Qualifications Scotland · RQF Level 2
SQA Level 2 Diploma in Retail Skills (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Units in this qualification105
Awarded by Qualifications Scotland · on the Ofqual register
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Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Qualifications Scotland registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise customers upon measuring and planning for the fixing of tilesReal unit · Qualifications Scotland
What you'll be able to do
- Advise customers upon measuring and planning for the fixing of tiles
- Advise customers upon measuring and planning for the fixing of tiles
Advise customers upon the fixing of tilesReal unit · Qualifications Scotland
What you'll be able to do
- Advise customers upon the fixing of tiles
- Advise customers upon the fixing of tiles
Allocate and check work in your teamReal unit · Qualifications Scotland
What you'll be able to do
- Develop skills to allocate and check work in their team
- Use appropriate behaviours for allocating and checking work in their team
- Know and understand how to allocate and check work in their team using general knowledge
- Know and understand how to allocate and check work in their team using industry and sector specific knowledge
- Know and understand how to allocate and check work in their team using context specific knowledge
Allocate, monitor and control visual merchandising project resources against budgetsReal unit · Qualifications Scotland
What you'll be able to do
- Negotiate and agree costs for visual merchandising projects
- Control costs for visual merchandising projects
- Negotiate and agree costs for visual merchandising projects
- Control costs for visual merchandising projects
Assemble retail products in customer's home/workplaceReal unit · Qualifications Scotland
What you'll be able to do
- Transport retail products to the customer’s premises
- Put retail products together at the customer’s premises
- Transport products to the customer’s premises
- Put retail products together at the customer’s premises
Assist customers to obtain appropriate insuranceReal unit · Qualifications Scotland
What you'll be able to do
- Understand the principles and concepts of advised sales of insurance products
- Identify the customer’s insurance needs
- Agree insurance policies with the customer to enable them to be appropriately insured
- Process insurance applications
- Assist customers with claims
- Identify the customer’s insurance needs
- Agree insurance policies with the customer to enable them to be appropriately insured
- Process insurance applications
- Assist customers with claims
Audit stock levels and stock inventories in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Put an audit programme into practice in a retail environment
- Report the findings of a retail stock audit
- Put an audit programme into practice in a retail environment
- Report the findings of a retail stock audit
Cash up in a retail storeReal unit · Qualifications Scotland
What you'll be able to do
- Cash up in a retail store
- Cash up in a retail store
Check stock levels and sort out problems with stock levels in a retail storeReal unit · Qualifications Scotland
What you'll be able to do
- Check stock levels and sort out problems with stock levels
- Check stock levels and sort out problems with stock levels
Check the accuracy of records of hours worked in a retail storeReal unit · Qualifications Scotland
What you'll be able to do
- Check the accuracy of records of hours worked in a retail store
- Check the accuracy of records of hours worked in a retail store
Choose merchandise to feature in visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Interpret requirements for retail displays
- Choose and agree retail merchandise to be featured in displays
- Interpret requirements for retail displays
- Choose and agree retail merchandise to be featured in displays
Contribute to developing and putting into practice the company's visual merchandising policyReal unit · Qualifications Scotland
What you'll be able to do
- Contribute to developing the company’s visual-design policy for its retail stores
- Support staff putting into practice the company’s visual-design policy for its retail stores
- Contribute to developing the company’s visual-design policy for its retail stores
- Support staff putting into practice the company’s visual-design policy for its retail stores
Contribute to dough production control and efficiencyReal unit · Qualifications Scotland
What you'll be able to do
- Organise own activities within dough production schedule
- Contribute to the identification of improvements to dough processing
- Organise own activities within dough production schedule
- Contribute to the identification of improvements to dough processing
Contribute to food safety in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Understand how they contribute to food safety in a retail environment
- Contribute to food safety in a retail environment
Contribute to monitoring and maintaining ease of shopping in a retail sales areaReal unit · Qualifications Scotland
You'll understand how to contribute to maintaining ease of shopping in retail sales areas by identifying factors affecting the shopping experience, recognising hazards, and supporting a clean, safe, and accessible environment.
What you'll be able to do
- Contribute to monitoring and maintaining ease of shopping in a retail sales area.
- Contribute to monitoring and maintaining ease of shopping in a retail sales area.
