Pearson Education Ltd · RQF Level 5
Pearson BTEC Level 5 HND Diploma in Public Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits240
- Guided learning980 hours
- Units in this qualification24
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Aspects of Criminal Law for Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the general principles of criminal law
- Apply the law on homicide
- Apply the law on non-fatal offences against the person
- Apply the law on criminal damage, theft and robbery
- Understand general criminal law defences
Crime Reduction and Community SafetyReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the use of methods for recording crime
- Understand the current policies and strategies used by the public services to combat crime and improve community safety
- Understand the strategies for the reduction of anti-social behaviour
- Understand the impact of interagency approaches in dealing with offenders
- Understand the sociological effects of crime
Criminological Theory relating to Crimes of ViolenceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand different criminological approaches that relate directly to violence
- Understand criminological theory in relation to youth violence and drug related violence
- Understand criminological theory to relation to intimate partner violence and sexual assault
- Understand criminological theory in relation to hate and terrorist violence
- Understand the major causal factors and theories that relate to serial murder
Custodial Care in England and WalesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the security measures employed in custodial environments
- Understand how control is maintained in custodial environments
- Understand the custodial care services that are employed in custodial environments
- Understand the receiving and discharging procedures for prisoners
Emergency Planning and the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the role of the public services in planning for major emergency situations
- Understand the emergency planning system
- Understand the impact of emergency situations
- Understand key elements of emergency plans
- Develop a simulated disaster planning scenario
Employability SkillsReal unit · Pearson Education Ltd
What you'll be able to do
- Determine own responsibilities and performance
- Develop interpersonal and transferable skills
- Understand the dynamics of working with others
- Develop strategies for problem solving
Fair Treatment in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand discriminatory behaviour
- Understand how legislation and organisational policies can support the protection of individuals
- Understand how fair treatment can benefit the work of public services
Government, Decision-making and the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the different levels of government
- Understand the impact of macroeconomic policy on the UK economy
- Understand the implications of local, national and European policy for the public services
Health and Safety Management in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the role of health and safety legislation within public service organisations
- Understand the importance of the management of health and safety in public service organisations
- Apply health and safety legislation through risk assessment
- Understand health, safety and accident prevention strategies used by public service
Human Resources in the Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand recruitment processes and procedures in public service organisations, including job analysis, advertising, shortlisting, interviewing, and selection.
- Understand how employee performance is managed by public service organisations, including performance appraisal, feedback, and performance improvement plans.
- Understand how employee development is managed by public service organisations, including training, mentoring, and career progression opportunities.
- Understand terms and conditions of employment in public service organisations, including pay, benefits, working hours, and leave entitlements.
- Understand voluntary forms of employee exit from public service organisations, including resignation and retirement.
- Understand involuntary forms of employee exit from public service organisations, including redundancy and dismissal.
Justice and PunishmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the composition and roles of the judicial system
- Understand how the judicial system is used for justice and punishment
- Understand the ethical dilemmas surrounding sentencing
Managing Public Sector FinanceReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the sources of finance available to public service organisations
- Understand financial accountability in a public service context
- Understand how financial information is used by the public sector to achieve organisational objectives
- Understand the impact of external influences on public service finances
Managing Stress in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how stress emerges in the public services
- Understand how legislation and regulations governing stress in the workplace are implemented
- Understand the impact of stress
- Support the management of stress in the public services environment
Organisations and BehaviourReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the relationship between organisational structure and culture
- Understand different approaches to management and leadership
- Understand ways of using motivational theories in organisations
- Understand mechanisms for developing effective teamwork in organisations
Personal Outdoor SkillsReal unit · Pearson Education Ltd
What you'll be able to do
- Carry out outdoor adventurous activities
- Understand the risk, safety and emergency procedures in outdoor adventurous environments
- Manage groups in outdoor adventurous environments
- Plan for personal skill development in outdoor adventurous activities
Psychology of Human and Criminal BehaviourReal unit · Pearson Education Ltd
What you'll be able to do
- Understand different approaches to psychology
- Understand how psychology can be used to benefit the individual and the organisation
- Understand the causes and consequences of prejudice and discrimination
- Understand the major theories of criminal behaviour and causal factors
Public Service Activity ManagementReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the legislation and guidance related to the management of public service activities
- Prepare strategic plans for the management of public service activities
- Manage public service activities
- Evaluate public service activities
Public Services Heritage ManagementReal unit · Pearson Education Ltd
What you'll be able to do
- Understand what heritage means within the natural, constructed and cultural environment
- Understand the ownerships and organisations managing the heritage industry
- Understand the importance of heritage to the public sector
- Understand the role of interpretation within the heritage industry
Research ProjectReal unit · Pearson Education Ltd
What you'll be able to do
- Understand how to formulate a research specification
- Implement the research project within agreed procedures and to specification
- Evaluate the research outcomes
- Present the research outcomes
Small-scale Research Projects in Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand sources for the collection of information for public services
- Understand the usage of research strategies for small scale public service projects
- Understand the importance of ethical issues which should be considered that might impact on small-scale research
- Undertake small-scale projects
Sociological Aspects of the Public Services in Contemporary SocietyReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the construction of social structures in society
- Understand the development of individuals and groups
- Understand the structure of contemporary society
- Understand the impact of contemporary issues on the public services
Substance Misuse, Culture and CrimeReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the trends in substance misuse
- Understand the culture of substance misuse and its impact upon criminality
- Understand the use of illegal drugs in the United Kingdom
- Understand the strategies used by public services to control/address substance misuse, cultivation and supply
- Understand the relationship between substance misuse and mental health
Technology and Public ServicesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the types of technology used in the public services
- Understand how public service technology is deployed
- Understand the impact of technology on the role of the public services
- Understand future developments in public service technologies
The Global EnvironmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the major economic and environmental issues in a global context
- Understand current global conflicts
- Understand how international organisations work with differing political systems
- Understand the impact of communications media on global issues
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Design and formulate a research and development proposal
- Develop, maintain and evaluate emergency plans and arrangements
- Optimizing Technology Use for Organizational Success
- Plan, implement, monitor and evaluate strategies for protecting the health and wellbeing of the population
- Receive and discharge individuals and property in custodial environments
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson BTEC Level 5 HND Diploma in Public Services
24 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Aspects of Criminal Law for Public Services
- Crime Reduction and Community Safety
- Criminological Theory relating to Crimes of Violence
- Custodial Care in England and Wales
- Emergency Planning and the Public Services
- Employability Skills
and 18 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.