types of information appropriately using software applications.
  • Format information effectively to suit its meaning and purpose.
  • Present information in ways that are fit for purpose.
  • Present information in ways that are appropriate for the intended audience.
  • Evaluate the selection of IT tools and facilities for presenting information.
  • Evaluate the use of IT tools and facilities for presenting information.
IT User FundamentalsReal unit · NCFE
This unit develops learners' ability to use IT systems safely and effectively to meet identified needs. Skills include organising, storing, and retrieving information efficiently, following safety and security practices, and carrying out routine system maintenance.

What you'll be able to do

  • Use IT systems effectively to meet identified needs and complete tasks
  • Organise, store and retrieve information efficiently using appropriate file management techniques
  • Follow and understand the need for safety and security practices when using IT systems
  • Carry out routine maintenance of IT systems, such as updating software and running virus scans, and respond appropriately to routine IT system problems
IT User FundamentalsReal unit · NCFE
You'll gain a fundamental understanding of IT systems, including their use for communication, information access, and task completion. The unit covers information storage management, safety and security practices, and basic troubleshooting.

What you'll be able to do

  • Use IT systems to meet a variety of needs, including communication, information access, and task completion.
  • Manage information storage and retrieval appropriately, utilising file management systems and backup procedures.
  • Follow and understand the need for safety and security practices when using IT systems, including password management, data protection, and virus prevention.
  • Maintain system functionality and troubleshoot IT system problems, identifying and resolving common issues.
Imaging SoftwareReal unit · NCFE
This unit covers obtaining, inserting, combining, creating, manipulating, and editing images using imaging software tools. You'll ensure copyright compliance and enhance image quality to produce composite images effectively.

What you'll be able to do

  • Obtain information for images from various sources, ensuring copyright compliance
  • Insert information into images, such as text, logos, or watermarks
  • Combine multiple images to create composite images or collages
  • Use imaging software tools to create new images from scratch
  • Use imaging software tools to manipulate existing images, adjusting colour, brightness, and contrast
  • Use imaging software tools to edit images, removing imperfections and enhancing details
Imaging SoftwareReal unit · NCFE
This unit develops learners' skills in sourcing, inserting, and combining information within images using imaging software. You'll create, manipulate, and edit images while ensuring accuracy and quality through verification of information.

What you'll be able to do

  • Obtain information from various sources for use in images.
  • Insert information accurately into images.
  • Combine different pieces of information effectively within images.
  • Use imaging software tools to create new images.
  • Use imaging software tools to manipulate existing images.
  • Use imaging software tools to edit images to meet specific requirements.
Imaging SoftwareReal unit · NCFE
This unit provides learners with the ability to source, insert, and combine various types of information within images using imaging software. You'll create, manipulate, and edit images while evaluating the suitability of information sources.

What you'll be able to do

  • Obtain information from various sources for use in images
  • Insert information into images
  • Combine different types of information within images
  • Use imaging software tools to create images
  • Use imaging software tools to manipulate images
  • Use imaging software tools to edit images
Improving Productivity Using ITReal unit · NCFE
It teaches you to plan, select, and use appropriate IT systems and software for various purposes. You'll review and adapt IT tools to ensure successful activity outcomes and develop solutions to improve ongoing IT use.

What you'll be able to do

  • Plan the use of appropriate IT systems for different purposes.
  • Plan the use of appropriate software for different purposes.
  • Select appropriate IT systems for different purposes.
  • Select appropriate software for different purposes.
  • Use appropriate IT systems for different purposes.
  • Use appropriate software for different purposes.
  • Review the ongoing use of IT tools and systems to ensure activities are successful.
  • Adapt the ongoing use of IT tools and systems to ensure activities are successful.
  • Develop solutions to improve the ongoing use of IT tools and systems.
  • Test solutions to improve the ongoing use of IT tools and systems.
Improving Productivity Using ITReal unit · NCFE
You'll plan, select, and use IT systems and software to improve productivity. The unit includes evaluating IT tool effectiveness and devising solutions to enhance IT use for individual and organisational activities.

