Pearson Education Ltd · RQF Level 2
Pearson Edexcel Level 2 NVQ Certificate in Housing
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits16
- Guided learning100 hours
- Units in this qualification23
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advertise and market propertiesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to marketing properties
- Gather and collate accurate information about properties
- Market the property to potential applicants
- Monitor the marketing process
Assess housing needReal unit · Pearson Education Ltd
What you'll be able to do
- Know the range of the housing services and the types of support provided by the organisation
- Establish and maintain effective communication with individuals
- Establish the housing needs of individuals
- Agree actions with individuals to meet their housing needs
Check and record the condition of propertyReal unit · Pearson Education Ltd
What you'll be able to do
- Plan checks on the condition of property
- Carry out checks on the condition of property
Develop and maintain relationships with stakeholders in a housing contextReal unit · Pearson Education Ltd
What you'll be able to do
- Respect the individual beliefs, expectations and needs of individuals, groups and other stakeholders
- Develop and maintain relationships with individuals, colleagues, groups and other stakeholders
- Meet the needs of individuals, colleagues, groups and other stakeholders
Employment Rights and Responsibilities in the Facilities Management, Housing and Property SectorsReal unit · Pearson Education Ltd
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures.
- Know factors that affect own organisation and occupation.
Enable housing clients to access referral opportunitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Know the range of services, external to the organisation, which are available to housing customers.
- Identify options for referral to external services.
- Assist client with the take up of the referral opportunity.
Give customers a positive impression of yourself and your organisation.Real unit · Pearson Education Ltd
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Help to develop individuals to contribute to decision makingReal unit · Pearson Education Ltd
What you'll be able to do
- Know and understand the importance of encouraging customers to contribute to decision making
- Establish customer views and needs in relation to contributing to decision making
- Support customers to contribute to decision making
- Evaluate the provision of opportunities for individuals to participate in decision making
Help to develop individuals’ involvement in the local communityReal unit · Pearson Education Ltd
What you'll be able to do
- Recognise individuals’ aspirations and needs
- Identify opportunities for individual involvement in the local community
- Support residents to engage with the local community
Maintain professional behaviour and working relationships in a housing contextReal unit · Pearson Education Ltd
What you'll be able to do
- Establish and maintain effective working relationships with colleagues and other stakeholders in a housing context
- Operate within agreed procedures when working with others in housing context
Maintain the health, safety and security of self and othersReal unit · Pearson Education Ltd
What you'll be able to do
- Contribute to health and safety in the workplace
- Maintain the safety and security of customers, others and self
Match the needs of individuals with available accommodationReal unit · Pearson Education Ltd
What you'll be able to do
- Support individuals to make applications for housing
- Process housing applications
Organise the maintenance and repair of propertyReal unit · Pearson Education Ltd
What you'll be able to do
- Plan the maintenance and repair of property
- Arrange and monitor the maintenance and repair of property
Process documents relating to housing activitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Select information for documents relevant to housing
- Produce and circulate housing documents
Provide and maintain information materials for use in the housing organisation.Real unit · Pearson Education Ltd
What you'll be able to do
- Obtain information materials
- Maintain the use of information materials.
- Improve the use of information materials
Recognise and deal with customer queries, requests and problemsReal unit · Pearson Education Ltd
What you'll be able to do
- Recognise and deal with customer queries and requests
- Recognise and deal with customer problems
- Recognise and deal with customer queries, requests and problems
Respond to Customer Requests for RepairsReal unit · Pearson Education Ltd
What you'll be able to do
- Know the organisation’s housing stock and possible defects which require repair
- Know organisational policies and procedures relating to requests
- Establish and respond to customer requests for repairs
Support clients to make use of the housing advice and guidance serviceReal unit · Pearson Education Ltd
What you'll be able to do
- Know the techniques for enabling clients to communicate their needs
- Know what services and information is available to support clients to make use of housing services
- Support clients to make use of the housing advice and guidance service.
- Agree with clients their use of the housing advice and guidance service.
Support customer service improvementsReal unit · Pearson Education Ltd
What you'll be able to do
- Use feedback to identify potential customer service improvements
- Implement changes in customer service
- Assist with the evaluation of changes in customer service
- Support customer service improvements
Support individuals through the process of signing occupancy agreementsReal unit · Pearson Education Ltd
What you'll be able to do
- Support individuals to complete occupancy agreements
- Process occupancy agreements
Support the rights of individuals in the communityReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how individuals can exercise their rights in the community
- Support individuals to exercise their rights in the community
Undertake promotional activity within the housing sectorReal unit · Pearson Education Ltd
What you'll be able to do
- Know the role of promotional activity within housing organisations
- Know the stakeholders the organisation works with for promotional activity
- Plan promotional events
- Carry out promotional events
Use organisational ICT systems in a housing contextReal unit · Pearson Education Ltd
What you'll be able to do
- Know the types of ICT software packages and systems used within own housing organisation
- Access, input and modify data and close down IT systems correctly
- Understand the importance of maintaining confidentiality and security of electronic data
- Know the limits of own competence and authority and where to seek help
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advertise and market properties to customers
- Develop and maintain relationships with service providers, community groups and agencies in the wider community to support social inclusion
- Ensure personal safety and security when working alone
- Maintain effective working relationships with housing colleagues and others
- Monitor and maintain health, safety and security of self and others
- Organise the maintenance and repair of property
- Produce and process documents
- Respond to Customer Requests for Repairs
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 2 NVQ Certificate in Housing
23 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Advertise and market properties
- Assess housing need
- Check and record the condition of property
- Develop and maintain relationships with stakeholders in a housing context
- Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors
- Enable housing clients to access referral opportunities
and 17 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.