NCFE · RQF Level 2
NCFE Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits36
- Guided learning161 hours
- Units in this qualification17
Awarded by NCFE · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry fare paying passengers within the framework of the private hire industryReal unit · NCFE
What you'll be able to do
- Understand the reasons why drivers, vehicles and operators have to have a licence to operate
- Understand how to meet the requirements to hold and retain a driver’s licence
- Provide a private hire vehicle that meets the requirements of the licensing authority
- Work within the regulatory framework for carrying passengers for hire and reward
- Work within the regulatory framework for carrying passengers for hire and reward
- Discharge the duties and responsibilities of a licenced operator
Carry fare paying passengers within the regulatory framework of the taxi industryReal unit · NCFE
What you'll be able to do
- Understand the reasons why drivers and vehicles have to obtain a licence
- Meet the requirements to hold and retain a driver’s licence
- Provide a hackney carriage that meets the requirements of the licensing authority
- Work within the regulatory framework for carrying passengers for hire and reward
- Work within the regulatory framework for carrying passengers for hire and reward
Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industriesReal unit · NCFE
What you'll be able to do
- Develop and maintain work skills and knowledge
- Develop and maintain work skills and knowledge
Drive a taxi or private hire vehicle in a professional mannerReal unit · NCFE
What you'll be able to do
- Prepare to drive the vehicle for the safe transport of passengers
- Understand how to prepare oneself to drive the vehicle for the safe transport of passengers
- Drive the vehicle and transport passengers safely and in comfort
- Transport customers in a safe and comfortable manner
Employment Rights and Responsibilities in the Passenger Transport SectorReal unit · NCFE
What you'll be able to do
- Know employment rights and responsibilities of the employee and employer
- Understand employment rights and responsibilities and how these affect organisations
Ensure health and safety of the taxi and private hire driver and passengersReal unit · NCFE
What you'll be able to do
- Recognise hazards and assess risks to health and safety
- Identify hazards and assess risks to health and safety
- Prevent or protect oneself and passengers against potential hazards and risks
- Understand how to prevent or protect oneself against potential hazards and risks
- Respond to an emergency affecting passengers
- Understand how to respond to an emergency affecting passengers
Manage and administer small businesses in the community transport, taxi or private hire industriesReal unit · NCFE
What you'll be able to do
- Plan and operate a small business
- Plan and operate a small business
- Manage accounting and administration functions
- Manage accounting and administration functions
Plan routes in the taxi and private hire industriesReal unit · NCFE
What you'll be able to do
- Transport the customer by the most direct and recognised route possible
- Transport customers by the most direct and recognised route possible
Process fares and charges for private hire passengersReal unit · NCFE
What you'll be able to do
- Carry out private hire work on behalf of an operator
- Carry out private hire work when contracted to a private hire operator
Process fares and charges for taxi passengersReal unit · NCFE
What you'll be able to do
- Accurately charge out a fare for transporting passengers within a hire and reward system
- Accurately charge out a fare for transporting passengers within a hire and reward system
Process telephone bookings in the road passenger transport industriesReal unit · NCFE
What you'll be able to do
- Identify the prospective passenger’s transport requirements
- Identify the prospective passenger’s transport requirements
- Communicate changes to transport arrangements
- Communicate changes to transport arrangements
Provide a safe and legal vehicle for transporting passengers by taxi and/ or private hireReal unit · NCFE
What you'll be able to do
- Clean the vehicle in preparation for transporting fare paying passengers
- Clean the vehicle in preparation for fare paying passengers
- Carry out a routine inspection of a licenced vehicle prior to carrying passengers
- Undertake a regular inspection regime to maintain the safety and efficiency of the licenced vehicle
- Carry out basic servicing and operational checks to maintain vehicle safety and efficiency
- Monitor vehicle systems between service intervals and inspections
Provide a service to customers using a wheelchair in an accessible taxi or private hire vehicleReal unit · NCFE
What you'll be able to do
- Provide safe wheelchair assistance to customers who require transfer to the accessible vehicle
- Provide safe assistance for customers who want to transfer from wheelchair to the vehicle
- Provide safe wheelchair assistance to customers who require transfer to the accessible vehicle
Provide a transport service in the taxi and private hire vehicle industries for customers who require assistanceReal unit · NCFE
What you'll be able to do
- Identify when customers need assistance and provide appropriate assistance
- Identify when customers need assistance and provide appropriate assistance
- Understand anti-discriminatory legislation
- Offer appropriate assistance to customers who may experience difficulties in using licenced vehicles
- Provide an appropriate service for customers who may experience difficulties in using taxis and private hire vehicles
Provide professional customer service in the taxi and private hire industriesReal unit · NCFE
What you'll be able to do
- Demonstrate professionalism and efficiency
- Understand the importance of providing a professional service in a competitive passenger transport market
- Deliver quality customer service to customers
- Deliver quality customer service
- Work and communicate effectively with people who can support and assist customers
- Work and communicate effectively with people who can support and assist customers
Transport children and young persons by taxi, private hire or chauffeuringReal unit · NCFE
What you'll be able to do
- Prepare a vehicle for transporting children and young persons
- Understand the role of the driver in ensuring that the vehicle and its ancillary components are fit for purpose
- Safely pick up and transport children and young persons to an appointed destination point where they can be safely handed over to an authorised person
- Safely pick up and transport children and young persons to a destination point where they can be safely handed over to an authorised person
Transport parcels, luggage and other items in the taxi and private hire industriesReal unit · NCFE
What you'll be able to do
- Accept and load parcels, luggage and other items for transporting
- Accept and load parcels, luggage and other items for transporting
- Carry out lost property checks and take the appropriate steps to identify the owner
- Carry out lost property checks and take the appropriate steps to identify the owner
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Carry fare paying passengers within the framework of the private hire industry
- Carry fare paying passengers within the regulatory framework of the taxi industry
- Carry out end of day procedures for collecting and delivering cash and valuables in transit
- Develop and maintain your work skills and knowledge in road passenger transport operations
- Develop and maintain your work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Drive a taxi or private hire vehicle in a professional manner
- Ensure health and safety and deal with incidents, accidents and emergencies in your work environment in road passenger transport operations
- Ensure health and safety of the taxi and private hire driver and passengers
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your own work
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE Level 2 NVQ Certificate in Road Passenger Vehicle Driving (Taxi and Private Hire)
17 units in this credential, in the order it lists them, awarded by NCFE.
- Carry fare paying passengers within the framework of the private hire industry
- Carry fare paying passengers within the regulatory framework of the taxi industry
- Develop and maintain work skills and knowledge in the community transport, chauffeur and taxi and private hire vehicle industries
- Drive a taxi or private hire vehicle in a professional manner
- Employment Rights and Responsibilities in the Passenger Transport Sector
- Ensure health and safety of the taxi and private hire driver and passengers
and 11 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.