What you'll be able to do

  • Plan the use of appropriate IT systems and software for specific purposes
  • Select appropriate IT systems and software for specific purposes
  • Use appropriate IT systems and software for specific purposes
  • Evaluate the selection of IT tools to ensure activities are successful
  • Evaluate the use of IT tools to ensure activities are successful
  • Devise solutions to improve the use of IT tools for self
  • Devise solutions to improve the use of IT tools for others
  • Devise solutions to improve the use of IT systems for self
  • Devise solutions to improve the use of IT systems for others
Improving Productivity Using ITReal unit · NCFE
You'll plan and use appropriate IT systems and software efficiently to complete tasks and improve productivity. The unit includes reviewing the selection and use of IT tools to ensure successful work activities in line with organisational procedures.

What you'll be able to do

  • Plan the use of appropriate IT systems to meet requirements
  • Plan the use of appropriate software to meet requirements
  • Use IT systems efficiently to complete planned tasks
  • Use software efficiently to complete planned tasks
  • Review the selection of IT tools to make sure that work activities are successful
  • Review the use of IT tools to make sure that work activities are successful
Internet Safety for IT usersReal unit · NCFE
This unit provides learners with an understanding of internet safety risks such as malware and phishing. You'll develop knowledge of safeguarding methods, data security precautions, and legal guidelines for safe online working.

What you'll be able to do

  • Understand the potential risks that can exist when using the Internet.
  • Safeguard yourself when working online.
  • Safeguard others when working online.
  • Take precautions to maintain data security when working online.
  • Follow legal constraints which apply when working online.
  • Follow guidelines which apply when working online.
  • Follow procedures which apply when working online.
Multimedia SoftwareReal unit · NCFE
You'll plan, create, and edit multimedia products using software tools. The unit covers organising content, combining different media types, editing multimedia elements, and presenting final multimedia outcomes to meet specified requirements.

What you'll be able to do

  • Plan the content of multimedia products to meet specified needs.
  • Plan the organisation of multimedia products to meet specified needs.
  • Obtain content from various sources for multimedia products.
  • Input content into multimedia software.
  • Combine different types of content to build complete multimedia outcomes.
  • Use multimedia software tools to edit multimedia content to meet requirements.
  • Use multimedia software tools to format multimedia content to meet requirements.
  • Play and present multimedia outcomes effectively.
Multimedia SoftwareReal unit · NCFE
It teaches you to plan, create, and edit multimedia products using multimedia software. You'll obtain, input, and combine diverse content types, organising them logically to meet the needs of the target audience.

What you'll be able to do

  • Plan the content and organisation of multimedia products to meet identified needs and target audiences
  • Obtain, input and combine different types of content, such as text, images, audio and video, to build multimedia outcomes
  • Use appropriate tools and techniques within multimedia software to build and edit multimedia content effectively
  • Play and present multimedia outcomes, ensuring compatibility and accessibility for the intended audience
Multimedia SoftwareReal unit · NCFE
This unit provides learners with skills to plan, create, edit, and present multimedia products using appropriate software. You'll obtain, input, combine, and format multimedia content to meet identified needs and engage the intended audience.

What you'll be able to do

  • Plan the content and organisation of multimedia products to meet identified needs and objectives.
  • Obtain, input and combine content, including text, images, audio and video, to build multimedia outcomes.
  • Use multimedia software tools to edit and format multimedia content to meet specified requirements.
  • Play and present multimedia outcomes effectively, ensuring accessibility and engagement for the intended audience.
Optimise IT System PerformanceReal unit · NCFE
You'll gain skills to maintain IT system performance by managing hardware and software, organising files, and responding to common system problems. The unit also covers customising the working environment to meet individual needs.

What you'll be able to do

  • Maintain hardware components in working order to ensure optimal IT system performance.
  • Maintain software applications in working order to ensure optimal IT system performance.
  • Manage files effectively to maintain IT system performance.
  • Respond to common IT system problems and errors in a timely manner.
  • Customise the working environment to meet individual needs and preferences.
Optimise IT System PerformanceReal unit · NCFE
This unit provides learners with knowledge and skills to maintain and optimise IT system performance. You'll perform hardware maintenance, manage software updates, troubleshoot common issues, and customise the working environment to enhance efficiency.

