NCFE · RQF Level 2
NCFE Level 2 NVQ Certificate in Active Leisure, Learning and Well-Being Operational Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits20
- Guided learning79 hours
- Units in this qualification28
Awarded by NCFE · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · NCFE
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs
- Understand how to carry out maintenance and minor repairs
- Prepare to carry out maintenance and minor repairs
- Carry out maintenance and minor repairs
Check and maintain sport/play surfaces and equipmentReal unit · NCFE
What you'll be able to do
- Check and maintain sites, surfaces equipment and perimetres
- Check sites, surfaces, equipment and perimetres
- Check sites, surfaces, equipment and perimetres
- Maintain sites, surfaces, equipment and perimetres
- Maintain sites, surfaces, equipment and perimetres
Check and service activity equipmentReal unit · NCFE
What you'll be able to do
- Check and service activity equipment
- Check equipment and identify what maintenance is needed
- Check equipment and identify what maintenance is needed
- Service equipment
- Service equipment
Clean and tidy facility areasReal unit · NCFE
What you'll be able to do
- Clean and tidy facility areas
- Clean sport and recreation areas
- Clean sport and recreation areas
- Tidy sport and recreation areas
- Tidy sport and recreation areas
Contribute to environmental conservation in active leisure and recreationReal unit · NCFE
What you'll be able to do
- Contribute to environmental conservation in active leisure and recreation
- Contribute to managing resources in a sustainable way
- Contribute to managing resources in a sustainable way
- Contribute to the good ecological management of outdoor areas
- Contribute to the good ecological management of outdoor areas
- Provide information and advice on environmental issues
- Provide information and advice on environmental issues
Deal with substances hazardous to healthReal unit · NCFE
What you'll be able to do
- Deal with substances hazardous to health
- Handle substances hazardous to health
- Handle substances hazardous to health
- Store substances hazardous to health
- Store substances hazardous to health
Give customers a positive impression of yourself and your organisation.Real unit · NCFE
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Maintain grounds of premises and facilitiesReal unit · NCFE
What you'll be able to do
- Carry out maintenance, and the appropriate conditions for doing so
- Carry out maintenance according to given instructions
- Understand how to remove debris and litter from the area, and why this is important
- Remove any unwanted debris and litter as instructed
Maintain site security and safetyReal unit · NCFE
What you'll be able to do
- Understand the principles of site security and safety
- Carry out site security monitoring according to instructions
- Understand how to monitor security systems
- Carry out the appropriate checks on security and emergency equipment
Maintain the safety of the ice rink environment and its usersReal unit · NCFE
What you'll be able to do
- Prepare and maintain a healthy and safe ice rink environment
- Prepare and maintain a healthy and safe ice rink environment
- Issue, check-in and maintain skates
- Issue, check-in and maintain skates
- Supervise ice rink activities
- Supervise ice rink activities
- Carry out ice rink emergency procedures
- Carry out ice rink emergency procedures
Maintain the safety of the pool environment and its usersReal unit · NCFE
What you'll be able to do
- Prepare and maintain a healthy and safe pool environment
- Prepare and maintain a healthy and safe pool environment
- Supervise pool activities
- Supervise pool activities
- Carry out pool emergency procedures
- Carry out pool emergency procedures
Monitor and maintain electrical and plumbing servicesReal unit · NCFE
What you'll be able to do
- Understand how to safely prepare to carry out plumbing and electrical maintenance
- Safely prepare to carry out maintenance
- Carry out basic electrical and plumbing maintenance
- Carry out basic electrical and plumbing maintenance according to instructions
- Understand how to carry out post-maintenance checks
- Carry out the necessary post-maintenance checks
Operate plant to maintain the quality of pool waterReal unit · NCFE
What you'll be able to do
- Operate plant to maintain the quality of pool water
- Start up and shut down plant
- Start up and shut down plant
- Maintain plant in working order
- Maintain plant in working order
- Ensure the quality of water
- Ensure the quality of water
Operate plant to provide and maintain an ice surfaceReal unit · NCFE
What you'll be able to do
- Operate plant to provide and maintain an ice surface
- Maintain ice plant
- Maintain ice plant
- Maintain ancillary ice rink equipment in working order
- Maintain ancillary ice rink equipment in working order
- Ensure the quality of the ice surface
- Ensure the quality of the ice surface
Prepare hard standings and paths for caravansReal unit · NCFE
What you'll be able to do
- Mark out and prepare the area
- Mark out and prepare the area
- Apply the correct finish to the area
- Apply the correct finish to the area
