CYMCA · RQF Level 3
YMCA Level 3 NVQ Diploma in Leisure Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits41
- Guided learning234 hours
- Units in this qualification28
Awarded by CYMCA · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units CYMCA registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Address performance problems affecting team membersReal unit · CYMCA
What you'll be able to do
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance
- Identify performance problems of team members
- Discuss performance problems with team members
- Set a course of action to deal with identified problems with team members
Continuing professional development in active leisureReal unit · CYMCA
What you'll be able to do
- Understand continuing professional development and its importance in active leisure
- Understand how to take part in continuing professional development
- Take part in continuing professional development
Contribute to marketing in active leisureReal unit · CYMCA
What you'll be able to do
- Develop marketing plans for own area of responsibility, setting objectives, identifying target audiences, and selecting appropriate marketing activities within the active leisure sector.
- Implement marketing plans for own area of responsibility, carrying out planned marketing activities, monitoring progress, and making adjustments as needed within the active leisure sector.
Contribute to the prevention and management of abusive and aggressive behaviourReal unit · CYMCA
What you'll be able to do
- Know and understand how to prevent and manage abusive and aggressive behaviour
- Know and understand the forms, causes and effects of abusive and aggressive behaviour
- Deal with incidents of abusive and aggressive behaviour
- Contribute to minimising the risk of abusive and aggressive behaviour
Develop productive working relationships with colleaguesReal unit · CYMCA
What you'll be able to do
- Understand how to establish and maintain working relationships with colleagues
- Establish and maintain working relationships with colleagues
- Understand how to improve performance with colleagues
- Improve performance with colleagues
- Understand how to communicate with colleagues
- Understand the sector in which they work with colleagues
- Understand the context in which they work with colleagues
- Work with colleagues
Ensure the health, safety, welfare and security of customers and staff in an active leisure environmentReal unit · CYMCA
What you'll be able to do
- Identify hazards in an active leisure environment
- Assess risks to health and safety in an active leisure environment
- Maintain normal and emergency operating procedures in an active leisure environment
- Maintain procedures for safeguarding children and vulnerable adults
Implement financial procedures in active leisureReal unit · CYMCA
What you'll be able to do
- Manage a budget in own area of responsibility
- Follow financial procedures for own area of responsibility
Improve the customer’s experience in active leisureReal unit · CYMCA
What you'll be able to do
- Co-ordinate customer service improvements in an active leisure environment
- Improve own customer service performance in active leisure
- Monitor team performance when improving customer service
Manage own professional development within an active leisure organisationReal unit · CYMCA
What you'll be able to do
- Assess own career goals and personal development in active leisure
- Set personal work objectives in an active leisure job role
- Produce a personal development plan in an active leisure job role
- Implement and monitor own personal development plan in an active leisure job role
- Update personal development plan
Manage physical resources in active leisureReal unit · CYMCA
What you'll be able to do
- Understand the importance of sustainability when using physical resources in active leisure
- Identify physical resource requirements for own area of responsibility in active leisure
- Obtain required resources for own area of responsibility
- Monitor and review the quality and usage of resources in own area of responsibility in active leisure
Marketing in active leisureReal unit · CYMCA
What you'll be able to do
- Understand marketing in the context of active leisure, recognising the unique characteristics, challenges, and opportunities of marketing within the sport, leisure, and recreation sectors.
- Understand marketing methods in the context of active leisure, identifying and evaluating the effectiveness of various marketing techniques, such as advertising, public relations, and social media, in promoting active leisure services and products.
- Develop a draft marketing plan for active leisure services/products, outlining objectives, target audiences, marketing activities, and evaluation methods for a specific active leisure offering.