What you'll be able to do

  • Keep computer hardware operating efficiently
  • Keep computer software operating efficiently
  • Manage files to optimise performance
  • Manage disks to optimise performance
  • Troubleshoot common IT system problems
  • Respond to common IT system problems
  • Troubleshoot common IT system errors
  • Respond to common IT system errors
  • Customise the working environment to optimise performance
  • Maintain software to meet performance needs
Optimise IT System PerformanceReal unit · NCFE
It teaches you to optimise IT system performance through regular hardware and software maintenance. You'll manage files, troubleshoot system problems, and plan both routine and non-routine maintenance activities.

What you'll be able to do

  • Keep computer hardware and software operating efficiently by performing regular maintenance tasks and optimising system settings.
  • Manage files to maintain and improve performance, including organising files, deleting unnecessary files, and defragmenting hard drives.
  • Troubleshoot and respond to IT system problems quickly and effectively, using diagnostic tools and problem-solving techniques.
  • Plan and monitor the routine and non-routine maintenance of hardware and software, scheduling updates, backups, and security scans.
  • Review and modify hardware and software configurations to maintain performance, considering factors such as resource usage, compatibility, and security vulnerabilities.
Personal Information Management SoftwareReal unit · NCFE
You'll use personal information management software to schedule appointments and meetings via calendars, prioritise activities using task lists, and store, organise, and retrieve contact information using an address book.

What you'll be able to do

  • Use calendars to schedule appointments
  • Use calendars to schedule meetings
  • Use a task list to prioritise activities
  • Use an address book to store contact information
  • Use an address book to organise contact information
  • Use an address book to retrieve contact information
Personal Information Management SoftwareReal unit · NCFE
You'll learn to use personal information management software to schedule appointments, prioritise tasks, and organise contact information. This unit covers effective use of calendars, task lists, and address books to manage personal information.

What you'll be able to do

  • Use a calendar to schedule appointments
  • Use a task list to prioritise activities
  • Use an address book to store contact information
  • Use an address book to organise contact information
  • Use an address book to retrieve contact information
Presentation SoftwareReal unit · NCFE
This unit covers the use of presentation software to input and combine text, images, and charts within slides. You'll learn to structure, edit, and format slides effectively and prepare them to meet specific presentation needs.

What you'll be able to do

  • Input text within presentation slides
  • Combine text and other information within presentation slides
  • Input other information within presentation slides
  • Use presentation software tools to structure slides
  • Use presentation software tools to edit slides
  • Use presentation software tools to format slides
  • Prepare slides for presentation to meet needs
Presentation SoftwareReal unit · NCFE
It teaches you to create presentations by inputting and combining text and multimedia elements within slides. You'll structure, edit, and format slide sequences logically and prepare slideshows for effective presentation delivery.

What you'll be able to do

  • Input and combine text and other information (e.g. images, charts, videos) within presentation slides effectively
  • Use presentation software tools to structure slide sequences logically, ensuring a clear and coherent flow
  • Use presentation software tools to edit and format slide sequences, enhancing visual appeal and readability
  • Prepare slideshow for presentation, including setting up transitions, animations, and presenter notes
Presentation SoftwareReal unit · NCFE
You'll learn to input, combine, and format text, images, charts, and external data within presentation slides. The unit also covers preparing interactive slideshows suitable for effective presentations.

What you'll be able to do

  • Input text and other information within presentation slides
  • Combine text and other information within presentation slides
  • Use presentation software tools to structure presentations
  • Use presentation software tools to edit presentations
  • Use presentation software tools to format presentations
  • Prepare an interactive slideshow for presentation
Project Management SoftwareReal unit · NCFE
It teaches you to create and define projects using project management software. You'll enter and edit task and resource information, update project progress, and use software tools to display and report on project status effectively.

What you'll be able to do

  • Create and define a project, including setting objectives, scope and timelines, using project management software
  • Enter and edit information about project tasks and resources, including assigning responsibilities and allocating budgets
  • Update information about project progress regularly, tracking milestones and identifying potential delays
  • Select and use appropriate tools and techniques within the project management software to display and report on project status effectively to stakeholders
Project Management SoftwareReal unit · NCFE
You'll create and manage projects using project management software, defining scope, objectives, tasks, and deliverables. The unit includes entering and editing project information and using tools to monitor and report on progress.