Contribute to the continuous improvement of retail operationsReal unit · Qualifications Scotland
What you'll be able to do
- Identify opportunities for solving problems and improving retail operations
- Recommend ways of improving retail operations
- Contribute to putting improvements in retail operations into practice
- Identify opportunities for solving problems and improving retail operations
- Recommend ways of improving retail operations
- Contribute to putting improvements in retail operations into practice
Control deliveries of motor fuel on a forecourtReal unit · Qualifications Scotland
What you'll be able to do
- Prepare to receive deliveries of motor fuel on a forecourt
- Control deliveries of motor fuel on a forecourt
- Prepare to receive deliveries of motor fuel on a forecourt
- Control deliveries of motor fuel on a forecourt
Create plans, elevations and drawings to realise visual merchandising ideasReal unit · Qualifications Scotland
What you'll be able to do
- Develop and test solutions for retail display layouts
- Produce guidance for putting retail display layouts together
- Develop and test solutions for retail display layouts
- Produce guidance for putting retail display layouts together
Deliver retail products to the customer's premisesReal unit · Qualifications Scotland
What you'll be able to do
- Deliver retail products to the customer’s premises
- Deliver retail products to the customer’s premises
Demonstrate products to customers in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Demonstrate retail products to customers
- Help customers choose products in a retail store
- Demonstrate retail products to customers
- Help customers choose products in a retail store
Develop individual retail service opportunitiesReal unit · Qualifications Scotland
What you'll be able to do
- Make plans for finding new retail clients
- Market your service to potential retail clients
- Make plans for finding new retail clients
- Market your service to potential retail clients
Develop productive working relationships with colleaguesReal unit · Qualifications Scotland
What you'll be able to do
- Develop productive working relationships with colleagues
- Use appropriate behaviours for developing productive working relationships with colleagues
- Know and understand how to develop productive working relationships with colleagues using general knowledge
- Know and understand how to develop productive working relationships with colleagues using industry and sector specific knowledge
- Know and understand how to develop productive working relationships with colleagues using context specific knowledge
Dismantle and store visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Dismantle retail displays
- Store equipment, props and graphics for retail displays
- Dismantle retail displays
- Store equipment, props and graphics for retail displays
Display stock to promote sales to customers in a retail environmentReal unit · Qualifications Scotland
This unit teaches learners how to prepare, set up, dismantle, and label retail stock displays to promote sales. It emphasises creating visually appealing and organised display areas while adhering to safety and operational guidelines.
What you'll be able to do
- Prepare display areas and materials in a retail store, ensuring they are clean, organised, and visually appealing.
- Set up and dismantle displays in a retail store, following established guidelines and safety procedures.
- Label displays of stock in a retail store, providing clear and accurate information to customers.
- Prepare display areas and materials in a retail store, selecting appropriate props and signage to enhance the presentation of merchandise.
- Set up and dismantle displays in a retail store, arranging products in an attractive and accessible manner.
- Label displays of stock in a retail store, ensuring that prices, product descriptions, and promotional information are clearly visible and accurate.
Enable customers to apply for credit and hire purchase facilitiesReal unit · Qualifications Scotland
What you'll be able to do
- Identify the retail customer's credit or hire purchase requirements
- Advise retail customers on the features of borrowing facilities
- Process credit or hire purchase applications on behalf of retail customers
- Identify the retail customer's credit or hire purchase requirements
- Advise retail customers on the features of borrowing facilities
- Process credit or hire purchase applications on behalf of retail customers
Establish customer needs and provide advice regarding tiling productsReal unit · Qualifications Scotland
What you'll be able to do
- Establish customer needs and provide advice regarding tiling products
- Establish customer needs and provide advice regarding tiling products
Evaluate the receipt of payments from customersReal unit · Qualifications Scotland
What you'll be able to do
- Evaluate takings practices and procedures in a retail environment
- Monitor takings practices and processes at the cash point in a retail environment
- Evaluate takings practices and procedures in a retail environment
- Monitor takings practices and processes at the cash point in a retail environment
Finish meat products by hand in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Check the suitability of meat products for finishing in a retail environment
- Prepare to finish meat products in a retail environment
- Achieve meat product yield and finish in a retail environment
- Check the suitability of meat products for finishing in a retail environment
- Prepare to finish meat products in a retail environment
- Achieve meat product yield and finish in a retail environment
Follow guidelines for dressing visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Dress in-store displays to guidelines
