Pearson EDI · RQF Level 3
Pearson EDI Level 3 NVQ Diploma in Hospitality, Supervision and Leadership (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning120 hours
- Units in this qualification30
Awarded by Pearson EDI · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Pearson EDI registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Contribute to Promoting Hospitality Products and ServicesReal unit · Pearson EDI
What you'll be able to do
- Contribute to promoting hospitality services and products
- Understand how to plan the promotion of hospitality products and services promotions
- Understand how to contribute to promoting hospitality products and services
Contribute to the Development of Recipes and MenusReal unit · Pearson EDI
What you'll be able to do
- Contribute to the development of recipes and menus
- Understand how to plan the development of recipes and menus
- Understand how to contribute to the development of recipes and menus
Contribute to the Development of a Wine ListReal unit · Pearson EDI
What you'll be able to do
- Contribute to the development of a wine list
- Understand how to plan the development of a wine list
- Understand how to contribute to the development of a wine list
Contribute to the control of resourcesReal unit · Pearson EDI
What you'll be able to do
- Contribute to the control of resources
- Understand factors affecting the use of resources
- Understand how to contribute to the control of resources
Contribute to the selection of staff for activitiesReal unit · Pearson EDI
What you'll be able to do
- Contribute to the selection of staff for activities
- Understand how to contribute to the selection of staff for activities
Develop working relationships with colleaguesReal unit · Pearson EDI
What you'll be able to do
- Understand the benefits of working with colleagues.
- Establish working relationships with colleagues.
- Act in a professional and respectful manner when working with colleagues.
- Communicate with colleagues.
- Identify potential work-related difficulties and explore solutions.
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorReal unit · Pearson EDI
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures
- Know factors that affect own organisation and occupation
Ensure Food Safety Practices are Followed in the Preparation and Serving of Food and DrinkReal unit · Pearson EDI
What you'll be able to do
- Ensure food safety practices are followed in the preparation and serving of food and drink
- Understand the importance of ensuring food safety practices are followed in the preparation and serving of food and drink
- Understand how to ensure food safety practices are followed in the preparation and serving of food and drink
Improve the customer relationshipReal unit · Pearson EDI
What you'll be able to do
- Improve communication with their customers
- Balance the needs of their customer and their organisation
- Exceed customer expectations to develop the relationship
- Understand how to improve the customer relationship
Lead a team to improve customer serviceReal unit · Pearson EDI
What you'll be able to do
- Plan and organise the work of a team
- Provide support for team members
- Review performance of team members
- Understand how to lead a team to improve customer service
Maintain the health, hygiene, safety and security of the working environmentReal unit · Pearson EDI
What you'll be able to do
- Maintain the health, hygiene, safety and security of the working environment
- Understand the importance of maintaining the health, hygiene, safety and security of the working environment
- Understand how to maintain the health, hygiene, safety and security of the working environment
Manage the environmental impact of work activitiesReal unit · Pearson EDI
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Manage the receipt, storage or dispatch of goodsReal unit · Pearson EDI
What you'll be able to do
- Manage the receipt, storage and dispatch of goods
- Understand how to manage the receipt, storage and dispatch of goods
Monitor and solve customer service problemsReal unit · Pearson EDI
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Set objectives and provide support for team membersReal unit · Pearson EDI
What you'll be able to do
- Communicate a team’s purpose and objectives to the team members.
- Develop a plan with team members showing how team objectives will be met.
- Support team members identifying opportunities and providing support.
- Monitor and evaluate progress and recognise individual and team achievement.
Supervise Cellar and Drink Storage OperationsReal unit · Pearson EDI
What you'll be able to do
- Supervise cellar and drinks storage operations
- Understand the requirements that need to be met when supervising cellar and drink storage operations
- Understand how to supervise cellar and drink storage operations
Supervise Drink ServicesReal unit · Pearson EDI
What you'll be able to do
- Supervise drinks services
- Understand the requirements that need to be met when supervising drink Services
- Understand how to supervise drinks services
Supervise Food Production OperationsReal unit · Pearson EDI
What you'll be able to do
- Supervise food production operations
- Understand how to plan food production operations
- Understand how to supervise food production operations
Supervise Food ServiceReal unit · Pearson EDI
What you'll be able to do
- Supervise food service
- Understand how to plan food service
- Understand how to supervise food service
Supervise FunctionsReal unit · Pearson EDI
What you'll be able to do
- Supervise functions
- Understand how to plan functions
- Understand how to supervise functions
Supervise Housekeeping OperationsReal unit · Pearson EDI
What you'll be able to do
- Supervise housekeeping operations
- Understand the requirements of housekeeping operations
- Understand how to supervise housekeeping operations
- Understand the importance of monitoring and reviewing housekeeping services
Supervise Linen ServicesReal unit · Pearson EDI
What you'll be able to do
- Supervise linen services
- Understand how to plan the linen service
- Understand the importance of supervising the linen service
- Understand how to supervise linen services
Supervise Portering and Concierge OperationsReal unit · Pearson EDI
What you'll be able to do
- Supervise portering and concierge operations
- Understand the requirements of portering and concierge operations
- Understand how to plan portering and concierge operations
- Understand how to supervise portering and concierge operations
Supervise Practices for Handling PaymentsReal unit · Pearson EDI
What you'll be able to do
- Supervise practices for handling payments
- Understand how payments should be handled
- Understand how to supervise practices for handling payments
Supervise Reception ServicesReal unit · Pearson EDI
What you'll be able to do
- Supervise reception services
- Understand policies and procedures relating to supervising reception services
- Understand how to supervise reception services
Supervise Reservations and booking servicesReal unit · Pearson EDI
What you'll be able to do
- Supervise Reservations and booking services
- Understand the organisations standards and policies for reservations and booking services
- Understand the requirements that need to be met when supervising reservations and bookings Services
- Understand how to supervise reservations and bookings Services
Supervise off-site food delivery serviceReal unit · Pearson EDI
What you'll be able to do
- Supervise off-site food delivery services
- Understand the procedures that need to be followed in own area of responsibility
- Understand how to supervise off-site food delivery service
Supervise the use of technological equipment in hospitality servicesReal unit · Pearson EDI
What you'll be able to do
- Supervise the use of technological equipment in hospitality services
- Understand the requirements that need to be met when using technological equipment in hospitality services
- Understand how to supervise the use of technological equipment in hospitality services
Supervise the wine store/cellar and dispense counterReal unit · Pearson EDI
What you'll be able to do
- Supervise the wine store/cellar and dispense counter
- Understand the procedures for the storage and dispensing of wine
- Understand how to supervise the storage and dispensing of wine
Supervise vending ServiceReal unit · Pearson EDI
What you'll be able to do
- Supervise vending services
- Understand the procedures that need to be followed when providing a vending service
- Understand how to supervise a vending service
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to Promoting Hospitality Services and Products Legacy
- Contribute to the Development of Recipes and Menus Legacy
- Contribute to the Development of a Wine List Legacy
- Contribute to the development of a wine list
- Contribute to the development of recipes and menus
- Develop and evolve dishes and recipes showing innovation and creativity
- Identify and communicate the process for receipt and dispatch of goods in a music publishing organisation
- Improve the Customer Relationship
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson EDI Level 3 NVQ Diploma in Hospitality, Supervision and Leadership (QCF)
30 units in this credential, in the order it lists them, awarded by Pearson EDI.
- Contribute to Promoting Hospitality Products and Services
- Contribute to the Development of Recipes and Menus
- Contribute to the Development of a Wine List
- Contribute to the control of resources
- Contribute to the selection of staff for activities
- Develop working relationships with colleagues
and 24 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.