What you'll be able to do

  • Create a project, defining its scope, objectives, and deliverables
  • Enter and edit information about project tasks, including dependencies, durations, and deadlines
  • Enter and edit information about project resources, including personnel, equipment, and materials
  • Update information about project progress, tracking completed tasks, remaining tasks, and any deviations from the project plan
  • Select and use appropriate tools and techniques to display and report on project status, such as Gantt charts, progress reports, and dashboards
Project Management SoftwareReal unit · NCFE
You'll create and define projects within project management software, including scope, objectives, tasks, milestones, and deliverables. They will enter and update project information and use tools to display and report on project status.

What you'll be able to do

  • Create a new project within project management software, defining its scope and objectives
  • Define the key elements of a project, including tasks, milestones, and deliverables
  • Enter information about project tasks, such as task names, durations, and dependencies
  • Enter information about project resources, such as personnel, equipment, and materials
  • Edit information about project tasks and resources as required to reflect changes in the project plan
  • Update information about project progress regularly, including task completion status and actual start and end dates
  • Select appropriate tools and techniques within the software to display project status, such as Gantt charts and PERT diagrams
  • Use selected tools and techniques to report on project status, including progress reports, resource utilisation reports, and cost reports
Set Up an IT SystemReal unit · NCFE
You'll select, connect, and configure a personal computer with associated hardware, storage media, and communication services safely. This unit covers installation, configuration of software, and verification of system and communication service functionality.

What you'll be able to do

  • Select a personal computer to meet needs
  • Connect up a personal computer safely with associated hardware to meet needs
  • Connect up a personal computer safely with associated storage media to meet needs
  • Select an IT system to connect to a communication service to meet needs
  • Connect an IT system to a communication service to meet needs
  • Install software for use
  • Configure software for use
  • Check that the IT system is working successfully
  • Check that the communication service is working successfully
Set Up an IT SystemReal unit · NCFE
You'll safely select and connect personal computer hardware and storage media, connect to communication services, and install and configure operating systems and application software. The unit ensures the IT system meets identified needs and functions correctly.

What you'll be able to do

  • Select and connect up a personal computer safely with associated hardware (e.g. monitor, keyboard, mouse) and storage media (e.g. USB drive, external hard drive) to meet identified needs
  • Select and connect an IT system to a communication service (e.g. internet, network) successfully to meet identified needs
  • Install and configure operating system software for use, including setting up user accounts and configuring system settings
  • Install and configure application software for use, ensuring compatibility and proper functionality
  • Check that the IT system and communication service are working successfully, verifying connectivity and functionality
Set Up an IT SystemReal unit · NCFE
This unit covers the safe connection and setup of a personal computer, printer, and peripheral devices, as well as connection to an IT communication service. You'll install software and verify that the IT system and communication services operate correctly.

What you'll be able to do

  • Connect up a personal computer safely
  • Connect up a printer safely
  • Connect up peripheral devices safely
  • Connect to an IT communication service
  • Set up software for use
  • Check that the IT system is working successfully
  • Check that the communication service is working successfully
Specialist SoftwareReal unit · NCFE
You'll develop the ability to input, combine, and organise information using specialist software. The unit covers creating and modifying structures to store and retrieve information efficiently, and exploiting software functions to process and present data.

What you'll be able to do

  • Input information using specialist software
  • Combine information using specialist software
  • Create appropriate structures to organise information efficiently
  • Modify appropriate structures to organise information efficiently
  • Create appropriate structures to retrieve information efficiently
  • Modify appropriate structures to retrieve information efficiently
  • Exploit the functions of the software effectively to process information
  • Exploit the functions of the software effectively to present information
Specialist SoftwareReal unit · NCFE
This unit develops learners' ability to use specialist software to input, organise, combine, edit, process, format, and present information. Emphasis is placed on consistent data organisation and effective use of software tools and techniques.