- Dress window displays to guidelines
- Evaluate and improve retail displays
- Dress in-store displays to guidelines
- Dress window displays to guidelines
- Evaluate and improve retail displays
Follow guidelines for planning and preparing visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Interpret design briefs for retail displays
- Get hold of merchandise and props to be featured in retail displays
- Interpret design briefs for retail displays
- Get hold of merchandise and props to be featured in retail displays
Follow point-of-sale procedures for age-restricted products in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Follow procedures for retail sales of age-restricted products
- Provide service at point of sale in a retail store
- Follow procedures for retail sales of age restricted products
- Provide service at point of sale in a retail store
Give customers a positive impression of yourself and your organisationReal unit · Qualifications Scotland
What you'll be able to do
- Establish an effective rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Know and understand how to do their job in a customer friendly way
Hand divide, mould and shape fermented doughsReal unit · Qualifications Scotland
What you'll be able to do
- Hand divide fermented doughs
- Hand mould and shape fermented doughs
- Hand divide fermented doughs
- Hand mould and shape fermented doughs
Help customers choose products in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Help customers choose products in a retail store
- Check the customer's preferences and buying decisions when making retail sales
- Help customers choose products in a retail store
- Check the customer's preferences and buying decisions when making retail sales
Help customers to apply for the store's credit card and associated insurance productsReal unit · Qualifications Scotland
What you'll be able to do
- Offer customers insurance products associated with the store’s credit card
- Offer customers insurance products associated with the store’s credit card
- Help customers to apply for the store’s credit card and associated insurance products
- Help customers to apply for the store’s credit card and associated insurance products
Help customers to buy National Lottery products in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Sell National Lottery products to retail customers
- Follow procedures for retail sales of age-restricted products
- Provide service at point of sale in a retail store
- Sell National Lottery products to retail customers
- Follow procedures for retail sales of age restricted products
- Provide service at point of sale in a retail store
Help customers to choose alcoholic beverages in a retail storeReal unit · Qualifications Scotland
What you'll be able to do
- Help customers to choose alcoholic beverages in a retail store
- Help customers to choose alcoholic beverages in a retail store
Help customers to choose delicatessen products in a retail outletReal unit · Qualifications Scotland
What you'll be able to do
- Help customers to choose delicatessen products in a retail outlet
- Help customers to choose delicatessen products in a retail outlet
Help to keep the retail unit secureReal unit · Qualifications Scotland
What you'll be able to do
- Help to keep the retail environment secure
- Help to keep the retail environment secure
Help to maintain health and safety in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Deal with accidents and emergencies in a retail environment
- Help to reduce risks to health and safety in a retail environment
- Deal with accidents and emergencies in a retail environment
- Help to reduce risks to health and safety in a retail environment
Help to manage a retail teamReal unit · Qualifications Scotland
What you'll be able to do
- Help to manage a retail team
- Help to manage a retail team
Help to monitor and maintain the security of the retail unitReal unit · Qualifications Scotland
What you'll be able to do
- Put procedures into practice to maintain security in a retail environment
- Monitor and investigate losses in a retail environment
- Put procedures into practice to maintain security in a retail environment
- Monitor and investigate losses in a retail environment
Identify and report the presence of pests, diseases and disordersReal unit · Qualifications Scotland
What you'll be able to do
- Identify and report the presence of pests, diseases and disorders
- Work safely and minimise environmental damage
- Identify and report the presence of pests, diseases and disorders
- Know relevant health and safety legislation and environmental good practice
Improve the customer relationshipReal unit · Qualifications Scotland
What you'll be able to do
- Improve communication with customers
- Balance the needs of their customers and their organisation
- Exceed customer expectations to develop the relationship with the customer
- Know and understand how to improve the customer relationship
Keep stock on sale at required levels in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Check the level of stock on sale in a retail environment
- Replenish stock on sale in a retail environment
- Check the level of stock on sale in a retail environment
- Replenish stock on sale in a retail environment
Load orders for despatch from a retail store to customersReal unit · Qualifications Scotland
What you'll be able to do
- Load orders for despatch from a retail store to customers
- Load orders for despatch from a retail store to customers
Look after the customer in the laundry or dry cleaning industryReal unit · Qualifications Scotland
What you'll be able to do
- Identify and deal with customers’ needs
- Process items for cleaning
- Process payments
- Promote products or services to customers
- Pack items for customers
- Deal with complaints
