City and Guilds of London Institute · RQF Level 5
City & Guilds Level 5 Certificate in Public Policy Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits18
- Units in this qualification11
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Achieving public policy outcomes through value management of the delivery frameworkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand value and benefits management as an embedded activity of policy management practice for qualitative and quantitative strategic decision making by Ministers and government officials to manage policy environments
- Understand the end to end process of value and benefits management to realise benefits and gain best value from optimising policy and investment decisions across the policy delivery framework, pre, during and post transition
- Know how value and benefits management supports successful policy delivery within changing government and business environments through measuring outco
Effective public policy and the complexities of the delivery frameworkReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the forms of effective public policy and the cross cutting complexities of managing policy on society
- Understand the features of policy as a driver of change that realises political visions,programmes and activity
- Understand policy as an effective intervention used in managing and leading change across public, private and third sector service delivery and operations
- Understand how evidence is used in supporting the development and operational delivery of effective policy
- Understand that modern evidence-based policy is continually monitored and reviewed and evaluated
Engaging and communicating change with public policy stakeholdersReal unit · City and Guilds of London Institute
What you'll be able to do
- Undertake stakeholder assessment, mapping and relationship analysis to understand who the key stakeholders are according to the level of impact of the change and the importance of these stakeholders to the success of the policy
- Understand how to use the outputs of stakeholder mapping, analysis and assessment to determine how to consult, engage, communicate and intervene in order to build and manage stakeholder relationships
- Know when stakeholders are ready for change to a future state so stakeholder engagement is well-timed and managed to have successful outputs into policy devel
Evolving public policy delivery through effective business case decisionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the elements of building an effective business case allowing for the decision-making process across iterative stages from an outline, to a full business case used to authorise a policy or to initiate a change project to policy,
- Scope the business case by gathering and using business intelligence,information, analysis and assessment tools and techniques,
- Understand how to appraise the gathered financial and non-financial business case information to generate reasoned and prioritised delivery options/solutions as part of a transparent and open-minded process of policy deci
Improving public policy performance through project, portfolio and programme managementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the fundamental principles and practice of project, portfolio and programme management to support implementation planning, delivery and management of a public policy.
- Effectively deliver, plan, and manage policy using the fundamental practices of project, portfolio and programme management within and across stakeholders and the policy landscape
- Apply leadership and management abilities within and beyond own boundaries of responsibility and authority to influence the successful delivery, implementation and management of effective policy
Reviewing, monitoring and evaluating decision points to improve public policy performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles and impact of monitoring, reviewing and evaluation in supplying critical management information about how the flow of work supports the successful delivery of policy
- Understand continual progress monitoring in optimising short term deliverables ensuring the compliance and effectiveness of the policy delivery framework in achieving the anticipated benefits through effective management decisions
- Understand medium term periodic reviews in maximising the effective and efficient delivery of policy outcomes to ensure policy delivery frameworks are low risk and compliant i
The agile development of effective public policyReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the agile and complex development processes underpinning the development of modern, evidence-based, effective public policy
- Understand the wider political landscapes that influence the likely delivery and outcomes of a policy intervention
- Coordinate resources to control the development, delivery and operational aspects of the policy-making process
- Evaluate the policy process and handover the business case for authorisation and project management
The influence of new media and marketing communications in achieving policy outcomesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand key modern marketing communication challenges facing public, private and third sectors in reaching and influencing their audiences on policy developments
- Understand how to genuinely engage stakeholders through inclusive, flexible and creative marketing communication activities and events
- Work with marketing communications specialists to effectively communicate policy planning, implementation, or management information to stakeholders
- Deal with the media across the policy development lifecycle through public relations strategies
- Understand the differences in the marketing mix from the communication mix and how it is used in support of policy change to create a market proposition for government business as opposed to the private or third sectors
Using business analysis and research skills to improve public policy performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how fundamental business analysis and research tools can support and contribute to the collection and use of evidence for the policy development process
- Understand the differences between, and applications of, “evidence-informed policymaking” and “evidence-based policy making”
- Use business analysis and research to identify alternatives to implementing a policy intervention via the policy development process
- Know how research and business analysis constraints and limitations affect the policy development process
- Use researchers and analysts toeffectively c
Using risk and issues management to improve public policy performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand what risk and issues are in the context of policy development and the governmental model used to manage risk and uncertainty
- Understand the tools, systems, process and techniques used to identify and manage risk and issues
- Integrate risk and issues management into policy project, portfolio and programme management
- Plan the communication of risk and issues in the policy development environment
Working with ministers, politicians and government officials to support policy developmentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Work with Ministers and government officials with impact and authority under the Royal Prerogative, Acts,Regulations and Ministerial instruction to build productive government business relationships
- Handle difficult people and situations through personal effectiveness beyond delegated authority and responsibility to support government business with Ministers and Officials
- Develop Ministerial correspondence within guidelines and protocols of good practice to support government business with Ministers and Officials
- Develop Ministerial Diary Note
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Continuously improve local government structures, systems and services
- Evaluate Policies, Projects and Programmes in the Public Sector
- Implement, report on and evaluate a scrutiny activity
- Lobby for Influence
- Monitor and review the response to inspection recommendations
- Prepare the business case for the project
Where this can lead
Stakeholder Engagement Director
Your journey here is what you make it. We're committed to giving you the tools, challenges, and support to build a truly impactful career in business transformation. If you're ready to get stuck in and make a real difference, we'd love to hear from you.
See the whole journey →Showing 6 roles, drawn from 80 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 5 Certificate in Public Policy Management
11 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Achieving public policy outcomes through value management of the delivery framework
- Effective public policy and the complexities of the delivery framework
- Engaging and communicating change with public policy stakeholders
- Evolving public policy delivery through effective business case decisions
- Improving public policy performance through project, portfolio and programme management
- Reviewing, monitoring and evaluating decision points to improve public policy performance
and 5 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.