What you'll be able to do

  • Input information using specialist software.
  • Organise information using specialist software.
  • Combine information using specialist software.
  • Use tools and techniques to edit information within specialist software.
  • Use tools and techniques to process information within specialist software.
  • Use tools and techniques to format information within specialist software.
  • Use tools and techniques to present information using specialist software.
Specialist SoftwareReal unit · NCFE
You'll learn to input, combine, organise, retrieve, process, and present information using specialist software applications. The unit emphasises effective use of software functions and appropriate file management techniques to maintain data accuracy.

What you'll be able to do

  • Input and combine information accurately and efficiently using specialist software applications
  • Use appropriate structures, such as folders and naming conventions, to organise and retrieve information efficiently within specialist software
  • Use the functions of the specialist software effectively to process and present information in a clear and understandable format
Spreadsheet SoftwareReal unit · NCFE
It teaches you to use spreadsheet software to enter, edit, and organise data. You'll apply formulas and tools to summarise information and select appropriate techniques to present spreadsheet data effectively.

What you'll be able to do

  • Use a spreadsheet to enter, edit and organise numerical and other data effectively.
  • Use appropriate formulas and tools to summarise and display spreadsheet information accurately.
  • Select and use appropriate tools and techniques to present spreadsheet information effectively.
Spreadsheet SoftwareReal unit · NCFE
This unit provides learners with the skills to enter, edit, and organise numerical and other data within spreadsheets. You'll select and use appropriate formulas, data analysis tools, and formatting techniques to present spreadsheet information effectively.

What you'll be able to do

  • Use a spreadsheet to enter numerical and other data
  • Use a spreadsheet to edit numerical and other data
  • Use a spreadsheet to organise numerical and other data
  • Select and use appropriate formulas to meet requirements within a spreadsheet
  • Select and use appropriate data analysis tools to meet requirements within a spreadsheet
  • Select and use tools and techniques to present spreadsheet information
  • Select and use tools and techniques to format spreadsheet information
Spreadsheet SoftwareReal unit · NCFE
This unit equips learners to enter, edit, and organise numerical and non-numerical data within spreadsheets. You'll apply appropriate formulas, data analysis tools, and formatting techniques to present and publish spreadsheet information effectively.

What you'll be able to do

  • Use a spreadsheet to accurately enter numerical data
  • Use a spreadsheet to accurately enter other types of data
  • Use a spreadsheet to edit numerical data
  • Use a spreadsheet to edit other types of data
  • Use a spreadsheet to organise numerical data
  • Use a spreadsheet to organise other types of data
  • Select appropriate formulas to meet requirements
  • Use appropriate formulas to meet requirements
  • Select appropriate data analysis tools and techniques to meet requirements
  • Use appropriate data analysis tools and techniques to meet requirements
  • Use tools and techniques to present spreadsheet information
  • Use tools and techniques to format spreadsheet information
  • Use tools and techniques to publish spreadsheet information
Understanding the potential of ITReal unit · NCFE
You'll gain an understanding of the impact of IT on business operations, society, and organisations. The unit covers the benefits and challenges of emerging technologies, IT security methods, and the effects of new IT tools and systems within organisations.

What you'll be able to do

  • Understand the impact of information technology (IT) on business operations and performance.
  • Understand how new and emerging technologies can impact society and the individual, considering both positive and negative consequences.
  • Know how IT is currently being used within a specific organisation, including its applications and benefits.
  • Know how the introduction of new IT tools and systems can affect an organisation, considering factors such as workflow, training, and cost.
  • Know the methods used to enhance IT security in an organisation, including measures to protect data and prevent cyber threats.
Using Collaborative TechnologiesReal unit · NCFE
You'll learn to use collabourative technologies safely and effectively. The unit includes setting up IT tools, preparing for collabourative tasks, contributing to projects, and identifying security risks associated with collabourative working.

What you'll be able to do

  • Practise safe and secure behaviour when using collaborative technology.
  • Set up and access IT tools and devices for collaborative working.
  • Prepare collaborative technologies for use in specific tasks.
  • Contribute effectively to tasks using collaborative technologies.
Using Collaborative TechnologiesReal unit · NCFE
This unit develops learners' knowledge and skills to use collabourative technologies safely and effectively. You'll plan, set up, and prepare IT tools for collabouration while maintaining security and contributing to collabourative tasks.