- Keep accurate records, complete forms, reports and other documentation
- Communicate effectively with colleagues and customers
Maintain a display of cut flowers in a retail storeReal unit · Qualifications Scotland
What you'll be able to do
- Maintain a display of cut flowers in a retail store
- Maintain a display of cut flowers in a retail store
Maintain food safety while working with food in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Maintain food safety while working with food in a retail environment
- Maintain food safety while working with food in a retail environment
Maintain moisture levels for crops or plantsReal unit · Qualifications Scotland
What you'll be able to do
- Know why it is important to maintain moisture for crops and plants
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Select, use and maintain equipment
- Maintain moisture levels for crops and plants
- Work safely and minimise environmental damage
Maintain the availability of goods for sale to customers in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Organise staff to display goods for retail sale
- Assess how effective displays are in a retail environment
- Keep products available and maintain product quality in a retail environment
- Organise staff to display goods for retail sale
- Assess how effective displays are in a retail environment
- Keep products available and maintain product quality in a retail environment
Make props for visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Confirm the requirements for props and prototypes for retail displays
- Make life-size copies of items for retail displays
- Make scale models of items for retail displays
- Decorate fixtures and panels for retail displays
- Confirm the requirements for props and prototypes for retail displays
- Make life-size copies of items for retail displays
- Make scale models of items for retail displays
- Decorate fixtures and panels for retail displays
Maximise product sales in a retail environmentReal unit · Qualifications Scotland
You'll learn to maximise product sales in retail by identifying sales opportunities, understanding customer demand and seasonal trends, and applying effective promotional and communication techniques.
What you'll be able to do
- Identify opportunities to increase retail sales of particular products, considering factors such as customer demand, seasonal trends, and promotional activities.
- Promote particular retail products, using effective communication and marketing techniques to attract customers and drive sales.
- Identify opportunities to increase retail sales of particular products, analysing sales data and customer feedback to identify areas for improvement.
- Promote particular retail products, implementing marketing strategies and promotional campaigns to increase product visibility and sales.
Merchandise plants and other relevant productsReal unit · Qualifications Scotland
What you'll be able to do
- Merchandise plants and other products
- Merchandise plants and other products
- Maintain the condition of plants for sale
- Maintain plants ready for sale
Monitor and evaluate the quality of service provided to your customers by external suppliersReal unit · Qualifications Scotland
What you'll be able to do
- Monitor the quality of customer service provided by external suppliers to the learner’s retail customers
- Evaluate and improve external suppliers’ service to the learner’s retail customers
- Monitor the quality of customer service provided by external suppliers to the learner’s retail customers
- Evaluate and improve external suppliers’ service to the learner’s retail customers
Monitor and help improve food safety in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Understand the principles of food safety management procedures
- Monitor food safety at critical control points
- Contribute to continuous improvement of food safety
Monitor and maintain health and safety in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Assess and control risks to health and safety in a retail environment
- Put accident and emergency procedures into practice in a retail environment
- Assess and control risks to health and safety in a retail environment
- Put accident and emergency procedures into practice in a retail environment
Monitor and solve customer service problemsReal unit · Qualifications Scotland
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Know and understand how to monitor and solve customer service problems
Monitor and support secure till use during trading hoursReal unit · Qualifications Scotland
What you'll be able to do
- Monitor and support secure till use during trading hours
- Monitor and support secure till use during trading hours
Monitor the effect of visual merchandising displays and layoutsReal unit · Qualifications Scotland
What you'll be able to do
- Gather information about retail customers' responses to displays and layouts
- Assess and report the effect of retail displays and layouts
- Gather information about retail customers' responses to displays and layouts
- Assess and report the effect of retail displays and layouts
Order graphic materials for visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Order graphic materials to meet retail display needs
- Position graphic materials to support retail displays
- Order graphic materials to meet retail display needs
- Position graphic materials to support retail displays
Organise the delivery of reliable customer serviceReal unit · Qualifications Scotland
What you'll be able to do
- Plan and organise the delivery of reliable customer service
- Review and maintain customer service delivery
- Use recording systems to maintain reliable customer service
- Know and understand how to organise the delivery of reliable customer service