Operate swimming pool plantReal unit · CYMCA
What you'll be able to do
- Start up and shut down plant
- Maintain plant in working order
- Ensure the quality of water
Operating swimming pool plantReal unit · CYMCA
What you'll be able to do
- Understand the systems used to maintain the quality of swimming pool water
- Understand how to monitor and maintain swimming pool plant
- Understand how to maintain the quality of swimming pool water
- Understand how to work safely with the chemicals used in swimming pool plant operations
- Carry out routine (daily/weekly) maintenance procedures to swimming pool plant
Plan, organise and evaluate active leisure servicesReal unit · CYMCA
What you'll be able to do
- Plan services and operations to meet requirements and expectations
- Brief team members on planned operations and services
- Monitor and maintain services and operations
Promote learning and development in active leisureReal unit · CYMCA
What you'll be able to do
- Encourage learning and development in an active leisure team
- Assist team members identify their learning needs and styles
- Assist team members to plan and implement learning and development activities
- Support team members in implementing learning opportunities
- Support team members in reviewing and updating learning and development plans
- Understand how to support learning and development for team members
Promoting customer care in active leisureReal unit · CYMCA
What you'll be able to do
- Understand customer care in active leisure
- Understand how to respond to customer problems in active leisure
- Understand the role of monitoring and evaluation in relation to customer care
- Show how an active leisure organisation can deliver and improve customer care
Sell active leisure services and products to customersReal unit · CYMCA
What you'll be able to do
- Generate sales appointments
- Prepare for a sales meeting with active leisure customers
- Establish an effective relationship with active leisure customers
- Identify active leisure customers’ needs and expectations
- Match active leisure services to customer needs and expectations
- Progress a sale with active leisure customers
- Deal with sales objections from active leisure customers
- Close a sale with active leisure customers
- Follow up unsuccessful sales
Set objectives and provide support for an active leisure teamReal unit · CYMCA
What you'll be able to do
- Brief an active leisure team on its objectives
- Plan work with an active leisure team
- Support an active leisure team in its work
- Monitor and evaluate progress and achievements
Supervise the maintenance of equipment and facilities in active leisureReal unit · CYMCA
What you'll be able to do
- Supervise the maintenance of facilities and equipment in own area of responsibility
- Supervise repairs and improvements to facilities and equipment
Understanding Employment Rights and ResponsibilitiesReal unit · CYMCA
What you'll be able to do
- Know their employment rights and responsibilities under the law
- Understand documents relevant to their employment
- Know key employment procedures at work
Understanding financial procedures in active leisureReal unit · CYMCA
What you'll be able to do
- Understand an active leisure organisation’s business objectives
- Understand budgeted operational plans in an active leisure organisation
- Understand financial procedures used in active leisure
Understanding how to deliver objectives through the work of an active leisure teamReal unit · CYMCA
What you'll be able to do
- Understand how to plan and delegate work for a team in active leisure
- Understand how to brief a team in active leisure
- Understand how to monitor team members’ work
- Understand how to support an active leisure team in its work
- Understand how to help team members improve their work
Understanding how to lead a team in active leisureReal unit · CYMCA
What you'll be able to do
- Understand the team leadership role in active leisure
- Understand the role of emotions and behaviours when leading a team in active leisure
- Understand the value of diversity within a team
- Understand the role of communication when leading a team in active leisure
- Understand the role of motivating others when leading a team in active leisure
- Understand how to provide team members with a sense of direction and common purpose
Understanding how to manage health, safety and welfare in active leisureReal unit · CYMCA
What you'll be able to do
- Understand the requirements for health, safety, welfare and security in active leisure
- Understand how to manage health and safety risks in an active leisure environment
- Understand how to manage health and safety emergencies and other incidents in an active leisure environment
- Understand the requirements for safeguarding children and vulnerable adults
- Understand how to manage the safeguarding of children and vulnerable adults
Understanding how to sell services and products to customers in active leisureReal unit · CYMCA
What you'll be able to do
- Understand sales in the context of active leisure
- Understand how to sell active leisure services and products
Understanding how to supervise facility maintenance in active leisureReal unit · CYMCA
What you'll be able to do
- Understand facility maintenance in active leisure
- Understand how to ensure active leisure facilities and equipment are maintained to appropriate standards
- Understand how to supervise the repair and improvement of active leisure facilities and equipment
Understanding the Active Leisure and Learning SectorReal unit · CYMCA
What you'll be able to do
- Understand the key features of the Active Leisure and Learning sector
- Understand the key features of the Active Leisure and Learning subsector in which they work
- Understand employment and career opportunities in the Active Leisure and Learning subsector in which they work
Understanding the Employing OrganisationReal unit · CYMCA
What you'll be able to do
- Understand the structure of their organisation
- Understand key aims and objectives of their organisation
- Understand their own contribution to their organisation’s key aims and objectives
- Understand the opportunities for entry, professional development and progression within their organisation
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Apply a water treatment programme for leisure pools
- Deal with substances hazardous to health in swimming pools
- Ensure the provision of resources for sport and physical activity
- Manage the efficient use of resources
- Plan and Organise Services
- Plan and implement leisure services requested by external customers
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for YMCA Level 3 NVQ Diploma in Leisure Management
28 units in this credential, in the order it lists them, awarded by CYMCA.
- Address performance problems affecting team members
- Continuing professional development in active leisure
- Contribute to marketing in active leisure
- Contribute to the prevention and management of abusive and aggressive behaviour
- Develop productive working relationships with colleagues
- Ensure the health, safety, welfare and security of customers and staff in an active leisure environment
and 22 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.