What you'll be able to do

  • Practise safe online behaviour when working with collaborative technology
  • Maintain security protocols to protect data and systems when using collaborative technology
  • Plan the use of IT tools and devices for collaborative working
  • Set up IT tools and devices effectively for collaborative working
  • Prepare collaborative technologies for use by all participants
  • Contribute effectively to tasks using collaborative technologies.
Using Collaborative TechnologiesReal unit · NCFE
You'll learn to plan, set up, and prepare collabourative technologies safely and securely for effective teamwork. The unit covers adherence to organisational policies, ensuring compatibility, and managing tasks using collabourative IT tools.

What you'll be able to do

  • Stay safe and secure when working with collaborative technology by adhering to organisational policies and procedures.
  • Plan and set up IT tools and devices for collaborative working, ensuring compatibility and accessibility for all participants.
  • Prepare collaborative technologies for use by configuring settings and testing functionality.
  • Manage tasks using collaborative technologies, tracking progress and ensuring effective communication within the team.
Using EmailReal unit · NCFE
This unit covers the use of e-mail software tools to compose, format, send, and manage e-mail messages effectively. You'll learn to create clear and concise messages, apply formatting techniques, structure messages logically, and organise incoming e-mails efficiently.

What you'll be able to do

  • Use e-mail software tools to compose clear and concise messages
  • Apply appropriate techniques to format and structure e-mail messages effectively
  • Send e-mail messages to intended recipients, ensuring correct addressing and attachments
  • Manage incoming email effectively by filtering, sorting, and prioritising messages
  • Use e-mail software features to organise and archive e-mail correspondence
Using EmailReal unit · NCFE
You'll develop the ability to compose, send, and manage e-mail messages using e-mail software. The unit includes skills in writing clear messages, using appropriate subject lines, attaching files, and organising incoming e-mails efficiently.

What you'll be able to do

  • Use e-mail software tools to compose clear and concise messages.
  • Use e-mail software techniques to send messages effectively.
  • Manage incoming e-mail efficiently by using appropriate organisational methods.
  • Manage incoming e-mail effectively by prioritising and responding to messages in a timely manner.
Using EmailReal unit · NCFE
This unit covers the use of email software to compose, send, reply to, and forward messages. You'll manage email effectively, including attaching files and sending messages to single or multiple recipients.

What you'll be able to do

  • Use e-mail software tools to compose messages.
  • Use e-mail software tools to send messages.
  • Use e-mail software techniques to compose messages.
  • Use e-mail software techniques to send messages.
  • Manage the use of e-mail software effectively to maintain organisation.
  • Manage the use of e-mail software effectively to ensure security.
Using Mobile IT DevicesReal unit · NCFE
You'll learn to set up and customise mobile IT devices to meet individual needs. The unit covers effective use of applications and files, data transfer, and maintaining device performance.

What you'll be able to do

  • Set up the mobile device to meet individual needs, customising settings such as accessibility options, display preferences, and notification settings.
  • Use applications and files on the mobile device effectively, utilising features such as file management, app organisation, and multitasking.
  • Transfer data to and from the mobile device using appropriate methods, such as cloud storage, USB connections, and wireless transfer protocols.
  • Maintain the performance of the mobile device by managing storage space, updating software, and optimising battery usage.
Using Mobile IT DevicesReal unit · NCFE
It teaches you to set up, customise, and optimise mobile IT devices to meet individual needs. You'll select and use applications, transfer data, and apply techniques to maintain device performance and functionality.

What you'll be able to do

  • Set up the mobile device to meet needs
  • Customise the mobile device to meet needs
  • Select applications on the mobile device
  • Use applications on the mobile device
  • Select files on the mobile device
  • Use files on the mobile device
  • Use tools to transfer data to mobile devices
  • Use techniques to transfer data to mobile devices
  • Use tools to transfer data from mobile devices
  • Use techniques to transfer data from mobile devices
  • Optimise the performance of mobile devices
Using a computer keyboardReal unit · NCFE
You'll learn to use a computer keyboard accurately for entering and editing alphanumeric information. The unit also covers correct posture, hand placement, and navigation of software applications using keyboard functions.

