City and Guilds of London Institute · RQF Level 2
City & Guilds Level 2 Certificate In Property (Residential Property Letting and Management)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits20
- Guided learning85 hours
- Units in this qualification19
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Conduct accompanied viewings of propertiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for viewings
- Liaise with prospective buyers/tenants
- Prepare to conduct accompanied viewings
- Conduct viewings of properties
Deal with customers across a language divideReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare to deal with customers with a different first language
- Deal with customers who speak a different first language from their own
- Deal with customers across a language divide
Deal with customers using bespoke softwareReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare to deliver customer service using bespoke software
- Deliver customer service using bespoke software
- Understand how to deal with customers using bespoke software
Deal with incoming telephone calls from customersReal unit · City and Guilds of London Institute
What you'll be able to do
- Use communication systems effectively
- Establish rapport with customers who are calling
- Deal effectively with customer questions and requests
- Deal with incoming telephone calls from customers
Develop yourself in the job roleReal unit · City and Guilds of London Institute
What you'll be able to do
- Develop him/her self in the job
- Develop him/her self in the job
Employment Rights and Responsibilities in the Facilities Management, Housing and Property SectorsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures.
- Know factors that affect own organisation and occupation.
Know the legislation, guidelines, codes of practice and statutory information in residential lettingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about the legislation, guidelines and codes of practice in residential lettings
- Know about statutory information in residential lettings
Maintain displays of marketing materials for propertiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand organisational procedures for the development of displays of marketing materials for properties, including branding guidelines and legal requirements.
- Use displays, web-based media and boards to promote properties effectively, considering target audiences and marketing objectives.
- Maintain marketing materials for properties, ensuring they are up-to-date, accurate, and visually appealing.
- Use marketing materials and boards to promote properties to potential buyers or renters.
- Maintain marketing materials for properties, replacing damaged or outdated materials promptly.
Maintain the security of individuals and property in a property environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Maintain the security of self and others
- Maintain the security of information about individuals
- Maintain the security of property
- Maintain the security of self and others
- Maintain the security of property, personal belongings and information
Make telephone calls to customersReal unit · City and Guilds of London Institute
What you'll be able to do
- Plan their calls effectively
- Use communication systems effectively
- Make focussed calls to their customer
- Make telephone calls to customers
Match and promote properties to individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Match properties to individuals
- Promote properties to individuals
- Match properties to individuals
- Promote properties to individuals
Organise and progress viewings of propertiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Develop relationships with prospective buyers/tenants
- Follow up viewings
- Organise and progress viewings
- Review viewings of properties
Organise market appraisals of propertiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand market appraisals
- Organise market appraisals of properties
- Organise market appraisals of properties
Prepare for the marketing of properties to letReal unit · City and Guilds of London Institute
What you'll be able to do
- Prepare for the marketing of properties to let
- Arrange for the production of final documentation for residential property to let
- Prepare for the marketing of properties to let
Progress applications to rent propertyReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand organisational procedures for progressing applications to rent property
- Qualify prospective tenants
- Obtain information to qualify prospective tenants
- Progress applications to rent property
Progress customer enquiries associated with property servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about the services offered by own organisation
- Know the organisational procedures for dealing with enquiries
- Progress enquiries
Reduce risks to health and safety in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Understanding professional conduct in a property environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to present a positive image in a property environment
- Understand the importance of communicating information clearly
Use questioning techniques when delivering customer serviceReal unit · City and Guilds of London Institute
What you'll be able to do
- Establish rapport and identify customer concerns
- Seek detailed information from customers using questioning techniques
- Understand how to use questioning techniques when delivering customer service
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advertise and market properties to customers
- Conduct accompanied viewings of owned properties to let
- Confirm client's aims and objectives in relation to securing void properties
- Develop and maintain marketing materials for property to let
- Match available properties to prospective buyers
- Organise and progress viewings of properties
- Organise and progress viewings of properties to let
- Prepare properties for marketing (letting)
Where this can lead
Property Operations Coordinator
Your journey here is what you make of it. We're committed to supporting your growth, whether that's becoming an expert in your current role, moving into management, or specialising in a niche area. The opportunities are there for those who are curious, dedicated, and always looking to improve.
See the whole journey →Showing 2 roles, drawn from 3 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 2 Certificate In Property (Residential Property Letting and Management)
19 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Conduct accompanied viewings of properties
- Deal with customers across a language divide
- Deal with customers using bespoke software
- Deal with incoming telephone calls from customers
- Develop yourself in the job role
- Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors
and 13 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.