Organise the receipt and storage of goods in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Organise staff to receive and check incoming deliveries in a retail environment
- Organise and maintain storage facilities in a retail environment
- Check the storage and care of stock in a retail environment
- Organise staff to receive and check incoming deliveries in a retail environment
- Organise and maintain storage facilities in a retail environment
- Check the storage and care of stock in a retail environment
Pick products in a retail store to fulfil customer ordersReal unit · Qualifications Scotland
What you'll be able to do
- Pick products in a retail store to fulfil customer orders
- Pick products in a retail store to fulfil customer orders
Plan, monitor and adjust staffing levels and schedules in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Plan staffing levels and prepare work schedules for a retail team
- Monitor staffing levels and schedules against the work targets of a retail team
- Plan staffing levels and prepare work schedules for a retail team
- Monitor staffing levels and schedules against the work targets of a retail team
Plan, monitor and control how graphics are used in visual merchandising displaysReal unit · Qualifications Scotland
What you'll be able to do
- Identify and get hold of graphic materials for retail displays
- Co-ordinate how graphic materials are used in retail displays
- Check how graphic materials are used in retail displays
- Identify and get hold of graphic materials for retail displays
- Co-ordinate how graphic materials are used in retail displays
- Check how graphic materials are used in retail displays
Portion delicatessen products in a retail outlet to meet individual customers' requirementsReal unit · Qualifications Scotland
What you'll be able to do
- Portion delicatessen products in a retail outlet to meet individual customers’ requirements
- Portion delicatessen products in a retail outlet to meet individual customers’ requirements
Prepare newspapers and magazines for return to the merchandiserReal unit · Qualifications Scotland
What you'll be able to do
- Prepare newspapers and magazines for return to the merchandiser
- Prepare newspapers and magazines for return to the merchandiser
Prepare products for sale to customers in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Prepare products for selling to retail customers
- Prepare products for selling to retail customers
Process bake-off products for sale in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Bake products for sale (bake off) in a retail environment
- Glaze, coat and decorate bake off products in a retail environment
- Bake products for sale (bake off) in a retail environment
- Glaze, coat and decorate bake off products in a retail environment
Process cash and credit transactions in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Process retail customer credit
- Process payments made to retail customer accounts
- Reconcile retail customer accounts
- Process retail customer credit
- Process payments made to retail customer accounts
- Reconcile retail customer accounts
Process customer orders for goods in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Check the availability of goods for retail orders
- Process orders for retail customers
- Check the availability of goods for retail orders
- Process orders for retail customers
Process donated goods for resale or recycling in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Process donated goods in a retail environment for selling or recycling
- Process donated goods in a retail environment for selling or recycling
Process fish and shellfish for sale in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Prepare to hand-process fish and shellfish in a retail environment
- Process fish and shellfish using hand tools in a retail environment
- Prepare to hand-process fish and shellfish in a retail environment
- Process fish and shellfish using hand tools in a retail environment
Process greengrocery products for sale in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Prepare greengrocery products in a retail environment for selling to customers
- Display greengrocery products to attract retail sales
- Prepare greengrocery products in a retail environment for selling to customers
- Display greengrocery products to attract retail sales
Process part exchange sales transactions in a retail environmentReal unit · Qualifications Scotland
You'll gain knowledge and skills to process part-exchange sales transactions in retail, including valuing items, negotiating with customers, and delivering customer service at the point of sale in accordance with trade policies.
What you'll be able to do
- Determine the appropriate value of items offered in part exchange by retail customers, taking into account factors such as condition, market demand, and trade-in policies.
- Effectively negotiate part-exchange sales transactions with retail customers, aiming to achieve mutually beneficial agreements.
- Provide excellent customer service at the point of sale in a retail store, ensuring a positive and efficient transaction experience.
- Decide on the value of items offered in part exchange by retail customers, using your knowledge and skills to make informed judgements.
- Negotiate part-exchange sales transactions with retail customers, applying effective communication and persuasion techniques.
- Provide service at point of sale in a retail store, adhering to organisational procedures and customer service standards.
Process payments and credit applications for purchases in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
- Process applications from retail customers for credit facilities
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
- Process applications from retail customers for credit facilities.