What you'll be able to do

  • Use a computer keyboard to accurately enter alphanumeric information.
  • Use a computer keyboard to accurately edit alphanumeric information.
  • Use a computer keyboard to access software applications.
  • Use a computer keyboard to navigate software applications.
Using the InternetReal unit · NCFE
You'll develop the ability to connect to the Internet, navigate webpages using browser software, search for information effectively, and communicate online. The unit also covers essential online safety and security practices to ensure responsible Internet use.

What you'll be able to do

  • Connect to the Internet using appropriate hardware and software
  • Use browser software to navigate webpages effectively, following links and using navigation tools
  • Use browser tools to search for information from the Internet, employing effective search strategies and keywords
  • Use browser software to communicate information online, utilising email, instant messaging, or other online communication platforms
  • Understand the need for safety and security practices when working online, including protecting personal information and avoiding online threats
Using the InternetReal unit · NCFE
This unit equips learners with skills to select and configure Internet connections, navigate webpages using browser software, and search for information efficiently. You'll also communicate information online and apply appropriate security measures.

What you'll be able to do

  • Select and configure an appropriate connection to access the Internet, taking into account factors such as speed, cost, and security.
  • Set up and use browser software to navigate webpages effectively, utilising features such as bookmarks, history, and tab management.
  • Use browser tools to search effectively and efficiently for information from the Internet, employing appropriate search terms and filters.
  • Use browser software to communicate information online, utilising features such as email, instant messaging, and social media platforms.
  • Develop and apply appropriate safety and security practices and procedures when working online, including protecting personal information and avoiding online scams.
Using the InternetReal unit · NCFE
This unit equips learners with skills to connect to the internet, navigate web pages, and search for information using browser software. You'll also understand online communication methods and follow safety and security practices when working online.

What you'll be able to do

  • Connect to the internet using appropriate hardware and software.
  • Use browser software to navigate web pages effectively.
  • Use browser tools to search for information from the internet efficiently.
  • Use browser software to communicate information online in a clear and concise manner.
  • Follow and understand the need for safety and security practices when working online to protect personal data and prevent cyber threats.
Video SoftwareReal unit · NCFE
This unit covers capturing, combining, editing, playing, and presenting video sequences using video hardware and software. You'll configure settings, apply effects, and adjust audio-visual elements to produce final video products.

What you'll be able to do

  • Use video hardware to capture video sequences.
  • Use video software to capture video sequences.
  • Use video software tools to combine video sequences.
  • Use video software tools to edit video sequences.
  • Play video sequences.
  • Present video sequences.
Video SoftwareReal unit · NCFE
It teaches you to capture, combine, edit, and present video sequences using video hardware and software. You'll configure settings, apply editing techniques, and adjust audio-visual elements to produce polished video content.

What you'll be able to do

  • Use video hardware to capture video sequences.
  • Use video software to capture video sequences.
  • Use video software tools to combine video sequences.
  • Use video software techniques to edit video sequences.
  • Play video sequences.
  • Present video sequences.
Video SoftwareReal unit · NCFE
You'll learn to capture, edit, and present video sequences using appropriate hardware and software. The unit covers effective use of video tools, including trimming, applying transitions, and optimising video content for different platforms.

What you'll be able to do

  • Use video hardware and software to capture video sequences effectively.
  • Use video software tools and techniques to edit video sequences, including trimming, transitions, and effects.
  • Play and present video sequences using appropriate software and hardware.
Website SoftwareReal unit · NCFE
You'll plan, create, format, and publish web pages using website software tools. The unit focuses on identifying target audiences, applying coding and design principles, and ensuring web pages are accessible and functional for their intended purpose.

What you'll be able to do

  • Plan web pages, taking into account the target audience and purpose
  • Create web pages using appropriate coding and design principles
  • Use website software tools to structure web pages effectively
  • Use website software tools to format web pages to enhance readability and visual appeal
  • Publish web pages to the Internet or an intranet, ensuring accessibility and functionality
Website SoftwareReal unit · NCFE
It teaches you to create website structures and styles using website software tools. You'll prepare content and publish websites, ensuring consistency of styles and optimisation for effective web presentation.