Process payments for purchasesReal unit · NCFE
What you'll be able to do
- Process payments for purchases
- Calculate the price of customers’ purchases
- Process sales payments
Promote health, safety and welfare in active leisure and recreationReal unit · NCFE
What you'll be able to do
- Promote health, safety and welfare in active leisure and recreation
- Control risks in active leisure and recreation
- Help to control risks in the active leisure and recreation environment
- Help to safeguard and protect children and vulnerable adults
- Help to safeguard and protect children and vulnerable adults
- Deal with injuries and signs of illness
- Deal with injuries and signs of illness
- Follow emergency procedures
- Follow emergency procedures
Provide a facility reception serviceReal unit · NCFE
What you'll be able to do
- Welcome customers and visitors
- Welcome customers and visitors
- Enrol customers and take bookings
- Enrol customers and take bookings
Resolve customer service problemsReal unit · NCFE
What you'll be able to do
- Spot customer service problems
- Pick the best solution to resolve customer service problems
- Take action to resolve customer service problems
- Resolve customer service problems
Set up, take down and store activity equipmentReal unit · NCFE
What you'll be able to do
- Set up, take down and store activity equipment
- Set up equipment
- Set up equipment
- Deal with equipment after use
- Deal with equipment after use
- Store equipment following use
- Store equipment following use
Site caravans on parksReal unit · NCFE
What you'll be able to do
- Site caravans on parks
- Inspect the caravan on delivery
- Inspect the caravan on delivery
- Move the caravans on the park
- Move the caravan on the park
- Site the caravan and make it ready for use
- Site the caravan and make it ready for use
Support equality and diversity in active leisure and recreationReal unit · NCFE
What you'll be able to do
- Support equality and diversity in active leisure and recreation
- Help to treat people equally and in a way that respects diversity
Support other team members in their workReal unit · NCFE
What you'll be able to do
- Help new team members settle in to the workplace
- Help new team members settle in to the workplace
- Show team members how to carry out new tasks
- Show team members how to carry out new tasks
Support the work of the team and organisationReal unit · NCFE
What you'll be able to do
- Support the work of own team and organisation
- Work effectively with colleagues
- Work effectively with colleagues
- Improve own work
- Improve own work
- Help to improve the work of own organisation
- Help to improve the work of own organisation
Use and maintain chippers and/or shreddersReal unit · NCFE
What you'll be able to do
- Use and maintain chippers and/or shredders
- Work safely and minimise environmental damage
- Use and maintain chippers and / or shredders
- Know the current health and safety legislation and environmental good practice.
Use and maintain non-powered and hand held powered tools and equipmentReal unit · NCFE
What you'll be able to do
- Use and maintain non- powered and hand held powered tools and equipment
- Work safely and minimise environmental damage
- Use and maintain the tools and equipment
- Know the current health and safety legislation and good environmental practice.
Use and maintain pedestrian controlled powered equipmentReal unit · NCFE
What you'll be able to do
- Use and maintain pedestrian controlled powered equipment
- Work safely and minimise environmental damage
- Use and maintain pedestrian controlled powered equipment.
- Know the operating principles of powered equipment
- Know the current health and safety legislation and environmental practice.
Use and maintain ride-on powered equipmentReal unit · NCFE
What you'll be able to do
- Set up, use and maintain ride-on powered equipment
- Work safely and minimise environmental damage
- Use and maintain ride-on powered equipment
- Know the operating principles of powered equipment
- Know the current health and safety legislation and environmental good practice.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to developing your organisation and its services in relation to equality in sport
- Contribute to the safety, security and maintenance of the site
- Develop Codes of Conduct and Procedures for the Health and Welfare of Expedition Members
- Ensure health and safety requirements are met in the pool plant operational area
- Help to maintain facility areas
- Inspect and assess sport and play sites, surfaces, equipment and perimeters
- Maintain grounds of premises and facilities
- Maintain security on outdoor sites
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE Level 2 NVQ Certificate in Active Leisure, Learning and Well-Being Operational Services (QCF)
28 units in this credential, in the order it lists them, awarded by NCFE.
- Carry out maintenance and minor repairs
- Check and maintain sport/play surfaces and equipment
- Check and service activity equipment
- Clean and tidy facility areas
- Contribute to environmental conservation in active leisure and recreation
- Deal with substances hazardous to health
and 22 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.