Process payments for purchases in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
Process returned goods and materials in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Help retail customers who need to return goods
- Process returns of retail goods
- Help retail customers who need to return goods
- Process returns of retail goods
Process the self-service dispensing and purchase of motor fuel on a forecourtReal unit · Qualifications Scotland
What you'll be able to do
- Authorise and monitor the self-service dispensing of motor fuel on a forecourt
- Provide service at point of sale in a retail store
- Authorise and monitor the self-service dispensing of motor fuel on a forecourt
- Provide service at point of sale in a retail store
Promote beauty products to retail customersReal unit · Qualifications Scotland
What you'll be able to do
- Demonstrate beauty products to retail customers
- Maintain the customer record card system in a retail store
- Demonstrate beauty products to retail customers
- Maintain the customer record-card system in a retail store
Promote continuous improvement in customer serviceReal unit · Qualifications Scotland
What you'll be able to do
- Plan improvements in customer service based on customer feedback
- Implement changes in customer service
- Review changes to promote continuous improvement
- Know and understand how to promote continuous improvement
Promote loyalty schemes to customers in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Explain to customers the features and benefits of the loyalty scheme
- Gain customer commitment to the loyalty scheme
- Explain to customers the features and benefits of the loyalty scheme
- Gain customer commitment to the loyalty scheme
Promote sales of food or drink products by offering samples to customersReal unit · Qualifications Scotland
This unit covers the promotion of food or drink products through sampling, focusing on the benefits of sampling, food safety and hygiene, legal requirements, and effective preparation and presentation of samples to customers.
What you'll be able to do
- Promote sales of food or drink products by offering samples to customers.
- Promote sales of food or drink products by offering samples to customers.
Promote the store's credit card to customersReal unit · Qualifications Scotland
What you'll be able to do
- Promote the store’s credit card to customers
- Promote the store’s credit card to customers
Provide a counter/take-away serviceReal unit · Qualifications Scotland
What you'll be able to do
- Serve customers at the counter
- Maintain counter and service areas
- Serve customers at the counter
- Maintain counter and service areas
Provide a personalised sales and after-sales service to your retail clientsReal unit · Qualifications Scotland
This unit develops learners' ability to provide personalised sales and after-sales services in retail by understanding customer needs, building rapport, tailoring recommendations, handling enquiries, and delivering effective post-sale support.
What you'll be able to do
- Provide a personalised service to retail clients.
- Provide an after-sales service to retail clients.
- Provide a personalised service to retail clients.
- Provide an after-sales service to retail clients.
Provide information and advice to customers in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Provide information and advice to meet the needs of retail customers
- Help retail customers sort out complaints
- Provide information and advice to meet the needs of retail customers
- Help retail customers sort out complaints
Provide learning opportunities for colleaguesReal unit · Qualifications Scotland
What you'll be able to do
- Provide learning opportunities for colleagues
- Provide learning opportunities for colleagues
- Behave appropriately in providing learning opportunities for colleagues
Provide nutrients to crops or plantsReal unit · Qualifications Scotland
What you'll be able to do
- Know how nutrient requirements vary and their method of application
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Provide nutrients to plants or crops
- Work safely and minimise environmental damage
- Select use and maintain equipment
Provide service to customers in the dressing room of a retail storeReal unit · Qualifications Scotland
What you'll be able to do
- Use the dressing room facilities to create sales opportunities
- Use the dressing room facilities to create sales opportunities
- Keep dressing room facilities ready for customer use
- Keep dressing room facilities ready for customer use
Provide specialist support in helping customers to make purchases in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Give retail customers information and advice on specialist products
- Demonstrate specialist products to retail customers
- Give retail customers information and advice on specialist products
- Demonstrate specialist products to retail customers
Provide the lingerie fitting service in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Identify the retail customer’s needs for lingerie
- Measure and fit the retail customer for lingerie
- Check the customer's preferences and buying decisions when making retail sales
- Identify the retail customer’s needs for lingerie
- Measure and fit the retail customer for lingerie
- Check the customer's preferences and buying decisions when making retail sales
Put goods and materials into storage in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Check storage arrangements for goods and materials in a retail environment
- Put goods and materials into storage in a retail environment
- Check storage arrangements for goods and materials in a retail environment
- Put goods and materials into storage in a retail environment
Put visual merchandising displays togetherReal unit · Qualifications Scotland
What you'll be able to do