What you'll be able to do

  • Create structures for websites using appropriate software tools
  • Create styles for websites using appropriate software tools
  • Use website software tools to prepare content for websites
  • Publish websites using appropriate software and techniques
Website SoftwareReal unit · NCFE
You'll create multi-page websites using appropriate markup languages, frameworks, and cascading style sheets (CSS). The unit covers the development of interactive and multimedia features, as well as publishing and testing websites for usability and accessibility.

What you'll be able to do

  • Create website structures using appropriate markup languages and frameworks
  • Create website styles using cascading style sheets (CSS) to ensure consistent design
  • Use website structures and styles to produce websites that are visually appealing and user-friendly
  • Select website software tools and features to develop multiple page websites effectively
  • Use website software tools and features to incorporate multimedia elements, such as images, audio, and video
  • Use website software tools and features to add interactive features, such as forms, animations, and social media integration
  • Publish multiple page websites with multimedia and interactive features to a web server
  • Test multiple page websites with multimedia and interactive features to ensure functionality and accessibility across different browsers and devices
Word Processing SoftwareReal unit · NCFE
This unit covers the accurate entry, editing, and combination of text and other information within word processing documents. You'll learn to structure, format, and present documents effectively using word processing software tools.

What you'll be able to do

  • Enter text accurately into word processing documents.
  • Edit text effectively within word processing documents.
  • Combine text and other information accurately within word processing documents.
  • Structure information logically within word processing documents.
  • Use word processing software tools to format documents appropriately.
  • Use word processing software tools to present documents in a clear and professional manner.
Word Processing SoftwareReal unit · NCFE
You'll learn to enter and combine text and other information accurately within word processing documents. This unit covers creating and modifying document layouts and structures, and using software tools to format and present documents effectively.

What you'll be able to do

  • Enter text accurately within word processing documents
  • Combine text and other information accurately within word processing documents
  • Create layouts for word processing documents
  • Modify layouts for word processing documents
  • Create structures for word processing documents
  • Modify structures for word processing documents
  • Use word processing software tools to format documents effectively to meet requirements
  • Use word processing software tools to present documents effectively to meet requirements
Word Processing SoftwareReal unit · NCFE
You'll learn to create and format professional word processing documents by accurately entering and combining text and other information. The unit includes creating layouts, styles, and using software tools to meet specific document requirements.

What you'll be able to do

  • Enter and combine text and other information accurately within word processing documents, ensuring correct spelling, grammar and formatting.
  • Create and modify appropriate layouts, structures and styles for word processing documents to enhance readability and visual appeal.
  • Use word processing software tools and techniques to format and present documents effectively to meet requirements, including the use of headings, lists, tables and images.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Audio SoftwareAudio SoftwareAudio SoftwareBespoke SoftwareBespoke SoftwareBespoke SoftwareComputerised Accounting SoftwareComputerised Accounting Software

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
NCFE Level 2 Diploma in IT User Skills
  • 2D Drawing and Planning Software
  • Audio and Video Software
  • Computerised Accounting Software
  • Database Management Software
  • Database Software
  • Desktop Publishing Software
  • IT Communication Fundamentals
  • IT Security for Users
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

2D Drawing and Planning SoftwareAudio and Video SoftwareComputerised Accounting SoftwareComputerised Accounting SoftwareDatabase Management SoftwareDatabase SoftwareDatabase SoftwareDesktop Publishing SoftwareDesktop Publishing SoftwareIT Communication FundamentalsIT Communication FundamentalsIT Communication FundamentalsIT Security for UsersIT Security for UsersIT Software FundamentalsIT Software FundamentalsImproving Productivity Using ITImproving productivity using IT+11 more

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Audio SoftwareLevel 2

Applied to your own work

Learners will use audio hardware and software to capture, combine, and edit audio sequences. The unit includes configuring settings for optimal recording, manipulating audio content, and presenting audio sequences appropriately.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for NCFE Level 2 Diploma in IT User Skills

33 units in this credential, in the order it lists them, awarded by NCFE.

  1. Audio Software
  2. Bespoke Software
  3. Computerised Accounting Software
  4. Data Management Software
  5. Database Software
  6. Design Software

and 27 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.