- Interpret retail display layout requirements from plans, elevations and drawings
- Follow guidelines for putting retail display layouts together
- Interpret retail display layout requirements from plans, elevations and drawings
- Follow guidelines for putting retail display layouts together
Receive driver-controlled deliveries of motor fuel on a forecourtReal unit · Qualifications Scotland
What you'll be able to do
- Prepare to receive deliveries of motor fuel on a forecourt
- Check that driver-controlled deliveries of motor fuel have been completed safely
- Prepare to receive deliveries of motor fuel on a forecourt
- Check that driver-controlled deliveries of motor fuel have been completed safely
Receive goods and materials into storage in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Prepare to receive deliveries in a retail environment
- Receive deliveries into storage in a retail environment
- Prepare to receive deliveries in a retail environment
- Receive deliveries into storage in a retail environment
Recruit, select and keep colleaguesReal unit · Qualifications Scotland
What you'll be able to do
- Recruit, select and keep colleagues
- Recruit, select and keep colleagues
- Behave appropriately in contributing to recruiting, selecting and keeping colleagues
Remove unwanted plant growth to maintain developmentReal unit · Qualifications Scotland
What you'll be able to do
- Know the different types of unwanted plant growth
- Maintain plant development
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Select, use and maintain equipment
- Identify unwanted plant growth
- Remove unwanted plant growth
- Work safely and minimise environmental damage
Resolve Customer Service ProblemsReal unit · Qualifications Scotland
What you'll be able to do
- Spot customer service problems
- Pick the best solution to resolve customer service problems
- Take action to resolve customer service problems
- Know and understand how to resolve customer service problems
Select, weigh and measure dough ingredientsReal unit · Qualifications Scotland
What you'll be able to do
- Identify and select dough ingredients
- Weigh and measure dough ingredients
- Identify and select dough ingredients
- Weigh and measure ingredients
Source required goods and services in a retail environmentReal unit · Qualifications Scotland
What you'll be able to do
- Choose suppliers and order stock for retail sale
- Check and evaluate the performance of suppliers of stock for retail sale
- Choose suppliers and order stock for retail sale
- Check and evaluate the performance of suppliers of stock for retail sale
Support Customer Service ImprovementsReal unit · Qualifications Scotland
What you'll be able to do
- Use feedback to identify potential customer service improvements
- Implement changes in customer service
- Assist with the evaluation of changes in customer service
- Know and understand how support customer service improvements
Work effectively in your retail teamReal unit · Qualifications Scotland
What you'll be able to do
- Work effectively in their retail team
- Improve the way they learn in a retail environment
- Work effectively in their retail team
- Improve the way they learn in a retail environment
Work with others to improve customer serviceReal unit · Qualifications Scotland
What you'll be able to do
- Improve customer service by working with others
- Monitor their own performance when improving customer service
- Monitor joint performance when improving customer service
- Know and understand how to improve customer service with others
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Advise customers upon measuring and planning for the fixing of tilesAdvise customers upon the fixing of tilesAllocate and check work in your teamAllocate, monitor and control visual merchandising project resources against budgetsAssemble retail products in customer's home/workplaceAssist customers to obtain appropriate insuranceAudit stock levels and stock inventories in a retail environmentCash up in a retail store
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
SQA Level 2 Diploma in Retail Skills (QCF)
- Collect soiled items and deliver cleaned items to customers
- Evaluate takings practices and procedures in a retail environment
- Provide help to customers who need to return goods
- Receive deliveries of motor fuel
- Resolve Customer Service Problems
Where this can lead
Associate Insurance Advisor
Your journey starts here, but where it goes is really up to you. We'll give you the tools, the training, and the opportunities; your drive and ambition will determine how far you go. This Associate role is a fantastic launchpad into a rewarding career in insurance sales.
See the whole journey →Opens the roleAssociate Insurance AdvisorOne of the jobs this qualification is a route intoSee the role →Opens the roleInsurance Sales ConsultantOne of the jobs this qualification is a route intoSee the role →Opens the roleInsurance Sales Consultant ManagerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Collect soiled items and deliver cleaned items to customersEvaluate takings practices and procedures in a retail environmentProvide help to customers who need to return goodsReceive deliveries of motor fuelResolve Customer Service Problems
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for SQA Level 2 Diploma in Retail Skills (QCF)
105 units in this credential, in the order it lists them, awarded by Qualifications Scotland.
- Advise customers upon measuring and planning for the fixing of tiles
- Advise customers upon the fixing of tiles
- Allocate and check work in your team
- Allocate, monitor and control visual merchandising project resources against budgets
- Assemble retail products in customer's home/workplace
- Assist customers to obtain appropriate insurance
and 99 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.